Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. dlfl

    dlfl Cranky old novice

    9,159
    836
    Jul 6, 2006
    Dayton OH

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    There wasn't on my TWC system (Southwest Ohio). This info is of no interest to 99+% of their subscribers so the tech support people don't usually have it handy. I assume most subscribers get reliable lineup info directly from their TWC set-top box or DVR. When my cable cards and TA were installed last July the installers couild not even give me a list of the channels I should receive. I keep asking for channel lineup brochures and they keep sending them, but they are never up to date. They have a channel lineup webpage but it is so user unfriendly that it's practically useless (and doesn't distinguish SDV channels at all, of course).

    I once made a tech support person read me the list of SDV channels over the phone, but later determined it was inaccurate and incomplete.

    There is a way you can tell if a tuned channel is SDV, see **this post**.. This is tedious and of course requires you to be able to tune the channel -- not helpful if you're wondering if you're failing to tune SDV channels that you should receive.
     
  2. supersportsfan

    supersportsfan New Member

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    Sep 15, 2005
    Question...thinking of upgrading from my HD to the Premiere. Will I be able to switch my M card from one box to the other, or will I need to have Time Warner roll a truck?
     
  3. squiddohio

    squiddohio Member

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    Dec 20, 2001
    Ohio
    You should be able to just switch the cards and call TW to have them send the appropriate signals, which are needed because the card has to be paired or mated or something to the new box. However, some cable companies seem to want to send a "technician" for such tasks. Be aware, however, that if this is the case, all he will do is take the card, put it in the new TiVo, and call in for some hits. He will have to follow the TiVo instructions you will have, because he will surely not know the TiVo procedures (which is why TiVo prints them out to hand to the "installers." Generally it will be a waste of his time, as a trained chimp could put the card into the box, but rules are rules.
    Good luck.
     
  4. jawboneradio

    jawboneradio New Member

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    Mar 11, 2010
    Anyone in North East Ohio with Time Warner Cable not getting the HD channels in the 1000 block? TWC made a lineup change and moved all the HD channels to the 1000's. Tivo has updated the channel guide, but all the HD channels are still in the 400 block. Frustrating to say the least. Can anyone else here commiserate?
     
  5. samsauce29

    samsauce29 Active Member TCF Club

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    Nov 30, 2007
    Erie, PA

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    Northeast OH (actually Erie, PA) here. All of my channels are working fine as of tonight. The lineup changes came in 2 pieces Tuesday for most and today for local channels. The only one I'm missing now is Fox Sports Pittsburgh.

    There was a post from someone in Erie County with a TWC box that mentioned they had moved back to the 400's so it's possibly only in some places.

    I can commiserate with you though... hoping this is the end of all the channel flip-flopping.
     
  6. jchick

    jchick New Member

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    Feb 18, 2008
    The channels 1000 and over do NOT come in. As you said, Tivo thinks they are there but blank screen.


     
  7. SubEffect

    SubEffect New Member

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    Oct 23, 2006
    I'm in Lake County and currently re-running guided setup for the third time this week in hopes that the channel lineup gets sorted out. With SDV, it's become quite a nightmare to go back and tune in the 'old' 400 channels since switching between them too frequently is enough to kick the Cisco TA offline for 5-10 minutes. I am hoping this gets cleared up soon. I'm not sure if I should call TWC or TiVo for some help or a status.
     
  8. jchick

    jchick New Member

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    Feb 18, 2008
    So, I just talked to a TWC support rep. She blames it on TIVO, that they have not yet reached an agreement with TWC to 'program' their tuning adapters. She said to call TIVO and complain.

    Whatever. This sucks.
     
  9. samsauce29

    samsauce29 Active Member TCF Club

    456
    110
    Nov 30, 2007
    Erie, PA
    I'm not sure what that means at all... but all is now well in Erie, PA, also part of the TWC Northeast Ohio division.

    I'd call back and ask someone else... or maybe call TiVo first and ask them if there is any truth to the statement.
     
  10. frankincensed

    frankincensed New Member

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    May 3, 2009
    I did just that, called to ask that I want a M card be written on the work order. What a s--t storm that started. They keep telling me they dont supply M cards, or the (so called)technician that comes to install will have what I need & know what to do. After reading these accounts of incompetence I am starting to second guess using Tivo as a cable box. Up to this point Ive just been using it as a stream box.
     
  11. StanSimmons

    StanSimmons Senior Moment Member

    4,717
    3
    Jun 10, 2000
    Flower...
    Bingo! That is exactly what TWC is hoping for. Stand your ground and make them keep rolling trucks until it works.
     
  12. vboshart

    vboshart New Member

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    Mar 14, 2010
    Utica
    Utica, NY - It took me 3 months and 6 TWC visits but I finally got my TiVo Series 3 HD box working with Time Warner Cable.

    The end result is that for our area you need a CableCard and Tuning Adapter box. The CableCard should be a MS (multi-stream). This one card will let you access both tuners on your TiVo box.

    The cost for the CableCard per month is $2.50. There is no charge for the Tuning Adapter.

    They could not supply me with a tuning adapter but I was able to order one on the Time Warner web site. This item is free. I was able to install it myself.

    I did run the TiVo setup again once I had the Tuning Adapter installed. Fortunately, even though I did not have the CableCard yet, it gave the option to install a CableCard later.

    Once I finally had both items, a tech returned and called TWC to activate the card. It wasn't until some EMM data was sent that the "card" started seeing digital and HD channels. Within 24 hours, all my HD channels programming info was available.

    I'm a happy TiVo user again.... I hope this information helps someone else in my area to know that you can use TiVo HD in Central New York.
     
  13. frankincensed

    frankincensed New Member

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    May 3, 2009
    Ive decided that when the cable guy shows up at my house today, if he doesn't have a m card Im going to forget trying to use tivo hd as my cable box, & just continue to use it as a stream box. This is way too frustrating to screw around for multiple visits from TWC to get this box to work right. Why cant Tivo boxes just take a direct cable input like the TWC dvr?
     
  14. SCSIRAID

    SCSIRAID Active Member

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    Feb 2, 2003
    Vero Beach, FL
    Because the cableco signals are encrypted and TiVo needs the 'magic decoder ring' in order to decrypt those signals so they are usable. The magic decoder ring is also known as a 'cablecard'. :D
     
  15. bobrt6676

    bobrt6676 Member

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    Dec 31, 2007
    Huber...


    SW OHIO TWC - I have 2 TIVOs 2 M-card's. I had 2-S-cards replaced 1 month ago with 1- M-card. The tech that came out was reading off his directions from TWC and it stated only M-cards should be installed in TIVO's. :rolleyes: CSR's are mostly clueless(some are very good) Just have them put M-card requested on the service ticket. Don't settle for less.:D
     
  16. JimWall

    JimWall Member

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    Oct 19, 2002
    The support rep is clueless. Keep calling until you get someone who knows what to do or will escalate it to someone who does. Tuning adapters work with more than TIVO though TIVO was the first product to take advantage of it.
     
  17. JimWall

    JimWall Member

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    Oct 19, 2002
    I understand TWC DVR and set top boxes now use cable cards also. The main difference is TWC devices support full two way communication with cable system and TIVO does not. Also it costs a lot of money to add that to TIVO. The tuning adapter is a low cost alternative. To be true two way I don't know how much cost is licensing and how much of it is adding processing power to the TIVO to run the cable companies code/plug-in.
     
  18. squiddohio

    squiddohio Member

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    Dec 20, 2001
    Ohio
    As it does once every 4 or 5 weeks, my tuning adapter went down and I got the flashing green light again. I called TWC for the usual hit, and this time I got a rep who seemed to know what I was talking about, quickly sent out the hit, resolving the problem. She even admitted that this is caused when TW sends out some signals from time to time, although she did not know what those signals were. Perhaps time and repeated TA calls are educating the folks at the other end of the line. We can only hope, although it would be nice to have a TA that did not need to be "hit" with signals 10 times a year, each of which requires a call to customer "service."
     
  19. KeithB

    KeithB New Member

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    Dec 12, 2008
    Charlotte
    TWC Carolinas - Charlotte - Just received their "New Digital Cable Lineup" mailer. They're shifting everything from the 200s up into the 1000s like other TWC areas. I really hate knowing just how screwy this is gonna get between TWC, Tribune, and TiVo. :(
     
  20. KeithB

    KeithB New Member

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    Dec 12, 2008
    Charlotte
    Agreed. The tuning adapters are supplied by the cable companies, not TiVo. The TA firmware is programmed by either Cisco or Motorola, depending on your system. The local cable company is responsible for rolling out firmware upgrades, depending on their hardware and their people.
     

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