OK people, We need to organize and push DirecTV for a fix!

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by Mark W, Oct 5, 2007.

  1. Oct 7, 2007 #21 of 189
    Joey Bond

    Joey Bond New Member

    8
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    Oct 5, 2007

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    Im from New Haven Ct and I have been having the same problems
     
  2. Oct 7, 2007 #22 of 189
    nv_flyfisher

    nv_flyfisher New Member

    6
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    Feb 12, 2006
    Reno, NV
    I recently had freeze (2) and random reboot (1) issues here in NV as well. One freeze while recording 'The War,' but, fortunately, I was able to record the same episode later in the week. My DVR had been bulletproof up until about two weeks ago.
     
  3. Oct 7, 2007 #23 of 189
    Mark W

    Mark W Member

    881
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    Dec 6, 2001
    CT, USA
    People, make sure you call DirecTV. And when you talk to them, make sure you pressure them into escalating the issue. That's the only way these things get seen as a widespread problem.
     
  4. Oct 7, 2007 #24 of 189
    tough joe

    tough joe Member

    294
    4
    Sep 16, 2006

    Be careful. Many clients have gone to jail because their attorney told them "it's legal." The attorney wont serve time, you will. Recording phone calls is a violation in many locations.
     
  5. Oct 7, 2007 #25 of 189
    rbtravis

    rbtravis New Member

    1,457
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    Aug 9, 2005
    Parker, Co....

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    Just tell them at the start of the call you are being recorded. Thats what Charles Schwab does. You also have the recording showing that they were warned by you and they are responsible for what they say. :D
     
  6. Oct 7, 2007 #26 of 189
    verchad

    verchad DTV 9.5 yr Dtvo 4.5

    34
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    Sep 29, 2006
    Go right ahead with the fair warning that you are recording the phone call. Lately, more and more, when I have called customer service for many different companies that I have dealings with, they at some point say something like, "to insure accuracy of your request, this portion of your phone call may/will be recorded." We should be able to do the same to insure the accuracy of the statements being made.
     
  7. Oct 7, 2007 #27 of 189
    wedgecon

    wedgecon Just Plain Awesome TCF Club

    3,947
    269
    Dec 28, 2002
    Vancouver, WA
    DirecTV took over the control for the DirecTivo's, they do all of the support and farm out the upgrades to TiVo when they want something. Tivo employees are forbidden to even acknowledge the exsistence of the problem with out DirecTV's permission. Even if they wanted to no developer could even do any "prep" work with out permission from DirecTV. This is a one way relationship, Tivo can not and will not have any say in the fix for this problem.
     
  8. Oct 7, 2007 #28 of 189
    dtvtivouser_9292

    dtvtivouser_9292 cfc62

    54
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    May 15, 2004
    If Tivo, Inc has any brains, they'd be monitoring forums like this one... heck, this one included and they should already be talking with DirecTV about how to address the issue.

    You know, I used to be a 100% Tivo supporter but with lousy "upgrades" like this my loyalty to Tivo is diminishing. While that could be DirecTV's ultimate goal, they should know that I hold them BOTH responsible for this mess.
     
  9. Oct 8, 2007 #29 of 189
    BHyde

    BHyde Member

    77
    2
    Dec 14, 2003
    Connecticut
    I called DIRECTV again today, which is the fourth time in less than a week, because my three DTIVO's (two Samsung and an R10) have been freezing or rebooting a couple of times a day. I am also experiencing temporary losses of sound or color. Yesterday, a tech support rep walked me through unplugging and replugging cords on one of the machines, and had me clear and delete everything on the other two. But since then the problem has continued. SO I called again today. The first tech rep offered to replace the machines with new DTIVOS, but then I was later told that none are left and all they had were their own DVRs, which I told them I would not accept. So now they are sending out someone next Sunday to examine my system. I am not very optimistic.

    From everything I read on all the different blogs on this forum dealing with this problem, no one has found a fix. Buying a replacement DTIVO from Weaknees is expensive, and there is no guarantee the problem will be fixed. Weaknees doesn't allow returns after you've activated DTV service, so there's a significant risk factor involved.

    It seems as though DTV doesn't really have or care about a fix for this problem. A year or so ago there was a problem with losing Season Passes that DTV eventually acknowledged after the press picked up the problem, and then DTV found a solution. But apparently not this time. Anyone have any idea why?

    The only silver lining is that at least TIVO has a promotion going on now, so that I can get new TIVO's at a reduced price. But I would very much miss Sunday Ticket and Setanta Sports, both of which are only available thru DTV. (The new HD offerings don't really interest me, since DTV does not offer the local public television station in HD, and most reports about HD sets say that SD doesn't look that great. So I planned to stick with an SD set to watch the UCONN women's basketball team games broadcast on our public TV station. THis would be a second benefit of going to Comcast, which does have CPTV on HD.)
     
  10. Oct 8, 2007 #30 of 189
    gshumaker

    gshumaker New Member

    59
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    Feb 5, 2006
    I have been waiting some sort of response from DirecTV from all of this and after 6 weeks of random reboots, freezing screens, disappearing season passes, etc I finally called tonight to register my issues.

    After being transfered to Tech Support and being told that she has seen their logs with some issues with this upgrade and has no estimated fix date.

    She gave me one option to replace the unit as a possible fix but I told her that I doubt all 3 of my tivo units which are all different makes and models would all start acting up the day after they all got the "upgrade"....she concurred!!

    I asked for some compensation for all the troubles and she offered to give me credit for the 5.99 dvr fee. I asked for it back to August when all this started and further credit until it is fixed and she said I'd have to call back when it is corrected and they would do that and she would note it on my account.

    We shall see how this all ends up???
     
  11. Oct 9, 2007 #31 of 189
    Dad440

    Dad440 New Member

    17
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    Oct 9, 2007
    New London CT
    This is bizarre to read this thread because I live in New London, CT and have been having daily lockups sometime between 4am and 9am for the last 7-10 days on my R-10 which I upgraded 13 mos ago to a 250GB HD from Weaknees.

    It seems to be displaying a local CT channel....maybe like the morning news, but hard to be sure. I have reset it by unplugging power, as remote was not working, but I didn't think to use the TIVO menu button to try the menu restart.

    I called Directv tonight and talked to the escalated service, since I have a support contract service. He claimed that there has been solar flare activity from Oct 2 - Oct 10th which is one possible explanation.

    He claimed that the 6.3e upgrade was started Aug 2nd, and completed Aug 22nd. I have not been having problems with freezing that long, so I'm not sure what to think....but I asked him to fill out an escalation report which he did.
     
  12. Oct 9, 2007 #32 of 189
    Mark W

    Mark W Member

    881
    0
    Dec 6, 2001
    CT, USA
    Keep calling people! Has anyone tried the written route via their website? I would try it, but I can't access their site at work. I had multiple lock ups and reboots last night.
     
  13. Oct 9, 2007 #33 of 189
    Mark W

    Mark W Member

    881
    0
    Dec 6, 2001
    CT, USA
    Earl,

    Do you have any information about what DirecTV knows or is doing about this issue? Thanks.
     
  14. Oct 9, 2007 #34 of 189
    tivoupgrade

    tivoupgrade Sponsor

    2,494
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    Sep 27, 2000
    Chicago, IL...
    I would suggest getting as many people to respond to the poll as possible, and then include a link to it in any correspondence you have with DirecTV. That way, every single communication is backed by some numbers...
     
  15. Oct 9, 2007 #35 of 189
    ping

    ping New Member

    1,205
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    Oct 3, 2005
    Actually it allows something quite a lot better than the CE process. It allows individual machines to be targeted as opposed to anyone and everyone who happens to update during a time window.
     
  16. Oct 9, 2007 #36 of 189
    stlfan62

    stlfan62 New Member

    10
    0
    Oct 4, 2007
    YES! Check out the message I just posted to the "Since 6.3e, Tivo's freezing" topic:

    I think it could be a local channel issue, but I'd like to get more data points.
     
  17. Oct 9, 2007 #37 of 189
    pbod153

    pbod153 New Member

    13
    0
    Oct 8, 2007
    ct

    Wow, I think your both right. Last night I was on a local when it locked up and this morning I was watching the weather on a local when it happened.
     
  18. Oct 9, 2007 #38 of 189
    m17_jeff

    m17_jeff New Member

    27
    0
    Jul 12, 2005
    I've seen my lockups with recorded and live and none of them were locals...
    I think it just does it when it wants to...
     
  19. Oct 9, 2007 #39 of 189
    chuckg

    chuckg New Member

    131
    0
    Aug 31, 2007
    Berkeley
    I have no idea what a "CE process" is but I do know 6.3e was activated about a week apart on each of my units. And each started "Welcome. Powering Up..." very soon thereafter.
     
  20. Oct 9, 2007 #40 of 189
    speed_phreak

    speed_phreak Member

    63
    0
    Apr 6, 2006
    If it's any consolation, I have a hacked DTivo that rebooted a couple times yesterday evening. Around 8:00pm pacific. This unit is stuck at 6.2 (I will not upgrade, I use MRV). Looking through the logs, it looks like it rebooted about 4 or 5 times last night, just after midnight. This is reminiscent of the old corrupt guide data issues...
     

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