OK people, We need to organize and push DirecTV for a fix!

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by Mark W, Oct 5, 2007.

  1. Oct 9, 2007 #41 of 189
    J Dudash

    J Dudash New Member

    2
    0
    Oct 9, 2007

    Advertisements

    Hi folks,

    Just FYI, I have had the same issues you have and am in Texas. I had a TIVO and thought it was a box issue since it was older. I called Directv and was told I could no longer get a TIVO with a Directv receiver, but that they could lease us one of theirs.

    Here's the fun part. The Directv dvrs are having issues as well. They are less reliable than the TIVOS. We have had two and they are shipping a third. I am extremely frustrated... thus, the research that led me here.

    Sorry, I digress... anyway, the issues with Directv don't seem to be isolated to a particular state, nor are they just with TIVO's. Interesting. My tech knowledge is extremely limited, but you'd think they could have found a remedy by now or at least acknowledged a problem, but I can't seem to get them to. I even wrote an e-mail and cc'd them certified mail asking that we handle this is writing. They said I had to call.

    Hope it works itself out. I really preferred my TIVO. Is it true you can no longer buy a TIVO that is a Directv Receiver? What about one that can record multiple shows at the same time? Thanks in advance for any info.
     
  2. Oct 10, 2007 #42 of 189
    Dad440

    Dad440 New Member

    17
    0
    Oct 9, 2007
    New London CT
    I just bought the InstantCake and burned it to CD.

    Before I start going through all that, does anyone know if it allows you to save your programmed shows, or does it essentially reformat your entire Hard Drive, while installing ver 6.1 on R-10's, and 6.2 on other Directv Tivo DVR's?
     
  3. Oct 10, 2007 #43 of 189
    pbod153

    pbod153 New Member

    13
    0
    Oct 8, 2007
    ct
    No it does not. It creates a new tivo harddrive.
     
  4. Oct 10, 2007 #44 of 189
    lmd

    lmd New Member

    6
    0
    Oct 5, 2007
    connecticut
    I just called DTV again to moan about this rebooting/freezing issue. I gave some poor supervisor named Jonathan a real ration of sh*t. He claims that they know about the problem and are working on it. Not sure I believe that part of what he said. However, I did believe him when he said that they are getting lots of calls.

    So keep the pressure on them. Call and complain. And while you are at it ask for your monthly rate to be refunded.
     
  5. Oct 10, 2007 #45 of 189
    Mark W

    Mark W Member

    881
    0
    Dec 6, 2001
    CT, USA

    Advertisements

    I just tried to call again to try and get somewhere and the CSR told me I had to call Tivo :rolleyes:. When I told her that they won't speak to DirecTV customers, she read me the instructions they have. It was talking about standalone Tivos. I tried to explain that to her, but she basically just told me that all the information they had. I didn't push it, it's no use. I'll call back again later.
     
  6. Oct 10, 2007 #46 of 189
    rbtravis

    rbtravis New Member

    1,457
    0
    Aug 9, 2005
    Parker, Co....
    Please go into User CP and add your Location. I have noticed that the majority of people who are posting are from CT. Perhaps one of the spot beams is causing problems. It would be nice to see if the majority of problems are in one area. Just a suggestion, to see if it is software or delivery. :confused:
     
  7. Oct 10, 2007 #47 of 189
    huskerbear

    huskerbear New Member

    7
    0
    Oct 10, 2007
    Don't know if this is related or not but I have 2 R10 Tivos that have been locking out lately, (Picture still rolling on screen but remote does nothing) end up pushing the reset button.

    My question is, people are talking about problems since the software update? Is this update done thru phone lines? I haven't had a phone line hooked up in over a year. Are they updated thru the dish?

    I actually found this site looking for info on HR10-250 Dtv Tivos. I have several R-10 units in the house but I upgraded the main unit too the HR20 unit last year when we bought a new main tv that was HD. I didn't like the HR20 unit so I also run an R10 unit at the main tv location for everyday viewing in addition to the HR20.

    Since I'm having trouble with the R10s, and they are finally releasing all those HD channels I was thinking of switching the main tv r10 to an Hr10-250 to get at least most HD channels with it plus have more recording time and be able to stay with the Tivo format, except when I have to flip over to the HR20 to get a paticular channal.

    Am I on the wrong path???----------------thanks
     
  8. Oct 10, 2007 #48 of 189
    dtremain

    dtremain New Member

    1,665
    0
    Jan 4, 2004
    New Jersey
    I'm not sure what to respond to here, so let me start with what I understand. If you don't have a phone line hooked up, you have not installed a software update.

    Just to hit upon the obvious, have you tried new batteries in the remote?
     
  9. Oct 10, 2007 #49 of 189
    dtvtivouser_9292

    dtvtivouser_9292 cfc62

    54
    0
    May 15, 2004
    No, it isn't just CT.
     
  10. Oct 10, 2007 #50 of 189
    rock_doctor

    rock_doctor resU deretsigeR

    361
    0
    Oct 22, 2000
    It is pretty wide spread across the country. The CT thing is just a potential trigger i.e. a poor signal (a digital stream containing errors) and it *may* trigger a reboot. Which is possible as we had a *major* rainstorm last night here in NJ and my tivo rebooted twice while I was watching a recorded show. I know it was not power related as it is running off a 1400va ups.

    mark
     
  11. Oct 10, 2007 #51 of 189
    rbtravis

    rbtravis New Member

    1,457
    0
    Aug 9, 2005
    Parker, Co....
    I did no say it was as so many people are having problems I was just attempting to ascertain what areas are having the most problems. I am in Colorado and not having any problems. My dish points due south indicating it does not have as far to go as it would to Ct. Directv uses spot beams to various parts of the country. If one of these beams is going bad they could switch to another of their 5 Satellites. After all I was not asking for your address only the state you live in to see if there is a pattern of this happening or if it is spread country wide. Why are you objecting? don't you want the problem fixed? Directv has to determine the cause of the problem before they can look for a fix. Remember their are a lot more Tivos working than the 102 reported bad in tivoupgrade's poll. :)
     
  12. Oct 10, 2007 #52 of 189
    snetrich

    snetrich New Member

    3
    0
    Oct 10, 2007
    Another CT reader.... Seymour, the local channel might be something to look into... Mostly seems to reboot when watching a show, but I know the other tuners are probally recording a local. I also still get west coast ABC,CBS,NBC and such (have had DTV for 10 years) I will swap my recordings over to them to see. I am also calling DTV to see what's up.
     
  13. Oct 10, 2007 #53 of 189
    gworkman

    gworkman Member

    143
    3
    Feb 6, 2006
    Las Vegas, NV
    I've got a feeling the tactic of locking your system down to a previous version is not going to work for long. Remember, this all started back in December when DirecTV was working on "enhanced guide data". This update made all Tivos go crazy and DirecTV removed the ehancement while waiting for Tivo to "fix" it.

    Some keys to remember....
    Tivos are going to have "remote booking"
    MRV code was removed from the latest update
    Old Tivo software does not like the new DirecTV guide structure
    Something appears to, once again, be amiss with guide data

    At some point, you'll have a choice between enabling MRV and having a working Tivo. It will no longer be an option to keep the old software because it will be unable to process the guide data.

    Hacked Tivos have been tremendous for me and I will certainly miss the functionality. I just fear that we simply won't have a choice in the near future.
     
  14. Oct 10, 2007 #54 of 189
    Mark W

    Mark W Member

    881
    0
    Dec 6, 2001
    CT, USA
    Well, I have an old Hughes SD-DVR40 with the 3.11xxx software that I just activated. I will run that along with the SD-DVR80 with the 6.3e software to see if they both lock up.
     
  15. Oct 10, 2007 #55 of 189
    yy4u

    yy4u New Member

    40
    0
    Nov 22, 2004
    Sounds like the same crap moneysoft is pulling F up your software with upgrades blame your hardware offer to sell you new stuff. Wonder if there is a law against this.
     
  16. Oct 11, 2007 #56 of 189
    kzapa

    kzapa Married Penguin

    1
    0
    Oct 10, 2007
    Wtby, CT
    This is my first post here, but I've been lurking for years...I should have come here and looked...I was convinced that my old hughes DTivo HDD had gone bad and was told they had leftover Tivo's in my area. They supposedly ordered one for me, but when it came it was the new DVR plus thing. I explained exactly what the rest of you have been talking about with freezing, crashing, pixelation and rebooting and the CSRs all claim to have never heard about this...i was told that I should look to get another Tivo...I did so, I bought a R10, set it up had issues and was finally helped by someone in customer support, but then the new tivo started to reboot over and over again...I figured it had something to do with the same issue as before. I got disconnected from the CSR, but worked my way through the issues and haven't had any more issue this evening/morning. I will say this, that after I read about all of the issues especially in CT, I called DTv back and they told me they didn't know anything about common issues with freezing, and rebooting. She told me that I needed to have someone come out and check the cable between my house and the dish...so she then tried to sell me the protection plan so it would only cost 14.95 for them to come out instead of 70 dollars.

    I agree about things being fishy. Either they want to sell you something else or make you go over to the DVR Plus system....I am tired of waking up to a black frozen screen or the middle of a reboot every couple of days since the whole thing started...it was about 2.5 weeks ago.
    I have never been so angry with a customer support/technical support group I was told that I need support services and since it was put into my account notes, and that I said I didn't want to do that right now if I call again that is all they will tell me.

    All they want is more money....it is getting old.
     
  17. Oct 11, 2007 #57 of 189
    icktheslick

    icktheslick New Member

    3
    0
    Oct 11, 2007
    I have a Philips Series2 DSR708 with version 6.3e firmware.

    My recent recording of "The Office" was recorded in 3 fragments. I presume that the unit self-rebooted twice during the episode.

    The main symptom is an outright lockup, accompanied by a freezeframe, requiring a manual power cycle.

    When the problem began to occur, I called DTV, and they sent me an R15. I activated it. The next day, the R15 complained about not recognizing the card. DTV told me they could send me a new card, and it would take 5 days to receive. This was not an acceptable solution for me.

    Meanwhile, a co-worker of mine suggested that possibly my hard drive was fragmented. That night, I went into the "System" section and reformatted it. Initially this seemed to help, but the problem did return shortly after we reestablished all of our "season passes." At this point, thinking that our hard drive was probably dead, I order a 300gb replacement through weaknees. It's due to arrive today (10/11).

    In the meantime, I have learned that this may be a firmware and/or signal delivery issue. I have been on the phone with DTV. I have asked that they downgrade my firmware to 6.2. I have asked for a refund. The only thing they would offer is the R15 solution.

    I hope that the new drive comes preloaded with 6.2. I hope they figure this out quickly, and we could all just move past it.

    If we can't get this resolved within a week, I guess I'll be forced to get cable. (Of course this had to happen during the MLB postseason.)
     
  18. Oct 11, 2007 #58 of 189
    huskerbear

    huskerbear New Member

    7
    0
    Oct 10, 2007

    Sorry perhaps I wasn't clear. I was:

    1. trying to decide if I was having the same problems with my R10 recievers as everyone else here or if it was something else?


    2. Hoping someone here could advise me on whether purchasing an HR10-250 to replace the R10 at the main TV would do what I want it to as explained in my earlier post.

    Batteries are not the problem. When these 2 R10s have a problem, When you turn the TV on, whatever channel you were previously on is up and going just fine. You dont know theres a problem until you try to use the remote to change channels or anything. As you push a button on the remote, the light blinks on the Reciever (its getting the signal) but is unresponsive. At this point you hit the reset button and after it runs thru set up everything is fine again. This has happened 15 or so times in the last 2-3 weeks.

    The only time it was different than described was on the main tv I turned on 1 day and found it stuck on the (Welcome powering up screen) had to reset it. I have never had a problem while watching tv, I always find it that way later.
     
  19. Oct 11, 2007 #59 of 189
    pbod153

    pbod153 New Member

    13
    0
    Oct 8, 2007
    ct
    I'm not quite ready to put my tin foil hat on yet. I don't think this was all planned as a way to kill the Tivo units. Having dealt with hundreds of firmware upgrades in the auto industry, I know they release these things thinking there will be a few issues that can be "worked out". In reality, what usually happens is that the "few issues" becomes tens of tousnads that they didn't forsee and they are caught off gaurd. What usually occurs next is panic.
    First, blame the customer, second blame the technician and then fix the issue (several tries later). Then say "were sorry" a lot and finally givaway a bunch of free service to make up for the issue. It will be worked out if we keep calling and complaining to anyone who will listen. then once a few media outlets get a hold of it, DTV will get hot on a fix. Get you free stuff now while supplies last.
     
  20. Oct 11, 2007 #60 of 189
    dtremain

    dtremain New Member

    1,665
    0
    Jan 4, 2004
    New Jersey
    Media outlets would not find this as quite the "hot" story that an auto industry story would be.

    No one's life is at stake. :)

    Some DVR's re-booting is not exactly headline news, I'm afraid. Even though we think it's important.
     

Share This Page

spam firewall

Advertisements