Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Apr 3, 2010 #4721 of 6277

    nchd New Member

    Mar 12, 2010


    Just had my Tivo Premiere set up and TWC installed a Sci-Atl. Multi-media card.

    I'm not getting all of my HD channels (most of them). Any ideas? Both my local TWC office and installer were fairly clueless about the multi-media card. I wound up installing it myself, while he watched.
  2. Apr 3, 2010 #4722 of 6277

    dlfl Cranky old novice

    Jul 6, 2006
    Dayton OH
    Why not post this in the TiVo Premiere forum? Although in this case the issues are probably the same as for a Series 3.

    If you have SDV in your system, you will need a Tuning Adapter to get many of your HD channels. Your TWC system should provide the TA free of charge and installation is even simpler than the CableCARD (no numbers to record or phone in). The only purpose for a truck roll would be as an alternative to them mailing it to you or you having to pick it up. However, they may insist on a truck roll anyway.

    Just FYI, Sci-Atl is now Cisco (and is usually called that on these forums).

    If your system doesn't use SDV, there is something wrong with the pairing or authorization of your CableCARD and you need to complain to TWC. This can almost always be fixed without a truck roll, but.........

    How much did they charge for the installation?
  3. Apr 3, 2010 #4723 of 6277

    JimWall Member

    Oct 19, 2002
    I have refused a truck roll several times. Saying the hit may take a while to arrive. Then called back the next day and get it to work.
    The TA's are a pain but support here is getting better.
    I seem to have trouble with 1 of 3 about once a month.
    2nd last time 2 went out at exactly the same time. Which leads to the theory they need reauthorization once a month to keep working.
    Last time one went out the CSR admitted she had no experience but could not get ahold of a supervisor. She found the current procedures and got it working!!!
    It appears in this area the support docs are getting better. They used to have 2 hits to send and the new CSR said they now have something like 7 different hits to send. One that works leaves it with no green light and then I press the button in front and it works.
    Also be patient. It TA takes 4 to 5 minutes to reboot and initialize. Check the tuning adapter diagnostics on TIVO while waiting. TWC CSRs cannot see this info. One first screen go to the "Next Page" then "Tuning Resolver" page which indicates it is Authorized. If not and if page 2 of "Network and Tuning status" has an RF Network IP then time for CSR to send another hit.
  4. Apr 4, 2010 #4724 of 6277

    organone New Member

    Apr 4, 2010
    My TA does not get a solid green light, and has not for 24 hours. Most of the time it will flash 2 times, but sometimes 3 times. Does anyone have the troubleshooting for the blink codes, or a suggestion I can pass to TWCKC? THANKS
  5. Apr 4, 2010 #4725 of 6277

    dlfl Cranky old novice

    Jul 6, 2006
    Dayton OH


    8-blinks,pause means the TA needs to be given a "balancing hit".
    6-blinks,pause means the USB to the TiVo is disconnected and TA is OK.
    Not sure about any other blink codes but I think 2 to 4 blinks is something bad like the software is corrupted or is being updated.

    Disconnect the USB connector and unplug the TA power for 10 seconds. Re-power the TA and wait 15 minutes to see if you get either a steady light or 6-blinks, pause then reconnect the USB cable. If the TA light goes out, hit the power button on the front. Now you need the TiVo to go through the "Acquiring Channels" process with the rotating symbol. If necessary, reboot the TiVo to force this. If you can't get either the steady light or the 6-blink, pause sequence, TWC will have to do something, usually send the right signals.

    Suggest they connect you to the TWC National Cable Card Support desk, unless they have something else to try. The only way a truck roll will help is if the TA needs to be replaced or the signal levels need to be adjusted --- not likely. You are not supposed to call NCCS directly but if the local support claims it doesn't exist or they don't know the number, give them the number: 866-532-2598. NCCS has evening and Saturday hours but not sure about Sunday. They start at 10am Eastern Time.
  6. Apr 5, 2010 #4726 of 6277

    mihalik New Member

    Aug 2, 2007
    My tuning adapter started the 8-blinks on Friday. I tried rebooting a few times and that did not seem to work. I've tried calling Time Warner a couple times and they have me unplug and replug everything and wait for it to come back up (awkward conversations waiting the 5 minutes for the Tivo to boot). They really want to send someone out to fix it...

    I guess I need to fight to get connected to this national cable card hotline so I can get this fixed over the phone...
  7. Apr 6, 2010 #4727 of 6277

    mercurial Retro-Av

    Oct 17, 2002
    Caraleigh, NC
    Well, the other card went the same way on Sunday. Called and they hit them but they sat at CP Authorized and zero EMM/ECM count, rebooted the TiVo, nada. Truck roll yesterday and he couldn't get either of them to come back. Had to go find a supervisor with CCs (they "aren't allowed to carry them even for CC related calls") and came back with two M-cards. Replaced both circa fall 2006 S-cards with them and, after a small slip up with the authorization, it's back in business.

    Looks like I have 11.0g on all my boxes now so we'll see if things stay good and if the pixelation is really gone.
  8. Apr 6, 2010 #4728 of 6277

    jsholmes New Member

    Mar 21, 2008
    TWC in NYC couldn't do it over the phone. Insisted on sending a truck. To be fair, they tried. But obviously they didn't know what to do.

    I called the national number someone mentioned and they said that what the NYC people needed to do was to unpair my old cable card from my S3 in the billing system, then repair it to my new Premiere, then send it the signal to pair. The national guys said they could do it themselves in some TWC locations, but in NYC they don't have access to the billing system. Sheesh.

    I'm going to try calling again today to see if I can get someone who can do this, but I'm not holding out much hope.

    The national guy said my best bet was to tell them when they come to bring a brand new cable card so it won't be paired with anything yet.
  9. Apr 6, 2010 #4729 of 6277

    jmaditto New Member

    Jul 29, 2007
    Columbia, SC
    In Columbia, SC they told me it is called a "balancing signal" or a "O7 Screen Enter" or "Addresssable Hit." They do this at the account level. When they send the correct signal I immediately see my TiVo reboot. Then anywhere from 5 - 15mins later I'm good. If my TA doesn't respond, I then have them hit each TA and then I'm back in business. Sometimes they send both signals at the same time too. Good luck
  10. Apr 6, 2010 #4730 of 6277

    tmaxjd New Member

    Apr 6, 2010
    Hi All,
    I am a TiVo newbie. We have had Time Warner here in NY forever, and are simply sick of it. We're ready to breakout into the TiVo world.

    Just working through this thread (it's a long one) to try and educate myself.
    Looking for a little bit of help - any answers to the following questions are greatly appreciated:

    - What are the typical issues (e.g. time it takes to setup) we can expect when getting a Premiere box and connecting to TWC?
    - I've heard of varying prices that TWC will charge for both the home visit to set up the cards, and then the monthly cost/rental of the cards. Anyone know the pricing of each?
    - We have 2 hd tv's, if we want TiVo on both, is there any way around buying 2 new premiere boxes?
    - Is there specific language we need to give to TWC that will reduce the time and frustration with getting the setup done right?
    - Anything that could help get reduced pricing from TiVO for the new account and getting 2 new boxes?

    Anything else?

    Much appreciated.

  11. neotwc

    neotwc neotwc

    Apr 10, 2010
    1. Having trouble seeing new HD channels in the 1000's. TWC confirms they rolled our area but cannot figure out why we can't see HD in 1000's on your S3's. Still can see HD in 400's - TWC sez this is techniclly puzzling. 3 weeks - no answers.

    2. Also on one of the S3 can't have TA and Wireless adapter plugged into UBS ports at same time without losing 1/2 of the channels. Funny, the other S3 works just fine..... ideas?
  12. abredt

    abredt West Valley TW L.A.

    Nov 4, 2004
    I'm in the San Fernando Valley with TiVo-2, TiVo-3 and a TW DVR, but have not installed the Tuning Adapter. TiVo-2 works fine, TW DVR works, but I hate the user interface. TiVo-3 is now easily installed (by TW) with 2 cable cards, but has intermittent problems. Sometimes it can't find the signal and records blank screens, also doesn't get a bunch of channels that the DVR does record.

    If you can afford, it do both.
  13. RTPGiants

    RTPGiants Member

    Mar 12, 2007
    Durham, NC
    Ho hum...three "partial" recordings today on switched HD. Thanks Tivo...I appreciate you advertising a Premier to me every day in email and onscreen. But no way that happens until you guys can actually fix this sort of stuff...
  14. dlfl

    dlfl Cranky old novice

    Jul 6, 2006
    Dayton OH
    I share your attitude. I'm curious though: all partial recordings? None just totally missed? I have missed recordings but rarely just partial ones.
  15. AJRitz

    AJRitz Princess Anti-Santa

    Mar 25, 2002
    Darren, has this been resolved for you?
    I have a truck roll scheduled for Monday morning for a very weird issue. One of my TiVoHD units is still working perfectly. The one in the media room, however, gives me the "Searching for Signal on Cable In" message - but ONLY on 1411 (Fox local). Last night I got about 30 seconds of badly pixelated American Idol that recorded, then nothing. The box has been rebooted, cable cards reseated, and the CSR sent a hit to the cards, all to no avail. You think it would be worth it to call and ask them to send an M card with Monday's truck roll?
  16. RTPGiants

    RTPGiants Member

    Mar 12, 2007
    Durham, NC
    I'll get missed recordings if Tivo can't tune the channel at the start. This does happen, but lately is less frequent.

    What's happened over the last two weeks is typically a gap in the program somewhere. Something like a 5 minute time gap is typical. Though yesterday in 3 recordings (Mythbustersx2 and WPT), I got 28 minutes, 24 minutes and 8 minutes total recordings.

    ETA: I posted a comment about this to the official Tivo forums, and it got deleted. Thanks Tivo....
  17. Orcus

    Orcus New Member

    Sep 19, 2002
    Akron, Oh
    is there a "correct" power up sequence when a TA is involved?
    A couple months ago or so I had a TA installed and everything was working fine - getting all of the switched HD channels w/out any problem.

    Today I am getting the repeating 8 blinks and absolutely no channels.
    All cables are tight.

    I have unplugged the power to the TA and the USB cable and attempted to reboot it. When that did not work - I unplugged it again and the TiVo and power cycled the TiVo. When the TiVo came up - I powered up the TA.
    No difference. Still 8 blinks and no channels at all.

    Before I call TWC - I wanted to make sure there was not a "proper" power up sequence I should be following first.

    Also - is no channels at all a symptom of the 8 blink trouble code?



    SCSIRAID Active Member

    Feb 2, 2003
    Vero Beach, FL
    8 blinks mean that the TA has lost its authorization. When in a non authorized state, it wont allow the TiVo to 'resolve' tuning requests which leads to 'no channels'.
  19. Orcus

    Orcus New Member

    Sep 19, 2002
    Akron, Oh
    Wow - I was actually able to get it fixed tonight within a few minutes via their online chat support. I was quite impressed.
    I guess the continuous stream of blinks I saw was the TA rebooting after being authorized - since soon after it did that - it began acquiring channels and all was well. Sure beats hanging on the telephone...

  20. squiddohio

    squiddohio Member

    Dec 20, 2001
    The phone techs at TWC seem to be getting better at fixing the TA.
    8 blinks means you need to call them. They will send some authorization hits, and then the light should go to unblinking, but sometimes this takes up to 5 minutes or so. Once solid, the TA should be working again.
    Both of mine go out about once a month, at the same time, because TW sends out signals that do that. They seem to know that, they don't care, and they just hit the box again to authorize it, but you have to call ever time this happens, but the call takes less time each month.

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