Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. muya

    muya New Member

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    Jul 22, 2005

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    No. TiVo will follow the name and episode number. That's one of the big reasons why i won't use the TWC DVR, among several other reasons.
     
  2. Chun

    Chun New Member

    4
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    Nov 11, 2006
    Carlsbad, CA
    I'm in Carlsbad and my S3 literally just stopped working. Tivo said the box was fine and to look at the cable cards. TWC came out with 2 new cards and can't get them to go and says it's the S3 (imagine that) I've asked over and over if SDV has been rolled out and is a factor and they say no. interesting to see you have the adaptor............
     
  3. mrjosh

    mrjosh New Member

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    Mar 16, 2008
    Keith and other Charlotte, NC-area TWC customers, I called customer service two days ago and found out that TAs have been available since March 4 and hat they would contact me when they would ship one. The CSR said something about a self-install as she read very quickly through the note she had received on them. The next day, I went to our local TWC office to see if, by chance, they had any in stock. The lady who waited on me had never even heard of Tuning Adapters, but the lady next to her said she had "read something about them the other day." They didn't have them in stock. Let me know if any of you have any luck.
     
  4. monkeyhouse

    monkeyhouse Troubled by TWC

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    Sep 5, 2008
    Charlotte, NC
    I finally got an email from TWC on Monday indicating asking me to confirm that I wanted a tuning adapter after previously registering for one. So I did that. The following day I got an email saying it had been mailed out. Wednesday I received the tuning adapter on my doorstep. At least that turn around was quick despite them being available since March 4 - I didn't know that.

    I only just got round to installing the Cisco tuning adapter last night. I thought it was a simple install and the instructions indicated as much too. So I have it all plugged up but no SDV channels are coming through. I've reset the TiVo twice and still no luck.

    Today I did a restart and a (long) guided setup. And it still doesn't work.

    I checked at tivo.com/switched to see what that had to say and found out there was a menu option for it...
    Messages & Settings > Account & System Information > Tuning Adapter
    It said that no tuning adapter was present!
    I reset the TiVo again and the tuning adapter.
    Now it recognises the tuning adapter is there but it's not picking up any channels at Messages & Settings > Account & System Information > Tuning Adapter > Test Channels
    At no point have I seen the screen for receiving channel info
    [​IMG]
    And the green light on the tuning adapter continues to blink (receiving data?) since I restarted it about an hour ago.

    Only last week a friend of mine had a new TiVo cable card install and got the tuning adapter installed at the same time and he's not had any problems.

    It sure would be typical that I've received a kaput unit
     
  5. monkeyhouse

    monkeyhouse Troubled by TWC

    13
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    Sep 5, 2008
    Charlotte, NC

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    What was said to you about not having any multistream cards is cobblers. I have one and had it for over a year. Now unless they have run out and all they have left is single stream cards - I guess that's possible but I started out with 2 single stream stream cards and TWC never got them working then finally they brought a multistream card out and it's been fine.

    Hope your tech shows up eventually!
     
  6. monkeyhouse

    monkeyhouse Troubled by TWC

    13
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    Sep 5, 2008
    Charlotte, NC
    My tuning adapter is working now.
    I disconnected all the cables to the tuning adapter, resting for 30 seconds, then reconnected them back up again - power being last. I didn't reset the TiVo.
    After a few minutes I got the following screen
    [​IMG]
    And all the SDV channels are now coming in from what I can see so far.
     
  7. Klankster

    Klankster Member

    90
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    Aug 12, 2004
    Port...
    OK, I got a Cisco tuning adapter for our Series 3 unit from the Milwaukee Time Warner office a couple of days ago and it mostly seems to be working OK, but while changing channels around tonight trying out stuff, we ran into several instances where we'd go to a channel we should be receiving and it was black. Changing the channel up and down didn't make it work, but hitting the LIVE TV button twice to switch to the other tuner and back got it working. At the time the other tuner was recording a program, so I'm pretty sure both cablecards are working.

    This happened a couple of times, and I'm a bit worried that this will happen when the unit is trying to record something. This obviously shouldn't happen -- Is there a way I can troubleshoot this? Or is there a known solution to this issue?
     
  8. mrjosh

    mrjosh New Member

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    Mar 16, 2008
    Thanks for the update, monkeyhouse - I'm glad everything is finally working for you!

    I signed up to receive my TA from TWC on November 14, but I haven't heard the first thing about getting one. Any suggestions besides just being patient? I've tried that already. ;)
     
  9. SCSIRAID

    SCSIRAID Active Member

    2,342
    3
    Feb 2, 2003
    Vero Beach, FL
    Next time you get the black screen... suggest that you pop into DVR Diagnostics and check (for the tuner with the black channel) the Signal Lock, Program Lock and Search Complete values... I expect you will find Yes, No, No. Also check the three PID values a little further down. When you get the channel back to normal... check DVR Diags again... The first three should all be Yes and hopefully the PID values will be the same.... Please let us know what you find.
     
  10. Klankster

    Klankster Member

    90
    0
    Aug 12, 2004
    Port...
    Will do. Thanks.
     
  11. Apr 1, 2009 #4171 of 6277
    allietx

    allietx New Member

    46
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    Oct 5, 2003
    Austin, TX
    Holy crap... any other Austinites following this TWC Pricing Tiers story?!! If there is already a thread of people freaking out about it, please point me to it!
     
  12. Apr 2, 2009 #4172 of 6277
    Klankster

    Klankster Member

    90
    0
    Aug 12, 2004
    Port...
    It happened to my wife today. The Signal Lock, Program Lock and Search Complete values were YES, YES, YES. Signal level was fluctuating between 86 and 91. When I exited the screen the channel was up. Odd. I'll keep checking if it comes up again, but perhaps the signal level wasn't quite up to snuff.
     
  13. Apr 2, 2009 #4173 of 6277
    notting

    notting Member

    69
    1
    Dec 15, 2005
    Chapel Hill, NC
    Going back to this for a second... please check my understanding:

    1. unless they really overcompress, they can't fit more than 2-3 channels in a QAM
    2. which leaves them a SDV capacity of 14-21 HD channels
    3. yet there currently are at least 29 HD SDV channels (in RDU), not to mention the 20+ SD SDV channels

    So, less than 50% of the HD channels can be made available simultaneously at any particular head end (and this percentage drops with each month and each set of new channels...)?
     
  14. Apr 2, 2009 #4174 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,342
    3
    Feb 2, 2003
    Vero Beach, FL

    Two HD's per QAM would be optimal... Three is pushing it. My understanding is that TWC is allocating 15Mbits for SDV HD and 3.5Mbit for SDV SD which would allow 2 HD's and 2 SD's per QAM.

    As to the rest... close... There are multiple 'service groups' serving a number of 'nodes'. All the service groups are created at the head end and distributed to the nodes. So within a given service group there are 8 QAM's which are carrying SDV content. Now... each service group is independant from the other service groups... so the ratio is not 8 QAM's for all of the Raleigh area (hundreds of thousands of homes)... its 8 QAM's per service group (100 or so homes or thereabouts). SDV really only works if you put lower usage stuff on it. The high usage stuff should be linear. If they start getting blocking... TWC will likely adjust what is SDV and what is not. Have faith... they arent stupid... :D
     
  15. Apr 2, 2009 #4175 of 6277
    notting

    notting Member

    69
    1
    Dec 15, 2005
    Chapel Hill, NC
    Thanks... I was just trying to get some data since it appeared I was running into SDV over-commital with my TA; turns out it was an entirely different bizarre error.
     
  16. Apr 3, 2009 #4176 of 6277
    mercurial

    mercurial Retro-Av

    17,166
    1
    Oct 17, 2002
    Caraleigh, NC
    **BOGGLE**

    I guess that's why I'm an agnostic. ;)
     
  17. Apr 3, 2009 #4177 of 6277
    Lovetroll

    Lovetroll New Member

    13
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    Sep 16, 2003
    I think I'm going to freak out a little about it. I wonder how this affects those of us who are "locked in" on our pricing for 2 years.
     
  18. Apr 3, 2009 #4178 of 6277
    mmcgown

    mmcgown New Member

    120
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    Feb 7, 2002
    Austin TX
    The answer to that was in the original story.........

    One more update before I leave the office. In answer to the question about whether current contract customers will be able to get out of their contract based on this change, Time Warner Cable spokeswoman Melissa Sorola said via Twitter, “too early to tell - we’re still in the data collection phase of this.”
     
  19. Apr 4, 2009 #4179 of 6277
    KeinoDoggy

    KeinoDoggy New Member

    23
    0
    Nov 25, 2006
    received my TA today. Seems to be very flaky device. Sometimes the green light on it after plugging it in will blink for hours unless I unplug it and start over. With it, I'm basically losing all of my analog channels except way low ones like 2-99. They come back after unplugging and keeping unplugged the TA. I'm getting none of the new HD including Discovery HD, Palladium, USA HD, Diisney HD and Sci Fi HD. I beleive all the new HD should be coming in through the Cable CARD not the TW. I'll try to get a hold of someone at TW today but doubtful they'll have any ideas.
    BTW,

    I have one of the old TW HD boxes in another room and it is getting all of the channels.
     
  20. MrPlastic

    MrPlastic Member

    44
    0
    Apr 27, 2008
    Austin, Tx
    Not sure where to post this so if some one knows a better thread please let me know.
    I live in Austin and have a HDXL with tuner adapter and also a regular box. I used to have pixelation problems but using a different cable and moving the Tivo unit closer to the source I now have excellent stable images.
    My new problem is channel unavailable and it happens on both the Tivo and the cable box. It is only on certain channels in the Sports pack. Tennis and Soccer all come in fine but Fuel and the College channels will lose signal. The error message is "channel unavailable try again later." And it'll happen while I am watching, the picture freezes.
    I have called TWC and they don't seem to know what the problem is. When I do get a signal it is 100 percent. It doesn't happen to all of the channels in the Sports Pack, like Tennis or Soccer. Speed is pretty stable but sometimes I lose it too. TWC seems to think a tech can help but I am not sure. Any one have a similar problem?
     

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