Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. dlfl

    dlfl Cranky old novice

    9,159
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    Jul 6, 2006
    Dayton OH

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    Interesting. I've had the 8-blinks about 9 times now and talked to NCCS at least 4 times, and never heard of the "3 hit" requirement. But I can't assume they tell me every detail of what they do. Next time (and there will be a next time!) I'll make a point of asking about it.
     
  2. Grumock

    Grumock New Member

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    Dec 16, 2008
    Nowhere...
    LMAO I was going to say the same thing. They just need to go to the 07 screen, otherwise known as the balancing screen, & hit enter. Best results are if you have the USB disconnected when they do that too.
     
  3. dlfl

    dlfl Cranky old novice

    9,159
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    Jul 6, 2006
    Dayton OH
    Last time, I tried the "screen 7" suggestion on the CSR and got nowhere -- but that could just be because he was totally clueless. (NCCS had to fix it again.) I've had 2 or 3 times out of 9 when the local CSR knew what to do and did it quickly. All other times it took the NCCS.

    I've been told that notations were placed on my account about 8-blink and what to do about it, but there's no indication this does any good.
     
  4. Grumock

    Grumock New Member

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    Dec 16, 2008
    Nowhere...
    I imagine that would take the ability to be able to read for it to do any good. LOL
     
  5. jchick

    jchick New Member

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    Feb 18, 2008

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    Still waiting in Aurora, Ohio. Not a peep from anyone. I'm going to call tomorrow and see if I can get some warm fuzzies.


     
  6. Klankster

    Klankster Member

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    Aug 12, 2004
    Port...
    VERY interesting. The last time the 8-blink thing happened for me I was talking to the Tier 3 guy and told him this was getting very old, that it happens at least once a month for me. He looked into my account records and actually admitted he was astonished -- that it HAD happened about every 4 weeks --like clockwork! Every time on the last or next to last day of the month! He said that he suspected a bug in the system that cancels/reauthorizes the TAs, which apparently does so at the end of each month.

    I can't wait to see if it happens again this week! [sarcasm mode off]
     
  7. Klankster

    Klankster Member

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    Aug 12, 2004
    Port...
    P.S. As soon as Tivo comes out with their new DirecTV box, I'm jumping ship back to DirecTV as fast as humanly possible. The TWC Series3 box has been a sad, expensive joke in my family with all these tuning-adapter-related service interruptions and the pixelation issues we get. Not to mention TWC's excessive compression on HD channels makes fast action scenes look like crap. Makes me wonder: What do they think we wanted HD for? Bragging rights? No, I want a quality picture.
     
  8. dlfl

    dlfl Cranky old novice

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    Jul 6, 2006
    Dayton OH
    You might want to reconsider that plan if **this rumor** is true. :eek: Can you imagine a DirecTV DVR supported by Dish?
     
  9. jchick

    jchick New Member

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    Feb 18, 2008
    I called - what a joke. It's always luck of the draw when you call Customer support. The person I spoke with was clueless about the TA's. She asked someone else and they said all they could do is roll a truck. So, I'll waste some time on Wednesday with a technician who will tell me, "we don't know much of anything about these tuning adapters".


     
  10. dcstager

    dcstager 1st Gen Tivo Owner

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    Feb 16, 2002
    Skagit...
    When you get that bad CSR - hang up abruptly mid-sentence and try again. This works with CSRs with very poor language skills too and it works for any company you interact with.
     
  11. dlfl

    dlfl Cranky old novice

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    Dayton OH
    I agree. I will not accept a truck roll for TA problems that I know will not be solved by a truck roll. (You can let them schedule it and call back later to cancel if you wish.). I would try another TWC CSR or I would call TiVo support. TiVo support can connect you directly to the TWC National Cable Card Support (NCCS) desk, and they are the only part of TWC that's almost guaranteed to be able to understand your problem, and usually to fix it quick.
    There are good and bad TiVo support people too, of course. Some of them don't know they can connect you with NCCS, or they have "a number for TWC" but don't know what it is. Both TiVo support and NCCS have evening hours BTW, so you don't have to give up work time to call them.
     
  12. arrkay

    arrkay New Member

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    Mar 30, 2010
    I used a TiVo Series 3 with Time Warner and two cablecards for a couple of years with moderate success. No VOD access (no biggie), and perfectly working HD channels. I spent a year with DirecTV and had to go back to cable after moving to a new place that doesn't dig satellite dishes.

    I'm giving the Time Warner DVRs a try, but I'm not all that enthused, and the fact that VOD seems to be mostly non-HD (or all non-HD) isn't really making VOD a must-have feature for me, at this point.

    I'm considering going back to cable cards and my series 3, but it seems like a pretty long list of issues have cropped up since I last used mine. Reading most of the recent posts, it seems like most of the issues are Ohio-related.

    Is anyone in the Los Angeles area using the original Series 3 DVR with cable cards? Any gotchas? Is the installation process still as painful as it was in 2006? (It took them four trips the first time, and two trips the second time, but I think only one trip the third time I moved.)

    Is the CableCard + Tuning Adapter = SDV equation relatively satisfied?
     
  13. Fofer

    Fofer Bo55man69

    93,579
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    Working fine for me. Haven't been issued a Tuning Adapter (at least yet) and am able to get all channels.

    I got a letter last year telling me sometime soon I might need one to access one or two channels (and they were lame ones, I remember thinking, I wouldn't care if I couldn't get them) and nothing since. So, I'm holding tight, all's well thus far.
     
  14. arrkay

    arrkay New Member

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    Mar 30, 2010
    Thanks Fofer, sounds like L.A. hasn't switched over then. Means I should have a few months' worth of respite, hopefully. Sounds good.
     
  15. Apr 1, 2010 #4715 of 6277
    RTPGiants

    RTPGiants Member

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    Mar 12, 2007
    Durham, NC
    So I haven't been paying attention in a little while because my TA was mostly working. It certainly doesn't just completely disconnect anymore.

    However, of late, episodes are failing to record on switched channels with "signal unavailable" and those that do record are more often than not they're at least missing 3-5 minutes somewhere in the show.

    It's once again gotten to the point where recording HD through the TA is basically completely unreliable. Is this just a known thing we're never going to get solved?
     
  16. Apr 1, 2010 #4716 of 6277
    m_jonis

    m_jonis Member

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    Albany, NY
    Basically yes, IMO. Neither Tivo nor the cable companies seem to care and unless you're lucky to get FIOS I think we'll be living with it for many more years to come (I figure it'll be at LEAST 2-3 years before Tivo has a tru2way compatible box)
     
  17. Apr 1, 2010 #4717 of 6277
    dlfl

    dlfl Cranky old novice

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    836
    Jul 6, 2006
    Dayton OH
    I not only have the lost recording problem, which does seem to be getting worse lately, but my TA goes out regularly once per month, requiring a minimum of 30 mins of rebooting and talking to TWC to get "balancing hits". This has been going on for nine months now with no indication that anyone is going to fix it. I'm pretty sure the monthly outages are TWC's fault but I think the missed recordings could probably be fixed in the TiVo software. I haven't received the 11.0g update yet but I've seen no indication so far that this was addressed.
     
  18. Apr 2, 2010 #4718 of 6277
    mercurial

    mercurial Retro-Av

    17,166
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    Oct 17, 2002
    Caraleigh, NC
    On of my cables cards in my main S3 has gone into lala land (won't decode any CCI=0x01 channels). Time for another call tonight. I SOOOOOO am considering just ditching the lot and going back to super basic cable and/or OTA and supplementing with Netflix.
     
  19. Apr 2, 2010 #4719 of 6277
    smak

    smak TV MA SLV

    27,382
    3,010
    Feb 11, 2000
    NoHo, CA USA
    So i tried switching my M card from my Tivo Series 3 to my new Premiere, and it seemed to work for awhile, but now it's missing most of the channels. Has the locals, so I'm pretty sure it's a cable card thing?

    Do they usually setup the M card so you need to call in or have a truck roll, if moving it to another machine. I thought TW was one of the ones that allowed you to switch?

    Is there some magic thing to tell the CSR to get them to fix it without a truck roll?

    -smak-
     
  20. Apr 2, 2010 #4720 of 6277
    RTPGiants

    RTPGiants Member

    125
    0
    Mar 12, 2007
    Durham, NC
    Another night, another "video signal not available".

    It's really annoying because in this case it was supposed to tune SyFy-HD. It failed to record. But of course 5 minutes later, on live TV (when I checked to see if the recording worked), the channel is tuned fine.

    So very frustrating.
     

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