Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. szurlo

    szurlo Member

    181
    0
    Jul 11, 2002
    Lexington, SC

    Advertisements

    The Tuning Adapter and the CableCard are two different devices. The CableCard goes in the slot in the front of your TivoHD and decrypts the digital data stream sent to your TivoHD by the cable company. It also controls which channels you are and are not authorized to watch, etc.
    The TA is a box about the size of a small cable box that plugs into your Tivo via USB and coax. The TA is what gives your Tivo the ability to tune Switch Digital Video channels, since it cannot do that itself.
    There are single and multi-stream cablecards, which refers to the number of streams that can be decoded simultaneously. For a device that has two tuners, like the TivoHD, you need either two single stream cards or one multi-stream card. Most people seem to agree that for the TivoHD one multi-stream card is the way to go. Plus, in all likely hood, you are going to have to pay a monthly fee for the card(s) and you'd rather only have to pay for one ;)
     
  2. Swervo

    Swervo New Member

    7
    0
    Oct 3, 2006
    Just wanted to throw this out there. I've been trying since May 15th of last year to get my Tivo HD working. Replaced the Tivo unit, tried multitudes of cable cards, nothing. It would never get past the "Acquiring Channel Information" screen. We ended up having our cable company DVR go out, and while the guy was out replacing it, he claimed he could get any Tivo working. About a day and a half after that, they found the problem:

    They had us listed as being in Santa Monica, CA, when we're actually in West Los Angeles, CA. Because of this, it was trying to authenticate on the wrong head end.

    I thought that might be helpful to someone, I'd never seen anyone mention it and it's one of those "last place you look" kinds of things.
     
  3. gsdaddy

    gsdaddy New Member

    3
    0
    Apr 23, 2009
    Has anyone experienced the second tuner not working with an M-CARD?

    The tech came out yesterday with two S-CARDs and he could not get the second one to work because TWC mistyped a number on the first one. Since he had to start over, he asked me if I wanted the M-CARD he had with him. The M-CARD had the same results: "No Signal on Tuner Two". I called TWC and they told me the card was fine. I called Tivo and we worked through screens where we found the EMM was 0 and they suspected a bad card. I call the installer back and a different tech came back this morning with 2 more M-CARDs to try out. The first M-CARD showed a failure on TWC side. The second one paired and EMM is stuck at 2. The tech said give it a few hours to finish updating and call him back. Grrrrr.
     
  4. machead

    machead New Member

    3
    0
    Apr 27, 2009
    Got my first Tivo this past weekend. TivoHD.

    I use TWC out of San Antonio and have basic/standard analog. On my Mac and PC, I get great clear-QAM pictures.

    Anyway I just went down to my local TWC office and talked to a rep about digital cable, cable cards and tuning adaptors.

    The rep had the following answers:

    1. They will not lease me a cable card unless I pay for the digital service.
    2. They will not give me digital service unless I also pay for their cable box (which I won't be using).
    3. The rep says they know nothing about tuning adaptors or SDV.
    4. A rep sitting next to him said that the TWC store in SA on San Pedro has tuning adators and cable cards available over the counter for self-service.
     
  5. Lorcane

    Lorcane New Member

    33
    0
    Feb 11, 2008
    South Texas

    Advertisements

    This post goes out for anyone that works for or knows someone that works for TWC. I'm in the Rio Grande Valley Area and know one seems to know how to get my cable cards activated again. I has something to do with the warehouse not getting anymore Motorola S-Cards, they are only getting M-Cards from SA. Trouble is the system in the RGV reads those cards as S-Cards and my TivoHD sees them as M-Cards thus they can't get them to activate anyone have a solution? I'm one of a handful of customers having this problem and they don't seem to be trying to fix it quickly. My CC have not worked since December.
     
  6. RichieW13

    RichieW13 New Member

    14
    0
    May 20, 2005
    Thousand...
    Will I be able to access my Time Warner OnDemand programming through my TiVo HD box once I've installed the CableCard (which I don't have yet) - or am I still going to need my cable box for that?
     
  7. RichieW13

    RichieW13 New Member

    14
    0
    May 20, 2005
    Thousand...
    I went into the local Time Warner office today. They said they can't just give me a CableCard. They say I have to get a tech to come to my house and install it.

    What's that all about? Does the tech actually do something special to set my TiVo up with a CableCard, or is it a stupid scam to make it more difficult for me to get rid of their crappy cable box and switch to TiVo?
     
  8. Lorcane

    Lorcane New Member

    33
    0
    Feb 11, 2008
    South Texas
    Richie,

    I was told by a tech when I asked about why they had to come out and install the cards is the fact they had to buy too many replacement TVs when customers installed the cards wrong and bent the pins the card slides into. But don't believe that because they charged me for two installs when I had both my cards installed into my TiVo. FYI, its possible that the TWC reps in your area are clueless about CCs. Most of mine are. In fact my CC stopped working in Nov and they haven't been able to figure out how to reactivate them.
     
  9. JimWall

    JimWall Member

    104
    4
    Oct 19, 2002
    Richie,
    Most people probalby can do it themselves. But problem can happen and at least they can then blame their own people. Tech has to send the S/N of each card and host IDs to someone at TWC who then pairs your billing information to the cards so they can have the keys to decrypt scrambled channels. If some channels don't show up the tech can check the digital signal strength and noise level to see if that is why a particular channel does not appear. If so then tech can troubleshoot it.
     
  10. alansrobot

    alansrobot New Member

    1
    0
    May 20, 2009
    Okay, I live in Kansas City MO, and have Time Warner Cable. I rent a Scientific Atlanta 8300 explorer PVR and was told by TWC that i could buy my own Tivo as long as it has a cable card slot. I don't have an HD TV so I don't need the box to do HD; but I want to continue getting the same channels. I need help figuring out which model I should get that is equivalent to the SA 8300 while spending as little as possible. Thanks!
     
  11. Yoav

    Yoav New Member

    1,048
    0
    Jan 12, 2007
    You should probably get a TivoHD anyways... None of the non-HD tivos support cablecard. Be aware that most cable companies charge a fee for using cablecard too.

    You *can* use an older tivo and attach it to one of your cable company's regular cable boxes, although then you will only be able to record/view one channel (and you'll still have to rent a cable box from your cable company).
     
  12. adsnova

    adsnova New Member

    3
    0
    May 22, 2009
    I have a new unopened TIVO HD DVR. It may stay unopened since I seem to have a common problem.
    The Bakerfield, Ca office of BH will be happy to rent me a cable card; however, they informed me that about half of the stations I subscribe to will be unavailable unless I continue to rent the BH box. They do not acknowledge the the FCC directive to provide me access to all that I subscribe to. They know nothing about the so called "Free Channel Tuning" gadget as referenced on TIVO's web site.
    Has anyone successfully challanged BH on this?
    Is the only option open to me at this time my option to return the TIVO and get my money back? Should I just call DirectTV and get their HD service?
     
  13. jablon10

    jablon10 New Member

    1
    0
    Apr 6, 2009
    I've got Broadcast Basic on Time Warner (Southern California) and a Tivo HD. I currently have a multi-stream cable card installed and it works great. I have another HD TV that is hooked up directly to the coax (no box). Both TVs get regular and HD stations.

    Do I really need the cable card for my "big" TV? Would I still get guide data for my broadcast basic stations? Would the Tivo guide/season pass work any different if I didn't use the cable card?

    I've read that you need the cable card to get guide data for HD stations, but then I've also seen screen shots in the forum of stations like 7-1 (ABC HD) with guide data.
     
  14. alyssa

    alyssa Active Member

    1,661
    7
    Dec 7, 2003
    Sunny SoCal
    you might want to post this question in a BH thread. this thread addresses issues with Time Warner cable.
     
  15. adsnova

    adsnova New Member

    3
    0
    May 22, 2009
    Where I am (at least) Brighthouse is Time Warner. When you search for Brighthouse, the hit at the top of the list is TWC. Thanks for the reply:)
     
  16. LoadStar

    LoadStar LOAD"*",8,1

    40,615
    3,317
    Jul 24, 2001
    Milwaukee, WI
    Brighthouse is a separately run and managed company from Time Warner Cable. Time Warner does own a small portion of Brighthouse, but has no role in the operation or management of the company. (Brighthouse is majority owned by Advance/Newhouse.)
     
  17. adsnova

    adsnova New Member

    3
    0
    May 22, 2009
    Thank you very much for the info. At one time our service was "Time Warner". I just assumed :confused: when the name changed -- that that was what is ws, namely a name chnge. I did not realize there was also an ownership change. Thank you for the information!
     
  18. edeese

    edeese New Member

    1
    0
    Apr 24, 2008
    Columbus, Ohio
    I have a new TiVo HD. So far, TWC Columbus has been here twice - the first time with 3 cable cards, the second time with 5 more cable cards. The most progress thus far has been to get channel 4 (the local NBC affiliate) and most the the 700's (the HD channels) but nothing else. The listings were coming in, but no picture and no sound for the other channels. This is being escalated to a senior tech, who will be out Thursday evening. Any suggestions before they get here? Anything else I should try to make further progress in receiving more channels? Without a cable card, I get channel 2-70, but no HD.
     
  19. JimWall

    JimWall Member

    104
    4
    Oct 19, 2002
    The two most likely issues are either TWC back office is not entering the billing information properly so the cable cards can get the digital signal or the digital signal is too weak for the cable card to lock onto. A weak signal can be checked by TWC techition on-site.
     
  20. Myphsto

    Myphsto New Member

    17
    0
    Oct 22, 2002
    Pewaukee,...
    Couple suggestions which have worked for me with cable card issues on TWC.

    • Be sure the tech checks the signal strength at the cable end which plugs into the Tivo before anything else (not at the jack, at the cable end)
    • Insert ONE cable card at a time, activate and test that single card first, if it works correctly during a channel test then do the second card
    • If a single card is not working tell the tech to tell the office (gotta love communication by proxy) to clear out the programming on the account and enter it in as a brand new account. Sometimes old cable cards and boxes can be on the account which cause major problems
    • Use the Tivo diagnostics page for the cable card while they are sending a 'hit' to it to marry the card to your account. Make sure the card gets a "CP Auth Received", if it doesn't then there is a programming issue at the office, don't let them tell you otherwise

    Check my original post http://www.tivocommunity.com/tivo-vb/showthread.php?p=4456698#post4456698
    for more info.
     

Share This Page

spam firewall

Advertisements