Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Jun 9, 2010 #4841 of 6277
    TiVolunteer

    TiVolunteer lotta lurk rare post

    282
    2
    Jul 10, 2001
    Cary, NC

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    Came home to find that one of the Series 3's and one of the TiVo HD's were locked up (video/audio kept playing but wouldn't respond to button pushes) so I had to reboot. Upon completion of a reboot and a LONG, LONG "Acquiring Channel information", the Series 3 suddenly had all channels (including the antenna digitals). However, the season passes were still all pointing toward the SD versions (channel 0XXX). Working on the other units now.
     
  2. Jun 9, 2010 #4842 of 6277
    bcrochet

    bcrochet New Member

    1
    0
    Jun 17, 2002
    It was a mixed bag when I got mine set up a couple of months ago. TW was very good about sending someone out while I had problems. However, after 4 service calls, they finally figured out why I was only getting some of the SDV channels. They had a wrong billing code set on my account! Once that was cleared up, it has been good.

    The only other issue I had was the first bill. They actually charged me twice for the cablecard install. Charging 40 bucks or so for a cablecard is ludicrous, but getting charged twice for that is even worse. But they cleared that up with no issues.

     
  3. Jun 9, 2010 #4843 of 6277
    BluesFools

    BluesFools Active Member

    552
    92
    Apr 5, 2000
    Apex, NC, USA
    The fourth GS worked for me. Selecting "do not receive 101" selected the correct lineup. If you go to zap2it.com and select a Cary zipcode you can see the old and new channel lineups. 101 is only in the old one; 105, 106 are only in the new one so that's how Tivo decides which one to use.

    Someone - TWC or Tribune - messed up by labeling the SD digital broadcast channels in the 100 block with the DT suffix, which is used for the HD versions. So both 105 and 1105 are called WRALDT instead of 105 being WRAL. This is why HD season passes moved to the SD channels. If they would use HD as the suffix, like every cable channel does, they'd avoid this confusion.
     
  4. SugarBowl

    SugarBowl Member

    871
    13
    Jan 4, 2007
    north carolina
    My new lineup is only showing a handful of HD channels.

    1500 is ESPNHD (but the guide says TWRESHD)
    1502 is ESPN2HD (but the guide says TWRE2HD)

    as far as i can tell, those are the only channels in the 1500 block that I am getting.

    Does everyone else in Raleigh have the correct station name for the ESPN channels? Do i need to redo guided setup again? I got this response from tivo:

    Thank you for contacting TiVo’s Channel Lineup Department. We are pleased to report that your channel lineup issue has been resolved.

    If you have any additional questions, comments or concerns, please contact TiVo Customer Support at 877-367-8486 and refer to incident number 100609-007272. We are open from 6:00 AM to 9:00 PM Pacific Time everyday.

    We sincerely apologize for any inconvenience this may have caused. Thanks for choosing TiVo!
     
  5. dkmize

    dkmize New Member

    3
    0
    May 31, 2007

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    Any Answers Yet?

    I am going to do my GS tonight - with 2 cable cards and a TA.
     
  6. SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    Shouldnt matter. I did mine with the TA connected.
     
  7. kgstewar

    kgstewar New Member

    2
    0
    Apr 30, 2010
    Raleigh
    So, I ran my guided setup on my Tivo HD and the guide shows all the channels in their new locations, etc., but I no longer receive many of the HD channels like Speed (channel 1512). Many calls to Tivo and TWC and no good solutions. Has anyone experienced and solved this problem? Thanks!
     
  8. SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    What happens when you tune 1512? Have you power cycled both TiVo and TA?
     
  9. SugarBowl

    SugarBowl Member

    871
    13
    Jan 4, 2007
    north carolina
    I did the guided setup yesterday and had the same problem. There were only about 5 HD channels that i could get. And the guide data was only partially correct. I did guided setup again this morning, and everything looks much better.

    All of my OTA channels have disappeared though. A channel scan finds 20 channels, but they don't get added to my guide.
     
  10. kgstewar

    kgstewar New Member

    2
    0
    Apr 30, 2010
    Raleigh
    I have power cycled both many, many times, yet the problem persists. I get a black screen with a small balloon of white text saying something like "channel is not available, press select to try again", which, of course gives me the same screen. TWC, Tivo, and I are all baffled!
     
  11. SCSIRAID

    SCSIRAID Active Member

    2,341
    3
    Feb 2, 2003
    Vero Beach, FL
    I had the same trouble with OTA's. I ran another full Guided Setup and then they reappeared.
     
  12. SugarBowl

    SugarBowl Member

    871
    13
    Jan 4, 2007
    north carolina
    My premiere was working fine for about 48 hours. It just crashed and rebooted, and now the whole lineup is messed up again.
     
  13. RTPGiants

    RTPGiants Member

    125
    0
    Mar 12, 2007
    Durham, NC
    So, in Durham the channel lineup change is next Wednesday, but in the meantime, we're back to partial recordings. We had pretty much been done with the partial recording problem for a few months, but over the last few days, Tivo's 0 for 8 on getting a complete recording from an SDV channel. Mostly it's started the recording ok, and then about 15 minutes in the picture just freezes and that's that.

    Back to being annoyed at the whole thing...
     
  14. Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    So are you sure it is not a HDD failure? When you are recording are you watching too & does the TIVO just cut out with the pic freezing?
     
  15. RTPGiants

    RTPGiants Member

    125
    0
    Mar 12, 2007
    Durham, NC
    I guess I can't guarantee it's not a HDD failure, but it only occurs on SDV channels, not on non-switched HD channels or non-HD channels or transferred recordings.

    It also doesn't seem to happen while watching live (although admittedly we haven't done a lot of this), just when the recording is scheduled. To me this seems like the issue where Tivo isn't sending TW the "still watching" ping or whatever it's called.
     
  16. Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    yeah I would have to agree with you it is strange that it only happen on SDV channels. Odd that it doesn't happen though, when your watching it.
     
  17. RTPGiants

    RTPGiants Member

    125
    0
    Mar 12, 2007
    Durham, NC
    TA and TWC are the definition of odd. I'm not going to worry too much about it until the channel lineup change. See where we are then.

    Like I said originally, the partial problem had been gone for a few months, so I thought we were done with all this stuff, but whatever....
     
  18. Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    just a shame they dont use that Motorola Tuning adapter throughout since from what i have heard, they are super stable compared to the Cisco ones.
     
  19. cwoody222

    cwoody222 Well-Known Member

    12,007
    482
    Nov 13, 1999
    Buffalo, NY
    First time CableCARD user here. Installer came on Saturday. Still doesn't work. The installer had zero clue about TiVo. He tried to plug the Card into the TV, didn't hook the coax to the TiVo, didn't plug the SDV Adapter USB into the TiVo, tried to find another TV set for the 2nd card...

    I could go on but it was a disaster.

    I've called them 3 times for about an hour each time. They get it working but then it breaks again later.

    Current theory is that the SDV box is busted; trying to get a replacement.

    I have a 2nd service call later this week.

    One of their PR guys told me via twitter weeks ago that it would be no problem as their installers were so good. I'm taking a little joy at least rubbing their incompetence in his face.
     
  20. cwoody222

    cwoody222 Well-Known Member

    12,007
    482
    Nov 13, 1999
    Buffalo, NY
    I have a "CableCARD expert" coming to my home later this afternoon to fix the issue.

    I told him that I had 2 single stream cards in my Series3. He wants to give me a single M card. I argued with him that that doesn't work. He fought me on it.

    I'll be bringing a print out from TiVo.com home with me later.

    *sigh*

    What a joke.
     

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