Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Dec 9, 2015 #6261 of 6277
    ej42137

    ej42137 Well-Known Member

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    Los Angeles
    Cable company CSRs are notorious for being misinformed and/or lying about TiVo issues.

    I don't know what TWC's actual current policy is, but when I returned my Motorola DVR they reduced my bill by about $12, just like they had previously reduced my bill when I got my own cable modem. Lately there have been reports of people being forced to take a DVR at installation but being able to return it later.
     
  2. Dec 9, 2015 #6262 of 6277
    cwoody222

    cwoody222 Well-Known Member

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    Buffalo, NY
    You are correct, they are wrong.
     
  3. Dec 9, 2015 #6263 of 6277
    hoosierdaddy2442

    hoosierdaddy2442 New Member

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    Dec 8, 2015
    Thank you for the feedback. The only concern I could see potentially getting in the way could be a bundle package. I'm assuming many of you are in the same scenario? Thanks again.
     
  4. Dec 9, 2015 #6264 of 6277
    cwoody222

    cwoody222 Well-Known Member

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    Buffalo, NY
    If your bundle includes use of their DVR, yes, you'll pay for it. You probably can't reduce the bundle price. But you can return the hardware and not get charged for that.

    If the bundle says it includes all necessary hardware you should be able to get them to waive the CC fee but that may take some haggling.

    The tuning adapter is always free.
     
  5. Dec 9, 2015 #6265 of 6277
    JimWall

    JimWall Member

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    Oct 19, 2002
    I just used both the new number on twc.com/cablecard and the chat feature.
    Using the phone number I moved an M-card to a new Roamio and an old S-card to where the M-card was on an Old S3. The support was very good but the new number seems to be to a new group in a call center with no cube walls. I could hear two other staff helping others in the background. Very distracting.
    I later used the chat feature for the s-card which was still not authorized 4 hours later. I typed in the CC num and host id and the person solved it very quickly.
    I will use the chat in the future unless it gets too complicated.
    The person on the phone said the staff for both is the same. They rotate between answering phones and chats.
     
  6. chasm43

    chasm43 New Member

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    Dec 27, 2015
    I have an issue with the V53 TiVo error on both my Premier and Roamio boxes. I have TWC standard TV service in Milwaukee, WI. I have installed and activated CableCards on both boxes. I get all my digital channels but am having problems with 5 HD channels. They are always the same channels and whether I scroll through the channels or key them in, it's the same issue. When these channels are selected, I get a black screen for several seconds and then I get either the sound or the picture but never both. Sometimes the screen stays black with no sound and then I get the V63 error. A simple channel up and down with the remote will bring the channels in as normal. I got tuning adapters for both boxes even though the CS rep said they were not needed for the standard level. After hooking them up and activation, the same channels had the same issues. I'm running without the TAs at this point. Any suggestions?
     
  7. cwoody222

    cwoody222 Well-Known Member

    11,614
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    Nov 13, 1999
    Buffalo, NY
    A friend of mine just had a NIGHTMARE TWC install. Seems they're not getting any better.

    He lives in an apt that used to pay for his Internet/Cable but they changed and he was now responsible for his own. TWC's call center was very confused at this since "he" already had service... but it was actually in his building's name. He actually had his own account that only had the CableCard on it, as he had a TiVo Roamio. Previously he had a Premier without CC but the Premier died and the Roamio requires a CC, even for basic cable.

    He eventually talked to FOUR representatives to try to transfer the bulk apartment account to him. They told him he'd need to return all the hardware (modem and CC) and replace it with his own so they scheduled a service call for the next day.

    The installer showed up early. Not a bad thing, usually, but he showed at 7:40am. He set up the modem without problem. Although he set the SSID and password as these super long (12+ characters) random character sets. Not exactly user-friendly. And left no paperwork to write them down on.

    I ended up changing those for my friend by googling how to access that brand of modem... of course they left zero documentation on that.

    Here's where it gets even better...

    The installer had no idea how to install a CC or DSV adapter box and said he'd never seen a TiVo before. And he had none of the hardware with him. He called his supervisor. The sup. had to drive out to him to bring him the hardware. He brought the adapter box but no CC.

    They wouldn't even open the TiVo to see the CC because they "can't touch non-TWC devices". My friend popped the CC out. But since they didn't have another one to replace it, they just put it back in.

    The adapter box confused them to no end. The supervisor said it must be new and "no one in the company has ever installed one of these". They called the CC help desk a few times, at one point they had 3 people on the phone working on the problem.

    No one could get it working. It was left in a state of continual blinks.

    The installer and the supervisor eventually just gave up and left. They had sent an email to support to call my friend back and told my friend he'd be getting a call in "one to three hours". He got a call in 15 minutes.

    That tech could not get the adapter box working either and determined that it was defective and told him to call the supervisor back and ask for a new box.

    I told my friend at that point to do nothing and I'd come over the next day.

    I went over last night and immediately found they had set it up wrong. They installed a splitter between the wall and the adapter, with one end going to the adapter and the other end needlessly going to his TV. I removed all that.

    A few reboots and I couldn't get it to stop blinking. So I called the CC help desk.

    Due to the wait time they said they could call me back in 33-49 minutes. I opted for that. When they called back, I was put on hold LOL

    I finally got connected to a tech who immediately discovered the adapter box had "conflicting MAC addresses". He fixed that, then we rebooted the box and the TiVo and then everything worked.

    My call with the tech was all of 11 minutes long.

    But at one point the previous day, TWC had FIVE people working on the problem... which they ultimately never solved on their own.

    Pitiful.
     
  8. videobruce

    videobruce OTA is still alive

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    Nov 30, 2012
    Buffalo NY
    According to the TWC 'KoolAid' they do.

    In the mean time, try one of these;
    http://www.timewarnercable.com/en/our-company/leadership/overview/rob-d-marcus/contact.html
    http://www.timewarnercable.com/en/our-company/leadership/overview/dinesh-jain/contact.html
    http://www.timewarnercable.com/en/our-company/leadership/overview/john-keib/contact.html

    John Keib seems to be the most logical choice.

    I have had at least six different 'tech' over in the past couple of years due to SDV and now 'on the cliff' problems, none of them had ANY experience with that POS STA1520 'Tuning Adapter', nor did they have any idea exactly what it did.

    BTW, I hope your friend realizes they raised the modem lease rate to $10/month.
     
  9. neurocutie

    neurocutie New Member

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    Mar 13, 2016
    Just in case it helps anyone...

    Bought an S3 HD from ebay with lifetime ($120), because TWC is going full encrypted QAM around here (was perfectly happy with a Magnavox/Funai DVR, sigh...). Ordered a CC kit from TWC. Plugged it all in, called TWC CC support to activate. Nice lady walked me thru it. It all seems to work fine...

    Still have to solve the Slingbox problem, but I'm sure it is doable...

    (still pissed at TWC for dropping analog, as it is all going to cost me an extra $30/mo plus hardware costs (Tivos, etc)...)

    BTW, is there going to be a problem with MPEG4? (is TWC threatening to move to MPEG4 for all? HD? channels?)
     
    Last edited: Mar 14, 2016
  10. HerronScott

    HerronScott Well-Known Member

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    Jan 1, 2002
    Staunton, VA
    Is this the original S3 OLED (clock display on front) or the later HD? If it's the HD model, then you should be fine as they released an update that will let it decode MPEG4 channels (11.0n).

    Scott
     
  11. neurocutie

    neurocutie New Member

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    Mar 13, 2016
    HD I believe, not the length-wise silver front panel, 160GB HDD. I see that this unit is running 11.0m... how to get it to grab 11.0n?
     
  12. HerronScott

    HerronScott Well-Known Member

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    Jan 1, 2002
    Staunton, VA
    Call TiVo support and ask to be put on the update list or if you want to reimage it I can send you a link to an 11.0n image.

    Scott
     
  13. dougdingle

    dougdingle HD Tech

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    Jul 4, 2007
    West Coast
    So are you saying that 11.0n is being rolled out now for everyone, or does it need to be specifically requested from TiVo?

    I appreciate the offer of an image, but I have a lot of recordings I don't wish to lose.
     
  14. HerronScott

    HerronScott Well-Known Member

    7,076
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    Jan 1, 2002
    Staunton, VA
    TiVo apparently rolled 11.0n out to Comcast customers due to Comcast's program to move all non-local HD channels to MPEG4 (we got it even though we don't have any MPEG4 channels yet and no announced date for it). If you are a FIOS customer that's been impacted by channels being moved to MPEG4 you probably need to request it.

    Scott
     
  15. dougdingle

    dougdingle HD Tech

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    Jul 4, 2007
    West Coast
    I see. I'm on Time Warner, and I haven't seen anything about moving to MPEG4. Of course that just means I could have missed it.

    So the oldest units able to be updated are the non-OLED Series 3's?

    Thanks for the info.
     
  16. unitron

    unitron Well-Known Member

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    Apr 28, 2006
    semi-coastal NC
    There's some indication that the original S3 "could" do MPEG4, but they'd need to write new software to make it happen.

    Apparently the reason the HD and HD XL are getting it is because they'd already written the software for the Australian version of the later S3, so they were able to adapt it with less work than having to do it from scratch the way they would for the OLED units.

    So I wouldn't hold my breath waiting for them to do it for the 648s.

    That, on top of the 648s needing 2 cable cards instead of 1, have convinced me that the 648 is a really good OTA TiVo.
     
  17. dougdingle

    dougdingle HD Tech

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    Jul 4, 2007
    West Coast
    I am very happy to have sold both of mine on ebay. I have a Roamio Plus, three Minis, and an old HD unit with 2TB in the guest room with matching Seasons Passes that I use as a backup machine in case the Roamio dies.

    I'd replace it with a Mini, but I do like having the backups for the cost of a monthly cable card rental and some electricity.
     

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