Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. prophetvsprofit

    prophetvsprofit New Member

    1
    0
    Aug 8, 2008

    Advertisements

    I'm in Springfield and on my 8300HDC SDV is not enabled yet. Anybody else check on theirs?
     
  2. lafos

    lafos Well-Known Member

    1,428
    33
    Nov 7, 2004
    Sioux Falls, SD
    On Saturday, USAHD channel 769 is active in Troy, Ohio. Got to see a repeat of Phelps' gold no. 7 race. Amazing...
     
  3. bobrt6676

    bobrt6676 Member

    199
    6
    Dec 31, 2007
    Huber...
    I don't believe SDV will affect 8300 boxes only Cable Card units. In Huber Heights SDV has not kicked in yet. I still receive all channels I could get before on my TivoHD.
     
  4. andyknas

    andyknas New Member

    14
    0
    Jan 4, 2005
    i have a directivo right now and keep having pixelation issues with usa. directv wants to send out a new unit but they can't guarantee it will be a tivo.

    i checked into cablecards with tw milwaukee a year ago and they told me it was not supported. it looks like people are using the tivo units - what "works" and what channels are you able to get?!
     
  5. pomerlp

    pomerlp New Member

    205
    0
    Apr 21, 2008

    Advertisements

    Don't get too excited. Word is it's just for the Olympics. I hope they keep it longer but you know TW.
     
  6. sooka

    sooka New Member

    22
    0
    Sep 24, 2007
    Is that what the word is HOOKBILL over on your local Cleveland AVS forum?
     
  7. sushikitten

    sushikitten LivingLippy.com

    33,379
    1,525
    Jan 27, 2005
    Chicago-ish...
    TWC is useless.

    We had them out to install our cable card, and the guy said it would take a few hours for all the HD channels (and digital channels) to populate. It didn't sound right, but when the guy is adamant, what are you going to do? Also, you know what's insane? When they have to call in to TW themselves, they get the same number that customers do, where it usually takes 30 minutes to get a live person. So 30 of his 45 minutes here was waiting on the phone. :rolleyes:

    He said he would call later in the day to make sure it worked and would come back by if it didn't. Well, it never worked and he never called or stopped by. Which means we had to call TWC. Hubby waited on hold about 30 minutes each time and long story short, they first told him someone would be out to fix it next week. Sorry, not acceptable. Then they said they would call the tech and have him come out within two hours, okay, fine, but the tech called and said he couldn't make it. Another 30 minutes on hold, and he was disconnected when he asked for a manager. Another 30 minutes on hold and he was finally able to ask them to come get the cable card and do not charge us for the install because we never really got an install. The manager said - get this - it is not up to him to decide that, we have to take the cable card back and the person on duty gets to decide.

    HUH? WHAT?

    TWC has its head so far up its a$$ it's ridiculous. We can't come get our own cable card to install so they can charge us a $40 fee, but when we don't want it because they screwed it up, we can take the card back and they might or might not credit us.

    Ridiculous.
     
  8. lafos

    lafos Well-Known Member

    1,428
    33
    Nov 7, 2004
    Sioux Falls, SD
    I know that, but while it's here, I'll enjoy it. At least I live close enough to get NBC-HD OTA, since TWC does not carry it.
     
  9. rckstrang

    rckstrang New Member

    68
    0
    Jul 8, 2008
    A shack in...
    Your first and last sentence really says it all.

    Time Warner is the worst cable company. When they did my install they would not listen to me and put both cards in at the same time. Finally after 3 hours of me saying "can't you just follow the directions?" they discovered that what they thought was slot 1 was slot 2. And put them in one at a time.

    So last week with the Olympics I wasn't getting the channels. I call customer service and they tell me that my cards are not paired correctly.:confused: They had a "specialist" get on the phone because I was so mad and then he got it straightened out. Of course at first they wanted a truck roll but that would take one week.

    Then this month they were still charging me for DVR service! What a mess.
     
  10. Kablemodem

    Kablemodem Get the ketchup.

    19,354
    42
    May 26, 2001
    Sherman...
    I had a similar experience when my cable cards were first installed. Although TWC is ultimately responsible, it is the arrogant SOB installers who really screw things up. They insist they know what they are doing when they really have no clue. I can't believe that with the Series 3 Tivos out for over a year and a half they still don't know how to do it. If they would simply follow the instructions there would be a lot fewer problems. And how they can say the channels take some time to show up is beyond me. Do they really believe that or are they just trying to get the heck out of there without doing their job? I suspect TWC can train the installers all they want, but if the installers are too lazy to take the time to do the job right no amount of training is going to make a difference.
     
  11. lafos

    lafos Well-Known Member

    1,428
    33
    Nov 7, 2004
    Sioux Falls, SD
    Maybe I was lucky, but when we moved to Ohio and I had to get TWC, I simply told the installer that I knew how it was supposed to go, and that we all wanted the same thing. I then asked him if he'd installed any cards in TiVo's. He admitted he had not, and let me lead the dance, resulting in a simple install.

    Unfortunately, the signal in the house was weak, and it took them three visits to install a new exterior cable and an amp. Then they left the junction box uncovered, and it took them three weeks to get around to that.

    Later, I had a card die in the upgrading loop. I pulled the bad card so I could at least use the TiVo. The tech came and installed a new card without having to see the problem first-hand. Even got it paired properly.
     
  12. Interpol

    Interpol New Member

    56
    0
    Nov 12, 2007
    Just to follow up: for some inexplicable reason (and without me doing anything), channels 450 (USAHD) and 451 (CNBCHD) are now displayed by the Tivo with no problems. I am also receiving 413 (Olympic Soccer) and 422 (Olympic Basketball).

    Weird. Looks like TW did something right for a change, just a few days late.
     
  13. Meatball

    Meatball Member

    75
    0
    Jan 11, 2007
    Of course TWC is making it hard as crap to get cable cards and get them installed. They don't want them. They want you pay $10-$15 a month to rent a cable box/remote from them. The only reason why they're offering the cards is because the gov't is forcing them too.

    As for the installers, it's all plausible deniability. Since the installers are sub-contractors, TWC can say, "Sorry for your crappy experience, but they're not our employees..."

    It's a joke all the way around. Honestly, maybe someone needs to start a class action lawsuit or something about this. At the minimum, you should contact your Better Business Bureau and complain about the Cable Card deal.

    The cable companies are really asking for it lately, and I think the FCC is about fed up with them. I expect the smack down on them about the whole cable modem packet shaping, etc, will spread to all of them and if enough people complain, maybe the Cable Cards will be the next thing they take a beating over.
     
  14. Distortedloop

    Distortedloop Member

    85
    0
    Dec 5, 2007
    San...
    I think your thesis and assumptions are wrong.

    TWC (here in LA) rents you the cablecards for $4.99 EACH. A two tuner HD DVR from them was $9.99 monthly. Considering the cost and higher failure rate of a hard drive based DVR, I really doubt that their sweating that $1.00 difference.

    As far as installers, again, my experience here in LA (San Fernando West Valley) was much different. I had TWO installers, BOTH TWC employees, not contractors, show up. They were quick, professional, and knowledgeable. They got the cards installed and working within 30 minutes. They knew who to call directly at the office to turn them on, and no problems since. I think they might have problems occasionally, as the second installer showed up after the first and I overheard him say he stopped by to help in case there were any problems. YMMV, I suppose.

    I'm not taking on the role of TWC apologist, but I've never had so bad an experience with them as to feel all the hatred that so many in this thread spew. The service is reliable, reasonably priced compared to alternatives, and the people I speak to on the rare occasion are polite, knowledgeable and helpful, usually offering me some way to lower my bill and get more service.

    That said, I wouldn't mind if they offered more HD channels at lower rates, but I'm not going to hate them over it either.
     
  15. sushikitten

    sushikitten LivingLippy.com

    33,379
    1,525
    Jan 27, 2005
    Chicago-ish...
    Hubby returned the cable card, was not charged (finally, something good about the experience), and said "forget the cable box" since we are moving soon anyway. We can live with basic cable for now.
     
  16. Distortedloop

    Distortedloop Member

    85
    0
    Dec 5, 2007
    San...

    Up here in the Valley, 413 is Fox Sports West, and 422 is Mojo (movies). I think I noticed Olympic stuff (not BB, though) on Mojo the other day, but the Tivo guide didn't list it as such; the guide showed Mojo's normal movie offerings. I think it's going dark when no Olympic content to play, which means it's not an additional offering, as they've taken away something in exchange for it. I only noticed this because I tuned that channel to catch a movie when I'd had enough of Olympics the other day and ugh, more Olympics. LOL.
     
  17. jmfirestone

    jmfirestone New Member

    47
    0
    Dec 31, 2007
    Colfax, NC...

    When my install got done here in Greensboro, it took a LOT of insisting for me to get the installer to let me read him the instructions on how to do it. I kept showing him the one sheet and he just looked at it like a deer in headlights. He called in to the people at TWC and looked like he was going to cry because he had no idea what to do.

    Like I said, after a lot of insisting he finally let me go through the instructions with him and the phone person. Everything worked fine other than the SDV crippling.
     
  18. DavidJ

    DavidJ Member

    65
    0
    Aug 2, 2002
    After reading a lot of this particular thread, I'm beginning to wonder why I let Tivo convince me of upgrading from my Series II to the HD, maybe it was the $$$ savings... Anyway, I now feel like I'm doomed from the get go for my Thursday 11:00 - 2:00 install.

    I stopped by my local office last week here in Overland Park KS and explained what I was doing & needed. The lady behind the counter put the notes in the system that I had a Tivo HD, that I needed two of the open cable cards, and that I wanted someone with experience to come out and install them. She actually put in to send an employee and not a contractor.

    So other than reviewing and printing out the install guides, and setting up the TivoHD tonight, I wonder if there's anything else I can be doing to help avoid problems on Thursday?

    Also, does anyone know if the Open Cable card that TWC describes here is a Mcard?

    Any advice would be much appreciated!

    David...
     
  19. pcbrew

    pcbrew Member

    101
    0
    Mar 14, 2008
    DFW
    First, your TiVo is a UDCP device and that's all it will ever be.

    The headings in the table should have "Device" after them as they refer to the types of devices that exist, NOT types of CableCARDs, as in:
    • UDCP CableCARD Device or
    • Open Cable CableCARD Device

    Both devices take the same types of cards, either:
    • S-card (single stream) that can provide keys to decrypt one stream (your TiVo will need to of these for dual-tuner capability)
    • M-card (multi-stream) that can provide keys to decrypt multiple streams (your TiVo-HD only needs one of these, but the S3 needs 2 as it does not support the multi-stream functionality)
    So, you should ask for an M-Card, not an Open CableCard as there is no such thing.

    The only thing on the horizon to extyend the functionality of your TiVo is an adapter (SDV dongle or tuning resolver) that provides 2-way communication to enable you to get SDV channels if they use this scheme in your market.
     
  20. Meatball

    Meatball Member

    75
    0
    Jan 11, 2007
    Eh, might be wrong in your neck of the woods, but here in Charlotte, NC, it's true. I pay $1.75 a month to rent cable cards, while a single tuner HD box/remote is around $9 and I think the HD DVR is a few bucks more a month. Also, I've had to call TWC out to my house three times in the last 18 months, every time they were sub-contractors.

    Could be that things are just different regionally.

    As for DVR failure rates. I've had 3 Tivo's and only had one HD failure in five years. I know everyone's mileage varies, but even if you lose a drive, you can buy a new drive pretty cheap and eaisily rebuild with software like InstantCake.
     

Share This Page

spam firewall

Advertisements