Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Oct 6, 2010 #4961 of 6277
    dlfl

    dlfl Cranky old novice

    9,146
    828
    Jul 6, 2006
    Dayton OH

    Advertisements

    If you're talking about the lineup web page for TWC SW Ohio, I have to repectfully disagree. There are so many colors it's hard to even distinguish them. I've been on the phone with TWC reps, both of us looking at this page, and the rep couldn't even explain how to use it.

    For example, my TWC bill says I get the Basic Service, Standard Service and Digital Variety Package. If I go to the lineup page and check the "package filters" for those three items, the resuling channel list is clearly missing a huge number of channels that I do get, in particular NONE of the HD channels are listed. There are about 20 package filter checkboxes and they are all checked when the page first loads. Just unchecking about 17 of them is a tedious process as the page has to reload and then you have to rescroll after each one is unchecked. EDIT: Just discovered the faint little checkbox named "all" at the bottom of the page, which is checked upon page load. If you uncheck "all", it unchecks all the package filters. Not exactly obvious, I would say.

    Based on the channels I actually receive I can infer I also get the HD Standard and HD Variety packages -- but there is no way to tell that from my invoice or the lineup web page.

    The printed brochure they will mail to me (on request) is much clearer, although, as noted, usually out of date by the time I get it.
     
  2. zydecogirl

    zydecogirl New Member

    11
    0
    Sep 11, 2010
    Brooklyn, NY
    I have an authorized cable card in my S3 XL and want to put it in the new Premier. Any reason why I can't just swap it into the new unit? How to do it?
     
  3. BruceShultes

    BruceShultes Member

    406
    0
    Oct 2, 2006
    Albany, NY
    I believe the cablecards are paired with the specific id of the box during installation, so you couldn't do it without calling your cable company and having it paired with the Premier's id.

    Also, most cable companies will not let you do this yourself anyway.
     
  4. JimWall

    JimWall Member

    104
    4
    Oct 19, 2002
    I understand then when a cable card is inserted into a Tivo is generates a unique Host ID which is what is authorized.
    I also understand if you pull one out and reinsert it into the SAME Tivo you may get a new Host ID also.
    So moving it to a new TIVO will result in a new Host ID and require call TWC to get it authorized.
     
  5. BruceShultes

    BruceShultes Member

    406
    0
    Oct 2, 2006
    Albany, NY

    Advertisements

    With the S3, the Host ID's were slot specific. In other words, you could remove a cablecard from one of the slots and as long as you put it back in the same slot everything still seemed to work.

    At least this is the way it seemed to work with TW in my area (Albany, NY). Either the Host ID didn't change or TW was able to read what it was changed to and re-pair the card on their end. I know that everyone I called in with a problem, they told me to remove the cards and put them back in the same slots.

    However, putting the card in a different Tivo will change the Host ID.
     
  6. BruceShultes

    BruceShultes Member

    406
    0
    Oct 2, 2006
    Albany, NY
    With the S3, the Host ID's were slot specific. In other words, you could remove a cablecard from one of the slots and as long as you put it back in the same slot everything still seemed to work.

    At least this is the way it seemed to work with TW in my area (Albany, NY). Either the Host ID didn't change or TW was able to read what it was changed to and re-pair the card on their end. I know that everytime I called in with a problem, they told me to remove the cards and put them back in the same slots.

    However, putting the card in a different Tivo will change the Host ID.
     
  7. Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    The host ID will not change by pulling the card & putting it back into the same slot.
     
  8. raldin

    raldin New Member

    7
    0
    Oct 23, 2010
    How much is everyone paying for their TWC Cable Cards? I am about to hook up a Tivo in Mid-Ohio and was just told a cable card is $4.95!? Seems rediculous compared to what have I have seen that others have posted on the web and compared to what I would pay for one of their boxes (Only a few bucks more).
     
  9. cwoody222

    cwoody222 Well-Known Member

    12,010
    482
    Nov 13, 1999
    Buffalo, NY
    I pay $7 total for 2 cards. It's listed on my bill as $5 for ($2.50 each) and then a separate $2 charge for the 2nd card.
     
  10. SCSIRAID

    SCSIRAID Active Member

    2,342
    3
    Feb 2, 2003
    Vero Beach, FL
    $4.14 per card. That is based on $2.50 for each card plus $1.64 fee for the digital tier.
     
  11. Nov 3, 2010 #4971 of 6277
    arilev

    arilev New Member

    3
    0
    Nov 3, 2010
    Hi Everyone,

    I'm in Brooklyn, NY 11211. I've got a Tivo Premier and I signed up for the Premier package with TWC.

    Tech was out yesterday to install a cable card but no tuning adapter. Everything seemed to go smoothly but last night I noticed that I was missing a handful of HD channels like Biography (763), G4 (692), DIY (688), BBCA (685), VH1 (719) just to name a few. Plenty of others MTV (720), E! (724), ESPN (728), etc work just fine.

    After poking around the internet I'm fairly certain that the non functioning channels have recently gone SDV but I can't find a definitive answer.

    I've spoken to Time Warner a couple of times and I've repeatedly been told that everything looks good but:
    1. They'll resend the signal just in case (nice try but no cigar)
    2. It takes up to 48 hours "for all the channels to fill in" (no it doesn't)
    3. They'll restart the box from their end (which they apparently don't know that they can't do with a Tivo)
    4. I should see On Demand content on channel 1008 (naturally I can't, but even if On Demand was available on Tivo this has exactly what to do with issue I'm calling about?)
    5. Cable Cards "can be slow" (a clever variation of the 48 hour line)
    6. HD only works with our cable box (my personal favorite, especially as I had just finished explaining that I receive the majority of HD just fine).

    So, I've heard a lot of nonsense but what I haven't heard is a straight answer to a very straightforward question that I keep asking; do these channels require a tuning adapter?

    I'm asking here because if my thoughts are correct then this should be as simple as swinging by the TWC store and picking up a tuning adapter but I don't want to waste my time doing that if I'm chasing the wrong elephant. Support wants to send a tech out but I don't want to waste my time waiting for one to show if it is a tuning adapter issue and I can pick one up and install it myself in a few minutes.

    What do you guys think, is it a quick trip to the TWC store to pick up an adapter or am I supposed to be receiving these channels just fine without an adapter in which case it's time to schedule a visit from a tech?
     
  12. Nov 4, 2010 #4972 of 6277
    bananaman

    bananaman Member

    116
    0
    Jul 18, 2005
  13. Nov 4, 2010 #4973 of 6277
    EmmettC

    EmmettC New Member

    9
    0
    Oct 31, 2006
    I would just get the tuning adapter anyway. As far as I know, and from what I can see on my Tivo, most of the HD channels are now on switched digital. The installer should have known that you would need a TA anyway.
     
  14. Nov 4, 2010 #4974 of 6277
    pL86

    pL86 Member

    126
    17
    Oct 11, 2009
    New York City
    That link is to a page that was created by TWC NYC back in May to announce the launch of SDV. Since then, there have been many additions to the SDV lineup so I would not go by the page except as a baseline; channels that were SDV are still SDV but there have been quite a number of additions since (and delays; Sundance HD was announced as an SDV channel but its launch has since been pulled).

    As for the poster's channel queries, off the top of my head, VH1 HD (719) launched as an SDV channel so it has never been viewable without a tuning adapter. The others were linear channels before SDV and I don't believe TWC has changed any linear channels to SDV yet (that would be a change of service they would have to publicly announce since Cablecard users without adapters would lose those channels and TWC has never made such an announcement). SDV has been used so far to add channels.

    Clarification: TWC's initial SDV launch announcement included a lot of linear-to-SDV channel conversions. However, they issued a revised launch lineup that was mostly new SDV channels and made no mention of the standard tier channel conversions. I think the only conversions were a couple premium channels like Showtime Beyond. Since then, they've made no public announcements that any of the standard tier channels have been converted to SDV. I believe TWC would have to issue a new public notice when that happens because the initial one is null and void. But perhaps TWC thinks the initial announcement satisfied the notice requirement and it can convert linear channels to SDV at will.
     
  15. Nov 4, 2010 #4975 of 6277
    jeremyz

    jeremyz BillingInfoReceived

    54
    1
    Apr 11, 2006
    I may have a related problem. Last night (and continuing today), I lost a bunch of networks including Comedy HD and MTV HD. I have an adapter. This is the first time anything like this has happened since getting the TA, so I'm going to wait a few days and see whether it resolves itself.


    Update: Nevermind - all better. It eventually fixed itself after a reboot.
     
  16. Nov 4, 2010 #4976 of 6277
    pL86

    pL86 Member

    126
    17
    Oct 11, 2009
    New York City
    I just tried to tune to the channels above the tuning adapter disconnected and it looks like you're right and I'm wrong: all the channels you asked about are SDV now. You need an adapter to tune to Biography, G4, DIY, BBC America and VH1. I hadn't realized TWC had shifted these previously linear channels to SDV.
     
  17. Nov 5, 2010 #4977 of 6277
    bananaman

    bananaman Member

    116
    0
    Jul 18, 2005
    So Time Warner is not bothering to keep the tuning adapter/SDV information page up to date. Nice.
     
  18. Nov 5, 2010 #4978 of 6277
    bananaman

    bananaman Member

    116
    0
    Jul 18, 2005
    Thanks pL86. So Time Warner is not bothering to keep the tuning adapter/SDV information page up to date. Nice.
     
  19. Nov 5, 2010 #4979 of 6277
    dlfl

    dlfl Cranky old novice

    9,146
    828
    Jul 6, 2006
    Dayton OH
    LOL. I'm shocked! Remember Reagan's famous "trust but verify" phrase regarding the Soviets? There is an adaptation of this that should be applied when dealing with TWC on TiVo-related topics:

    Don't trust and always verify. ;)
     
  20. Nov 5, 2010 #4980 of 6277
    BruceShultes

    BruceShultes Member

    406
    0
    Oct 2, 2006
    Albany, NY
    How about "Never trust" when referring to TWC.

    They made me so mad that I dropped them and switched to DirecTV. Sadly the only channels my 3 tivos can record now is OTA.
     

Share This Page

spam firewall

Advertisements