Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Aug 1, 2007 #1881 of 6277
    George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

    Jan 30, 2003


    Yes that is what it was when I got my Series 3 installed in early January. Although back then the cards were $1.75 a month I think.

    If you have any issues with your Time Warner Columbus Cable Card install send me a PM.

    Also check out if you haven't already.
  2. Aug 1, 2007 #1882 of 6277
    George Cifranci

    George Cifranci TiVo Bolt 500GB - TE4 UI

    Jan 30, 2003
    As far as I know, Time Warner Columbus hasn't said what channels are going SDV yet. But it is coming.
  3. Aug 1, 2007 #1883 of 6277

    keefer37 Active Member

    Oct 2, 2001
    Durham, NC
    So we just switched from DirecTV to Time Warner here in Raleigh-Durham. We have the Scientific Atlanta HD DVR in the living room and my wife and I can't stand it. It locks up. It misses recordings. It's unresponsive and it's just clunky.

    Is it "safe" in Raleigh Durham to call Time Warner and order two of the cable cards and pick up the new HD TiVo?
  4. Aug 1, 2007 #1884 of 6277

    esfb8zs New Member

    Oct 8, 2001
    Raleigh, NC
    I just bought a Tivo HD from Circuit City in Apex, using a $40 off coupon for $218. I already had an install scheduled from Time Warner installing a HD DVR (theirs) today, and wanted to try it before I decided on the Tivo. I won't open the HD tivo yet, I'd like to see how the TWC DVR works... But after all these years of using Directv Tivos, I know I won't like it.

    I'd also be curious to see how some Raleigh cable card installs go if anyone has any experience.
  5. Aug 1, 2007 #1885 of 6277

    simonkodousek New Member

    Apr 12, 2007
    Nashotah, WI


    Trust me, if you have used TiVo's, you will not like Time Warner's DVR service. :thumbsdown:
  6. Aug 1, 2007 #1886 of 6277

    Langree The Gimp

    Apr 29, 2004

    I hope to be a TiVo HD owner soon.
  7. Aug 1, 2007 #1887 of 6277

    pkscout Well-Known Member

    Jan 10, 2003
    I have a Series 3 and TWC. I didn't get CableCards for it, but I know at least one person on this board from this area has with no problems. One thing to keep in mind. TWC will not provide the digital simulcast of the analog channels below 100 to CableCard users because the are planning on moving those to SDV at some point in the future. So if you watch a great deal on 1-99 be prepared for a drop in quality. The analog signal from TWC is quite good, but it definitely isn't digital.

    Because of that and the fact that I can get all the HD network stuff with an OTA antenna, I dropped back to standard cable when I got the S3.
  8. Aug 1, 2007 #1888 of 6277

    dolfer Miles Standish Proud

    Nov 3, 2000
    How many people have the option of an M-Card like TW Cincy provides? Wouldn't this solve the slot 2 pixelization issues?
  9. Aug 2, 2007 #1889 of 6277

    mph005 New Member

    Jul 24, 2007
    Well, might as well post my experience with TivoHD and TWC Austin.

    Got a Tivo HD Monday evening. Called time warner as soon as I got home (and sat on hold for an hour, but somehow I expected this). Rep I spoke with knew what I wanted (even knew I wanted 2 cablecards before I even said so), and setup for Wednesday morning, got an 8-12 timeslot.

    8am came and 12pm went, no tech, no phone call. Called back in, and was told the tech was running late (yeah, I figured that one on my own), and he'll call me right back and let me know how long it will be. Hour later and no call, I had to get to work.

    Called TWC back at my office, and asked if the tech could come back later this evening when I'll be home (and got my $20 "on time guarantee" credit). This went on for a while, but the end result was I had the tech (himself) agree to come later tonight.

    So he shows up, and has 2 cards with him. Immediately says he's only handled cablecards once before, and not on a Tivo. I assure him this should be a painless process and we approach the Tivo.

    He places both cards in at the same time, I cringe. But, before I can say anything, I see the Tivo has detected a M-Card in slot 1 and an S-Card in slot 2. Awesome!

    I explain the whole M-Card vs S-Card, and he (sorta reluctantly) agrees with me that I only need the 1 card, and removes the S-Card.

    Right about here the Tivo CableCard diag screen shows that the CableCard is receiving a firmware update, and this takes a few minutes.

    He calls TWC, and asks whoever answers what he's supposed to do next. He reads the numbers, and we wait.

    After a few minutes, the M-Card is now reading Authorized. I begin to test channels.

    I get some digital channels (200 through the upper 500's), the local HD channels, but nothing in the normal analog range (2-99) or any other HD stuff. He says that the card will take some time to completely authorize, and that my channels will start to show up in small blocks over a period of time.

    I honestly don't know if I should believe him, but I agree to accept the card install as-is. If by tomorrow I still don't have all channels, I'll call in and try to see if it's something they can fix remotely (without needing a new card).

    So far, the channels I do receive are looking good. I have no technical issues so far, but it's only been a few hours.

    Plus, as I was heading off to bed, I forced a call and my Tivo just got an update, 8.1.7b. I have no idea what this fixed.
  10. Aug 2, 2007 #1890 of 6277

    bkdtv New Member

    Jan 9, 2003
    DC Metro Area
    The new 8.1.7b update appears to fix the pixelization issues with Scientific Atlanta CableCards in the second slot. It will download the next time you connect to the Tivo service.

    Good to see that Tivo got those issues resolved so quickly.
  11. Aug 2, 2007 #1891 of 6277

    Tallguy001 Member

    Sep 5, 2003
    Milwaukee, WI
    I can confirm this as well. Hopefully this will no longer be an issue.
  12. Aug 2, 2007 #1892 of 6277

    SCSIRAID Active Member

    Feb 2, 2003
    Vero Beach, FL
    Come on in... the water is fine. My install was in September and was probably one of if not the first S3 for Raleigh. It took several hours but was successful.
  13. Aug 2, 2007 #1893 of 6277

    dolfer Miles Standish Proud

    Nov 3, 2000
    The suspense is killing me! ;) Are the rest of your channels there???

    Also, what kind of M-Card did you get? SA or Motorola?

    My TW appt is set for Monday morning.
  14. Aug 2, 2007 #1894 of 6277

    mph005 New Member

    Jul 24, 2007
    Nope, so far nothing has changed. As of now, there's tons of channels missing, and not just the SDV stuff. No HD (other than local network stations), nothing in the 2-99 range, and a few in the 100-600 range.

    Got off the phone earlier with a TW tech, who was surprising knowledgeable about Tivo's and cablecards. Verified the numbers and what I was supposed to be receiving and sent another authorization, no change.

    Then she began to focus on the fact that I had an MCard at all (it's a SA). She was quite adamant that TW Austin does not have MCards, and I should have 2 cards in my Tivo. She then put me on hold to ask someone. Came back and said she verified that they do have some cable boxes with MCards, but only give out SCards for Tivo's. It was her belief that this was the problem.

    Who knows. I'm sure the fact that it's an MCard and "they don't use those" isn't the real issue, but what do I know.

    Not giving up quite yet though. I really want to avoid taking another day off work just to wait for a tech to come around.
  15. Aug 2, 2007 #1895 of 6277

    mihalik New Member

    Aug 2, 2007
    I have TW Austin, too and got a MCard installed tonight. I have the same thing with the channels not showing up. I get all the analog channels (not in the 2-99, but in the upper range) and the unencrypted HD channels. I got the same story from the installer about the blocks showing up. It has been a few hours and I've not seen an encrypted channel show up yet.
  16. Aug 3, 2007 #1896 of 6277

    rateaustin New Member

    Aug 3, 2007
    Quick summary
    *2 cablecard (scard) install in Austin, TX on HD Tivo
    *Install lasted from 5:00pm - 7:15pm
    *Tech did not know how to install cablecards and said that he was not told he would be installing on a Tivo. I did the install for him.
    *Standard channels and local HD working. DiscoveryHD and other encrypted channels not working when tech left.
    *Cablecard 2 is not working as well as 1. CBS HD and KLRU do not work most of the time and are heavily pixelated at best.
    *The last image shows pixelation that appears on card 1. The same channel does not tune on card 2 as shown in the first two images.

    Attached Files:

  17. Aug 3, 2007 #1897 of 6277

    rateaustin New Member

    Aug 3, 2007
    Here is a timeline of the install of two cablecards in my HD Tivo

    5:00 p.m. Tech arrived with 2 SA cablecards dated May 2006. The cards were not in mint condition visually.
    5:01 p.m. Tech explained to me that I would not be able to receive any HD channels, VOD, or PPV with cablecards. He explained that the cablecard guru co-worker has only been able to get 2/100 cablecards to work. This is obviously bs...or is it?
    5:05 p.m. I pointed tech to Tivo and he said that he had never done a Tivo cablecard install. He had no idea where the cards were supposed to go and was not familiar with the Tivo interface.
    5:10 I printed out the PDF instructions from tivo and explained the process to the tech. He seemed relieved that I knew about the install process. The tech wrote down the card serial numbers for his paperwork.
    5:15 I inserted the first card into slot 1 and the Tivo immediately recognized the card as an S-Card. The card started to install the firmware update after about 1-2 minutes and took about 5 minutes to complete (not 40-60 minutes).
    5:30 Tech calls in the cablecard # and Host ID. Both numbers are in the format 0-000-000-000-000. It took 10 minutes to relay two 13 digit numbers over the phone. The tech is not talking directly to Time Warner, so it takes another 15 minutes for the person that he called to call Time Warner and repeat the process.
    5:55 I inserted second card and relayed the cablecard and host id to the tech who called the number in to be relayed to Time Warner. This is the most ridiculous process that you can dream up for this.
    6:15 Second card ok
    6:20 Standard channels are working ok, local HD channels work expect for CBS on card 2. All HD channels experience pixelation every 15-30 seconds. It's not horrible, but I hope that it is fixed by a Tivo update. Most channels above 1600 are not working. No Discovery HD (1617) - possibly not getting encrypted channels.
    6:30-7:00 Tech on the phone with dispatch attempting to close out ticket.
    7:15 Tech leaves without closing ticket and suggests that I call tech support if the remaining channels do not start working by tomorrow.
  18. Aug 3, 2007 #1898 of 6277

    cableguy763 New Member

    Oct 29, 2006
    Send me a pm with your info and I will try to make everything better tomorrow. I have been about 98% successful at fixing things over the phone.
  19. Aug 3, 2007 #1899 of 6277

    BruceShultes Member

    Oct 2, 2006
    Albany, NY
    As long as you can receive encrypted channels on both tuners and you only have a card in slot one, it has to be an Mcard.

    As far as not receiving all your channels, in my experience and from what I have read on other threads, many TW outlets have problems assigning all your programming packages to a new card.

    When I got two installed in my S3, it took multiple calls to TW before I was receiving everything on both cards.
  20. Aug 5, 2007 #1900 of 6277

    sglynn New Member

    Aug 5, 2007
    Is there any reader of this thread who is in the Milwaukee WI area and can report on the TW experience in activating Tivo HD DVR in place of the Warner cable box? I've had extremely good luck with my SciAtHD8300 from TW, but I would jump back to Tivo (through Weaknees) in a flash if someone can tell me the experience is tolerable. Thanks in advance for any advice or recounted experience with Milwaukee TW.

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