Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. cwoody222

    cwoody222 Well-Known Member

    11,974
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    Nov 13, 1999
    Buffalo, NY

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    I called TW today with a simple question about my bill. They offered me Showtime for 6 months for $5. I agreed. The operator hit my card and my TiVo rebooted. Upon reboot, no Showtime.

    She transferred me to a tech who said he only handles networking issues. So he transferred me to a 3rd person.

    That person was able to get my new channels working.

    3 people and 30 minutes just to turn on Showtime. Man, they have NO CLUE what they're doing with CableCARDs, do they?!
     
  2. cwoody222

    cwoody222 Well-Known Member

    11,974
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    Nov 13, 1999
    Buffalo, NY
    Just realized something with my bill.

    They're charging me $2.50 per CableCARD but then an additional $2.00 on the SECOND card only for "programming" or something?

    Is that because they think that the 2nd card is an additional outlet in another room? If they realize that both cards are in the same device will they waive that $2?

    I seem to recall reading something along those lines before.
     
  3. Jul 1, 2010 #4903 of 6277
    atroy

    atroy New Member

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    Jul 1, 2010
    Bergen...
    Sorry for the cross posting, but does anyone have TW in Bergen County, NJ? I'm only getting 13 channels on my Premiere without an adapter. I'm very worried whether or not the TA will resolve the problems. If not, does anyone know Tivo's return policy? I've only had it for a week or so, and got lifetime service at that.

    AT
     
  4. Jul 5, 2010 #4904 of 6277
    cwoody222

    cwoody222 Well-Known Member

    11,974
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    Nov 13, 1999
    Buffalo, NY
    Theoretically, yes, that's the point of the adapter.

    Getting a tech who knows what they're doing is another story.

    Good luck!
     
  5. jpfreak33

    jpfreak33 New Member

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    Aug 11, 2010

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    I have had Tivo for years and I'm getting ready to move into an area with TW. From what I'm ready here there are A LOT of issues! Almost seems like too much of a hassle to even deal with. I am thinking of getting the Premium and then hooking it up. But with all the errors and bad cards and bad tech support, I don't know if it is worth all the hassle. Does EVERYONE deal with these issues? The TW DVR sucks as far as features compared to a Tivo but if I can get it and use it every day without jumping through hoops it might be worth the sacrifice. Thoughts??
     
  6. cwoody222

    cwoody222 Well-Known Member

    11,974
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    Nov 13, 1999
    Buffalo, NY
    My SETUP was a pain. But I was persistent (and really a nag) and finally got everything working in about 2 weeks. They did mess something up on their end a few weeks later but that was fixed in 2 days.

    Once you get it up and running, just leave it alone and you should be OK :)

    I came from OTA + basic cable and I can say although I really hate the company and hate paying as much as I do to a company that hates me for being a CableCARD customer, I do love having TiVo functionality + digital cable + HD.
     
  7. SCSIRAID

    SCSIRAID Active Member

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    Feb 2, 2003
    Vero Beach, FL
    My 3 TiVo's with CC's and TA's are working great on TWC Raleigh. I see only occasional issues which arent earth shattering.
     
  8. squiddohio

    squiddohio Member

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    Dec 20, 2001
    Ohio
    Don't generalize from insufficient data.
    Happy users with no problems seldom post here, because there is no reason to. If TiVo were that bad, they be out of business. I have had lots of TiVos over the years, none of which have ever had any problems, and several TW boxes (before TiVo had a HD unit), and the TiVo is far superior to TW, and well worth the extra upfront cost, which amortizes nicely over its lifespan, unlike the TW rental units.
    I'm not sure what "sucks as far as features" means, but TiVo has far more features, a much better interface, guide data for 12-13 days instead of 5, and many more and easier to use search features, in addition to Netflix (and other) streaming sources of content.
    To answer your question, no "EVERYONE" (in caps?) does not have these issues, only the few who post here. Count them up and divide by the number of units in service (actually, you would divide the number of units in service by the number of defective units).
    If you are still not sure, get a TW box and try it out for a month, then order a TiVo, which I think you can return within 30 days if you do not like it. From what I understand, almost none are returned under such circumstances. I dumped my TW HD box as soon as the Series 3 HD box was introduced, and I'm glad I did.
     
  9. seggers

    seggers Member

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    Oct 6, 2008
    WNY
    Another WNY user here. I have had to call TWC on other issues (8 blinking lights) and asked their 3rd level (or TA/SDV tech) why I get that message.

    His answer makes sense and it is that your SDV session times out and you loose lock. Think of it this way, if you sign into your internet banking (this assumes you do such things) and then leave it, it will eventually time you out and require to re-login.

    Seems that the same is true for TAs. If you leve them 'logged in' to one channel for too long, then they 'time out'.

    One a side note, does anyone in the Buffalo/WNY area actually have M type CCs? I have 2 S cards and I would dearly love love to replace those with a single M type.

    Seggers
     
  10. pL86

    pL86 Member

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    Oct 11, 2009
    New York City
    Tivo does a nice job of explaining and illustrating the channel timeout concept:

    http://support.tivo.com/app/answers/detail/a_id/307/kw/sdv/r_id/100041#RequestinganSDVchannel

    I personally think the timeout method is an overly aggressive method to reclaim bandwidth that leans too far in the direction of saving space over providing a consumer-friendly experience. Requiring viewers to periodically affirm they are still watching a channel is not user friendly and goes against the grain of what's basically the passive experience of watching TV. I disagree with the notion that a channel timeout is like a timed security logout on a bank website. The better analogy is the internet provider that shuts off a user's internet connection because she hasn't surf to a new website in a while.

    Besides, there's the question of balancing. A timeout on a bank website or an ATM is arguably acceptable because the security risk is grave enough that it outweighs the burden imposed on a user. I'm not so sure the goal of maximizing bandwidth reclamation so clearly outweighs the cost imposed on the viewer. Would a significant amount of bandwidth really be used if there was no timeout and an SDV channel remained locked and open until changed? I would think most of the bandwidth savings from an SDV implementation is already achieved by only having to send out requested channels. Having channels time out certainly reclaims even more bandwidth but I tend to think the savings are relatively small and if they are, whether it's worth it. I'd be curious if any cable engineers have any real world data about how much bandwidth is really saved by the timeout and how long the timeout period usually is.
     
  11. LosAngelesSports

    LosAngelesSports New Member

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    Aug 15, 2006
    i need some serious help here.

    I just moved to Downtown LA, and the neighborhood is served by Time Warner. I had Charter communications before, and everything worked fine with them (HD Tivo, one MCard and Tuning Adapter)

    I have been here at the new place for two weeks now, and the techs have been here about every day. We have tried numerous cards. The problem everytime is that the card and tivo wont pair. In the conditional access screen, the Val is always ?. At one point, they had two supervisors, two managers and maintenance here at the building at the same time. All the levels to the building as well as to my floor are fine. I get the signal on my other tv with no tivo.

    I called tivo and they said that the cable company needs to send a separate pairing and authorization hit. I even went and bought a premiere, and the same thing is happening with that one, so im sure its a time warner issue. I even let the tech take my tivos to their wherehouse and try connecting there and still no luck.

    Im sick of this and im pissed off. How can they be so incompetent? what can i do? please help!
     
  12. vseven

    vseven New Member

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    Aug 19, 2010
    I just called up Time Warner (NE Ohio) and told the sales rep I wanted some information on CableCards. He said he would transfer me to someone that could help me. A minute later a girl answered the phone and I asked her if they had M cards available. She said yes they do. I asked home much they were per month. She said $2.95. I asked if I could self install it. She said no, a tech visit is required and it's $9.95. I asked if they provide a tuning adapter free with that. She said yes they do.

    Hopefully I'll be buying a Tivo Premier soon...the up front cost is kinda hefty and I don't like the idea of paying a subscription fee but I'm already paying $21 a month for the TW box and DVR subscription so I figure over the years it will pay for itself. I also hope the tech is as knowledgeable as the sales person I just talked to. Thanks for this site....very helpful.

    -Allan
     
  13. Sep 8, 2010 #4914 of 6277
    ShaneF

    ShaneF New Member

    21
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    Sep 18, 2008
    TWC western NY

    After months of almost flawless behavior from my HD TiVo, cable cards and tuning adapter, I am now unable to get NBC (HD channel or analog channel) or CBS (HD channel, the analog channel works fine). When I try to tune them in I get the message that the channel is temporarily unavailable. Both channels work fine on my other old school TV with no TiVo. I've tried rebooting everything. Any other ideas? Dreading a call to TWC tech support.
     
  14. Sep 8, 2010 #4915 of 6277
    cwoody222

    cwoody222 Well-Known Member

    11,974
    463
    Nov 13, 1999
    Buffalo, NY
    No issues here in Buffalo. I was watching CBS HD this morning via TiVo/adapter.

    Sounds like maybe your CableCARDs may have lost provisioning for those channels?

    Do you twitter? Their twitter tech support is VERY good and quick to reply. twitter.com/twcablehelp I always try them before making a call.

    If you do make a call get the CableCARD hotline number in this thread. Don't waste your time calling their normal customer service. They're clueless about CableCARD issues. If you have to, ask for a Tier 3 Support rep.
     
  15. Sep 9, 2010 #4916 of 6277
    LosAngelesSports

    LosAngelesSports New Member

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    Aug 15, 2006
    Well, after calling the cable card help desk, they solved the problem. it was a head in issue i guess. all i know is that it took about 17 truck rolls, numerous hours on the phone, and an amazing amount of time wasted to get my cable to work. When they came out for the second tivo, it literally took 10 seconds.
     
  16. Sep 9, 2010 #4917 of 6277
    dlfl

    dlfl Cranky old novice

    9,104
    813
    Jul 6, 2006
    Dayton OH
    Amazing isn't it? TWC staffs the NCCS with 4 or 5 people for years now, and yet their local support people don't use it. Would they really rather waste 17 truck rolls rather than use their own resource? Of course the cynical answer might be "yes -- their real purpose is to discourage TiVo users (with 17 truck rolls) while still maintaining a facade of corporate care (NCCS)".
     
  17. Sep 9, 2010 #4918 of 6277
    cwoody222

    cwoody222 Well-Known Member

    11,974
    463
    Nov 13, 1999
    Buffalo, NY
    How sad. I'd agree with the cynical answer above except I don't think they're that smart.

    I really think they're really just that dumb that they don't know how to do it.

    Cheers to you for HOLDING YOUR GROUND and MAKING THEM fix it!
     
  18. ShaneF

    ShaneF New Member

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    Sep 18, 2008
    I called the TWC CableCard support #. After poking around in my tuning adapter the support rep suspects that the incoming cable signal may be the problem so a tech is coming out in a week. Currently channels 2, 702, and 704 are gone, with 4 disappearing sporadically. (Tivo says searching for signal on cable in).
     
  19. cwoody222

    cwoody222 Well-Known Member

    11,974
    463
    Nov 13, 1999
    Buffalo, NY
    They ALWAYS think it's a signal issue just so they can get you off the phone and send a tech out.

    Sounds fishy to me that a bad signal is only affecting a handful of channels.

    I'd bet your CableCARDs somehow got screwed up and aren't provisioned properly to give you the correct stations.
     

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