Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. ziggygt

    ziggygt New Member

    Dec 28, 2008


    I returned my HD tivo to BB. Will look at it again once the tuning cards are availble. Thanks for the help understadning the the issue is with TWC,
  2. gbrown

    gbrown Member

    Oct 31, 2006
    And now TWC does it to us again No more Viacom. That means no more
    • Comedy Central
    • Nickelodeon
    • MTV
    • etc.

    SCSIRAID Active Member

    Feb 2, 2003
    Vero Beach, FL
    Its interesting that everyone seems to assume that TWC is automatically the villian.

    When was the last time you got a raise like Viacom is asking for....

    "Viacom has asked for fee increases of between 22 percent and 36 percent per channel"
  4. ShaneF

    ShaneF New Member

    Sep 18, 2008
    That's a good point but it seems like TW is the only TV provider that is running into these issues. Are the other cable and satellite companies just meekly bowing to these demands or am I just not hearing about them? (Not trying to be contentious, I honestly don't know.)

    TW here in Buffalo recently went through a similar battle with LIN Broadcasting which owns the local CBS affiliate. The up-shot was that we were forced to use rabbit ears to get CBS programming for many weeks. Eventually the dispute was resolved (details were not released as I recall). During this dispute I was on TW's side. The CBS station was freely available over the air, why should TW have to pay to provide something that is free?Now I'm not so sure. Basically, I'm just p_ssed that I'll have to watch Jon Stewart and Colbert online :).
  5. spolebitski

    spolebitski Member

    Mar 30, 2006


    So a few weeks ago I was at TWC and the CSR said he would pass my Tuning Adapter question up the chain. The next day I got a phone call from someone who wanted me to explain to them what a Tuning Adapter was, then the next day she called to let me know she was still looking into it and would get back to me the next day. They never called, a week went by, still no call. I went back to TWC and asked that the original CSR give me a call back as to whom he talked to (the person who called me). He was not around so a supervisor emailed him and I specifically asked that he call me so we could determine who he was speaking to. Well a week went by, and that brings us to today. The CSR was working today and I asked to speak to him. I asked whom he spoke to because they have not gotten back to me. Then I asked why he had not called me back, his words "I didn't have any further information so I did not feel a phone call was necessary". The CSR did email the person who he originally contacted and they are to call me back (not sure if this is actually going to happen).

    On top of this he began to tell me how it's my fault I do not get the channels and if I would not us "unsupported devices" like the tivo I would get everything I am paying for.

    In addition to this some of the TVs on in the store were on Nickelodeon. Banner across the bottom was saying that TWV and Brighthouse were going to lose 18 channels tonight. When I asked about this and if TWC planned to reduce their rates if they loose the 18 channels his response was it is not TWC who is the bad guy it's viacom.

    Now I'm not sure of the details but it kind of TWC fault because they are unwilling to pay the price that viacom wants.

    If TWC does loose the channels and keeps rates the same then i think we should all be upset.
  6. szurlo

    szurlo Member

    Jul 11, 2002
    Lexington, SC
    I may be naive, but I don't think TWC will let this deadline pass with no agreement. They are in constant competition with sat providers in all markets and other cablecos in many markets. I don't think they want to risk bleeding existing subs and losing possible new subs because their channel line up just dropped by 19 channels like MTV and Nickelodeon that most people consider to be a given in any providers channel line-up.

    EDIT: Well, I could be wrong; as of 2:08 ET said "Viacom Inc. (VIA) and Time Warner Cable Inc. (TWC) appear unlikely to reach an agreement on carriage fees before the New Year, according to a source familiar with the talks"
  7. dmband

    dmband Member

    Jan 15, 2007
    i just got off the phone with twc central ny
    they basically told me to go hell, seriously
    they told me that my bill will not go down if and when we lose the channels (tonight at midnight)
    they also told me that tuning adapters are not planned to be avalible ever in twcny - that they are only in markets where lots of people use cable cards, and the demand in cny is not there
    they then said that my bill will not go down because of that either
    stating that i am getting all channels available in my area -- BS
    if i was i wouldn't need a tuning adapter
    as soon as fios tv gets here i am down with twc once and for all

    with all that said i am pissed at tivo still since they never told me i wouldn't be able to get all channels on cable card vs a box top when i specifically asked that question
    $700 later i can't get the channels and most are blocked from tivo transfer too (my series 2 transfer everything, but of course its not HD)
  8. bitbanger

    bitbanger New Member

    May 12, 2008
    Right there with you, dmband! Can't wait for FIOS!!

    On the phone now trying to get the real story from TWCNY--reps are still clueless and can do nothing more than recite the website when it comes to tuning adapters--trying to get through to someone who actually knows what a tuning adapter is right now. We'll see if I succeed...
  9. bitbanger

    bitbanger New Member

    May 12, 2008
    Well, as I figured, no immediate response from TWCNY on my phone call--Carolyn is looking up my tuning adapter order and will get back to me no later than Monday... I'll believe it when I get the return call... (she admits to not having seen a tuning adapter, but she says she understands what I am looking for... go figure.)

    Unfortunately, with the utter lack of customer support provided by TWCNY I expect no better than the same answer dmband received.

    Unfortunately, I live in a neighborhood with underground lines so FIOS is probably still years off... :-(
  10. KeithB

    KeithB New Member

    Dec 12, 2008
    That's an understatement if I ever saw one... :p

    TWC does whatever they want, doesn't tell anyone (ESPECIALLY their own employees) and doesn't care :thumbsdown: because they own locally-franchised monopolies nationwide.

    TWC would never notice it, even if the shitstorm covered the entire continental US. They already treat customers like crap, and experience shitstorms nationwide every single day. That's why they don't care and they won't notice. :mad:

    But, the real reason I came back to post on this SDV thread:

    I have a Syntax/Olevia LCD television that does a good job of scanning all the digital channels, and it appears that TWC-Charlotte is placing a lot of these SDV HD channels on static QAM sub-channels, like 104.x, 105.x, etc. I can tune several in-the-clear digital channels and find HD programming there. Unfortunately:
    • neither the TiVo HD nor the cable card will tune those channels
    • I seriously doubt TWC will keep those HD channels assigned to any particular digital frequency/sub-channel for any length of time.
    • National Geographic HD has a terrible macro-blocking problem when tuned via the TiVo HD w/Cable Card.
    Yet I still signed up via the web for a Tuning Adapter, because my TiVo HD would be useless with DirecTV, AT&T U-verse is not a viable alternative, and I really want to time-shift all the HD digital television I'm willing to pay for, and TWC keeps advertising all the time. My favorite TWC advertising slogan these days: "Free HD". :confused:
  11. seggers

    seggers Member

    Oct 6, 2008
    Effin TWC Muppets! :mad:

    I'd ditch them in half a heartbeat if FIOS ever got their finger out and laid some cable outside my door.

    Are you reading this Verizon? Strike now, whilst the iron is hot!! :D

  12. Jan 1, 2009 #3952 of 6277

    JimWall Member

    Oct 19, 2002
    In southwest Ohio TWC added USA HD and SCIFI HD on 995 and 994. They are working so not SDV but no TIVO program guide yet. Had to manually select the channels in the channels list.
  13. Jan 1, 2009 #3953 of 6277

    xtoyz New Member

    Dec 28, 2008
    Rochester, NY
    Well after two service calls, lots of time spent with customer service on the phone, and a trip to the store I finally have my tuning adapter up and running. TWC really made us jump through hoops to get this working, and then I had to buy extra cables since they sent me a tuning adapter with nothing in the box.

    My first impressions are this thing is garbage. Half the time I switch to channels the screen is blank. Switch to a prior channel, and come back and the channel is now showing video. I'm watching Bones on channel 1033 (HD TNT), and the Tivo is displaying video that looks contorted, has a line down the left side and top of the video, and is overall very disappointing. I can go to the TV downstairs that has a SA HD DVR and Bones looks great on it though?

    Then again, other channels look good in HD. All in all I'm not very happy with my experience at all. I love Tivo, and I had a great experience with mine and DirecTV but I don't think I'm going to have a very good experience with a Tivo and time warner. How am I supposed to record my shows if the video doesn't show half the time? I'll never know if my recordings are going to be watchable or not!

  14. Jan 1, 2009 #3954 of 6277

    javanthropus New Member

    Jan 1, 2009
    Round Rock, TX
    I just had a tech out at my house yesterday to install an MCard and the tuning adapter. After about 3 hours and numerous reboots and hits sent to the tuning adapter, we finally got the tuning adapter to work. All the channels were working and the tech left. It was getting late on New Year's eve after all. ;)

    Then I needed to power off everything and reassemble my cabinet, after which the tuning adapter entered into 8 flashes mode. The MCard is still working for non-switched channels, but no amount of restarting the Tivo or the tuning adapter has helped get the tuning adapter working again. I called tech support, and they weren't able to do anything either, so they have scheduled a tech to come out sometime tomorrow.

    I've read that cableguy763 is able to fix these problems quickly and permanently, but I can't PM him yet since I don't have enough posts. Hopefully, he's reading here...
  15. Jan 3, 2009 #3955 of 6277

    picachux L.A Pimpin!

    Mar 23, 2006
    City Of Angels
    Bro got a TivoHD for X-Mas. Sitting here trying to figure out what we need to use this with the TWC Los Angeles Broadcast service (Locals HD). We got it to tune into the Local HD channels but obviously the Guide Data is non existent for them so Season passes wont work. I guess I will need 2 Cable Cards but I have no idea if I can get them without actually subscribing to Digital Cable. Then I see people talking about different Cable Cards. Looking for any help on what I should be asking for? Thanks in advance. :confused:
  16. Jan 4, 2009 #3956 of 6277

    59er TiVotee

    Mar 27, 2008
    New York, NY
    For the TiVo HD, one M-card is sufficient. (M-card is short for multistream card, so it handles two tuners at once. S-cards are single-stream and only handle one tuner, so you would need two of those.) For the TiVo S3, which was discontinued, two cards are always necessary, whether or not they are M-cards, but it doesn't sound like your brother has that model.
  17. Jan 4, 2009 #3957 of 6277

    picachux L.A Pimpin!

    Mar 23, 2006
    City Of Angels

    Got a customer rep named Joe. He knew exactly what I need, Even asked which Tivo I had to see if 2 cards were necessary or just 1 M-Card. $2.75/Month + $19.95 one time fee.
  18. Jan 5, 2009 #3958 of 6277

    wgorilla New Member

    Jan 5, 2009
    Cable card installed a week ago. Noticed half of my channels weren't showing up after technician left. I was having my own technical issues at the time, so tech didn't hang around long.

    Anyway, tech # 2 shows up today (I went a week cuz I went out of town), calls it in and they cycle the feed or whatever they do. All the channels are there and tech is done in under 20 minutes. I'm satisfied, but I wish this could have been done over the phone. Kinda funny...he asked to check attic and backyard connections as kind of a preventative maintenance, I suppose. While he's doing that, I'm furiously checking all the channels I can think of to make sure I'm still not missing anything cuz I want it fixed NOW and not some other day. heh heh

    Glad I didn't have any protracted issues like some I've read on here. Now back to watching corny 20 year-old videos on VH1 Classic. :)
  19. Jan 5, 2009 #3959 of 6277

    PumiceT Mentally Drunk

    Apr 16, 2002
    Buffalo, NY
    Anyone in the Buffalo / WNY service area mind sharing AIM Screen Names or Gmail chat?

    AIM SN: PumiceT
    Gtalk: pumicet at gmail dot com

    No one from Time Warner would want to answer random questions all the time, but I have a feeling people here would accept a chat to see if we're all experiencing the same thing(s).

    I usually get the same channels on both CCs, but last night I lost any non-basics on slot 1. The TW guy told me not to take them out, but after rebooting and waiting a whole day, nothing changed. So I swapped card positions, and now both cards get digital + some HD, but NOT some of the HD channels I was getting only moments ago. I know for a fact I usually can get 740, Discovery HD Theater. Now it's gone. I can get local HD channels, but nothing else.

    When are we getting Tuning Adapters?!?!
  20. Jan 6, 2009 #3960 of 6277

    SCSIRAID Active Member

    Feb 2, 2003
    Vero Beach, FL
    When you switched the cards, you lost the pairing. TWC will have to re-pair to get the channels back.

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