Official Time Warner Cable Thread

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My TA arrived last night. My truck roll is scheduled for this Sunday to install 2 S type cards and the TA, and take away the HD DVR!

Good times.

Can someone point me in the directions for the cable install guy please.

Seggers

 

Time Warner WNY:

Received my tuning adapter out of the blue today (shipped via FedEx). I was under the impression that they had to roll a truck to set it up so I expected it would be delivered by a clueless tech.

2 S-card cable cards have been installed and working great for months now.

Unboxed it (it's huge! much bulkier than expected). Took a quick look at the instruction sheet, hooked it up and.... nothing. Decided to power cycle the TiVo and everything works!

Actually I had a moment of fleeting frustration. The first SDV channel I tried was VSHD. It looked great for 10 seconds and then the picture froze in pixelation although the sound was fine. I was ready to rip the new TA out but then I heard the announcer of the live bicycle race on Vs apologize for their picture problems. Haha, what are the odds.

 

By "power cycle," do you just mean "restart," or did you unplug the TiVo's power cable, too?

 

I just did a restart from the TiVo menu, I guess power cycle wasn't really accurate.

 

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I was just checking because I was having similar problems getting the Tuning Adapter to work.

Ends up, I overlooked a pretty important cable—the Cable In on the Tuning Adapter! LOL

After a TiVo reboot, everything seems to be working fine.

I did notice that sometimes a channel will be "tuned" in, but not actually receiving anything. That is, TiVo will be sitting on that channel, but nothing is being shown or heard, just black silence. Changing to another channel and then back, the original channel will show up. Not a big deal, I just hope it never happens when TiVo is trying to record in such a situation.

 

Oh trust me, it'll happen and it'll be a big deal because you'll get either nothing (it won't record) or a few seconds of the channel and then it'll end.

I've had several programs on SDV do that to me lately.

 

That is not encouraging news!!

 

At least with the TiVo you can go back into the list and force record that episode later (assuming it's on again of course).

The crappy HD DVR doesn't do that.

Seggers

 

Ive seen that only once.... You may only know it if you catch it in the act (which I did). If a digital channel recording is totally blank, it will not remain in the Now Playing List and the only way you will find out is if you notice it missing or if you go thru the recording history and find a 'failed to record because video signal was missing' (something like that) explanation.

 

I don't think I explained it clearly enough.

The one time (so far) that I saw it happen, it was on a channel that I DO get. I merely changed the channel down, then back up, and the channel began streaming. It seems that if the TiVo stays on a channel too long, the channel will stop streaming. Chances are the TiVo will need to change channels to begin recording the next program, but if you record the same channel for a long time, I have a feeling it'll lose the stream—recording black silence.

 

The TiVo is providing an indication to the TA that he is recording a channel so the TA wont take it away... so you dont have to worry about that. If you stay on a channel for a long time... TA will tell TiVo to prompt user and ask if you are still there... if you dont hit a key... TA can take away the channel.

The black screen... then channel down, channel up and it comes back has been around for quite some time.... its just not fixed yet. This is what I was referring to. My 'catching it in the act' was for a channel I get... I was recording a black screen... stopping the recording caused the channel to return.... its a bug.

 

Ahhh! Ok. Thanks for the clarification!

For what it's worth, I'll take a buggy TiVo over that Time Warner piece of crap DVR! I've had it for free for the past couple months as a way to record HD SDV channels, but I can't tell you how many times it would record 38 minutes of a 60 minute show, just not record anything at all, or not play a recording!!

 

You betcha!!! The SA8300HD went back to TW the day after I got my TA.

 

How long ago did you get your TA? I'm still waiting... If anyone wants the full list of SDV channels for Raleigh/Fayetteville, let me know.

thanks,
Andrew

 

Early Feb like the 3rd or so. Early beta. Got my second one 2/18.

Did you go this website and place an order?

http://www.yourtwc.com/TuningAdapter

 

The url you provided gives me the following message when I enter my information: "No Upgraded Equipment Required"

This is the URL I was told to use by TWC customer service:

(I don't have enough posts to make this a link...)
www_timewarnercable.com/Carolinas/learn/cable/dvrhddvr/dtaform.html

I received a form email response from a D. Jacobs with the following relevant information:

"We expect the release of the Tuning Adapter in February in many remaining areas. Although we do not have a specific release date for your area, once the testing has completed a local service representative will contact you to schedule the installation."

 

I got the same message when I tried it. I called my local office and talked to Technical Support and they knew exactly what I was asking for and within 15 minutes they had it set up to ship one to my house. So forget the online forms and just call your local office. The phone number is on your bill.

 

What he said.....

 

Wow, super frustrating! I called them the 1st time and they told me I had to do the online form. I called them a few weeks later to check on the status and the person seemed to be clueless, other than to point me back to the form again. I've always called the 919 number.

 

I posted the steps of exactly what I did on the phone here:
http://www.tivocommunity.com/tivo-vb/showthread.php?p=7086072#post7086072

If it was a while ago when you called, things might be different now since I think the TA rollout in Raleigh just recently started.