Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Feb 9, 2011 #5141 of 6277
    WPe

    WPe New Member

    18
    1
    May 5, 2007

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    Look on your local TW channel listing. TW marks (2-78) digital channels with an asterisk that cannot be received without a box or cablecard. That would be 8 in my area. Also, see what the price difference between analog vs. digital + cablecard. You might find the difference minimal.
     
  2. Feb 9, 2011 #5142 of 6277
    dbelardocorrea

    dbelardocorrea New Member

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    Feb 9, 2011
    My experience with TIVO premier and TW - in North Dallas.
    I was so excited getting my new tivo! at last MORE MORE MORE. I poped out the cable card plugged it in and OF COURSE had to call TW. It was a saturday night (I am partnered so yeah I was sitting around saturday night teching out). I was told i SHOULD NOT EVER touch the cable cards. DUH like it is so hard to put a card in a slot. I was told a tech HAD TO COME TO THE HOUSE. I asked the lady to send a signal and fire up my card. She said she could not, so I requested an escalation. Again I was told they could not do it. Good thing I am a super tech because I told him that HE COULD. All the tech does when he comes out is pick up the phone, speak to the appropriate person and they send a signal. I had to raise my voice and shoot off an email to the president of TW Dallas to emphasize the point that the escalation guy COULD do it. Guess what? He learned something new that night. He had more power than he thought. I got my channels - even the HD's (via the sd box) and all is well. But really folks almost 2 hours to convince someone they CAN send a signal? And to tell me I am not intelligent enough to take out a cable card and plug it in? and provide the correct numbers from the card to the TW tech? WOW.
     
  3. Feb 9, 2011 #5143 of 6277
    cwoody222

    cwoody222 Well-Known Member

    12,016
    484
    Nov 13, 1999
    Buffalo, NY
    I would have asked for a free premium channel for my hassle.

    God, will they EVER learn?
     
  4. Feb 9, 2011 #5144 of 6277
    dlfl

    dlfl Cranky old novice

    9,152
    834
    Jul 6, 2006
    Dayton OH
    Not sure what if means to be "partnered" or a "super tech" but it's been standard TWC policy to require a truck roll to install CableCARD's and to charge for it too. You got off easy compared to the rest of us!
     
  5. Lorcane

    Lorcane New Member

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    Feb 11, 2008
    South Texas

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    I called up TWC 5 days ago about switching CC from one TiVo to another one. The guy on the line said, piece of cake. just call back when the new TiVo arrives and we can do it right over the phone. So my new TiVo arrives, I get is all setup with TiVo. I call TWC and they say they need a truck rollout so the Tech can sprinkle magic fairy dust over the CC so it will pair. TWC employes don't even know what they are doing, or the ppl that answer the phone after 5, rode the short bus while in school.
     
  6. m_jonis

    m_jonis Member

    677
    7
    Jan 3, 2002
    Albany, NY
    All I had to do was call up and say my old one "died". The first tech was an idiot and couldn't get it working so scheduled a truck roll.

    I called back the next day and got someone who knew EXACTLY what they were doing and in a few minutes voila!
     
  7. craigf

    craigf New Member

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    Oct 30, 2002
    I had the same issue tonight. I spoke to 2 levels of supervisors. The most senior one said no more activations/pairing over the phone. The used to do it as a courtesy, but no more. They had a software change and no longer have access to screens. A truck roll is required. Very silly considering that the technician will just call the numbers in anyway. I hate Time Warner logic!
     
  8. craigf

    craigf New Member

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    Oct 30, 2002
    I called in one more time to see if I got a different answer. I did not. According to the agent that I spoke to, their software changed about 2 weeks ago and they no longer have access to enter the information required for activation or pairing. They can only re-hit the cards.
     
  9. philbo

    philbo New Member

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    Feb 21, 2011
    For long time TimeWarner Tivo users in SoCal who need a tunning adapter, order here: timewarnercable.com/SoCal/learn/cable/sdv/ordersdv.html
    Cheers,
    -phil
     
  10. philbo

    philbo New Member

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    Feb 21, 2011
    I am wondering how long it takes for TWC to ship TAs from time of order and also if tuning adapters work with M-cards (i.e., support recording multiple streams, they use Cisco hardware?). I have Tivo XL HDs and Tivo HD (last generation not latest gen)
    -phil
     
  11. Mar 1, 2011 #5151 of 6277
    Grumock

    Grumock New Member

    412
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    Dec 16, 2008
    Nowhere...
    Do you know if you have a motorola card in your TIVO? If you do then you will get an Motorola MTR700 tuning adapter. Yes they work with M cards, & no idea on shipping. Did you already check locally if you can pick it up at the local office?
     
  12. bananaman

    bananaman Member

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    Jul 18, 2005
    Time Warner Cable NYC just added a new fee for CableCard users. It's been done in a rather arbitrary way. They've invented out of the sky a new $4.00 charge called the "Digital Programming Duplication" fee. It's applied to all but your first CableCard.

    This means that you must pay Time Warner $2.50 for your first CableCard, and $6.50 for each CableCard after that.

    For a Series 3, which requires two, that's $9 a month for CableCards :-(. And on top of that those terminal adapters just sit there doing nothing but burning electricity.

    For our household, this is the straw that broke the camel's back. I just reduced our Time Warner Cable bill by more than $1,200 a year by cancelling cable TV.

    We get good TV antenna reception so there's plenty OTA content to record. A Netflix subscription is just $8 a month. There's Amazon. Hulu Plus is coming. We have VUDU. New alternatives to cable TV are appearing every week.

    My wife thinks that's $1,200 saved every year. Me, I think I have a bigger gadget budget!
     
  13. cwoody222

    cwoody222 Well-Known Member

    12,016
    484
    Nov 13, 1999
    Buffalo, NY
    I believe here in Buffalo I pay $2.50 per card and then another $1 for the 2nd card for an "additional outlet" fee. So I pay $6 for my Series3.
     
  14. dlfl

    dlfl Cranky old novice

    9,152
    834
    Jul 6, 2006
    Dayton OH
    :up::up::up: Bravo! That's the positive way to deal with problems, rather than whining about them on a forum! I still have cable but I maintain myself in a continual state of readiness to "cut the cord" just like you did. I hope my TWC doesn't do this extra cable card charge. I have 2 CC's in my TiVo HD (which only needs one m-card but they told me they only had s-cards). If they add that charge I will insist they either remove it or provide me with an m-card -- and if they refuse I will be joining you!
     
  15. Joey Bagadonuts

    Joey Bagadonuts New Member

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    Mar 13, 2006
    Anaheim, CA...
    In Anaheim CA, TWC is charging $7 for the second cable card. That's a small price to pay in my mind when you figure what the competition is here. U-Verse which I had a bad experience with BEFORE I even officially signed up for the service. And the Dish networks which I tried prior to TWC and had nothing but problems. I'll have one less glass of wine when I go out to dinner once a month to cover the extra 7 bucks TWC wants.
     
  16. Fofer

    Fofer Bo55man69

    93,455
    4,713
    Oct 29, 2000
    Wow, I am astounded by how LAME LAME LAME this is. Seriously, Time Warner couldn't have done their homework and gotten whatever clearances/allowances they needed FIRST? How stupid.

    [​IMG]
     
  17. Apr 1, 2011 #5157 of 6277
    cwoody222

    cwoody222 Well-Known Member

    12,016
    484
    Nov 13, 1999
    Buffalo, NY
    Agreed... it astounds me how they thought "hey, let's just do this, legal says it's OK".

    Surely at LEAST they realized this is a grey area at best?!

    The registered that domain name on 3/21... 6 days after launch. Guess they really didn't think it'd be an issue?!
     
  18. Apr 5, 2011 #5158 of 6277
    mlprice

    mlprice New Member

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    Apr 5, 2011
    You wouldn't remember any of the names of people that dealt with your problem would you? I have EXACTLY the same problem in Downtown LA. Too many truck rolls to count since December of 2010. Too many excuses. Any additional info would be greatly appreciated.
     
  19. jwagner010

    jwagner010 Member

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    6
    Dec 8, 2007
    I am a TWC New York City Customer. Any idea when TWC will offer CableCard self installs in New York City? I want to upgrade my series 3 to a Premier but do not want to deal with a truck roll and taking a day off work (my building doesnt allow workers to enter the building on a weekend) to get the CableCard installed.
     
  20. pszypko

    pszypko New Member

    5
    0
    May 10, 2011
    Greater...
    Just Purchased a Premier XL. Have TWC Binghanmton, NY and will try to do a self install of the CC. Does anyone know if a TA is also required for the standard package (no Premium channels)?
     

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