Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...

    Advertisements

    I agree 100% with you & I'm not sure that a cable provider such as TWC can do that legally. I believe only the small fish companies have that option available.
     
  2. ShaneF

    ShaneF New Member

    21
    0
    Sep 18, 2008
    The tech showed up yesterday afternoon. I tuned to one of the missing channels. He started to undo the coax connection to the tuning adapter and the channel came in. I was red with shame. Turned out to just be poorly crimped coax (both) ends on the short cable going from my surge protector into the tuning adapter. Weird that it worked for close to two years and all of a sudden had an issue.
     
  3. Oct 1, 2010 #4943 of 6277
    pdm

    pdm New Member

    41
    0
    Oct 6, 2003
    Austin, TX
    So, 2 techs came out today, checked my levels, everything was ok, they did the apparently obligatory put new ends on cables. But levels again levels were ok.

    As a reminder, I had the 8 blinks and pause issue (once I got a new tuning adapter anyway).

    Here is how they fixed it:

    Tech dialed phone. "This is tech #### with tech #### we are on blah blah ave.." "I need you to send some EMMs to the tuning adapter.." "ok thanks"

    and that fixed it. About 2-3 minutes on the phone for him.

    Why was I not able to get this done with several hours on the phone with time warner, including over an hour on the phone with the national cable card number? I talked to about 8 different people at time warner, some here in Austin, and 2 at the national cable card support line, in a week's time. I even swapped out my tuning adapter.

    Can someone tell me the magic words to explain to the techs on the phone what signals to send? It seems that periodically they just have to do it again. I'd like to not be without SDV channels for 3 weeks again next time.

    I got one tech who seemed t be following a script, he found a support document tha tdescribed the 8 blinks and pause problem. Either that document didn't tell him how to fix it. Even I told him to send EMMs/hits and he claimed to have done it.

    One thing to note, when they sent the hits/EMMs the counter only went to like 8 or 12, when the tech had them do it it was up to 140+. I don't know what an EMM is exactly or how this even makes sense. If someone could explain it I would love to understand.
     
  4. Oct 1, 2010 #4944 of 6277
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    Well the thing you should look for is on the "Power Key Information" page in your TA. ON Page 3 in there, there is a section that says "Sub Expires" normally it should have numbers there & the 1st four are a date. If it says "Expired" then a stage hit is needed from the DNCS. Now if the DNCS opperator tells someone that they have sent it there is really no way to tell if they did, unless that "Expired" changes to numbers.
     
  5. Oct 4, 2010 #4945 of 6277
    JaredCMH

    JaredCMH New Member

    1
    0
    Jan 2, 2010

    Advertisements

    Hi,

    I live in Springfield, OH (45503) and have 2 Tivo Units, a Premier, and a Series 3 HD, both have multi-stream cards, with tuning adapters.

    What the heck is the channel line up for this thing?

    I subscribe to the Basic Tier, and Digital Tier, with Showtime & Starz.

    I don't subscribe to the Standard Tier.. (what a waste of money!!).

    I don't get some channels in the digital tier, such as 159 Style, and 229 RFDTV -- plus lots of others that I should be receiving.

    I was told by the TW rep, that if I wanted the full line up, I need to ditch the TIVO and get TW's boxes.

    I thought the purpose of the CableCard and tuning adapter was you could use your own equipment and it would function the same as the cable compaines stuff?


     
  6. Oct 4, 2010 #4946 of 6277
    cwoody222

    cwoody222 Well-Known Member

    12,010
    482
    Nov 13, 1999
    Buffalo, NY
    You are correct. The agent is wrong. You can receive every channel (except for PPV and OnDemand) that their boxes can.

    If you're not receiving everything you're paying for (are you SURE you know what channels are part of the lineups you pay for?), call them and tell them.

    The lineup for your TiVo is the same lineup everyone else gets. There is no "TiVo lineup".

    EDIT: In your zipcode, Style is on the 'Digital Variety' tier and RFDTV is on the 'Digital Choice' tier. Both you have to pay extra for. Are you?

    http://www.timewarnercable.com/dayton/support/clu/clu.ashx
     
  7. Oct 4, 2010 #4947 of 6277
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    Is this the SW region of Ohio?

    If so then you should be able to reference the website to see the channels that you get. Now unless there is something going on between the TA & the TIVo ( like they are not talking to each other) then the info the rep gave you is incorrect.
     
  8. Oct 4, 2010 #4948 of 6277
    BruceShultes

    BruceShultes Member

    406
    0
    Oct 2, 2006
    Albany, NY
    Don't believe anything a TW rep. tells you.
     
  9. Oct 4, 2010 #4949 of 6277
    macd2

    macd2 New Member

    63
    0
    Jul 6, 2004
    I'm near Raleigh, NC and use Time Warner.
    I can almost never tune to the Bravo SDV channels.
    Does anyone else have that issue?
    What should I try to fix?
     
  10. Oct 4, 2010 #4950 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,342
    3
    Feb 2, 2003
    Vero Beach, FL
    No issue with BravoHD here in Apex. Do you get any message onscreen when you try to tune it? What does DVR Diags show when you get a failed tune?
     
  11. Oct 4, 2010 #4951 of 6277
    dlfl

    dlfl Cranky old novice

    9,146
    828
    Jul 6, 2006
    Dayton OH
    I'm in TWC SW OH and AFAIK there is no simple way for a TiVo owner to know what channels they should receive. I find the TWC lineup page to be useless. You can request a little glossy lineup brochure be mailed to you. It is much better than the web page, but goes out of date very quickly as they are always shuffling channels around. When I have questions about a few specific channels I just have to call TWC support and ask about them.

    In a practical sense, the TWC rep was correct. I presume people using their equipment get a fairly accurate lineup in their screens.
     
  12. Oct 4, 2010 #4952 of 6277
    cwoody222

    cwoody222 Well-Known Member

    12,010
    482
    Nov 13, 1999
    Buffalo, NY
    You presume incorrect.

    TWC's equipment lists EVERY channel they offer without any indication until you tune a channel whether you get it or not. And you cannot delete or hide channels you don't receive.

    TiVo lets you customize the listings so not show channels you don't subscribe to.

    So once you know what you subscribe to (I still think the original poster just doesn't know what channels come with the packages he pays for) you can create a channel guide that only contains stations you receive.
     
  13. Oct 4, 2010 #4953 of 6277
    macd2

    macd2 New Member

    63
    0
    Jul 6, 2004
    DVR Diags caused my Tivo to wedge with onscreen message "Please Wait".
    After rebooting the Tivo and the Tuning Adapter, I have all my channels again.
    Thanks for looking. Sorry for the noise. :)
     
  14. Oct 5, 2010 #4954 of 6277
    alex50

    alex50 New Member

    6
    0
    Oct 8, 2008
    Here is my rather annoying experience with time warner cable (nyc).

    1. First appointment for install (set for 5-8 pm window on Tue.) - No show. Calling customer service after the missed appointment yielded the same BS: tech called and no one answered. Total BS since I was home, and no calls on my caller ID.

    2. Second appointment for that Sat. Sent contractor (despite my request that it be a TWC employee) who had never done a cable card install. I put in the card and showed him the numbers he needs to give TWC to pair the cards. He was unable to reach anyone at TWC who knew what to do with it.

    3. Third appointment set for the next day (Sunday). I didn't think they would show since I believed they were not working on Sundays. But someone showed up. This time a TWC employee...but he had never done cable cards and he didn't bring any cards with him. The tech spent an hour on the phone with TWC back-office, but was unable to pair the cards.

    4. Fourth visit set for Monday. A TWC tech who troubleshoots cable card installs showed up with multiple cable cards. Swapped out the existing card, and the new card proceeded with a firmware install. After the update, he called it in and it was finally working.

    I find it hard to believe TWC is this incompetent. It must be part of their active campaign to resist their legal requirement to install cable cards when a customer requests it.

    At the time of setting the appointment, it may be in your interest to let TWC know ahead of time that you are requesting a TWC tech with cable card experience and that if they send someone else to waste your time, you will be filing a formal complaint with the FCC.
     
  15. Oct 5, 2010 #4955 of 6277
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    I honestly think it has more to do, with the fact that few of these devises are implemented around the country, I believe .05% has been mentioned on these forums. Most in house techs, probably see one maybe, two of these jobs a year. I don't think it is a conspiracy like many think.
     
  16. Oct 5, 2010 #4956 of 6277
    dlfl

    dlfl Cranky old novice

    9,146
    828
    Jul 6, 2006
    Dayton OH
    Yes, that is the problem! There is no simple accurate way for TWC SW Ohio customers to know what channels are in the packages. The web listings are useless and the printed brochures (which you have to ask for and have mailed to you) are usually out of date by the time you get them.
     
  17. Oct 5, 2010 #4957 of 6277
    dlfl

    dlfl Cranky old novice

    9,146
    828
    Jul 6, 2006
    Dayton OH
    I believe it's more like 0.5% -- but still a very small number.
     
  18. Oct 5, 2010 #4958 of 6277
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    LOL I knew you would have that number. Was not sure if it was .05 or .5%
     
  19. Oct 5, 2010 #4959 of 6277
    cwoody222

    cwoody222 Well-Known Member

    12,010
    482
    Nov 13, 1999
    Buffalo, NY
    The web listing clearly indicates what channel is part of what package via the color coding.

    I was easily able to tell what packages the channels the original poster complained about were part of.
     
  20. Oct 6, 2010 #4960 of 6277
    Chuckster1953

    Chuckster1953 Power User

    6
    0
    Sep 8, 2008
    Fremont,...
    Looking to chat with other TiVo Series-3/HD users in the Fremont Nebraska area or in Lincoln, as the Fremont TWC is fed from Lincoln.

    Was wondering if you are experiencing grey/black screen issues as well?

    CHUCK
     

Share This Page

spam firewall

Advertisements