Official Tivo HD issues thread

Discussion in 'TiVo Series3 HDTV DVRs' started by knownzero, Jul 30, 2007.

  1. MoranJ2000

    MoranJ2000 Member

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    Aug 7, 2007

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    Thanks for the tip. Comcast installed that thing about six months ago because I had a grainy picture using their non-HD STB. I'll pull the plug on it and see what happens. Although, it's hard to fathom how it would improve my picture with the old hardware and degrade it now. Also, I have an S3 in the house that isn't exhibiting any problems and never has.

    Joe
     
  2. rainwater

    rainwater Active Member

    7,066
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    Sep 21, 2004
    The tech isn't going to be someone on the TiVo HD dev team. They are only there to help trouble shoot issues in more detail than the standard reps. I feel confident they will fix the issue eventually since they have already fixed the exact same issue on the S3.
     
  3. bmints

    bmints New Member

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    Aug 27, 2007
    This worked like a charm! Thanks for the advice. Glad I searched before posting a new question. This was one of my biggest grievances with my new box.
     
  4. Sep 1, 2007 #104 of 128
    qtheking

    qtheking New Member

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    Aug 26, 2007
    Las Vegas
    I just picked up a 2nd Tivo HD. The first one is upstairs in the bedroom on a 1080i CRT, so i have it set on Fixed. Downstairs I have a Sony SXRD going through a Yamaha V1700 Reciever. Here is the problem:

    When it is set in Native and I leave the TV on and change inputs, etc on the reciever, it stays in native mode. When I change TV inputs or turn the TV off while the reciever is still on, it goes back to fixed 1080i mode. If I turn the reciever off first then turn the TV off, it stays in native mode. Does anyone know of a way to fix this as it is very annoying to turn the tv back on and see 4:3 stretched (I also have it on smart scan as my tv auto-sideboxes)?

    Thank you!

    I get my CableCards (COX PHX) installed Thursday on both boxes. Let's see if they can get 4 SA S-Cards working!!
     
  5. Sep 1, 2007 #105 of 128
    qtheking

    qtheking New Member

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    Aug 26, 2007
    Las Vegas

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    It appears if I change inputs before I turn the TV off it's also fine. So it appears to be an issue of the Tivo HD selecting a video output format when it has to re-handshake. It is running version A software. Is there a way to force an update?
     
  6. Sep 1, 2007 #106 of 128
    qtheking

    qtheking New Member

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    Aug 26, 2007
    Las Vegas
    Upgraded to Rev B. No change in HDMI functionality. This is one thing the cox box did properly =(
     
  7. Sep 7, 2007 #107 of 128
    multiple

    multiple Member

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    Aug 26, 2007
    My TiVo HD records repeat showings that are set up as "First Run Only". My S3 correctly does not record repeats when the season pass is set up exactly the same way. It happens to many shows I have set up this way, but not all.

    The program descriptions show the program is a repeat on both the TiVoHD and S3.

    So I doubt this issue is a guide data problem.
     
  8. megazone

    megazone Hardcore TiVo Geek

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    Mar 3, 2002
    .worcester.m...
    Is it within 28 days of the episode's first airing? And did the HD record it before?
     
  9. aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    I'm glad i don't have to wait for them anymore to figure out what mono and stereo is. I hooked my TiVoHD boxes up to FIOS so all my SD channels are digital now. So now I have stereo again from the SD channels since I don't need to watch the Comcast analog channels anymore..I watched The 4400 tonight. There is a gigantic difference between the mono and stereo signal when you apply DPLIIx processing to go from 2.0 to 7.1
     
  10. Frank Furter

    Frank Furter New Member

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    Mar 28, 2006
    Count me in too. I use a Mac, could it be tied to that? Very random, though. I have a two year old that looooves her MP3's, and it's annoying to stop all the fun and wait for the Tivo to reboot. Wireless network, BTW.

    I have reported this bug to a contact I have at Tivo, and based on their response (or lack thereof), they don't seem real interested in addressing it.

    I've been a longtime Tivo user, and one thing that has always bewildered me about the company is the whining about market share, and profits, and this and that, but never any direct communication with the masses, or acknowledgment of problems. I think they suffer from we're-the-only-game-in-town-itus. (yeah yeah yeah, there's other DVR's out there, but come on, do they remotely compare to the Tivo?)

    Which is the overall problem. A bad day with Tivo is better than a good day on my old Cox Motorola DVR. *shudders*.

    But come on, Tivo, fix some stuff, will ya? You'll only sucker us in a few more times until we get tired of it (or your lawyers fail in suing competitors) and something better comes along.
     
  11. Hawkeye22

    Hawkeye22 New Member

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    Aug 8, 2007
    I use a PC so I don't think using a Mac is a problem. Also, I'm hard wired into the network.
     
  12. Frank Furter

    Frank Furter New Member

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    Mar 28, 2006
    I finally got around to turning on logging to level 20 on Tivo Desktop to see if I could log a crash.

    I let it play while we had dinner, all that stuff, it never crashed. Which is an observation, it doesn't seem to ever crash when you leave it alone. It's only when you pause, navigate to other songs, albums, artists, stop, start, etc.

    Anyway, I did just that, tried to abuse it, and it crashed. I say abuse, but it's really nothing more than I usually do. I have ADD.....:^)

    But the logs show nothing unusual, so I can quit blaming Tivo Desktop. And since it crashes on the PC and wireless or wired, it appears the Tivo HD is a piece of crap. -OOPS-. Did I say that out loud?

    Acknowledgment would be nice, it's pretty much reproducible.

    Oh well. I may be frustrated, but as it stands, if a competing company comes out with the next best DVR, it's not going to take much for me to switch. I love/have loved Tivo, but lack of innovation over the past 7 or 8 years is a bummer. I mean, isn't the interface more or less unchanged since day one? And please, don't call "Swivel Search' innovation. It's pointless, as is downloads from break.com. Who's brilliant idea was that? Add in weak Mac support, and the general sluggishness of the HD unit, I dunno. Just bummed, I guess. Maybe an axe to grind. I really just want a fun experience.
     
  13. Hawkeye22

    Hawkeye22 New Member

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    Aug 8, 2007
    Yeah, I tend to abuse it too. Funny thing is Live365 works like a champ. I would think that streaming off a LAN would be more ideal than streaming off the Internet.
     
  14. Frank Furter

    Frank Furter New Member

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    Mar 28, 2006
    I agree. I think it has to be a code issue (obviously), because I'd certainly think recording HD content was a little more intensive than streaming a 3MB MP3.

    BTW - ALL the MP3's I listen to are my own rips (as opposed to DRM's iTunes stuff). All 256Kbps (not VBR).
     
  15. Lenonn

    Lenonn Member TCF Club

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    May 30, 2004
    I don't know if it's an issue or not. I have the TiVo HD hooked up to both an antenna and our cable (I haven't ordered digital or HD yet from RCN); the same television also has a Series 2 hooked up. When I set up the unit, I selected both cable and antenna. But for some reason, when I go through the channels on the TiVo HD, I can only get video and audio on the antenna channels, and some of the digital cable channels that are unencrypted. The basic/extended basic channels have no audio or video whatsoever. However, on the series 2, the basic/extended basic channels are appearing just fine.

    Any ideas what might be causing this?
     
  16. jrm01

    jrm01 New Member

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    Oct 17, 2003
    Pittsburgh
    I would guess that when you hooked up the Tivo HD you added a coax splitter to the input, or changed a 2-way splitter to a 3-way splitter. Try connecting the cable directly to the THD (no splitters) and see if you get a signal.
     
  17. Lenonn

    Lenonn Member TCF Club

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    May 30, 2004
    Regarding the splitter: yes, we used to have a two-way one hooked up (input into it, and then output to the TiVo Series 2 and separately to the coax hookup on the television itself), and yes, I switched it to a three-way splitter (the two TiVos and the television itself) when I hooked up the TiVo HD. I won't be able to test out removing the splitter until Saturday, though.
     
  18. Lenonn

    Lenonn Member TCF Club

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    May 30, 2004
    I managed to get a chance to try hooking the coax cable directly to the TiVo HD, and the basic/expanded cable channels are being received just fine. So something about the splitter is preventing me from accessing these channels on the HD when I have a cable split going to the t.v. itself and both TiVos.

    If this is going to be a problem, I may need to move the series 2 to another room; unfortunately, it has a whole lot of stuff on it, so I wouldn't want to do that until TiVo gets MRV activated.
     
  19. Phantom Gremlin

    Phantom Gremlin Active Member

    1,579
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    Jun 20, 2002
    Tualatin,...
    Your splitter is of inferior quality. The HD channels are frequently up at about 700 MHz or so and your splitter can't go that high. Buy a good splitter or ask the cable company to give you one.

    Even with a good splitter the TiVo HD is picky about the input level. It doesn't do as well as an S3 in that regard. So you may need to add a distribution amplifier to your setup. Add the amp ahead of the splitter.

    Here are pointers to two different brands of distribution amplifiers. The Motorola one can frequently be found at Circuit City. I can attest to its quality. If you buy a bad distribution amplifier it will be like buying a bad splitter.

    http://broadband.motorola.com/consumers/products/signal_booster/

    http://www.dropamp.com/
     
  20. Lenonn

    Lenonn Member TCF Club

    315
    20
    May 30, 2004
    Well, I messed around with the cables earlier today (before leaving for work), tightening them all and suddenly the TiVo HD was picking up the basic/extended basic cable channels just fine. When I got home from work about forty minutes ago, again the channels have no video or audio (but I'm also not getting one of those "searching for" messages - I almost never see that message).

    My splitter is (if I recall correctly) the one found here: link

    I'll look into getting a signal booster/distribution amplifier.

    Addendum: Whenever I restart the TiVo HD, it gets the cable signals properly.

    Second Addendum: I've checked the diagnostics, and even when I'm clearly getting a good signal on basic cable channels, the diagnostics indicate a signal level of 0. The unencrypted QAM channels show a level of 50-60, and the antenna channels, generally in the high 80's range.
     

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