Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Jan 2, 2010 #4601 of 6277

    mmcgown New Member

    Feb 7, 2002
    Austin TX


    You're not remembering it wrong.
  2. Jan 2, 2010 #4602 of 6277

    IMD Member

    Jul 4, 2003
    Thought I'd add one positive note here, for prospective HDers. I'm on Time Warner in Rochester, NY and recently upgraded from a 9-year old Series2 to an HD XL. So far (1 week) it's working great with an M-card and TA.

    TW was mostly helpful, although they would not send me a TA until AFTER the tech came out and "installed" (inserted) the M-card. It took only two days to get the TA, so no great loss. First M-card didn't work, as with the M-card I actually lost some of the HD channels once I installed the TA. However, a truck roll produced a second M-card that worked fine, and I've had steady power on the TA ever since.

    Just a note that in all the confusion, the system does occasionally work :D
  3. Jan 6, 2010 #4603 of 6277

    Stormspace Electrocuted by TiVo

    Apr 13, 2004
    Hartsville, SC
    Tried to record Doctor Who, the end of time part one last week. BBCA was pixelating and hanging so bad I had to torrent the show just to watch it. Part two recorded fine, but it was on a different day.
  4. Jan 7, 2010 #4604 of 6277

    Shmooh New Member

    Feb 20, 2009
    Cary, NC
    We recorded the same thing, and had a good bit of pixelation as well. It was still watchable, if a bit irritating.

    TWC has been working with SCSIRAID here in the Raleigh NC area regarding the pixelation of SDV channels. Check out the TWC Tuning Adapters Carolina's thread for more on this. Start around ** here ** for the most recent info. I'm assuming BBCA is an SDV channel for you, too?

    As a side note, our local Fox affiliate recently had an issue with their connection to the data feed from Fox itself - massive pixelation and cut outs for an hour or so. Half the show was gone, and it was entirely unwatchable. This had nothing to do with Tivo and I think it's pretty unlikely that was your issue, but I'm just throwing it out there as a remotely possible problem with your region of the country on BBCA.
  5. Jan 7, 2010 #4605 of 6277

    LockRob New Member

    Aug 24, 2003


    I would like to know who best to #itch to...
    There are many times that if I am watching a show that I actually need to be able to hear, I might as well turn off the TV. Pixelation and audio drop-out of about half of every third sentence.
    On some shows, it doesn't matter; but on others it REALLY does, and they become un-watchable. Something's got to give, and at this point it may be my cable contract! It wouldn't be so bad if this were an occasional problem, but here in Charlotte, it is what our cable service is all the time. The really bad thing is that I dropped DirecTV to move to cable for the HD, and for the most part the service has been horrendous.
  6. Jan 7, 2010 #4606 of 6277

    lwarzy New Member

    Aug 26, 2009
    May be stating the obvious to some, but all of my pixelation/SDV/tuning adapter/signal strength issues were solved by replacing the cable between my TiVo and the turning adapter. The one that comes with it is a piece of crap. Needless to say, I didn't figure that out my own... I had someone come out from TWC and after that was replaced, everything was crystal clear. So if you've got a better coaxial cable lying around, give it a shot before waiting on a service guy to come out.
  7. Jan 7, 2010 #4607 of 6277

    debdean New Member

    Jan 7, 2010
    These cable cards are a pain. Every other month I loose the signal and TWC has to come out and fix it. Rebooting never helps. I love TIVO but I dont understand why it had to be designed with these cable cards. I kind of regret ever buying the HD Tivo now. I should have gotten the TWC DVR.:(
  8. Jan 7, 2010 #4608 of 6277

    debdean New Member

    Jan 7, 2010
    These cable cards are a pain. Every other month I loose the signal and TWC has to come out and fix it. Rebooting never helps. I love TIVO but I dont understand why it had to be designed with these cable cards. I kind of regret ever buying the HD Tivo now. I should have gotten the TWC DVR.
  9. Jan 7, 2010 #4609 of 6277

    m_jonis Member

    Jan 3, 2002
    Albany, NY
    Thanks for the link, although in Albany, the issue doesn't appear to be the TA or Tivo, but rather TW SDV in general. Even people with the Scientific Atlanta cable boxes with cable cards get pixelation on SDV only channels. That would seem to me to indicate it's a systemic problem in TW Albany's SDV system and/or something with their own cable cards.

    I'll still dump TW in a second the minute FIOS comes to town or DTV has a Tivo that can do MRV/TTG.
  10. Jan 8, 2010 #4610 of 6277

    CrispyCritter Purple Ribbon Wearer

    Feb 28, 2001
    I see. TWC proves themselves incapable of supporting their own equipment, and because of that, your reaction is to get more TWC equipment? I'd be doing a lot more complaining to TWC, including getting money back.
  11. Jan 8, 2010 #4611 of 6277

    JimWall Member

    Oct 19, 2002
    I had some pixelation problems a while ago. I would also randomly not even get certain channels SDV and non-SDV.
    Problem is virtually eliminated after a tech determined my signal was too weak and the cable in the ground outside was water damaged.
    He installed better quality splitter inside, an amplifier outside and replaced all the coax cables inside. He said the techs have been complaining about how low the quality is for the coax cables that come with the tuning adapters. He said the TV signal from a station 110 miles away is able to get in a cause interference and pixelation! Especially TNT HD in Southwest Ohio.
    A few days later a crew came and replaced the underground cable.
  12. Jan 8, 2010 #4612 of 6277

    SCSIRAID Active Member

    Feb 2, 2003
    Vero Beach, FL
    Yup... I just tossed the cable that came with my TA's in the trash. I make my own with quad shield and compression fittings. No problems.
  13. Joey Bagadonuts

    Joey Bagadonuts New Member

    Mar 13, 2006
    Anaheim, CA...
    :up: Well said. I've been saying all along that TWC's feigned ignorance with regard to CableCards and their proper installation is nothing more than a ploy on their part to keep their customers from opting to go with TiVo instead of TWC's POS DVR's.
  14. Pafrican

    Pafrican New Member

    Aug 20, 2002
    Had my cable card install in SoCal 10 days ago. Things went pretty smoothly. Despite initially being told when I made the appointment that they don't carry M-Cards, never have, and have no plans to do so (pretty sure the same customer service guy stole my credit card number), of course the install tech arrives with an m-card.

    The original dispatch person he spoke to didn't know what he was doing so originally the card didn't pair correctly. He found somebody better in dispatch after calling another tech for a recommendation. After that, everything paired fine. So far no issues. Now, having come from Cox, I know things can happen at any moment and I can run into issues. I hope I dodge them. Fingers crossed.

    Anyway, just wanted to post the success story and hopefully any future installs get "Robert" as your tech.
  15. Fofer

    Fofer Bo55man69

    Oct 29, 2000

    This is hilarious... :D
  16. krille

    krille New Member

    Nov 24, 2002
    For the last couple of months, I've been having a recurring problem where both my Time Warner cable cards cannot tune certain channels. There's no consistent pattern: sometimes it's a few channels, sometimes lots. Sometimes HD, sometimes SD - sometimes premium, sometimes broadcast.

    The only channels that I don't ever seem to lose are SD broadcast, and the two cards always lose the same channels at the same time. So it seems like a provisioning problem. A friend who also lives in Brooklyn reports a similar issue that started about the same time.

    When I call Time Warner they do a couple of perfunctory tests, and then invariably tell me they have to send a tech to the house. The tech does a bunch of irrelevant diagnostics, and then eventually they call some cable card guru who wipes all the entitlements and reprovisions the cards (which could be done without anyone ever setting foot in my apartment).

    Left alone, the missing channels tend to come back after a couple of days.

    Has anyone had a similar experience? Any suggestions for what to do? I don't think I can stand to make yet another unnecessary appointment with a TW tech.
  17. mmcgown

    mmcgown New Member

    Feb 7, 2002
    Austin TX
    You didn't say whether your TWC office is using Switched Digital Video and whether you have a Tuning might help to know that.
  18. dlfl

    dlfl Cranky old novice

    Jul 6, 2006
    Dayton OH
    If TWC support can't fix it on the phone, ask them to connect you to the TWC National Cable Card Support (NCCS) desk. If they claim they never heard of that, tell them you know it exists and give them the telephone number: 866-532-2598. Note: you should not call this number directly -- you're supposed to get referred to them either by TWC local support or TiVo support. If they still refuse to connect you, hang up and either call TiVo support or wait a while and call TWC support again, hopefully getting a better rep. The NCCS hours of operation are 10am to 11pm Eastern time. Note that not all TiVo support reps know about NCCS so you may have to insist and give them the number also.

    My experience with the the NCCS desk has been for Tuning Adapter problems and they can almost always get you fixed up very quickly.

    You can let local support schedule a truck roll, then cancel it after the NCCS desk fixes the problem.
  19. krille

    krille New Member

    Nov 24, 2002
    That's really helpful thanks. As far as I know, TW has not rolled out SDV in my area (the TW website still indicates it's "coming soon"). I'll definitely try to get connected to the national cable card support line - that sounds very promising.
  20. Welshdog

    Welshdog Tivo this, punk!

    Jan 3, 2005
    I have a basic TWC question. When you have digital cable do you still get analog cable? I'm finally thinking of trying a Cablecard here in Austin, but only on my Tivo HD. I have an S3 and two S2s. I would keep these on analog and OTA.


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