Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. CTLesq

    CTLesq Active Member

    Jan 19, 2003
    SF Bay


    Thanks for verifying that I am not the only one to have this problem in Manhattan.

    Oddly, I live in a building where I have a choice between RCN and TWC, obviously I am an RCN customer. As fate would have it I received a mailing the night of the day I had all these problems speaking with TWC. Essentially, give or take on January 17 of this year RCN is adding a large number of HD channels. They will still lag behind TWC but the difference does not justify the absurd pricing of TWC. Likely this does not help you - sorry. :(

    Now as for the suggestion of escalating the matter our Public Utility Commission / Franchise Authority what would be the basis? TWC does offer cable cards, they are just dirtbags about the pricing.

    I am curious as to what the avenue of pursuit would be on that. November/December might be a bit light at work so I might need a side project like this.

  2. derspiess

    derspiess New Member

    Jul 10, 2007
    I wouldn't necessarily take that to the bank. My wife accidentally threw away the letter we received in August (or September?) about the channels that were being moved to SDV (which I lost since obviously my Tivo can't get the SDV channels until we get the tuning adapter). So when I called back in to see if I could get that list somehow, none of the 5 people I spoke with had any clue even as to what on earth SDV was, even when I tried to explain it to them. Even the 2nd line support guy was clueless about it, and insisted that he set up a (free) truck roll.

    Thankfully, the tech knew all about SDV, and even had the letter in his hand when he showed up.

    At any rate, I'll be pleasantly surprised if we're able to get those new HD channels without a tuning adapter/resolver :)
  3. dolfer

    dolfer Miles Standish Proud

    Nov 3, 2000
    Yes and Yes to your above points.

    The rep that I spoke with was confusing SDV rollout with the digital transition in February! It was infuriating and cute at the same time... Does anyone know what kind of resources they have to look up info during a call???? Do they even have computers? Sometimes I think they are just talking out their @ss.

    I just hope that there is an option to self-install. Emails have said they would schedule an installation!
  4. stumble

    stumble New Member

    Nov 14, 2008
    I have TWC "Standard" Cable in Durham NC. This includes Basic, Standard and the free HD channels from the HD packages. I have tried every guided setup option available, but cannot get guide info for the HD PBS channels that tune in on 4.1, 4.2, 4.3, 4.4, and 4.5. Any help would be appreciated.
  5. DougJohnson

    DougJohnson Member

    Dec 11, 2006


    The TiVo website has a link for sending problems with channel lineups. You might go there and let them know. They will update the lineup.
    -- Doug
  6. dwgsp

    dwgsp Member

    Aug 27, 2005
    Perinton, NY
    My "new" factory reconditioned Tivo HD arrived a couple days ago, and I scheduled TW Rochester (NY) to come out today and install an M-Card. After reading this forum, I was prepared for the worst. I printed all of the help docs, and had the phone number of Tivo's cablecard hotline close by. But much to my surprise, the service tech (a TW employee) got it all working in about fifteen minutes.

    Although this was the tech's first Tivo install, the TW dispatch person knew what to do and walked him through the process. The tech told me that earlier he had asked one of his co-workers for advise, and was told not to worry because Tivo owners are very knowledgeable and would know what to do.

    I think that this forum deserves a lot of the credit for that. Many thanks!

  7. wkearney99

    wkearney99 Bill Kearney

    Dec 5, 2003
    Anyone out there in the Buffalo area? We got the in-laws a regular S2 tivo some time ago. We're about to upgrade them again and are wondering whether an HD Tivo would work. They're in zip 14501 in East Amherst, NY. Right now they're just using basic cable on an S2/DVD Tivo. I realize an S3 would work the same way with the analog channels, that's fine (but not have a DVD). What I'm wondering is support for HD. I've no idea if TWC is using regular HD or SDV in their area, anyone have first-hand experience with the area?
  8. tgrad

    tgrad New Member

    Feb 2, 2006
    Buffalo, NY
    You were given poor information from the techs. With cablecards in TW WNY you can still recieve the local stations, ESPN, ESPNU, ESPN2, and a couple others (HDNET Movies, I believe). When the tuning adapters are released, hopefully before the end of the year, you will receive all the new HD channels that have just come out in WNY. I am keeping my cable box until the tuning adapter comes out.
  9. ShaneF

    ShaneF New Member

    Sep 18, 2008
    I am in East Amherst (it's actually 14051). A large percentage of the HD channels use SDV, although luckily for me most of the ones that I care about are not yet on SDV. I can get the major networks, HBO, ESPN, Sabres home games, Versus (which surprised me) and a couple of others. The SDV tuning adapters will supposedly be available late this year. TWC WNY has a form on their website to fill out, they promise to contact when they're available.

    I was told that they only have "S" cablecards available so unfortunately I have to pay for 2 of those per month (4.95 each I think) which is a real bitter pill to swallow.
  10. c615586

    c615586 New Member

    Feb 14, 2008
    Columbus, OH

    I have a Tivo Series 3 HD and for some reason cannot get Discovery HD on TWC in Columbus Ohio. The last time I called TWC, they tried to tell me Discovery HD is already on SDV, and cannot be accessed without a tuning adaptor (unavailable at this time.)

    Anyone have any advice or tips for getting this (and other HD channels).

    Thanks in advance.

    SCSIRAID Active Member

    Feb 2, 2003
    Vero Beach, FL
    If its SDV then you will have to wait for the tuning adapter or get a cableco box.
  12. dmband

    dmband Member

    Jan 15, 2007
    how do you know this?
    they are telling me they know nothing (as usual)
  13. Distortedloop

    Distortedloop Member

    Dec 5, 2007
    I wanted to thank the many posts in this thread that have helped me with my TiVo and TWC over the last year.

    I'm pleased to say that I will be unsubscribing from the thread since I had Verizon FIOS installed yesterday and so far it rocks!

    TWC seems like the Dark Ages compared to FIOS. The picture quality on FIOS is better on the HD channels (no compression), and the number of channels is unreal. I mean USABLE channels on my TiVo. There is not a single channel on the FIOS lineup that my cablecards can't view; and FIOS is offering so many more channels (especially in HD) that it makes TWC look ridiculous, especially since FIOS is charging less for every channel they offer less than TWC was charging for just one tier.

    I hate to sound like a shill for FIOS, but I can't believe the pricing and quality differences. Highly recommend if you can get it, to dump TWC.

    Anyways, those of you stuck with TWC for the time being, good luck.
  14. seggers

    seggers Member

    Oct 6, 2008

    Do you have a link to that WNY URL? I'm in 14221 and I ended up having to use a pre-posted Ohio link as I couldn't find one on the local Crime Warner site.


    Edit: Never mind, I finally found it. They added it between when I last looked and today. So I plan to request one of these every day until they finally get of their collective butts and ship them out..... :D

  15. zablock

    zablock tv connoisseur

    Nov 3, 2008
    Albany, NY
    I would love to do the same.. I can get fios internet but they don't have fios tv where I live.. I think it has to do with permitting/licensing to broadcast television and all that other **** that will take years to resolve
  16. dolfer

    dolfer Miles Standish Proud

    Nov 3, 2000
    The new HD channels are supposed to hit Time Warner Cincinnati today. If anyone is at home, could you please post whether or not you can receive them???? Or are we going to have to wait for the tuning adapter? Thanks, Dolf
  17. dolfer

    dolfer Miles Standish Proud

    Nov 3, 2000
    new channels not showing in guide yet. did a forced connect which is running right now...

    did a quick manual channel check.

    it looks like I am getting FoxHD 990 but not CNN HD 991.

    will check rest of channels later.

    anyone else in Cincinnati????
  18. dolfer

    dolfer Miles Standish Proud

    Nov 3, 2000
    As of last night (which was the first day that the new HD channels were available), I was able to receive channels 990 and lower. They appeared as available channels but still do not have guide data. Channels above 990 did not show up as available nor could I manually enter them.
  19. bobrt6676

    bobrt6676 Member

    Dec 31, 2007

    New Hd channels in the Dayton market:

    TW box channels TivoHD CC channels

    769 ESPNU 769 BigtenNetwork
    770 Discovery 770 Discovery
    771 TLC 771 TLC
    772 Hallmark 772 (Black:()
    773 Disney 773 Disney
    774 ABC Family 774 ABC Family
    775 CNN 775 (Black:()
    776 FoxNews 776 Fox News
    777 Palladia 777 (Black:()

    Not sure how I get different programming on 769 but I checked several times.
    I have a TW HDbox in the bedroom.
  20. dmband

    dmband Member

    Jan 15, 2007
    i am seriously thinking of switching once it hits here
    i have heard nothing but good things overall (minus some tivo people getting weak signals)
    the one downside i also heard though is that you need a box for every tv hooked up
    for me that is 4 tv used daily - i can't pay an extra $5 per box or some crazy ****

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