Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Fofer

    Fofer Bo55man69

    93,199
    4,583
    Oct 29, 2000

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    Same area here, so let me repost my recent experience:
    Thankfully, I have not had to deal with the Tuning Adapter, at least not yet. At some point in my saga, some of the clueless employees suggested that maybe I needed one and that was the problem. (Really, nobody had any clue.) In the end, it's working now, so clearly the lack of the TA wasn't the issue, either.

    I have since dropped the Choice and Movie tiers and considering dropping more. The less I have to deal with TWC the happier I am. The fact of the matter is, I am watching my AppleTVs, Roku, Vudu and iPad more than any recorded television these days.

    I think if a Tuning Adapter became a necessity here, that would be my final straw; I'll just cancel my cable TV subscription and start using OTA instead. Or maybe just go down to basic cable...
     
  2. tlwizard

    tlwizard New Member

    47
    0
    Jan 11, 2004
    Thanks Fofer and Bagadonuts. So you guys are both in the LA area, but Bagadonuts uses the Tuning adapter and then Fofer you don't?

    They're offering the Variety package with the bundle. They're also offering 3 free months of HBO. But will canceling HBO at the end of 3 months be a huge hassle (and make the three free months not worth it?)

    I am happy that there's no annual contract. FiOS said they're actively working on getting FiOS to my building. It goes to every building around mine, they just never ran the fiber cables from the pole to our building. But they have no ETA as to when that will be done.
     
  3. Fofer

    Fofer Bo55man69

    93,199
    4,583
    Oct 29, 2000
    No TA here (yet.) I hope it never comes but I know that's unrealistic. I hope that if/when it does come, it's for crappy channels I don't care about so I can just not install it. If I have to install it for the few channels I actually do watch, I hope it just works and doesn't cause me a headache. Any more TWC headaches and I may just cancel the TV subscription entirely. Go down to basic cable only… or maybe just OTA. HD reception via rabbit ears to my TiVo Premiere was pretty good, last I checked.
     
  4. tlwizard

    tlwizard New Member

    47
    0
    Jan 11, 2004
    Gotcha. What part of town are you in?

    And I didn't realize the TA was just for some channels. Thought it might be for all. Bagadonuts, what channels are your TA used for?
     
  5. cwoody222

    cwoody222 Well-Known Member

    11,943
    445
    Nov 13, 1999
    Buffalo, NY

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    A friend's friend recently wanted to upgrade her whole home entertainment system. So Monday she purchased a Premiere, iPad and Airport Extreme. On Tuesday she hooked it all up - Time Warner was scheduled to come Wednesday. They did.

    It's Thursday. She still doesn't have all her channels. The Time Warner tech botched the install.

    TiVo hookup was fine, Internet was fine, Airport Extreme and iPad... all fine.

    But when it comes to the CableCARD & TiVo YET AGAIN they show their complete ignorance and stupidity.

    Good job, TW.

    It took me 3 visits to get mine working over a year ago. Bets on how long it'll take my friend's friend?
     
  6. MC Hammer

    MC Hammer New Member

    177
    1
    Jul 28, 2011

    If she calls 1-866-532-2598, 30 minutes tops.
     
  7. SASouth

    SASouth Member

    62
    0
    Jun 5, 2004
    Yep, the knowledge about how to set up cable cards definitely is at that number, but keep in mind that she'll probably get a lecture from the support rep on the phone telling her that the number she called is for field techs to call NOT customers. Then they'll probably go ahead and set it up.

    (I know this cause I just got my lecture today! The funny thing is that the TWC guy that handed me the cable card at the TWC store gave me the number and told me to call it. The cable card support guy was a bit of a jerk. Though he did know what he was doing. My call lasted about 5 minutes. Everything including premiums is working fine on my new Elite.)
     
  8. cwoody222

    cwoody222 Well-Known Member

    11,943
    445
    Nov 13, 1999
    Buffalo, NY
    Nope.

    Turns out the moron installer told her she didn't need an SDV TA box (she does). I had told her to DEMAND one but she backed down.

    So now she has to wait while they mail her own. I told her to DEMAND one NOW but she wouldn't.

    I also told her to ask for a refund for the install and any missed service.

    Seriously - how hard is this? EVERY SINGLE TIVO INSTALL WITH DIGITAL CABLE *NEEDS* AN SDV TA BOX IN THIS AREA. EVERY ONE. How hard is that to remember?
     
  9. Joey Bagadonuts

    Joey Bagadonuts New Member

    375
    0
    Mar 13, 2006
    Anaheim, CA...
    Remember, I'm in Anahem which is Orange County so that's probably why I need a TA and Fofer, who I believe is in LA County doesn't (yet). As to which channels the TA affects: I haven't been able to quite figure that out. For example, when my TA went out a few weeks ago (it just needed a simple reboot), all but 2 of my HBO channels went out as well. Why I was able to still get a couple of HBO channels, I don't know. All of my Encore channels went out as did all of my Center Ice channels. But I was still able to get a majority of HD channels with the TA working.
     
  10. Joey Bagadonuts

    Joey Bagadonuts New Member

    375
    0
    Mar 13, 2006
    Anaheim, CA...
    I received the same lecture when I called. Thing is, I was transferred to him by TWC TS. Also, after giving him some background on my TiVo history, the tech I spoke with (name escapes me now) said he had read some of my posts on this forum so, keep that in mind. He didn't take care of my issue personally but, before transferring me back to TWC, he instructed that tech on what steps to take to correct my issue. So, he did address my problem, just not personally. He wasn't at all rude with me but he was adamant that the number he was at shouldn't have been posted and was supposed to be used for field techs only. As some other posters here have said, if TWC CS/TS had their act together, we wouldn't have to use back door numbers that aren't typically for public use.
     
  11. Joey Bagadonuts

    Joey Bagadonuts New Member

    375
    0
    Mar 13, 2006
    Anaheim, CA...
    Over the past couple of weeks, I have encountered an issue with 2 of the 3 premiers I have recently purchased. When I fire up the TV, I see a black screen and a message that says something like the channel I am trying to receive isn't authorized. Arrrrrrrrrrrrrgh! :mad: I have to reboot the TA and the DVR in order to get things back to normal. Anyone have thoughts on what's causing that?
     
  12. dlfl

    dlfl Cranky old novice

    9,062
    805
    Jul 6, 2006
    Dayton OH
    Be nice to know the exact message you get. I don't remember ever seeing one with "authorized" in it. The fact it only occurs on 2 of 3 (identical ?) units must mean something, such as signal quality differences due to cabling and splitters.
     
  13. JJK1954

    JJK1954 Beatle Freak!

    19
    0
    Sep 6, 2011
    Bayside, NY
    It happens to me now and then. Try pressing the "Zoom" button of the Tivo remote. It should reset it.
     
  14. tlwizard

    tlwizard New Member

    47
    0
    Jan 11, 2004
    Ah, ok. Thanks. My install is on Tuesday, so hopefully there's no TA and no troubles. Thanks again.
     
  15. Joey Bagadonuts

    Joey Bagadonuts New Member

    375
    0
    Mar 13, 2006
    Anaheim, CA...
    Sorry about the lack of info. I was going on memory. When the problem reoccurs, I'll type back and share the message being displayed.
     
  16. Joey Bagadonuts

    Joey Bagadonuts New Member

    375
    0
    Mar 13, 2006
    Anaheim, CA...
    Thanks for the info! I'll give that a try.
     
  17. MeInDallas

    MeInDallas Member

    924
    4
    Jul 31, 2011
    Dallas, Texas
    I get that same thing with TWC DVR's too. Usually I just change the channels around and then it works again.
     
  18. SASouth

    SASouth Member

    62
    0
    Jun 5, 2004
    Two things: I was given the phone number by a CS rep at the TWC store when I picked up the cable card. I didn't pull it off of any web site. I didn't know that customers were not supposed to call that number. I simply called the number I was given to activate the card.

    Second, the person I spoke to was short with me and acted like I was just a nuisance even though he did go ahead and helped me. I applaud his knowledge and his ability to set up the cable card in the minimum amount of time. I just think he needs to work on his people skills.
     
  19. SASouth

    SASouth Member

    62
    0
    Jun 5, 2004
    Two things: I was given the phone number by a CS rep at the TWC store when I picked up the cable card. I didn't pull it off of any web site. I didn't know that customers were not supposed to call that number. I simply called the number I was given to activate the card.

    Second, the person I spoke to, even though he went ahead and helped me, was short with me and acted like I was just a nuisance. I applaud his knowledge and his ability to set up the cable card in the minimum amount of time. I just think he needs to work on his people skills.
     
  20. Cspot

    Cspot Member

    101
    0
    May 25, 2001
    SW Ohio...
    I used the 5889 number this morning, on hold for 30 minutes, decided to leave a voice-mail to see if that process works. I also included the CableCard ID/Host ID information along with my other contact info in hopes they would make it happen.

    5 hrs and counting....
     

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