Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. jchick

    jchick New Member

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    Feb 18, 2008

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    Talked to both Tivo and TWC. Both say they are aware of the issue. No resolution yet and no ETA. TWC really knocked my socks off by giving $5.00 off for the HD tier we pay for since we can't get any of the 1000-series channels. Am I one of the very few that is having this Tuning Adapter issue? (It's a Cisco STA1520)

     
  2. parttimer

    parttimer New Member

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    Jun 6, 2008
    You are not alone, I am in Ashtabula Ohio with two useless Tivo's for HD. I got an update today to .0f but that didn't seem to fix anything. My second tivo we just bought has an M card in it and after about 6 hours the unit locks up and and I either have to reboot or pull the cable card to get it to work. My original unit is a series 3hd with two s-cards and no 1000 channels their either. Last time I called I was told the engineers are working on it but there is no expected fix date. How the F do you roll something out without testing it. That is just bad business.
     
  3. zaknafein

    zaknafein Shorthanded

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    Jul 17, 2001
    Kansas City, MO
    On Monday, both of my cable cards (which have been working relatively flawlessly for almost 3 years) went dead. The only channels TiVo can tune are the analog ones. When I try to tune a digital channel, it says "Searching for Signal on Cable In" and never tunes.

    Called TWC Kansas City, and the rep sent several hits to the cards, which did nothing. Have a truck roll scheduled for Friday afternoon. I asked them to send an M card to replace the two S cards, we'll see what happens.
     
  4. Shmooh

    Shmooh New Member

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    Feb 20, 2009
    Cary, NC
    Wait, what? I think I missed something. What's not working, exactly? Can you two not get any SDV-transmitted programming, or just not channels over 1000? Did TWC change the channel map on you, and now you just can't see the channels now that they've moved?

    We've had a TA for a while now with a TivoHD. It's been flakey, but has been reasonably stable for the past few months. Occasional glitches in the past few months include the Tivo menus freezing up a few times (just wait for it to time out and it's fine) and a couple spontaneous Tivo reboots. These sound like Tivo software / driver bugs to me, though. Even if it's related to the TA behaving badly, the host device (the Tivo) should never be so adversely affected by a peripheral (the TA).
     
  5. parttimer

    parttimer New Member

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    Jun 6, 2008

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    Neither of my units get the 1000's, you get a message saying the adapter doesn't work. One of my units, about 2 months old will work fine for a day, then lock up. You press the button, hear the noise, and nada. Pull the cable card and it works fine.
     
  6. kawertz

    kawertz New Member

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    Jan 15, 2006
    If you are having troubles with the tuning adapter in Northeast Ohio try disconnecting the USB Cable. You will loose the SDV channels but at least you will have the locals and non-SDV channels in the 1000. My problem is that every channel I receive is good except 1000+. I have talked numerous times with Cablecard Support and they keep assuring me that they are bugging the Engineering Department for NEO. UMMM Yeah sure you are.
     
  7. smak

    smak TV MA SLV

    27,329
    2,969
    Feb 11, 2000
    NoHo, CA USA
    What was the guy on the phone at TW telling me when he said that their would be 2 cards, one for channels 0-99, and one for 100+ and VOD?

    Is that total BS?

    -smak-
     
  8. KobeWilliams

    KobeWilliams New Member

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    Mar 19, 2010
    Thanks for this thread! :D
     
  9. Fofer

    Fofer Bo55man69

    93,453
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    Oct 29, 2000
    Thanks for your upcoming spam! :D
     
  10. littlell3

    littlell3 New Member

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    Nov 10, 2009



    You are not going to get VOD with a Tivo.
     
  11. littlell3

    littlell3 New Member

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    Nov 10, 2009


    I have spoken to Cablecard Support and I do believe that they are doing what they are saying, I believe they are talking to the Engineering Department for NEO, only because everytime I have talked to this group they have been right on the money and fixed my issue, I believe that if there was nothing they could do about it, they would explain that and why.
     
  12. jchick

    jchick New Member

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    Feb 18, 2008
    Still not feeling the love in Aurora, Ohio.


     
  13. singletond

    singletond New Member

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    Sep 27, 2009
    We have Hi-def from Time Warner, and a Tivo (plus the TM “cards” that go in the back of the Tivo) and the TM-supplied Cisco STA 1250. The system drops “switched” channels ever since we got it. If I take the Cisco out of the circuit, call TM and ask them to send down the updates, those updates reach the Tivo and we get all the non-switched HD channels right way, but switched HD channels (CNN ch 135 is my test case) are “unavailable”. Then a few moments to many hours later we get the HD switched channels (ch 135 and the others work fine), then from 1-3 weeks later the switched channels go “unavailable” again. It seems that the Cisco prevents regular updates to the TM cards for switched HD channels. Is this a known problem? Is the a known fix?
    Next step seems ot be get a set top box from TM and compare the channels we get.
    Then maybe dump TM in favor of DirecTV?
     
  14. dlfl

    dlfl Cranky old novice

    9,150
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    Jul 6, 2006
    Dayton OH
    These kinds of TA problems are pretty common with TWC. If you look at the several threads with Time Warner in their names you will see plenty of similar complaints. A delay of up to several hours after a "hit" to get all the channels is unusual though, I think. Are you power cycling your TA and cycling the USB cable after the hits?
     
  15. squiddohio

    squiddohio Member

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    Dec 20, 2001
    Ohio
    After a "hit," it is NOT unusual for my TAs (I have 2) to take an hour or two to get settled in and go from flashing green light to solid. I don't understand it, and they usually go off stream once every 4 to 6 weeks (at the same time, courtesy of TW "signals") and require me to call for another hit. It's a giant pain.
     
  16. dlfl

    dlfl Cranky old novice

    9,150
    833
    Jul 6, 2006
    Dayton OH
    Which TWC system are you in?
     
  17. gallobg

    gallobg New Member

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    Nov 20, 2006
    Just spoke with a service tech at my location in Twinsburg, OH. He said that TWC NEO is rolling out the update on a box-by-box basis (e.g., a separate update for each set-top box version that they support). According to him, support for Tivo has not yet been rolled out but should be later this week or early next week (Tivo is pretty near the bottom of the update list). We just have to wait for our roll-out.

    On the plus side, TWC customer service didn't blink at reducing my cable bill by 10 days. If this isn't fixed by next week I'll call again and have it reduced further.
     
  18. squiddohio

    squiddohio Member

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    Dec 20, 2001
    Ohio
    "Which TWC system are you in?"
    I am in Time Warner, Cincinnati - City - I have a digital package, and the HD package, and I get HBO and Showtime. I have no TW box, just a Series 3 and two HD boxes, which hold a total of 6 cable cards. Two of my TiVos have a TA, and when they go on the fritz with the blinking green light, they usually go off at the same time, which a TW support lady admitted was due to some "signals" that TW sends out from time to time for updates, etc. Why they send that signal to me I don't know, since I do not have any of TW's hardware.
    Other than this constant problem with the TAs, which seems to happen every 5 or 6 weeks, the TW service and the picture quality and even the customer service are excellent.
    Before the S3 came out, I had a TW DVR, and there is no way I would want to go back to that mess, even at the low, low price of whatever they charge a month.
     
  19. dlfl

    dlfl Cranky old novice

    9,150
    833
    Jul 6, 2006
    Dayton OH
    OK, you and I are in the same system (SW Ohio). My TA goes out every 4 or 5 weeks (8-blinks-pause). I usually end up talking to the TWC National Cable Card Support desk, since they have been the only ones able to fix the problem 2/3 of the time. Last time, the NCCS guy told me the TA's are programmed to require a "balancing hit" every 30 days. This is supposed to happen automatically, but he suspects our system isn't getting it done.
     
  20. bobrt6676

    bobrt6676 Member

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    Dec 31, 2007
    Huber...
    I had the 8 blinking light last night. I have reported before the NCC techs had told me it takes 3 "authorizing" hits to get all stations back. And it works immediately when the 3rd Hit is sent. Of course I had to start out with the 1st line, she tried 1 hit, nothing. I told her it takes 3 hits. She could not comprehend and transfered me to 2nd tier. After 10min on hold, I explained again and she sent a hit. Nothing. She said she would have to roll a truck. I explained and asked her to send 1 more hit. She did and instantly all my SDV stations were back. She was amazed and made a note on my account.
     

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