Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. SCSIRAID

    SCSIRAID Active Member

    2,342
    3
    Feb 2, 2003
    Vero Beach, FL

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    It sounds like you are having a problem with SDV overcommitment... not enough QAM's for the number of channel requests. I suggest you post this in the Austin Tuning Adapter thread and cableguy will likely be able to help.
     
  2. prewittj1

    prewittj1 That's What She Said

    5
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    Apr 7, 2009
    Austin, TX
    Just had my multi-stream cable card and tuning adaptor installed yesterday by time warner in Austin.

    Is it normal for the whole screen to go grey for a second every time I change the channel? I figure this is normal and it just takes a second for the next channel to load but wanted to make sure.
     
  3. Klankster

    Klankster Member

    90
    0
    Aug 12, 2004
    Port...
    This is starting to get old.

    We keep having channels that are black when we change to them or we get a "this channel is temporarily unavailable" message.

    I just tried to switch to CNNHD (channel 544) and it would not tune -- it was just black, no "unavailable" message. I brought up the diagnostics and got:

    Tuner 0
    Channel 544
    Frequency 735000kHz
    Mod. QAM256
    Connection type RF2
    Signal source Cable
    Cablecard assoc. Cablecard 2
    Signal strength -
    Signal lock NO
    Program lock NO
    Search Complete NO
    SNR 33db
    RS Uncorrected 0
    RS Corrected 0

    I wonder what the "signal strength -" means. Maybe I should bring down one of our TW regular HD boxes and see if it is getting anything at these times.

    At one point, after several seconds, PROGRAM LOCK and SEARCH COMPLETE went to YES and I popped back to live TV to see the UNAVAILABLE message. I went back to diagnostics and after a short period all went to YES and hitting Live TV again showed that the channel was up.

    What should I do? Will the cable company have a clue how to address this? I have to wonder if it's just our box, our cablecards or the tuning adapter. This whole system seems like such an awful kludge because it has so many possible failure points. How TW will deal with the troubleshooting for this is beyond me.

    My wife is extremely unhappy with this situation. $600 spent on a new Tivo and we get freaking black screens three or four times a day. And I was annoyed at rain outages every couple of months on DirecTV.
     
  4. oldshad

    oldshad New Member

    1
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    Apr 13, 2009
    I am trying to get a correct equipment in order to have a compatible hardware with West Los Angeles TWC. If anyone has a successful setup please tell me about your experience and the type of equipment for TIVO and TWC are used.

    Thanks

    Tim
     
  5. Xunaka

    Xunaka New Member

    27
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    Feb 17, 2009

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    Series 3 or TiVOHD, anything below this will not operate with a tuning adapter. Call your local, depending on their procedures 2 or 1 cable card and the tuning adapter.. its pretty simple
     
  6. KeithB

    KeithB New Member

    156
    0
    Dec 12, 2008
    Charlotte
    You said it. :( I left voice mail messages for two area supervisors at the Charlotte TWC office this weekend and Monday, because a similar thing is happening to me. Plus, nobody in the TWC office can tell me exactly WHICH channels are SDV. The internet chat agent on Sunday didn't even understand what SDV or the Digital Variety tier were. If they can't tell me which HD channels are transmitted via SDV, how am I supposed to diagnose the cause of the problem? :confused:
     
  7. Klankster

    Klankster Member

    90
    0
    Aug 12, 2004
    Port...
    Well, tonight I am cautiously optimistic.

    This morning my wife calls me down to tell me that something is totally hosed on the Tivo -- She says there's a message on it that I need to look at. It's the "Tuning adapter is connected" message. Well, freaking DUH. It's been connected for two damn weeks. I OK the message. The Tivo guys need to address this, I think.

    Another message comes up about a new channel having been added to our lineup. So I'm thinking, "what -- every time we get a new channel the TA hiccups and has to be OK'd???" This may be an issue for the Tivo software guys. I OK that and the channel banner pops up saying it's on CNNHD but the screen is black and it says something about "Channel not available" -- BS because we watch CNNHD all the time. I played around, switching channels around until CNNHD finally comes up.

    I got fed up at this point and called TW to see if we could start troubleshooting our installation. I gave the woman massive detail and told her that I had to see a tech familiar with CableCards and TAs. They said a guy would be out here this afternoon in the 5-8PM timeframe!

    Well, at around 5:30, TWO guys showed up. One was a fairly new guy getting trained, the other was an honest-to-god tech with experience. They started by changing channels on the Tivo as I explained the troubleshooting I had done so far and I started thinking, "the problem will never show up". Then it did. On several channels. The lead tech made a note of all the channels that wouldn't tune. Then he had the other guy hook up the meter to the line and move through the various frequencies. They found a bunch that were bad. They replaced the F-connector on that cable and retested. Still bad.

    Went to the basement, where the line comes in, goes thru an amp and is split to the cable modem, 2 other digital TVs and 2 analog lines. They test the signal and it is bad there too. Tested on a couple of the splitter ports, there was a problem with it so they replaced it and a couple of the F-connectors there. While tech #2 is replacing connectors, the lead tech connects the Tivo feed directly to the output of the amp and we go back up to the Tivo, which is still having tuning issues.

    Now we go out to the pole and I show him the setup, where the power company moved a pole about 15 years ago and left the TW junction box hanging in the middle of the span. They get a ladder and replace the drop to where our line goes underground to the house.

    When all was done, it looks like the Tivo is now tuning OK -- I could not get it to fail. Checking the CableCards, I am now getting signal strength of 90-95 and SNRs of 35/36db where I was getting strengths of 81-85 and SNRs of 33db.

    Like I said, I'm cautiously optimistic. I hope this will take care of most of our problems. I'm just really glad I had a competent technician show up.
     
  8. Conard

    Conard New Member

    18
    0
    Nov 15, 2007
    Naples, NY
    Western NY Finger Lakes TWC:
    I bought and received a new HD unit last Tuesday 4/14/09. I hooked it up that night and scanned for channels to see if I could pull up some hd programming from the local channels. Smooth as silk.

    Called TW for a cable card install that evening. They were here on Thursday the 16th and installed 1 M card and set it up in less than a half hour.
    I have a contract for 2 cable boxes that runs out in Sept. so I had them hook up an HD cable box with HDMI cable to my new HD TV.
    They told me the price would stay the same until my contract was up and then I should call for a pick up on one of the boxes.

    As soon as they left I called to order their SDV box which arrived today, Tuesday 4/21. I had just arrived home from a hernia operation and was hesitant to get down on my hands and knees to hook it up but with a little help from a pain killer and blurry eyes I went for it.

    When I checked the SDV screen on the TiVo it said the unit was not authorized. I called TW, they sent the unit a hit after setting it up on their end and all is good. I went through most of the HD and regular channels and things are working great.

    After all the stories on this forum I was prepared to have to do some major tweaking and calling to get this thing up and running.
    Now if the feeling of a horse kick on my abdomen goes this smooth, I'll be a happy camper.:up:
     
  9. xtoyz

    xtoyz New Member

    16
    0
    Dec 28, 2008
    Rochester, NY
    All,

    My tuning adapter has been giving me some serious grief lately. I received mine from the Rochester branch VERY early on (beginning of January?) I vaguely remember hearing about some units going out with old software, right around the time I received mine. For the most part I have had little issues, but lately I've been getting a lot of black screens. After hitting the power button multiple times, flipping between SDV and non SDV channels, and finally rebooting the TA by unplugging power I got it to come back. It's done it a few times right in the middle of recording multiple shows during primetime hours. Is it possible to update these things? Or to check current versions?

    Thanks for any help,
    Shawn
    p.s. Loving my Tivo otherwise!!!
     
  10. skasol

    skasol Member

    60
    1
    Apr 23, 2009
    do we need the TA? I got a tivo installed 2 weeks ago in santa clarita california, and now I got me a 2nd one for my bedroom, the installer said that he is going to add the TA adaptor to both of them today when they come back to install it.

    my tivo seems to work fine without the adapter so my question is , do I need the adapter?

    it seems that too many people are having trouble with it.

    thanks for your help in advance.
     
  11. xtoyz

    xtoyz New Member

    16
    0
    Dec 28, 2008
    Rochester, NY
    Depends on whether or not you're getting all of your channels? The tuning adapter allows the tivo to receive channels it normally would not be able to because TWC made them "switched digital video" channels.


    Shawn
     
  12. skasol

    skasol Member

    60
    1
    Apr 23, 2009
    thanks shawn,

    the technician said it was up to me, is there a fee for the TA?
     
  13. xtoyz

    xtoyz New Member

    16
    0
    Dec 28, 2008
    Rochester, NY
    Sort of. Mine was free, and the tech ordered it when he came out to "install" my cable card. It was shipped direct to me, and I hooked up. TWC tried charging me an installation fee, which I argued was ridiculous since I installed it myself. Also,it came without a USB cable so I had to buy one myself.

    I ended up getting out of the install fees plus I received a credit for my cable, but you may not. If he's doing the cable card at the same time it will probably be one flat fee.

    Shawn
     
  14. skasol

    skasol Member

    60
    1
    Apr 23, 2009
    thanks he tried to say it was a monthly fee.
     
  15. BruceShultes

    BruceShultes Member

    406
    0
    Oct 2, 2006
    Albany, NY
    Even if you are receiving all of your channels now, your local TWC branch may still start using SDV sometime in the future.
     
  16. xtoyz

    xtoyz New Member

    16
    0
    Dec 28, 2008
    Rochester, NY
    I guess you guys could be different? I definitely have a fee for my cable card, but now you're gonna make me go check my bill!!! I'm almost positive there is NOT a fee for the TA, then again I don't do the bills every month (that's what woman are for!:eek:)

    Shawn
     
  17. szurlo

    szurlo Member

    181
    0
    Jul 11, 2002
    Lexington, SC
    Cable cards are $2.50 per month here. The tech that put my TA in said that there would be no fee for the TA "for the first year". I asked him if that meant there would be a charge thereafter, and he said "maybe". It'd be nice to think that the TA would be free forever, but I seriously doubt that will be the case. The initial thinking for most of us would probably be that TWC "owes" us the TA for breaking our one-way host devices with SDV and thereby violating a few FCC rules and regs, but cablecards pretty much also exist because the cablecos have to provide them to satisfy many of the same FCC rules and regs, and we pay for those anyway. I'm not even sure why the TA is free for the first year. Has to be a huge money loser and I'm not sure how they could recoup it. Not sure the TAs will need to be in service for enough years for them to recover their costs via rental/lease/whatever-you-want-to-call-it fees.
     
  18. skasol

    skasol Member

    60
    1
    Apr 23, 2009
    my cable guy also stated that the TA would be free for the first year and that he didn't know the cost there after
     
  19. gsdaddy

    gsdaddy New Member

    3
    0
    Apr 23, 2009
    I just purchased a Tivo HD and Time Warner Cable (TWC) told me that they don't support CableCards and that all I need is a SDV box. After reading though the posts on this site, I come to the conclusion that I still need CableCard(s) to pickup digital & HD signals. I called TWC back and asked a different person for 2 CableCards and a SDV box. She informed me that the SDV switch is built into the CableCards. I don't think is correct and I have already ordered the SDV switch from the TWC website. I have an appointment this Saturday for CableCard installation. I am keeping my fingers crossed.
     
  20. skasol

    skasol Member

    60
    1
    Apr 23, 2009
    try to get their multi stream cards.
     

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