Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Jun 1, 2009 #4221 of 6277
    machead

    machead New Member

    3
    0
    Apr 27, 2009

    Advertisements

    Well I found out today that the San Pedro TWC store in San Antonio does indeed have self-install service for CableCards and Tuning Adaptors. I picked up two S-Cards and a TA this afternoon. One of the S-Cards initialized with no problem. The single page instruction sheet from TWC says to call the normal number and instead of putting in your home number to input a "special" 10 digit number got CC activation. Doesn't work. I talk to a rep and they said the card was already activated.

    The second card however doesn't work and now I have to have a tech come out. grrrrr.

    The TA at first would not initialized and give a steady green light. A call to support and it now is active however the TA doesn't work. Goto any HD channel (i.e. 172 SCIFI or 147 FOODTV) and all I get is a grey screen.

    Tech is coming out for that too. sigh
     
  2. Jun 4, 2009 #4222 of 6277
    questors

    questors Member

    80
    1
    Jun 4, 2009
    I have TWC in Orange Co. CA. I got a screen message stating I needed to call my cable provider because my cable cars were not functioning. They had been working fine for over a year and nothing had changed. I called and they sent a tech. He said he has been getting calls like this all day. He said TW was doing something that had to do with "Copyrights" that caused the problem. After he paired the cards and got my channels back every newly recorded show is now copy protected. TiVo Desktop in now useless. Anybody else run into this?
     
  3. Jun 5, 2009 #4223 of 6277
    szurlo

    szurlo Member

    181
    0
    Jul 11, 2002
    Lexington, SC
    Here in TWC Carolinas, everything expect the broadcast networks is copy protected and has been for some time.
     
  4. Jun 5, 2009 #4224 of 6277
    MustHaveTivo

    MustHaveTivo Member

    73
    7
    Mar 14, 2005
    Sierra Madre CA
    Yes, not far from you in LA county. I think the franchise is based in Hacienda Heights. We thought the thunderstorms crashed our cable cards, had them reset, and then noticed we couldn't transfer anything between TiVos. Holding on the phone for them now. Your story is not encouraging.

    We switched from DirecTV just over a year ago. No MRV kills the deal.
     
  5. Jun 5, 2009 #4225 of 6277
    mercurial

    mercurial Retro-Av

    17,166
    1
    Oct 17, 2002
    Caraleigh, NC

    Advertisements

    That CAN'T (at least by my understanding) apply CCI 0x02 to the broadcast channels but they can (and have for sometime here) apply it to EVERYTHING ELSE. Thank goodness I have a S2DT that I record all the shows for the kids on. It let's me keep their stuff contained to on box but still watch it everywhere (since the analog "hole" allows them to be transferred still).
     
  6. Jun 5, 2009 #4226 of 6277
    seggers

    seggers Member

    45
    0
    Oct 6, 2008
    WNY
    TWC in WNY has pulled this stunt too. Like you say, make the TiVoDesktop stuff pretty much useless. All the 1xx (digital) and HD channels - that aren't got as over the air - have now been locked down.

    Of course, none of this stuff can be had from torrents...... :eek: :cool: :D :p (just bitching.)

    Seggers
     
  7. Jun 6, 2009 #4227 of 6277
    dlfl

    dlfl Cranky old novice

    9,159
    836
    Jul 6, 2006
    Dayton OH
    Just got a TiVo HD and am about to go digital cable.

    In my cable service area, digital cable service includes the same channels in the 1-99 range that are included in analog cable service. With digital cable are these channels still delivered via analog signal or are they digital versions? This is TWC, Southwest Ohio, Dayton North area.

    I'm wondering if our second TV (with no TiVo) might still be able to tune the analog channels after we go to digital cable (with no STB). This would be enough for this TV and thus save us the STB rental fee.

    On the other hand, I would rather get the 1-99 channels as digital versions, because my HD analog tuners introduce a slight audio problem (popping noises) on some movies on TCM, one of my favorite channels in the 1-99 analog package. If TCM is digital, I can hope the digital version will not have the audio problem.
     
  8. Jun 6, 2009 #4228 of 6277
    Teeps

    Teeps Well-Known Member

    2,181
    89
    Aug 16, 2001
    Torrance,Cal...
    Anyone else having pixelization problems on Speed TV?
    Recorded Formula 1 practice, the picture would break up at least once every 60 to 90 seconds. Sometimes a few times in the same time period.

    time warner, Torrance,CA
     
  9. Jun 6, 2009 #4229 of 6277
    kingkong316

    kingkong316 New Member

    58
    0
    Jul 12, 2008
    Ok I am moving to the dallas area and will be getting TWC and am switching from FIOS. Just to make sure I understand when I call I want a M Card (Knew this from before) in ADDITION I need a tuning adapter to get the chanels the cablecard won't pick up. Am I understanding this right?
     
  10. Jun 6, 2009 #4230 of 6277
    DougJohnson

    DougJohnson Member

    247
    9
    Dec 11, 2006
    Nope. In Dallas you just need the M card (or two M or S cards if you have a S3). -- Doug
     
  11. Jun 7, 2009 #4231 of 6277
    JimWall

    JimWall Member

    104
    4
    Oct 19, 2002
    In Mason Ohio South of Dayton the analog channels are still transmitted so analog tuners will still work. With cable cards TWC sends all the channels digitally and normally they are of higher quality than the analogue versions.
    The cable card maps the channel you enter to the digital one instead of the analog one. If the picture isn't better you may have problems with a weak digital signal like I did. TWC replaced the outside cable which was water damaged.
     
  12. Jun 7, 2009 #4232 of 6277
    kingkong316

    kingkong316 New Member

    58
    0
    Jul 12, 2008
    Great. Thanks I didn't know Dallas wasn't using SDV.
     
  13. Jun 7, 2009 #4233 of 6277
    DougJohnson

    DougJohnson Member

    247
    9
    Dec 11, 2006
    I'll probably be banned for saying something nice about TWC, but they rebuilt their entire cable system in Dallas about two years ago. So there is no SDV in the foreseeable future.

    Also, after being a ATT DSL customer for almost 10 years, I switched to TWC for my Internet in March. Faster, cheaper, and more reliable. What's not to like? Even their customer service hasn't been too big a PITA.

    But if FIOS comes by my door, I'm outta here.

    -- Doug
     
  14. Jun 7, 2009 #4234 of 6277
    dlfl

    dlfl Cranky old novice

    9,159
    836
    Jul 6, 2006
    Dayton OH
    Thanks, JIm,

    Based on this I get the best of both worlds: I can use my second TV without a STB and get the analog channels and I can get a superior digital version of TCM with my TiVo HD and cable card(s).
     
  15. Jun 9, 2009 #4235 of 6277
    ApexRon

    ApexRon New Member

    9
    0
    Mar 12, 2009
    Apex, NC
    This morning, I am unable to receive channel 279 (NGCHD) and excessive pixelation on channels 277 (HGTVD) and 278 (FOODHD). All other channels are fine as well as the non-HD channels for the three with issues.

    TWC says dispatch but I was wondering if anyone else is having this issue. Send me a private message if you like.

    Cheers
     
  16. Jun 9, 2009 #4236 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,344
    3
    Feb 2, 2003
    Vero Beach, FL
    All three seem fine at my place (in Apex) at 5pm. For what its worth, 277 and 278 are on the same QAM (777) and 279 is nextdoor at 771.
     
  17. NCGrimbo

    NCGrimbo New Member

    1
    0
    Jun 4, 2009
    Just thought I'd post my TWC Carolinas story here. I'm in Clayton, NC and I think the main office for me is in Garner.

    Friday 6/5/09: I called the TWC customer care number to request an M-card and a tuning adapter for the TiVo I had just purchased. The customer care agent was able to schedule the cable card install but told me that I couldn't get the tuning adapter until the card was "on my account". So I had them schedule the appointment for Saturday afternoon between 1pm and 5pm.

    Saturday 6/6/09: Cable installer shows up at 4:56pm and doesn't know anything about the two cable cards he's brought, an S-card and an M-card. He doesn't even know which piece of hardware the TiVo is when he sees the 4 boxes in my entertainment center. So, I basically took the M-card from him and popped it into the Tivo and then told him what he needed to do to get it up and running. Luckily, there were no more problems and 10 minutes after we started the install, it was over and I had all the non-SDV channels. After he did some work to the line outside, he left. For $45, I don't feel like I got my money's worth.

    Monday 6/8/9: Due to circumstances that I couldn't control, I wasn't able to get back in touch with TWC until Monday. I called TWC CS to get the tuning adapter and was told that I needed to go to a web site to get one sent to me. The agent on the line was kind enough to do the work for me and was surprised to see the web site say that I did not need one. She had me try from my computer and I got the same message. (This is what I get for having a 10 minute install on Saturday. LOL!) The agent put me on hold and about ten minutes later she told me that her supervisor said I needed 2 cablecards to qualify for the tuning adapter. I told her that her supervisor was wrong on two accounts. The first being that I needed 2 cards since I had a M-card and the second being that even if I had only 1 S-card, I would still need the TA. She said she needed to put me on hold again. I said OK. 5 minutes later, she returned and said that the supervisor was gone and that she would look into it and call me back. I told her that I would be shocked if she did, but I gave her my phone number anyway. She promised me she would call back. BTW: It's now two days later and she still hasn't called. LOL!!

    Monday afternoon 6/8/09: Knowing that the first agent wouldn't call me back, I called TWC CS again. This time I got an agent that seemed to know a little more and told me that there was a flag on my account that needed to be set so that I could get the TA, but she couldn't set the flag. She needed a supervisor to do that and that I should check to see if the web site worked for me on Tuesday or Wednesday.

    Tuesday morning 6/9/09: I return from my Tues. morning physical therapy and as I getting ready to fix my lunch before heading to work the phone rings. It's a TWC installer saying that he's on the way to my house with a TA. After I get over the shock of hearing this, I tell him to come on over. I never mention to him that I didn't schedule the install and no one informed me that there was going to be an install. Had I not had PT this morning, I would have been at work and missed the install. Anyway, the installer shows up and he gets to work. He even replaced all of my cables from the wall to the TiVo and TV with new cables. It took him about 15 minutes to get it all done and everything worked like a charm. From what he told me, he's the only installer in the Garner office that knows anything about TiVo and the TA's, so he takes all of those calls. I also found out that they are having problems keeping a good supply of the TA's in stock. After my install, he said they only had 1 more in stock and they didn't know when more were coming.

    The best thing about the Tues. install was that it was free. But had they tried to charge me, I would have raised a fit since it's something that I could have done with no problems. I do plan on seeing if I can get a reduction of the install fee since I did everything except call TWC when the cablecard was installed.
     
  18. feiter

    feiter New Member

    14
    0
    Oct 19, 2004
    I just added the Tuning adapter to my system and got all the channels I was missing without it but I can't access on demand--get a message to call my cable provider. This stinks! I just switched from Comcast in northern CA to TWC in Southern CA--I had zero problems with Comcast and nothing but problems with TWC-I don't think anyone knows how to handle Tivo--it took the tech 2.5 hours to get my cards working and he did not install the tuning adapter--I had to go get that and install today and the whole process took 4 hours of my time--long story but basically given wrong info by tech people and people at a TWC office.

    Sure would like to have on demand. Did you get any solutions?
     
  19. feiter

    feiter New Member

    14
    0
    Oct 19, 2004
    Do you get on demand with the TA working?
     
  20. kingkong316

    kingkong316 New Member

    58
    0
    Jul 12, 2008
    I hear that. I miss my FIOS already. Doug, or anyone else, any advice for me about the installers out there. I know when I was in MD the CC installer there had trouble getting them activated. But here both the installer, and the woman he was talking to on the phone who I assume was activating them, admitted they had no idea what they were doing. Needless to say they got one activated (I have two Tivo's) but I only get the basic channels. The other one didn't even get activated. And the guy skipped out on me before everything was setup. Any suggestions on what might be wrong or what needs to be done to get this corrected so I can pass it on to the installer?
     

Share This Page

spam firewall

Advertisements