Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. franzey

    franzey New Member

    Dec 16, 2004
    Dayton, OH


    I have these new channels, but no accompanying guide data (still shows "To Be Announced") How long does it typically take for this to update?
  2. mrjosh

    mrjosh New Member

    Mar 16, 2008
    I'm in the Charlotte, NC market. They added several channels to our line-up this week that I don't get and presumably won't get until they release the tuning adapter. They've sent a couple of letters that seem to suggest the tuning adapter's release won't be for a while.
  3. bobrt6676

    bobrt6676 Member

    Dec 31, 2007
    As I recall the last time stations were added it took less than a week to get the program guide updated.
  4. spolebitski

    spolebitski Member

    Mar 30, 2006
    In SE Wisconsin we just got a price increase for service (it's the 2009 price increase I argued it was still 2008, this went on def ears).

    I was at one of the retail locations and said their must be some mistake with my bill, i have an increase in price however i am getting less service each month. The CSR was surprised by this and asked what decrease in service I had received. I told them that I have lost several HD channels due to the SDV deployment and then I said the nasty T-word (TiVo). I then mentioned that I did not want to pay more for service I'm not receiving. I was then told "sir you can choose not to pay your bill but you will be charged late fees" at this point I asked to speak to a Manager.

    The manager comes out to me 10 minutes later and hears my case. I begin to tell them that I wish not to pay more until all my service is restored. The manager was surprised that I had not been receiving and wanted to send a truck to investigate. At this point I said a truck roll will not due because a "Tuning Adapter" will resolve this matter and when I receive one I would be glad to pay the increased price for service. Of course at this point the manger is confused, asks what a tuning adapter is, why i would need one, offered to set up get me into a DVR Cable box (for the standard rate), and told me she had never heard of a thing such as a tuning adapter.

    AHHHHHH here is the point of the rant .... I as a cable card customer need to pay my bill (on time) yet get less service ... and am expected to pay any increase they see fit.

    SDV should have not been rolled out until the tuning adapter was in place (tested and ready to go). This was a business decision for TWC at least have plan in place for the customers who get less service each month that a new HD channel is rolled out and not available to TiVo customers.
  5. franzey

    franzey New Member

    Dec 16, 2004
    Dayton, OH


    Anyone in the Dayton area get the guide data for these new HD channels yet? It's been like 5 days since the channels hit and still no guide data. I would like to begin recording on these new channels.
  6. bobrt6676

    bobrt6676 Member

    Dec 31, 2007
    Updated today at 7 PM. Still no guide data yet:( Confused about 769. guide says Beijing channel is Big10 network(lousy picture), yet on TW HDBox 769 is ESPNU???
  7. esjones

    esjones Member

    Oct 20, 2007
    Likewise here in Springboro. TWC is really horrible.
  8. cableguy763

    cableguy763 New Member

    Oct 29, 2006
    TWC is not responsible for the guide data on your tivo.
  9. dolfer

    dolfer Miles Standish Proud

    Nov 3, 2000
    No guide data yet for the new channels on TW Cincinnati.
  10. bobrt6676

    bobrt6676 Member

    Dec 31, 2007
    Guide data is now up to date in the Dayton market. :D Anyone else getting the Big Ten Network on 769 instead of ESPNU as the guide states?:confused:
    Also are you blacked out on 772, 775, 777. :(Assuming these are SDV channels.
  11. franzey

    franzey New Member

    Dec 16, 2004
    Dayton, OH
    I am in the same boat (same city too).
  12. rbienstock

    rbienstock Member

    May 8, 2007
    I'm a TWC customer in Southern Manhattan (NYC). I have several TiVo Series 3 boxes with 2 CableCards installed in each box. I'm having an intermittent problem that I don't know how to fix. Periodically one or more of my boxes will lose the ability to tune certain channels. Sometimes the problem affects only one CableCard, sometimes both cards. Sometimes it affects only one unit, sometimes 2 or all three. What happens is that the unit(s) lose the ability to tune to certain channels. There is no discernible pattern as to which channels won't tune, but what is clear is that the problem is NOT that the CableCards are losing their ability to decrypt the signal because whenever there is a problem at least some encrypted channels still work and some that aren't supposed to be protected don't work. For example, today I'm getting all my SD channels including the premium channels, but I get nothing (black screen with a message saying "Channel not available, You man need CableCARD decoders to view this channel. Contact your calbe provider for more information.") on all of the HD equlvalents of the broadcast channels (i.e., 702, 704, 705, etc.) and on HBOHD and CinemaxHD. I get ShowtimeHD and StarzHD on the channels in the 700 range, but not on the same channel in the 600 range.

    If I call TWC customer service, they are completely clueless and want to send a technician to my house. Of course, once the technician gets there, the problem has resolved itself and so he too is clueless as to what the problem was. This is really a problem, especially today as I have about 20 people coming over for turkey and HD football. Does anyone have any suggestions for either something I can do to resolve or troubleshoot the problem or else something I can say to TWC that they can figure out what is happening and fix it?
  13. gbronzer

    gbronzer New Member

    May 19, 2006
    I live in Charlotte as well, and the new channels all say I need a CableCard to decode them. I'm guessing they're SDV as well, but I was going to call to confirm since I'm technically paying for them.
  14. stevec5375

    stevec5375 New Member

    May 31, 2005
    Austin, TX
    I went to the TWC Central Texas web site today and printed out the channel lineup which is color coded to show which channels are suppored by CableCards. I had previously read on another web site that someone else was getting channels that weren't advertised as CableCard viewable.

    Much to my chagrin, I discovered exactly that. I could view some channels that the channel guide said I could not. This really hacks me off. I had set up my TiVo to not show those channels which weren't CableCard viewable so I didn't have to deal with them. Now I discover that I have been missing out on some viewable channels.

    What's more. TWC Central Texas has been making promises to have the tuning adapter available in 4Q08 and now they've changed their tune to 1Q09. I'm sick and tired of being charged full fee for cable channels when I can only view a subset of them.

    I wish I had an alternative to TWC. I'd drop them in a second.
  15. Enrique

    Enrique Well-Known Member

    May 15, 2006
  16. SASouth

    SASouth Member

    Jun 5, 2004
    I'm in Clark County and 769 is the Big Ten Network for me too.

    One thing to note however is that it has been on that channel for me since before BTN "officially" came on TWC. It started some time after the Olympics finished and just after the announcement that BTN was coming to TWC. I'm guessing that the feed on 769 was turned up for testing and was never turned off when BTN moved to it's permanent home.

    BTW, I'm blacked out on 772, 775, 777 too. :mad:
  17. RTPGiants

    RTPGiants Member

    Mar 12, 2007
    Durham, NC
    TWC sent me a letter about the tuning adapter being available soon. However, it mentioned it requiring a digital box, etc. It all sounds a bit kludgy.

    Anyone actually have one yet? Has TWC actually rolled them out at all?
  18. Joey P

    Joey P New Member

    Oct 20, 2002
    Milwaukee, WI
    If I were you, personally, I would print out the info from these pages...

    These pages not only explain what a tuning adapter is, but specifically mention that they are designed to work with a Tivo. Anyways, I would bring these pages in, talk to the same manager and tell them point blank "Here. This is from the Time Warner Cable Wisconsin website, Ya know, maybe you need to sit down and get yourself educated on all the products TWC has to offer, I'm paying YOU, I shouldn't have to do this myself" and hand her the papers.

    Oh, last time I went to the Mayfair location and inquired about Cablecards I was told I can just go to Best Buy and purchase them, idiot. She absolutley did not believe that they had to be rented from TWC. It wasn't until I said "Could you just double check that with a manager and make sure, becuase I don't think that's right," She came back and told me that I was right, they had to be rented from and installed by TWC.
  19. DawnW

    DawnW Well-Known Member

    Nov 28, 2008
    When you do call, could you please report back?

    I am planning to switch from TWC's SA boxes asap but if this will be sorted out soon then I will wait until I can get all of the current channels.



  20. awyeah

    awyeah TiVo owns me.

    Aug 17, 2002
    I've actually decided to keep a non-DVR SA 4250HDC in my living room (where the TiVo is) so we can still use VOD, PPV, and SDV (whenever it happens up here in the NEO area). It's another $7.95/month, which I think is a complete ripoff... but hey, there's nothing I can do about it if I still want my beloved TiVo :(

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