Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. TWC_Hater

    TWC_Hater New Member

    Aug 14, 2008


    mindFlux....whoo, I am so mad I cant even post comments correctly. Sorry guys. By the way, still looking for some information on my original post. Thanks.
  2. mpastreich

    mpastreich New Member

    Mar 3, 2004
    I hadn't thought about the supposed 17th channel rollout. Perhaps the two things are somewhat related. Maybe when they are rolling out the new channels it is somehow stressing the distribution boxes, causes more of them to go "off spec" enough that the S3 is picking it up?

    Just a WAG, so take it as one. :)

    Something else to think about, I've been starting to much more seriously consider OTA again. Digital signals with a decent amplifying antenna are pretty good where I am, and the signal strength is supposed to ramp up quite a bit once the analog signals are shut down in Feb. I realize that this is one of those cases where there are a lot of variables but I was surprised at how good the OTA digital signal was (considering the OTA analog signal was crud, like most of Manhattan). That combined with more and more downloadable content (Hulu, Amazon and Sony in my case, but also including Netflix and iTunes for others) might mean me ditching Cablel in favor of a pure ISP if they can't straighten out my service.
  3. billdav

    billdav New Member

    Dec 14, 2008
    San Diego,...
    It may well be that they are not transmitting it on two channels. Being digital, it's entirely possible that it's transmitted once and the receiver simply shows the same signal given a request for either channel. I don't know that that is how it works but it's not inconceivable by any means
    I think TWC is inept. Calls to service about channels disappearing on CableCard tuners like this should be immediately recognized by service as an SDV problem. BEFORE they started switching channels to SDV they should have alerted all service personnel about this and that they should expect calls about it and they should have appropriate responses prepared. It's ridiculous and costly to send techs out only to find out it's an SDV problem that they can't do a damned thing about. Moreover, it's completely irresponsible of them to start switching channels before they've made the adapters available. I will be making a general complaint about that to the local cable franchise authority as soon as I can figure out how to contact them.
  4. billdav

    billdav New Member

    Dec 14, 2008
    San Diego,...
    OK. I found out who in the City of San Diego to complain to. I actually found the address (they're in Civic Center Plaza) first but not the web site. I work near there so I just went down and talked to Rick Bollinger, who took my complaint.

    Phone: (619) 236-6010

    Complaints are actually handled by the office that runs San Diego's City TV station. Those of you who have been screwed by this SDV situation should complain here. Enough complaints coming from the city office should hopefully have an effect. Be sure to tell them where you live and about any time wasted waiting for techs to come to your home only to tell you that it's an SDV problem and you'll have to wait until the adapters become available.

    As I said before, it's completely irresponsible for them to begin moving channels to SDV before the tuning adapters are available.
  5. cdp1276

    cdp1276 Member

    Mar 24, 2003
    Portland, OR


    Just thought I would add that Rochester, NY TWC is deploying the Tuning Adapter!!! I just had a call from them today and they are shipping them out for self install. I still can't believe they are doing this for FREE!! I so can't wait to get them and finally receive all the channels I have been paying for over many years!! The sad saga is almost over for me....LONG LIVE TiVo!!!
  6. AgentMunroe

    AgentMunroe New Member

    Oct 13, 2002
    I got the same call about 20 minutes ago - from a Phil. He had me check the TiVo software version for some reason (shouldn't they all have tuning adapter-compatible software by now?) but said he'd ship it out and I should have it in a day or two.

    It's about time. Just under the wire, too... :)
  7. dwgsp

    dwgsp Member

    Aug 27, 2005
    Perinton, NY
    I just got the call from Jen. She expected that the TA would take 3-5 days to arrive. She asked if I had any questions, so I asked a couple. She said that they need to know the Tivo firmware version to make sure that it's compatible with the tuning adapter (version 9.4 and newer is ok). She also was aware of the problems that occurred in Austin, and assured me that there would not be a repeat in Rochester.

    She said that she was calling from the local office (on Mt Hope Ave.) and would be one of the folks providing technical support for these units.

    I am cautiously psyched!

  8. emmpee

    emmpee New Member

    Jun 10, 2003
    I had a missed call from the generic TW number (585-756-5000)...

    I do have a direct line to call back Phil though, so if anybody needs it, please PM me, I'd rather not post it here. Seems like a better route though than calling front line support and trying to play "how many transfers will it take until I find somebody who has heard of a tuning adapter".

    Anyway, I called back and they told me one will be sent shortly. Can't wait...!

    EDIT: This is for Rochester NY.
  9. kiko

    kiko New Member

    Jun 27, 2005
    During my almost daily call to Oceanic (TW in Hawaii), to complain of digital dropouts on the TW HD-DVR, I asked about the Tuning adapter, as I all ways do, and the CSR said they should be available just after the first of the new year (2009), which is a lot better than what they have been saying, "we don't know when they will be available"
  10. AgentMunroe

    AgentMunroe New Member

    Oct 13, 2002
    Right, but anyone who requested one would have long since been updated to at least 9.4 (and should all have 11.0 by now). Pretty much irrelevant though, since I'm ready. :-D

    I also now wonder, and didn't think to ask - will TiVos also be able to receive the digital simulcasts of SD channels (for higher-quality recordings in less space) that are SDV only in Rochester?

    I didn't get a number from Phil, so if anyone sees this before they call you might want to ask the above question.
  11. emmpee

    emmpee New Member

    Jun 10, 2003
    Good question... I sure hope so, but I suppose time will tell.
  12. blog

    blog New Member

    Mar 11, 2008
    Round Rock, TX
    Tuning Adapter is available in Austin, TX

    Picked mine up today
  13. billdav

    billdav New Member

    Dec 14, 2008
    San Diego,...
    Self-install? You mean no waiting for 4 hours for a tech to show up? That will never happen in San Diego.
  14. AgentMunroe

    AgentMunroe New Member

    Oct 13, 2002
    I would've sworn the same thing about Rochester (took me three tries to get techs to actually come to my house with CableCARDs), but... hey, here we are.
  15. seggers

    seggers Member

    Oct 6, 2008
    So near, yet so far. No word from the Buffalo/WNY area yet.....

  16. jgruiz

    jgruiz Member

    Dec 28, 2001
    I also received a call from TW Rochester last night (12/16) indicating the TA's are now available, same deal as the others reported, they asked me what kind of Tivo I have and which version of software. The tech guy told me it should take a week or so for me to receive the box for self installation.
  17. szurlo

    szurlo Member

    Jul 11, 2002
    Lexington, SC
    Well, my story is not nearly as bad as many others, but it sure could have gone better.
    TWC here in Columbia, SC requires a truck roll for CableCard installs. The guy, a subcontractor, shows up on time (good so far). He brought one MCard. He appeared to know very little about CableCard (not so good). He gave me the MCard and I stuck it in slot 2 on my new Tivo HD. The CableCard screen immediately showed the MCard in slot 2 (feeling better now). He calls the HostID into the office and a few minutes later the CP screen shows "CP Auth Received" (great!). While I have him there, I have the Tivo do guided setup again to get the right channel listing. It immediately becomes apparent that something is wrong. I get no channels above 820, which in my case means I get my HD locals but no other HD or really anything from 820 to 1000. All those channels are grey. Obviously not ALL of those channels are SDV so I should be able to see some of them at least. The tech calls in to confirm that they had assigned all the right programming package options to the card, which they insisted they had, at which point he said he couldn't do anything else and I would have to call TWC tech support and work with them, and he leaves. I call TWC, who tells me that they need the tech there to troubleshoot this and they cannot do anything else until he is back on-site. She says she is having the subcontractors office all me. A half hour goes by and they call and tell me he will be back out in 1.5 hours. 3 hours later I call them (subcontractor) back to find out where the tech is. They simply ignore that question and say they think they know what is wrong with my account. She said the Mcard was only authorized for the basic digital channels. She makes a change and "hits" the card. No effect. She says she will have to check on a few other things and will call me back. As of this writing at noon the next day, no call back yet. However, I am now getting many of the channels above 820. I'm not sure what the trigger was, but at some point last night, it must have started working. Maybe they figured it out and hit it again. I'm going to assume that the channels I'm missing now are SDV, and since TWC seems loathe to reveal what those channels are, a guess is what it will remain until the tuning adapter becomes available here.
    So, could have been worse, could have been better.
  18. Cainebj

    Cainebj Well-Known Member

    Nov 10, 2006
    New York
    TWC NYC Manhattan (not sure about others) moved the Premium HD stations a couple of weeks ago, but apparently didn't start broadcasting them.
    Just in the last day or so they pulled the switch on the old channels.

    If you have any Season Passes for HBO or Showtime in HD - you better check them AND update your channel list.

    HBOHD is now 651
    MAXHD is now 658
    SHOWHD is now 666
    STRZ1H is now 676
  19. gbrown

    gbrown Member

    Oct 31, 2006
  20. szurlo

    szurlo Member

    Jul 11, 2002
    Lexington, SC
    Well, for anyone interested, I just spent an hour sitting in front of my SA 8300HD while in diagnostic mode watching the SDV/Broadcast attribute change as I scrolled through the channels I get in Columbia, SC. Following is a list of what the 8300 said were SDV. Bear in mind that this is only the channels I get, so there are probably pay channels etc that are also SDV.

    100 PBS Kids Sprout
    101 The Disney Channel
    107 Nicktoons Network
    109 G4
    119 Fox Reality Channel
    126 Fine Living
    127 Sleuth
    129 Fuse Network
    138 TV One
    143 Bloomberg Television
    145 Fox Business Network
    146 LOGO
    151 Speed
    160 ESPNU
    161 ESPN Classic
    163 Peachtree TV
    169 DayStar Television Network
    171 Flix
    173 Sundance Channel
    187 Azteca America
    189 Independent Film Channel
    190 Encore
    191 Encore(West)
    192 Encore Wam!
    198 Fox Movie Channel
    352 DISNE
    359 HGTV
    361 fitTV
    367 CSPN2
    813 Special Events HD
    814 Special Events HD
    833 TLC HD
    834 HGTV HD
    835 Food Network GD
    836 LMNHD
    837 History HD
    838 TBS HD
    839 CNN HD
    841 Palladia
    842 A&E HD
    843 The Golf Channel
    844 National Geographic Channel
    846 Discovery Channel HD
    847 Disney HD
    848 Science Channel HD
    849 Animal Planet HD
    850 ABC Family HD
    851 Planet Green HD
    852 Bio HD
    940 MGM HD
    945 Universal HD
    951 ESPN2 HD
    952 ESPNU HD
    954 Speed HD
    955 Versus HD
    1116 Shopping Plus
    1118 Access TV/Shopping
    1119 ontv4u
    1120 American Auctions
    1121 Hollywood Celebrity Products
    1122 Celebrity Products
    1123 TV Superstore
    1124 Cornerstone
    1125 GEMS TV

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