I have been reading the threads here about the freezing/rebooting issues since mine started to go bad. It seems like it's getting worse and worse. We need to organize an effort to get DirecTV to acknowledge the problem, and work on a fix! My quick story: I have had DTivos as my sole DirecTV receivers since 2001. Months ago, I started noticing that my HDTivo in the basement that I don't watch often would once or twice a week be frozen with a black screen. Replaced it with an HR20, knowing that I would need it for the new HD anyway. Then about a week or two ago, another one of my DTivos started freezing up, unresponsive. And a week ago the same started happening to my other one. It's so bad now that they are almost unusable. One rebooted twice during The Office last night. A friend I had not talked to for a while called me asking about how to work his new DirecTV DVR. I asked him why he got it, and he said his old one kept freezing up, so DirecTV replaced it with an R15. So I called two other friends I know and they both reported similar problems. 4 for 4 with people I know. Back to the point. How can we organize and get our message out? The first thing is, if you have not called DirecTV, call them. Ask for the problem to be escalated. If you have friends with problems, make sure they call too. My next step is to contact them via the website or e-mail. I know they usually get answered with canned answers, but my plan is to try and push for a real response. What else can we do?