OK people, We need to organize and push DirecTV for a fix!

I'm with you. It's getting way out of hand. After the 6.3e update, I had no problem initially, despite seeing people here complaining about reboots/freezes. About 2 weeks ago, I experienced my first lockup, along with random pixelation (not just on locals either). I've checked the signal strength and everything looks good, except for one transponder on 119 in the 70-80 range. Still, that shouldn't cause the Tivo to reboot.

Since then, I've experienced more frequent random reboots or freezes. 2 days ago it froze up 3 times, and yesterday rebooted at least 6 times, twice each during "The Office" and "ER", and for the first time I started seeing the Tivo revert to B/W (not just for recorded programs, the menus and all are B/W). It spent a few minutes in B/W, then randomly flickered on/off to color, then finally came back to normal. Never saw that before, ever.

I tried the "Connect to DVR service" solution a few people have mentioned on another thread, but that hasn't done anything to help.

I'm tempted to install 6.2 on a spare drive, just to be able to go a day without rebooting. If they can't fix it, they should just download 6.2 back to our Tivos until they can. I intend to call DTV just to raise the issue and ask for a partial refund.

 

FYI...

While you are pushing DirecTV... be sure to also push TiVo, Inc...
As they write the software for the system.

 

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Only at the request of DirecTV. Tivo is not allowed to do anything with out DirecTV's permission. All of our attention needs to be focused on DirecTV.

 

Yes, South Windsor. I assume you were watching on WVIT 30 too? Mine rebooted at almost those exact times.

I have a strong feeling (due to the pixelation problems I've seen) that this has something to do with the Tivo choking on some bad data in the sat video stream.

The odd thing is that I've had it reboot while watch from the NPL, but rewatching the same show after the reboot it played just fine.
Of course, the reboot could have been caused by whatever else it was recording at the time (or just from buffering Live TV) if that is indeed what the source of the problem is.

 

Pretty sad that Tivo and Directv still use their customers as beta testers. Thank goodness I'm running rock solid ver 6.2.

But then, I'm still running Win XP. Refuse to be a MS 'beta tester' for Vista.

 

EARL:
While you are correct about DIRECTV and TIVO please don't confuse the 6.3a issue. We all pay our money to DIRECTV and they are the responsible party to complain to. I would hope with some of your connections that you are making them aware as well!
I already asked for an adjustment to my bill for the troubles caused so far but of course they are still"investigating".
You forum members are on the right track so just keep calling and complaining. I also record every conversation with DIRECTV as my attorney says it's legal and you know how they can never find what you told them or better yet they can't seem to remember what they had told you. Bottom line is they are responsible and it's past time they are forced to tow the mark.

 

I guess I should be happy that I still have 6.2 eh?

 

Bizarre ... I'm in CT, too (Harwinton), and my TiVo locked up at about the same time as your first reboot, then rebooted at about the same time as your second reboot! I was not watching "The Office", but I was recording it (WVIT) while I was watching a recorded "Daily Show". Not the first lock-up/reboot issue I've experienced, but it led me to post my first query to this forum (sorry, can't embed the URL until I've reached the 5-post milestone).

This sw version is crapola. The three of us should keep a log of reboots/lockups and see how well they correlate. For the record, my unit also locked up sometime during the night. I turned the TV off about 10:30 PM, and this morning it was frozen again.

 

Don't get me wrong...

You have all the right to hold DirecTV over the fire to pressure TiVo, Inc... to provide them with an update.... so they can in turn provide their customers with an appropriate fix.

 

A log would be a good idea. Anyone know if the Tivo (unhacked) serial port dumps out any logging data when it boots? If so, I might just hook up a laptop to log everything it spits out.

 

Me too.

 

EARL:
I understand and agree.
My own opinion that would be best for all parties concerned is to just
release the before 6.3e software that most had and let it override the present 6.3e last update. That way things I would hope would be back almost to "normal" and then let them test away as long as they need to. I also think trying to make all software work with all equipments is an almost hopeless task and I think you being who you are probably suspect that already. Or that TIVO was built to reset at almost any glitch and they knew that but decided to go for the "one in all' anyway.
Take care and let's hope that we dont get tossed by the wayside.

 

But they own the code, they maintain it, they are responsible for failures in the code, not D*. No difference in this as in the PC world where Autodesk is responsible for problems that occur in their application Autocad, not the manufacturer of the PC.

 

Something fishy is going on here.

I too am having the same problem. I too live in CT. My Directv Tivo just started freezing too, sometimes the screen goes gray, sometimes the screen just freezes, either way, the Tivo is unresponsive and I have to reboot the TiVo to get it working.

The STRANGEST thing is this, the other day, I turn on my TV and it comes up on the Directv DVR channel! The channel that advertises the Directv dvr. I NEVER watch that channel, who would? It's just a non-stop 24 hour advertisement for the Directv dvr. I thought it very strange, here I am having all this "trouble" with my Tivo and I turn on my TV to see my Tivo tuned to the Directv Dvr channel. Coincidence or conspiracy?

Screw that. I'll dump Directv in a heartbeat if they're messing with my Tivo. I will not be forced into buying a directv dvr. I will go without directv before that happens. I heard that Comcast has a deal with Tivo. What's that all about? Is it available yet? I'm ready to jump ship if this "issue" isn't resolved soon. The whole reason I went for Directv is because of Tivo and the NFL package, but I'll give up the football package for my Tivo any day of the week and twice on Sundays.

Directv, are you listening? Probably not, no one cares except the customer that's getting screwed.

 

I'm another CT customer (Essex) who'd been having the same rebooting/locking problem for about 2 weeks on just one of my two tivos. Both are on 6.3e so I'm not sure why only one is having problems.

 

The structure of the TiVo update procedure... doesn't allow a similar "CE" process