Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Oct 9, 2008 #3581 of 6277

    BaumSquad New Member

    Oct 9, 2008


    Alright, time for me to share my experience. Tivo HD in Los Angeles. First time they came out the guy was very knowlegable, popped in the card, made a call, and switched to an HD channel. He seemed pretty sure everything was cool, and I didn't want to have him sitting around while I do an update for my new cable channels. So off he went. Finally it gets done, and of course I realize that he had just tuned in one of the unsecured broadcast HD channel. Most of my other channels were blocked, even some of the analog signals, which seemed weird. I called, up, thinking I have the cards, and I can just work on them to get the card working. Of course that was no luck due to lack of information, and it sounded like lack of access to the systems that are needed to do that. But hey, they tried. Usual CSR experience. They offer a truck roll, and I go for it, kicking myself for sending the first one away before being sure everything was good.

    In the mean time, I of course read everything I can, using the Tivo support forum for CC to check the Motorola status reads on everything.

    Anyway, finally today came and the new tech came. To my dismay, he knew nothing about cable cards. Luckily he wasn't upset that I did and was willing to work together. I showed him the Motorolla cable card status screens, and that seemed to perk him up as it looked familiar. He called in to dispatch, and they seemed to know a lot more than typical CSRs.

    She's on speaker phone, and I hear her say "oh that's not right" and it turns out that my billing info never had a main telephone number listed. I had it listed for Mobile phone, or whatever in their system (I don't have a main line) but the first CSR didn't enter in anything to the main phone system. And THAT, of all things, was the billing issue that caused the system to deny authorization (apparently).

    So I guess add to the list, if it wasn't already, billing issues with missing phone number.

    I'm just glad it worked out.
  2. Oct 9, 2008 #3582 of 6277

    WingsKC New Member

    Jun 11, 2004
    Well, I've officially been told by a smarmy, condescending young man named Fred in the Kansas City office of Time Warner that they will NOT be providing SDV adapters to the public. Anyone here heard of this? He didn't indicate that he knew the difference between SDV adapters and 2-way cable cards, but ignorance has never seemed to stop TW from doing anything before.
  3. Oct 9, 2008 #3583 of 6277

    franzey New Member

    Dec 16, 2004
    Dayton, OH
    Not sure if this is old news, but it's new to me. Just got a letter in the mail today with a small brochure talking up the new HD channels coming to my lineup in November.

    The following channels are supposedly going to be added to the lineup:

    - Palladia HD
    - Disney Channel HD
    - Discovery Channel HD
    - ABC Family HD
    - TLC HD
    - ESPNU HD
    - Fox News HD
    - Hallmark Movie Channel HD
    - CNN HD

    It also states that the following will be added in December:

    - Animal Planet HD
    - The Weather Channel HD
    - Science Channel HD
    - ...and more

    Now, the very first thing that crossed my mind was "will these channels really be added or will they be added to the channels that are currently being broadcast in SDV?" In the small print on the back of the brochure is the following disclaimer:

    "Not all services available in some areas. Channels may vary by area. Some channels may not be available on Cable Cards or QAM Tuner Televisions."

    If these become available, it will position TW in my area similarly with Satellite (not equal, but much closer in lineup than before). The strange thing though is that they still don't have the local NBC affiliate on analog or digital cable. They are in a pissing match over fees.

    Any one else have experience with this previously?
  4. Oct 9, 2008 #3584 of 6277

    bobrt6676 Member

    Dec 31, 2007
    I am in the Dayton market and have not heard this. That would be great. As of yet I have not lost any channels due to SDV even though they sent a letter saying it was coming. Have you lost any channels.
  5. Oct 9, 2008 #3585 of 6277

    franzey New Member

    Dec 16, 2004
    Dayton, OH


    To my knowledge I haven't lost any channels.BBCA is one that I know was on the SDV list but I just checked and I still receive it. I know that one day they will disappear. (perhaps to make room for these new HD channels?) I just hope all the HD stuff is on non-switched channels. Also, I wish they would kiss and make up with Lin TV already.
  6. rv65

    rv65 Member

    Aug 30, 2008
    It will probably be switched. No reason why this device can't be installed at home. All you need is a coax cable and a USB printer cable and you're good to go. Maybe they will include it when you get it from them. I'm sure it will require a stupid truckroll. Comcast is smart to let people install it themselves.
  7. skaggs

    skaggs AlbanyHDTV

    Feb 13, 2003
    Albany, NY
    I made a post in the SDV Adapter Progress thread that may be of interest to those of you (us) that have TWC.
  8. realityboy

    realityboy Well-Known Member

    Jun 12, 2003
    Columbus, OH
    I'm in Dayton, and I didn't know we were getting these channels either. A tech had told me a few months ago that we were getting some HD channels, but he didn't specify. That's quite a list to add all at once. I assume they'll have to actually start using SDV. Hopefully only on the channels that we know are moving to SDV and not the new HD channels.

    Although if those were added to SDV, I doubt I would really care. I rarely watch any of those channels at all.
  9. tripmaster

    tripmaster New Member

    May 27, 2003
    Well, somehow the auth codes were screwed up on the TWC end. I had to rerun guided set up after cards were reauthorized. Back to normal!
  10. cableguy763

    cableguy763 New Member

    Oct 29, 2006
    Like I said, something was screwed up in billing. Glad you got it fixed.
  11. awyeah

    awyeah TiVo owns me.

    Aug 17, 2002

    I spoke to TWC again (the 1-877-77CABLE number), and spoke to a very nice gentleman. After explaining the situation, he apologized and told me he wanted to get this resolved since this whole issue is costing me time and TWC money, since 4 techs had already come out.

    He spoke with a manager, and they got in touch with dispatch. They put in what they call a "trouble call" - rather than an "installation call." The difference between trouble and installation is that a trouble call is dispatched from the local TWC office rather than possibly another office or even a contractor.

    So the fifth (I think, I lost count) tech came out and... had a cable card! He only had one single-stream card - that's all they had in stock - but we were able to put it in the TiVo and activate it correctly.

    So, anyway... making progress. He told me he's going to follow up when they get more cards. I asked him to try and get a multi-stream card, but if he can only get an additional single-stream card, I'll live with that. Even if I have to pay more for it. I just don't care anymore, I'm fed up and I'm tired of screwing around with this stuff, I just want everything to work!
  12. supergimp

    supergimp New Member

    May 3, 2007
    Los Angeles, CA
    I'm in Los Angeles (Westchester - near LAX) and yesterday a few channels disappeared (of note 171 FLN and 172 DIY as well as others). I just get a "Searching for signal" message and black screen. Does anyone know if they have switched to SDV in this area or is anyone else having these issues?

    I talked to a "tech" and asked but she didn't leave me with much confidence that she even knew what SDV is. They are sending someone out later this week, but I'm not very hopeful.
  13. monkeyhouse

    monkeyhouse Troubled by TWC

    Sep 5, 2008
    Charlotte, NC
    I'm with TWC in Charlotte, NC, using a TivoHD.

    Last night, at 10.01pm - right when Desperate Housewives ended and Brothers & Sisters began on ABC, the screen went blank. No channels would appear to be coming through. The red recording light remained on, as Brothers & Sisters was meant to be recording. Playback from a previously recorded show worked fine but it appeared that B&S wasn't really recording, as it said it only had 6 seconds of it. So I restarted the box, and the problem remained, no channels appeared to be coming in, HD or SD. I went through the channel set-up and that didn't fix anything either. I started hitting random channel numbers and found the Discover Channel (SD). Thing is I had hit 28 for USA. I flicked around some more and found a number of other channels but not corresponding with the usual lineup or the guide. I started doing another channel setup, but it restarted itself (crashed) and with that I went to bed.

    This morning I enabled all the channels in the channel lineup and went through them, noting what channel was where. The biggest concern is that we're not getting the full channel lineup, rather than they're all in different channel positions. Channels that normally fall within 1-100 seem to have been moved up 9,10 or 11 positions. Above that it's pretty random. There is a selection of channels that do actually correspond with the guide, but I'd never seen them before and are largely duplicates of other broadcast and main cable networks. These are through the 400's and include some (not all) of the channels I should receive in HD (including only 2 broadcast networks; MY TV (WMYT) & The CW (WJZY)). I would normally receive the HD channels through the 200's but now I only get ESPN2 HD on 205 (used to/should be 286) and HBO HDE on 216 (normally 318). There is a smattering of other SD stations instead, but most of the 200's is now taken up by the music only channels, which are normally tucked away in the 500's (channels it says I don't have access to now).

    My cable card diagnostic screen appears to say it's functioning normally (from what I remember from the installation guy).

    Has anyone else had this problem in Charlotte or elsewhere?

    I really don't want to go through another round of back-and-forth like I did to get this TivoHD set up in the first place abaout 9 months ago (took about a month, due to unbelievable incompetency from TWC).

    I also don't want to do a full reset of the system, erasing the recordings. If I did do that though, would I loose the information it needs from the cablecard and need a cable guy to come out and set it up again?

    I hope all that made sense. Thanks in advance for any advice.

    SCSIRAID Active Member

    Feb 2, 2003
    Vero Beach, FL
    Did you unplug and replug power? I would do a hard power off/on and see if it cleans itself up.
  15. monkeyhouse

    monkeyhouse Troubled by TWC

    Sep 5, 2008
    Charlotte, NC
    Yup :confused:
    Saying that, what is the recommended length of time to leave it unplugged before powering it back up? I left it unplugged for about 30 seconds when I did it.
  16. Roderigo

    Roderigo New Member

    Mar 11, 2002
    Brookdale, CA
    What kind of cards are you using, and what version is the cablecard firmware?
  17. cyberquixote

    cyberquixote New Member

    Mar 5, 2003
    Los Angeles, CA
    I am in Westchester as well...I too have lost those channels as well as the 900's (music channels). All the premium movie etc seem ok though.

    I just talked to techsupport and the woman did not seem particularly knowledgeable. They are sending a tech tomorrow morning, but I really think that is a wasted exercise if we are both having trouble (I just read your post now :)). I guess I might as well cancel him and try and get pushed to a better level of tech.

    This really sounds like a "cable cards don't work on those channels" (i.e. hello, SDV) to me, though I specifically asked the tech if there were any service changes in the last week such as that, and she claimed "not that I know of", which didn't inspire too much confidence ;)

  18. supergimp

    supergimp New Member

    May 3, 2007
    Los Angeles, CA
    Thanks for confirming that. My tech is coming Wednesday. Let me know what your results are, I'll do likewise.

    Good luck,

  19. cyberquixote

    cyberquixote New Member

    Mar 5, 2003
    Los Angeles, CA
    Gah...I have no tech coming now. I called to try with a new level 1 support person, and he noticed that the first person had entered the appointment wrong (did not code it as a possible cable card problem), and to get a "cable card appointment" it would have to be either middle of the day or weekend. This guy also claims to not have any alerts given for cable card customers.
    I hope you have good luck with your tech...I would love to hear the results ;)

    Any other Los Angeles/Westchester folks out there? 171 (FLN), 172 (DIY) and the 900s (music channels) working for anyone?

  20. allietx

    allietx New Member

    Oct 5, 2003
    Austin, TX
    Not sure if this is the correct forum for this rumor, but I thought others with TWC Austin might be interested...

    We needed to call TWC Austin on an unrelated matter this afternoon and Customer Service (billing) told us that they anticipate a resolution in the KXAN/ NBC provider issue by the end of this week.

    Ironically, since we haven't had NBC this month we were motivated (by missing Heroes & the SNL skits with Tina Fey!) to buy a cheap antenna and give OTA a try-- and it worked great! So though we expect to (finally!) get our m-cards this Thursday (after trying off and on to get them for 10 months), and might have NBC back by "the end of the week", suddenly dropping TWC altogether seems like it might be a viable option for us, particularly if tuning adapters don't really arrive by the end of the year. And if there are going to be more and more shows that are flagged or blocked from transferring to the other TiVos or our home network anyway, TWC is just not seeming very worth it for TiVo fans.


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