Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. bobrt6676

    bobrt6676 Member

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    Dec 31, 2007
    Huber...

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    Wow, some good news from TWC. I opened my TWC bill to find the cost of my CC's went from 2.50 to 2.00. :) I dropped my TWC DVR(daughter moved out) and HBO/Showtime and cut 30+ off my bill. Now I have 2-THD's and 1-PremiereXL and NO TWC boxes. YEA!:D
     
  2. Joey Bagadonuts

    Joey Bagadonuts New Member

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    Anaheim, CA...
    Update on my FCC complaint. 3 days ago, which is over a month after I filed the complaint, I received written correspondence from the FCC advising me they had received my emailed complaint. Gee, thanks FCC. Our tax dollars at work. :rolleyes:
     
  3. wtherrell

    wtherrell Active Member

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    Dec 23, 2004
    Huntersville...
    Sometime last week TWC Charlotte changed Hallmark Channel from 76 to 23. I have been waiting in vain for the Tivos to receive the message about the the change. So my Hallmark channel SP's record only the message that TWC has posted on 76. I have reported this to Tivo but they say it will take 5 to 7 days to respond.
    Very unusual. I wonder what is going on and whether future channel lineup changes will cause the same problems.
     
  4. Eccles

    Eccles Mostly harmless

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    Dec 27, 2001
    Austin, TX
    Same here in Austin, effective December 1. Of course the cost of the actual cable service went up by five bucks per month, but that $0.50 drop in the CCard fee was a welcome surprise. You have to wonder if it was in response to a mandate from the FCC or other regulatory body - I find it hard to believe that TW would reduce a charge without being forced to.
     
  5. cwoody222

    cwoody222 Well-Known Member

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    Nov 13, 1999
    Buffalo, NY

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    My CARDS here in Buffalo, NY also went from $2.50 to $2.00. Whoopdie do.
     
  6. wweboy

    wweboy New Member

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    Oct 3, 2004
    So I just got digital cable and I've got some promo deal for 40 dollars for 12 months. Well I asked about using my Tivo and I was told that using the tivo is a different pricing structure is this legal or did I just get someone who wanted me to stay with their HDTV converter ( I chose not to use their DVR)

    in TWC Charlotte.

    Thanks.
     
  7. cwoody222

    cwoody222 Well-Known Member

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    Buffalo, NY
    Probably true.

    I was excluded from most bundled deals due to TiVo also.
     
  8. Dec 1, 2011 #5468 of 6277
    ShaneF

    ShaneF New Member

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    Sep 18, 2008
    This reminds me that about a year ago I tried to add a movie tier to my account here near Buffalo NY. It was whatever tier contains IFC. Per an email I got from TWC I coud add the tier for an additional $4.95 per month.

    When I called and explained I had CableCARDs the CSR first had to put me on hold for 10 minutes to talk to a supervisor. When she came back she told me that the pricing I saw in the email didn't apply to CC customers and that it would actually cost me an additional $20 per month or something outrageous.

    As I recall, the explanation had to do with the fact that CC customers didn't truly get their bundled package and thus were subject to a la carte pricing. Of course every bill I've received from them has "Watch and Surf" as the primary line item... I thought that was a bundle. What a crock.

    I should try ordering this additional tier again just to see if things have changed.
     
  9. Dec 1, 2011 #5469 of 6277
    Fofer

    Fofer Bo55man69

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    I have CableCard and have added Choice/Variety/Movie tiers for $4.95 in the past. I have one tier included (required, actually) with my "Surf n View" package; the extras are $4.95/month.

    They usually screw something up when I try to add/remove these tiers... so I don't make too many changes these days.
     
  10. Dec 1, 2011 #5470 of 6277
    cwoody222

    cwoody222 Well-Known Member

    11,965
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    Nov 13, 1999
    Buffalo, NY
    Shane - I'm in Buffalo also.

    While it's true you don't officially qualify for bundles I also looked into adding the tier with IFC last year* and it was no where near $20. I think $7. That's about what I pay for some other tiers too.

    Premium Movie Channels also cost the same as with a bundle or CCards.

    If you really complain, there are things they can do. I complained about not being eligible for a cheaper Internet due to a bundle so instead they gave me Showtime for free (which I was already paying for) which ended up being the net effect of giving me the discounted Internet rate.

    But, at the end of the day, you WILL pay more than bundled folks. It sucks.

    Oh, and I do NOT have "Surf n View". I don't even know what that is.


    * I only wanted IFC for Portlandia and instead I just got it from Amazon On Demand. I plan to do the same for season 2.
     
  11. Dec 1, 2011 #5471 of 6277
    dlfl

    dlfl Cranky old novice

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    Dayton OH
    I'm on a bundle in TWC SW Ohio. My bill says:
    The first year or so of my digital service (starting july 2009) I was not on a bundle and was paying about $20 more than now. I never pushed for a bundle -- they just gave it to me. Go figure!

    On a partially related subject: Has anyone received a BYOB discount from TWC? I've yet to hear of this happening. My application was refused because my bundle doesn't include a STB or DVR.
     
  12. Dec 1, 2011 #5472 of 6277
    ShaneF

    ShaneF New Member

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    Sep 18, 2008
    It's coming back to me now. I think the issue was that I have the Watch and Surf bundle (I think this is what it's called... it's digital cable with high speed internet, no phone service). The CSR said I really SHOULDN'T be getting the bundle price, and if she added the tier with IFC she'd have to totally re-do my account, putting everything at a la carte pricing, thus losing the bundle and upping my monthly bill by approx $20.

    Sometimes I really wonder if the rules are just at the whim of the CSR you talk to, or more precisely, the CSR's interpretation of the rules. I mean, when I originally signed up for TWC the CSR was able to give me a bundle AND CableCARDs.. so it's not like their system prevents it. I should really call and try to do it again.
     
  13. Dec 1, 2011 #5473 of 6277
    Fofer

    Fofer Bo55man69

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    Yeah, as I said above, my bundle is called "Surf and View" and I have cable internet and TV only. I get one digital tier included, any additionals I add above that are $4.95. This is with one M Card in a TiVo Premiere.
     
  14. Dec 4, 2011 #5474 of 6277
    jmelan

    jmelan New Member

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    Dec 3, 2011
    Right now, it is cheaper with Time Warner to get a DVR package and stick it in the closet - not offering bundles to cablecard customers is discriminatory and is a clear FCC violation. I really wish everyone would file an FCC complaint. That is probably the only way to get them to follow the rules.

    google: FCC cablecard, know your rights

    "Your operator must give you a discount on any packages that include the price of a set-top box if you choose to use your own CableCARD-enabled device. "

    Note it does not say anywhere that operators can exclude you from all package pricing if you do not use their DVR
     
  15. Dec 5, 2011 #5475 of 6277
    dlfl

    dlfl Cranky old novice

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    Dayton OH
    Good luck with that. The thought occurs to me that TWC may have some clever lawyers who have analyzed the FCC rulings. :rolleyes:
     
  16. Dec 5, 2011 #5476 of 6277
    frankincensed

    frankincensed New Member

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    May 3, 2009
    Am thinking of going the Tivo route and dumping my TWC box. What have others experienced with installing the cable card and tuning adapter via TWC? I was told dropping their box for Tivo, would not effect my bundle price, other than not having to pay for thier DVR anymore, is that true with others experiences?
     
  17. Dec 5, 2011 #5477 of 6277
    CaptDS9E

    CaptDS9E New Member

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    Dec 3, 2002
    Quick question, as I haven't been following a long for a while. Does Time Warner in NYC still have to send someone out to install a card or can you pick one up and do it your self?
     
  18. Dec 5, 2011 #5478 of 6277
    frankincensed

    frankincensed New Member

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    May 3, 2009
    in Canton Oh. they sent the cable card along with the tuning adapter
     
  19. Dec 5, 2011 #5479 of 6277
    cwoody222

    cwoody222 Well-Known Member

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    Nov 13, 1999
    Buffalo, NY
    This is my understanding, which could be wrong.

    If you want a bundle that requires the rental of a STB but you don't want the STB, they can deny you the bundle since the conditions of the bundle require something you won't agree to.

    (it's also sometimes limited by your local area and the ability of whichever CSR you get and their ability to enter custom orders... yes, some CSRs are dumber than others)

    If you have a bundle that *includes* the cost of a STB that you are not using, as of this past August, they are required to refund you the cost of that box if you are using TiVo.

    If you currently have a bundle - with a promotional time-period, and want to change any part of that agreement - such as dropping a DVR for a TiVo, they could block you since you agreed to a particular plan for a set amount of time.

    Also, as of August, they are required to offer self-installs of CableCARDs.
     
  20. Dec 5, 2011 #5480 of 6277
    CaptDS9E

    CaptDS9E New Member

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    Dec 3, 2002
    Thanks. Gonna have to take a ride to the nearest office.
     

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