Separate names with a comma.
Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by Mark W, Oct 5, 2007.
Im from New Haven Ct and I have been having the same problems
I recently had freeze (2) and random reboot (1) issues here in NV as well. One freeze while recording 'The War,' but, fortunately, I was able to record the same episode later in the week. My DVR had been bulletproof up until about two weeks ago.
People, make sure you call DirecTV. And when you talk to them, make sure you pressure them into escalating the issue. That's the only way these things get seen as a widespread problem.
Be careful. Many clients have gone to jail because their attorney told them "it's legal." The attorney wont serve time, you will. Recording phone calls is a violation in many locations.
Just tell them at the start of the call you are being recorded. Thats what Charles Schwab does. You also have the recording showing that they were warned by you and they are responsible for what they say.
Go right ahead with the fair warning that you are recording the phone call. Lately, more and more, when I have called customer service for many different companies that I have dealings with, they at some point say something like, "to insure accuracy of your request, this portion of your phone call may/will be recorded." We should be able to do the same to insure the accuracy of the statements being made.
DirecTV took over the control for the DirecTivo's, they do all of the support and farm out the upgrades to TiVo when they want something. Tivo employees are forbidden to even acknowledge the exsistence of the problem with out DirecTV's permission. Even if they wanted to no developer could even do any "prep" work with out permission from DirecTV. This is a one way relationship, Tivo can not and will not have any say in the fix for this problem.
If Tivo, Inc has any brains, they'd be monitoring forums like this one... heck, this one included and they should already be talking with DirecTV about how to address the issue.
You know, I used to be a 100% Tivo supporter but with lousy "upgrades" like this my loyalty to Tivo is diminishing. While that could be DirecTV's ultimate goal, they should know that I hold them BOTH responsible for this mess.
I called DIRECTV again today, which is the fourth time in less than a week, because my three DTIVO's (two Samsung and an R10) have been freezing or rebooting a couple of times a day. I am also experiencing temporary losses of sound or color. Yesterday, a tech support rep walked me through unplugging and replugging cords on one of the machines, and had me clear and delete everything on the other two. But since then the problem has continued. SO I called again today. The first tech rep offered to replace the machines with new DTIVOS, but then I was later told that none are left and all they had were their own DVRs, which I told them I would not accept. So now they are sending out someone next Sunday to examine my system. I am not very optimistic.
From everything I read on all the different blogs on this forum dealing with this problem, no one has found a fix. Buying a replacement DTIVO from Weaknees is expensive, and there is no guarantee the problem will be fixed. Weaknees doesn't allow returns after you've activated DTV service, so there's a significant risk factor involved.
It seems as though DTV doesn't really have or care about a fix for this problem. A year or so ago there was a problem with losing Season Passes that DTV eventually acknowledged after the press picked up the problem, and then DTV found a solution. But apparently not this time. Anyone have any idea why?
The only silver lining is that at least TIVO has a promotion going on now, so that I can get new TIVO's at a reduced price. But I would very much miss Sunday Ticket and Setanta Sports, both of which are only available thru DTV. (The new HD offerings don't really interest me, since DTV does not offer the local public television station in HD, and most reports about HD sets say that SD doesn't look that great. So I planned to stick with an SD set to watch the UCONN women's basketball team games broadcast on our public TV station. THis would be a second benefit of going to Comcast, which does have CPTV on HD.)
I have been waiting some sort of response from DirecTV from all of this and after 6 weeks of random reboots, freezing screens, disappearing season passes, etc I finally called tonight to register my issues.
After being transfered to Tech Support and being told that she has seen their logs with some issues with this upgrade and has no estimated fix date.
She gave me one option to replace the unit as a possible fix but I told her that I doubt all 3 of my tivo units which are all different makes and models would all start acting up the day after they all got the "upgrade"....she concurred!!
I asked for some compensation for all the troubles and she offered to give me credit for the 5.99 dvr fee. I asked for it back to August when all this started and further credit until it is fixed and she said I'd have to call back when it is corrected and they would do that and she would note it on my account.
We shall see how this all ends up???
This is bizarre to read this thread because I live in New London, CT and have been having daily lockups sometime between 4am and 9am for the last 7-10 days on my R-10 which I upgraded 13 mos ago to a 250GB HD from Weaknees.
It seems to be displaying a local CT channel....maybe like the morning news, but hard to be sure. I have reset it by unplugging power, as remote was not working, but I didn't think to use the TIVO menu button to try the menu restart.
I called Directv tonight and talked to the escalated service, since I have a support contract service. He claimed that there has been solar flare activity from Oct 2 - Oct 10th which is one possible explanation.
He claimed that the 6.3e upgrade was started Aug 2nd, and completed Aug 22nd. I have not been having problems with freezing that long, so I'm not sure what to think....but I asked him to fill out an escalation report which he did.
Keep calling people! Has anyone tried the written route via their website? I would try it, but I can't access their site at work. I had multiple lock ups and reboots last night.
Do you have any information about what DirecTV knows or is doing about this issue? Thanks.
I would suggest getting as many people to respond to the poll as possible, and then include a link to it in any correspondence you have with DirecTV. That way, every single communication is backed by some numbers...
Actually it allows something quite a lot better than the CE process. It allows individual machines to be targeted as opposed to anyone and everyone who happens to update during a time window.
YES! Check out the message I just posted to the "Since 6.3e, Tivo's freezing" topic:
I think it could be a local channel issue, but I'd like to get more data points.
Wow, I think your both right. Last night I was on a local when it locked up and this morning I was watching the weather on a local when it happened.
I've seen my lockups with recorded and live and none of them were locals...
I think it just does it when it wants to...
I have no idea what a "CE process" is but I do know 6.3e was activated about a week apart on each of my units. And each started "Welcome. Powering Up..." very soon thereafter.
If it's any consolation, I have a hacked DTivo that rebooted a couple times yesterday evening. Around 8:00pm pacific. This unit is stuck at 6.2 (I will not upgrade, I use MRV). Looking through the logs, it looks like it rebooted about 4 or 5 times last night, just after midnight. This is reminiscent of the old corrupt guide data issues...