Official Tivo HD issues thread

Discussion in 'TiVo Series3 HDTV DVRs' started by knownzero, Jul 30, 2007.

  1. Aug 12, 2007 #81 of 128
    adrianblack

    adrianblack Gearhead

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    I wanted to post here that my Tivo HD has audio dropouts problems when listening to any Dolby Digital audio source over optical. Probably 3-4 dropouts per hours. It's so frustrating that I had to switch the unit to PCM --- which fixes the problem. Of course, I'm pissed I have to give up the 5.1 sound on the channels that have it just to keep the dropouts from happening.

    They aren't recorded - instant replay and I'll hear the dropped audio.

    My stereo is a Sony STR-DE885 -- which has no problems with any of the other Dolby Digital devices including my old Motorola HD DVR. I would think if there were problems with the Tivo communicating to my receiver it would happen when it was sending a (higher bitrate) PCM 48Khz signal...

    I still have a little time to return the unit to Circuit City is anyone thinks this isn't normal. I just don't know what to do.
     
  2. Aug 12, 2007 #82 of 128
    knownzero

    knownzero Seeker

    4,963
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    Feb 26, 2001
    Columbus OH
    After a couple days of minimal pixellization problems, yesterday had a boatload of them. The frequency of them just baffles me, there's no discernable pattern (to me) yet to say 'ah ha! that must be it!'.

    Although there's one thing that I keep seeing that seems odd but I don't know if this just a coincidence or what. Whenever I fire up my laptop (wireless) or am on my laptop and I'm surfing heavy content pages, I usually start to get increased pixellization. It's not 100% of the time but it's happened enough times to make me wonder if there's something to it.
     
  3. Aug 14, 2007 #83 of 128
    mike_sjc

    mike_sjc New Member

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    Aug 14, 2007
    I have both cable and an antenna. When I look at the signal strength in either it will work ok for a while, then the machine reboots. As a brand-new buyer who just sunk $600 into this thing ($299 purchase, 3 year subscription) I'm worried I may have been too hasty to dump the Comcast DVR. Yeah it was a piece of junk that didn't respond reliably to the remote, recorded the same show over and over, and couldn't be programmed over the net. So I wanted to get my hands on something better. $800 for the S3 was hard to swallow, but I jumped at the Tivo-HD set. Except now it reboots itself, something the cursed Comcast box didn't do. As the not-so-happy owner of 3 days I'm wondering if I should try to exchange it because the unit is defective or just live with this and I'm not sure what else down the line. Looking thru this thread I see other people have the same reboot problem. Any advice? :(
     
  4. Aug 14, 2007 #84 of 128
    jfh3

    jfh3 Active Member

    4,471
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    Apr 15, 2004
    Denver area
    1) Call Tivo and report the specifics of the problem. There are some issues with "toxic channels" that are still unresolved.
    2) Note that it's far more likely to be a software issue than a hardware one.
    3) If it only happens while you are in signal strength meters, don't lose too much sleep over it :)
     
  5. Aug 14, 2007 #85 of 128
    kochsr

    kochsr New Member

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    Jan 28, 2002

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    well, i've finally got my tivoHD exchanged (first one wouldn't tune analog cable after ~1 hour).

    this one takes a REALLY long time to switch channels. every time it says it is searching for a signal, then decides to tune it in. pretty annoying. any suggestions?
     
  6. Aug 14, 2007 #86 of 128
    rainwater

    rainwater Active Member

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    I think the S3 was very similar when you first started using the box. It seems to eventually speed up after initial caching. Give it another day and it probably will be much quicker.
     
  7. Aug 15, 2007 #87 of 128
    Phantom Gremlin

    Phantom Gremlin Active Member

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    Tualatin,...
    Simple advice: "don't do that"

    My box also reboots frequently when I look at signal strength. But I don't really need to look at signal strength. I'm on cable and the signal is very very good, usually 100%. Once you get a good quality signal into your box you shouldn't need to look at the signal strength either.

    If this rebooting is the only thing wrong, then just don't do that and consider yourself lucky that you don't have any of the pixelation problems other people are seeing.
     
  8. Aug 15, 2007 #88 of 128
    Dr_Diablo

    Dr_Diablo Dr_Diablo

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    Nov 23, 2003
    Midwest

    Mine is doing the same as yours is. When I reported this, among all the other issues the Tivo Tech had no comment other then to say they are aware of these "known" issues...

    Best advise is to keep calling Tivo in the hope that with all of their customers with this "new" TivoHD product they might get motivated to find the solution to these problems.
     
  9. Aug 20, 2007 #89 of 128
    mike_sjc

    mike_sjc New Member

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    Aug 14, 2007
    Well, I guess not all the Tivo agents are reading these forums. I called and the agent said "gee, that's the first I heard of it". So no known issue to the guy I spoke with.

    He did tell me, though, that a SW update was done within the past few days so I should try it again to see if it still happens.
     
  10. Aug 20, 2007 #90 of 128
    rainwater

    rainwater Active Member

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    TiVo customer support doesn't read these forums so you should never assume reports here will ever been seen by them.
     
  11. Aug 20, 2007 #91 of 128
    bdlucas

    bdlucas Right side up again.

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    And if you do need to look at signal strength you can see it (and more, including s/n and error rates) on the Diagnostics screen. That isn't quite as convenient as the signal strength meter overlay, but works just fine if all you want to do is check a problematic channel.
     
  12. Aug 20, 2007 #92 of 128
    Dr_Diablo

    Dr_Diablo Dr_Diablo

    916
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    Nov 23, 2003
    Midwest
    Mine does "restarts" for no apparent reason, five times now in ten days. Tivo has no clue why it does this.
     
  13. Aug 20, 2007 #93 of 128
    jmpage2

    jmpage2 Active Member

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    Mine did one restart shortly after the cable cards were installed. We were browsing channels and "poof" it locked up and had to be hard booted.

    It has not locked up once since that time. If your box is rebooting frequently I would check the internal temperature, etc. You might just have a bad unit.
     
  14. Aug 20, 2007 #94 of 128
    MoranJ2000

    MoranJ2000 Member

    45
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    Aug 7, 2007
    OK, so I just got off the phone with TiVo to tell them that the b2 update did nothing for me (two SA S-Cards, Comcast, getting macroblocking often) and she told me that no further updates are pending re: the macroblocking issue.

    She basically told me to have the cable company hit the cards again and check on the signal strength (which is always at or near 100, since there is a powered repeater in my attic).

    This scares me, because it sounds like they consider the problem solved, which it is clearly not.

    Anybody know what gives? How many people out there are still having the issue post-b2?
     
  15. Aug 20, 2007 #95 of 128
    Mikef5

    Mikef5 Member

    51
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    Jun 4, 2007
    Milpitas,...
    Moran,
    The one thing that struck me about what you said was that there was a powered repeater in your attic. It is quite possible that you are over powering the signal to your Tivo which will also cause you to have macro blocking, just like if the signal is to low. Try running a line with nothing on it not even the power repeater to the Tivo and see if that helps. Too strong of a signal is just as bad as to weak a signal when it comes to tv's. It's worth a shot ;)

    Laters,
    Mikef5
     
  16. Aug 20, 2007 #96 of 128
    burningcedar

    burningcedar New Member

    10
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    Aug 4, 2007
    TiVo called me today with some follow-up questions regarding my post-b2 macroblocking issues. Specifically they wanted to know cablecard brand (SA), type (single), number of cablecards (2), firmware version (1), and signal strength levels (87 on the one channel we checked).

    Since they initiated the call, that suggests to me that they're still trying to diagnose the problem -- but they are at least working on it.
     
  17. Aug 20, 2007 #97 of 128
    aaronwt

    aaronwt UHD Addict

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    At least they are working on that. They don't seem to be working on the mono audio from the analog channels problem since they can't seem to understand the difference between mono and stereo. At least that the way it sounds when I've talked with them. It's been very frustrating dealing with them recently.
     
  18. Aug 20, 2007 #98 of 128
    rainwater

    rainwater Active Member

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    I wouldn't assume just because a customer service rep doesn't know of every issue in the TiVo HD that the engineers don't. In fact, it appears that it is the exact same issue that existed in the initial S3 launch.
     
  19. Aug 21, 2007 #99 of 128
    aaronwt

    aaronwt UHD Addict

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    I wasn't talking with the CSR. I was supposedly talking with one of the technical people on two different occasions. That was after going from the CSR, to the supervisor, to someone else then to the tech. At least that is what they told me unless they were lying which makes it even worse. Especailly after being on the phone for 1 to 1.5 hours on both occasions. Which was a big waste of my time.
     
  20. Phantom Gremlin

    Phantom Gremlin Active Member

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    Jun 20, 2002
    Tualatin,...
    That's a good tip. I wish I had known about the Diagnostics screen earlier, when I was having signal strength problem.
     

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