Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Grimm1

    Grimm1 Member

    Jan 9, 2000
    Stanton, CA


    I'm a TWC customer in OC too and the same thing happened to me today. Tried all the things you mentioned with no success. Weird thing is if I go to some really high number channels like 1502 I get channel 2 and 1505 I get channel 5 but there is no guide data. I just forced a guide data update about a half hour ago and it is taking a long time to process. I'm hoping it's because it is fixing what ever it screwed up during last nights update.
  2. Teeps

    Teeps Well-Known Member

    Aug 16, 2001
    Grimm1, spankdog,
    Call Time Warner and let them know you are having problems.
    If you are seeing a message of channel not available at this time; it's not TiVo.

    An alternative to calling is a chat session.
    I did that the other day and the agent quickly admitted that TW had a problem and they were working on it... end of session.

    Also, insist that Time Warner credit your account for the outage. They will do that if you ask.
  3. kellykhori

    kellykhori New Member

    Jul 26, 2010
    Having trouble this past week with my series3 HD. i've had perfect reception till this recent bout. Now i've got pixelation and screen blanking issues. I'm calling TWC tomorrow. I'm in Holtville/Imperial Valley area, California. Tried antenna attenuators but no luck. :mad:
  4. kenjidm

    kenjidm New Member

    Mar 27, 2006
    teeps. - are u still getting all ur stations? I am also in Torrance and am only getting 402,404,405,407,409,411 and 413... No other stations

    Twc came out friday swapped out my tuner and cable card said it would work within 24 hrs but nothing... Am pissed and they can't come out till Saturday..

    Don't know what's wrong
  5. Teeps

    Teeps Well-Known Member

    Aug 16, 2001


    As of 0740 hrs this morning, yes.
    I don't know why it would require a truck roll.

    Definitely, call or chat Time Warner support TODAY. Describe the problem, request affirmation that "they" understand what you have said.

    Insist that they credit your account for the days you have had no service.
  6. tiv0noob

    tiv0noob New Member

    Aug 28, 2012
    NE Ohio
    Hi, new here, hope this is the right place to ask.

    Longtime TimeWarner customer looking to leave the vintage SA 8300 DVRs behind for Tivo in the near future. Called TWC today to order a cablecard. Consistent with what I see in the recent pages of this thread, I guess I'll need a tuning adapter to access HD channels--all good so far.

    However, two different reps told me there will be an $8/mo charge for the TA, in addition to the cablecard, if I ditch my TWC DVR for Tivo. I was under the impression they couldn't charge cablecard users for any additional converters.

    Can any experienced TWC-Tivo users confirm that there are/are not fees in addition to the Cablecard rental to get the full channel lineup on a Tivo? I've had enough past experience with TWC cust svc to wonder if they were correct.

    Thanks--off to scan more of this thread.
  7. scole250

    scole250 Member

    Nov 8, 2005
    Goldsboro, NC
    I have TWC in Raleigh-Durham, NC . I'm charged $2/month for each cable card with no other charge for tuning adapters.
  8. Teeps

    Teeps Well-Known Member

    Aug 16, 2001
    Time Warner in Torrance,CA does not charge for tuning adapters.

    Please include city and state in your profile.
    It can be a great help with some troubleshooting.
  9. 59er

    59er TiVotee

    Mar 27, 2008
    New York, NY
    TWC NYC user here. I have a cable card for which I pay $2 or so (plus an add'l charge of about $4 for the TiVo being my second box, in addition to a plain HD cable box). No charge for my TA.

    I don't think the extra DTV charge for a second box is fair, but I negotiated a really amazing promo deal to compensate.
  10. tiv0noob

    tiv0noob New Member

    Aug 28, 2012
    NE Ohio
    Thanks for the replies, guys.

    I actually stopped into the local Best Buy while I was out and about to ask the guys about Tivo and local TWC... and was told the $8 monthly fee for the tuning adapter was standard procedure.

    Now I get home, and see you guys are getting the adapters with no additional fees aside from the $2 Cablecard rental.

    Seems odd that it would be a locally-set policy, but I'll ask around a little more. I just want to know exactly what kind of rates I'm looking at before investing hundreds of $ in hardware and lifetime sub fees.

    eta: well, I just found something relevant on the TimeWarner website. Their SDV page says the tuning adapter is free for select devices (which appears to be any device, the list seems to vary across the TWC site), along with a link to order your free TA. I filled out the form, apparently they contact you, but ostensibly there is no charge. Obviously this hasn't been an issue for many of you, but I'm sharing it here in case anyone else is in my situation and being told there is a fee, or maybe already paying a fee (sorry for the modified link, the posting system is restricting me as a noob--just copy/paste)
    I assumed the Best Buy guys knew what they were talking about, given that they also sell Time Warner (and U-Verse, in addition to satellite) installations. I guess TWC must be successfully billing a lot of folks unnecessarily.
  11. whitepelican

    whitepelican Member

    Feb 14, 2005
    That's always a mistake. And I wouldn't assume the first 3 or 4 people you talk to from TWC would know anything either.

    My experience with getting tuning adapters was something like several hours on the phone getting transferred around, then finally getting a hold of the right person to speak to about it. They then took my information and I had to wait about 7-10 days for the tuning adapters to show up in the mail. Which meant that they weren't going to arrive in time for the scheduled installation. Which meant re-scheduling the next available installation time for a couple of weeks later. All told, it probably took about a month. So plan ahead if you're going to do this.
  12. SASouth

    SASouth Member

    Jun 5, 2004
    If you have a local Time Warner store the process is much simpler if you are an existing customer. At least it was for me when I added a new Tivo Elite to my Tivo arsenal.

    I went down to the store and walked up to the counter and asked for a tuning adapter and a multi-stream cable card and was in and out in about 10 minutes. No charge for the tuning adapter and the standard charge for the additional cable card.
  13. Teeps

    Teeps Well-Known Member

    Aug 16, 2001
    Good advice :up:

    My experience obtaining tuning adapter went like this:
    In a letter T/W Torrance announced SDV was coming soon. I think that was June 2010.
    They suggested going to their web site ASAP and filling out a T/A request (which I promptly did.)
    A tuning adapter arrived in the mail in a few months later. I had forgotten all about SDV and the T/A, by the time it arrived.
    The new T/A sat in the box, as SDV did not go on line until the end of June 2011.

    A note of warning:
    If the home run drop from the pole to the house is not freshly installed you might experience problems, immediately after inserting the tuning adapter into your system.
    In my case rodents had chewed the RG6 cable at the pole and diminished the signal strength or allowed noise. What ever the problem was with the signal. The T/A did not like it, and there were problems with stations not available and/or severe pixelization.

    New guys/gals please include city and state in your profile.
  14. tiv0noob

    tiv0noob New Member

    Aug 28, 2012
    NE Ohio
    Heh, I've had enough experience with TWC that I just assume the information is incorrect right off the bat. And I couldn't tell you the last time I'd set foot in a Best Buy, it's been years... I buy electronics online... but the guy said he sets up TWC/Tivo customers all the time. Hopefully it's him being clueless, and not my local TWC charging people for what's supposed to be free/included.

    Appreciate all the feedback, everyone, thanks.
  15. tiv0noob

    tiv0noob New Member

    Aug 28, 2012
    NE Ohio
    Good to know. I've got two drops to the house, installed in 2004 when new/built. Last time a tech was out, the signal was good to the house, but I've got some bad cables *in* the house (bad contractors/builder) that led to some juggling. Every room was wired, 13 runs with 8 currently connected. At some point, I probably need to run new cable (and would like to run ethernet as well), but I'm kind of dreading that project (finished lower level, so no floor access, and ceilings are all tray or vaulted, with blown-in insulation, so attic access doesn't sound like fun either.) I've got a tech coming out next week, I'll be asking some questions and evaluating the situation then.
  16. MeInDallas

    MeInDallas Member

    Jul 31, 2011
    Dallas, Texas
    I'm in Dallas, TX and I have 4 cable cards and tuning adapters. Self install was a breeze with the new cable card hotline 1-866-606-5889. I pay $2 a month for each cable card and it comes with a tuning adapter for each one at no charge. I was able to go to my local office and pick them up.
  17. Teeps

    Teeps Well-Known Member

    Aug 16, 2001
    Have you heard of MoCa net working?
    (side note: TiVo XL4 has built-in MoCa adapter)
    (Disclaimer: I have not used MoCa.)

    It piggy backs on the RG6 cable along with the rest of the cable co data.
    It's supposed to be comparable to eithernet or maybe faster. And no extra wiring!

    Only down side, IMO, is additional wall wart power supplies are needed for each MoCa adapter connection; except TiVo Moca.
  18. wtherrell

    wtherrell Active Member

    Dec 23, 2004
    I use a Moca Adaptor connected to a 5 port Ethernet switch. 2 Tivos, Blue Ray Player (Internet capable) and an Internet capable TV all plugged into the switch. Works great. I have another Tivo I tried to connect to MOCA but a TWC signal amplifier in the line prevents connection in spite of all attempts to bypass the signal around it. But it has enabled me to put off (for now, at least) running ethernet cables around thru walls, etc.
  19. smoberly

    smoberly Member

    Jul 6, 2004
    Plano, TX
    I am in the Dallas area, and have just this past week started experiencing picture stopping and stuttering and pixelization...I started a post on this a bit I just saw this....have you spoken to TWC about your issue....what did they tell you?
  20. Sep 2, 2012 #5640 of 6277

    kevin120 New Member

    Mar 15, 2008
    I am noticing the same issue in Arlington on a Motorola cable box and it seems to be sporadic and only on the HD SDV channels. Might be a compression issue when a HD channel is trying to show fast moving scenes and the statmux on the channel is constant so there is no way for the channel to increase bits so it pixelates.

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