Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Dec 9, 2014 #6181 of 6277
    SASouth

    SASouth Member

    62
    0
    Jun 5, 2004

    Advertisements

    There's a TWC outage in the 45324 - Fairborn/Beavercreek, OH area going on right about now.

    I'm forced to use my cell phone as a hotspot. Anyone else in the area affected?

    Update: Service has been restored for me.
     
  2. Dec 9, 2014 #6182 of 6277
    Teeps

    Teeps Well-Known Member

    2,182
    89
    Aug 16, 2001
    Torrance,Cal...
    time warner tech agents go by the script; if it's not on the script then it's someone else's problem.
    I knew going in what to expect from both TiVo and time warner, I was not disappointed in that respect.

    Anyway, the Copy Protection flag has been removed as of yesterday evening, 8DEC14.
    So as suddenly as it appeared; it has disappeared.

    I'm glad I waited another day before moving my XL4 to the living room, to join the S1 & S3 TiVos.
     
  3. Dec 9, 2014 #6183 of 6277
    unitron

    unitron Well-Known Member

    16,595
    62
    Apr 28, 2006
    semi-coastal NC
    So is the flag retroactively removed? Or are those particular episodes still unmovable?
     
  4. Teeps

    Teeps Well-Known Member

    2,182
    89
    Aug 16, 2001
    Torrance,Cal...
    NO.
    All network programming recorded on Thursday 4DEC14 thru 7DEC14 still have the RED X or the RED Circle wlth / depending on which TiVo I'm reviewing.
     
  5. SCSIRAID

    SCSIRAID Active Member

    2,344
    3
    Feb 2, 2003
    Vero Beach, FL

    Advertisements

    And that isnt going to change since the flag is in the mpeg stream that you have already recorded.
     
  6. ej42137

    ej42137 Well-Known Member

    3,821
    605
    Feb 15, 2014
    Los Angeles
    Before last week I would have said the same thing. Then I saw my episode of "Jeopardy" recorded on KABC on Dec 5th to be copy protected for one day and then copyable the next.
     
  7. JYoung

    JYoung Series 3

    31,699
    1,620
    Jan 16, 2002
    Los Angeles
    The other week, Time Warner finally finished the digital rebuild for my service area.

    What this meant to me is that there are no more Clear QAM channels here anymore.
    (BTW, when I called Time Warner support to confirm this, I had to go through two different techs to find one who even knew what I meant by “Clear QAM”.)

    So I looked at Time Warner’s website and saw that I could order a cablecard for my TiVo HD without issue.
    I could do self installation or pay $75 for the “privilege” of having a tech to come out and install it.

    I placed the order late Friday, opted for the self install, and planned after I saw my order confirmation email come in, to pick up the cablecard and tuning adapter at the local Time Warner “store” the next day.
    (I could have had them ship it to me but since this was the weekend before Christmas, I wanted to get this taken care of before the holiday.)

    Saturday, I went to the Time Warner office and it was packed!
    I saw that they were servicing number 82 at the counter and pulled the next number from the dispenser.
    It was number 37.

    90 minutes later, I finally got to the counter and show the CSR my order printout so he can get the order number.

    And he can’t find it in the system.
    In fact, he tells me that the order number looks wrong and all I can do is point out that it’s what their system emailed me.

    Fortunately, he’s able to pull up my account by my address and phone number and find the other order that way.

    He goes into the back and in a minute or so, returns with a Motorola CableCard, a Motorola Tuning Adapter and two lengths of coax cable in a clear plastic bag.

    There’s nothing else in the kit. No installation card, manuals, or anything.

    Now, I’ve already looked both the TiVo and Time Warner installation instructions in my web browser but you’d think they’d give you something.

    I take the equipment home and install the CableCard into the TiVo HD which promptly see it and saws it’s ok.

    I then call the Time-Warner CableCard support desk (which I had already looked up the number of) because that’s what the instructions say to do and explain where I am to the support tech.
    He tells me me that the first thing I need to do is to connect the Tuning Adapter with the coax so it can start downloading the firmware they had pushed out the previous day.

    I do that so that the TA is passing through the video signal to the TiVo and he says he can see the TA in there system. The amber light is steadily blinking which he says means it’s communicating with their system.
    We then we look at the CableCard Menu on the TiVo.

    I read him the necessary information and he says he’s set up the authorization on it and since my TiVo doesn’t have a correct lineup i can only test one or two channels but they are coming in.

    I start the rerun of Guided Setup and I ask him about the Tuning Adapter.
    He says not to plug it into the USB port until the amber light is solid which should take another 20 minutes or so due to the firmware download.

    Since Guided Setup is going to take another 45 minutes or so, I let him go and he tells me to call back if there are any issues.

    I go do some other stuff and when I came back and hour or so later, Guided Setup is done and the Amber Light on the TA is still blinking continuously but since I have other things to do, I don’t troubleshoot for now.

    The next afternoon (Sunday for those keeping track), the amber light on the TA is still blinking continuously so I go ahead and power cycle it, thinking I’ll restart the download.

    Several hours later, the amber light is STILL blinking continuously so I go ahead and plug in the USB cable to see if the TiVo sees it and it does and says that it’s working but the amber light won’t stop blinking continuously.
    I’m getting maybe two channels coming though and no HD when I try the channel list.

    Google gives me no clue as to what this condition means and I try power cycling and rebooting everything to no avail.
    And the CableCard desk is closed for the night by this time.

    I finally am able to get back to this on Monday evening and call the CableCard desk again.
    When I explain to the rep what’s going on, she has me pull up the Card and TA screens again and resends the authorization to both devices and then finally, the amber led states solid and all my channels start coming through.

    So I’m guessing that the Tuning Adapter was never authorized correctly in the first place.

    But really it shouldn’t be this hard.
     
  8. SASouth

    SASouth Member

    62
    0
    Jun 5, 2004
    Your adventures with Tuning Adapters are just beginning.

    Welcome to TA hell.
     
  9. wtherrell

    wtherrell Active Member

    673
    77
    Dec 23, 2004
    Huntersville...
    Amen, Bro! I have to call the hotline about every 45 days or so to re-provision the TA's. In between, there's the dual power cycling dance on the TiVo and TA. But in the end, I tolerate it. Still better than TWC DVR offerings.
     
  10. JYoung

    JYoung Series 3

    31,699
    1,620
    Jan 16, 2002
    Los Angeles
    I've read that some people do scheduled preventative power cyclings of their TAs to avoid problems.

    Do people generally reboot their TiVo before or after power cycling the TA?
     
  11. SASouth

    SASouth Member

    62
    0
    Jun 5, 2004
    I power cycle only the TA. Typically that's all is needed to get it all back up and working properly.
     
  12. ej42137

    ej42137 Well-Known Member

    3,821
    605
    Feb 15, 2014
    Los Angeles
    But don't go borrowing trouble. Lots of people don't have any problems with tuning adapters once they are set up. Leave it alone unless you are actually having difficulties.
     
  13. JYoung

    JYoung Series 3

    31,699
    1,620
    Jan 16, 2002
    Los Angeles
    That's the plan but I still need to move the power cord to my UPS.

    It did lock up hard once after I got it fully operational but I think that was due to numerous channel changes while still processing channel mappings.
    (I was checking the channel list.)

    A while later, I went through the entire lineup and there was no issue with a couple of hundred channel changes.
     
  14. Teeps

    Teeps Well-Known Member

    2,182
    89
    Aug 16, 2001
    Torrance,Cal...
    I do not reboot TiVo.
    I have a S3 648250 with Dvr_Dude 2TB hard drive upgrade.
    The cisco tuning adapter that's connected to this S3, is denied power daily for 4 hours.

    Failure to take the t/a off line will result first in running out of guide data = "date" message appearing, if left alone the S03 error results.

    The running out of guide data probem is caused because the garbage collection (GC) routine fails to complete in the alloted time.

    The popular thought is that TiVo's processor is too slow with the tuning adapter load.

    Note: My S3 648250 had this problem with the original HDD and 1tb extender (non tivo approved.)
    The problem remained after installation of the 2tb HDD.
     
  15. JYoung

    JYoung Series 3

    31,699
    1,620
    Jan 16, 2002
    Los Angeles
    I installed the CableCard and TA into a TiVo HD 652 which I swapped in a 1 TB drive.

    I've read about the S03 error issue and I'll keep an eye on the garbage collection date.

    But I tend to do a preventative reboot on my TiVos monthly as previous experience shows me that channel changes can get dodgy if I don't.
     
  16. Jan 1, 2015 #6196 of 6277
    JimWall

    JimWall Member

    104
    4
    Oct 19, 2002
    When I got the GC problem; it was only resolved by replacing the hard drive.
    Theory is the drive is slowed down by having to reread marginal sectors thus slowing down the GC dramatically. Disabling the tuning adapter stops the two turners from receiving video which is continuously written to the hard drive. Keeping the last 30 minutes. With no video it reduces the load on the hard drive. A drive without issues should have no problem keeping up.
    I learned about a new utility called Hard drive Sentinal. Next time my Tivo has issues and I pull the drive from my Tivo I will have the utility check the drive on Windows and see what it says. http://www.hdsentinel.com The professional version can be downloaded free for 30 days. It reports lost of great info from the SMART stats on the drive. Like surface defects, relocated sectors, marginal sectors, drive temperature, host disconnects, estimated days of life left ...
    I wish TIVO would partner with them and add the functionality to the TIVO troubleshooting menu.
     
  17. Jan 1, 2015 #6197 of 6277
    Teeps

    Teeps Well-Known Member

    2,182
    89
    Aug 16, 2001
    Torrance,Cal...
    Rebooting TiVo will have no affect on the GC failing to complete problem.
    Only removing the t/a from the TiVo, either by interrupting the USB connection or line power to the t/a for 3 to 4 hours daily; some power down the t/a every few days... what ever works for your TiVo.

    I thought the same, that's why I replaced the original drive with the upgrade drive.
    The new HDD did not fix the problem with my S3.
    Within a few days of installation, the "running out of guide data" message was being displayed.
     
  18. Jan 2, 2015 #6198 of 6277
    JimWall

    JimWall Member

    104
    4
    Oct 19, 2002
    I hope you didn't have the bad luck and the new drive is bad.
    I have drives that (Per HD Sentinal) are perfect and 5 years old but recently returned a 2 TB drive for free replacement under warranty.
     
  19. lsheptx

    lsheptx New Member

    5
    0
    Jan 27, 2015
    Hello. I just purchased a new Roamio and am anxiously awaiting it in the mail. I already have a cable card that I used in an old InfiniTV build I'm hoping to be able to drop in.

    Other than marrying the card with the Tivo and normal setup, does anyone know if I need to do anything else? Thanks for your help.
     
  20. Tivo II Jack

    Tivo II Jack New Member

    442
    0
    Aug 10, 2003
    I don't know for sure but if you are still an InfiniTV subscriber you may be, and if not, most likely not. To save time, why not call your cable TV provider right now and ask them. If your card is good, you can do the pairing upon arrival of the Roamio, and if not, you can go to their facility and exchange the cards or have a new card mailed and return the old one.

    BTW, you will love the Roamio, my Roamio Pro is just under a year old.
     

Share This Page

spam firewall

Advertisements