Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Aug 8, 2008 #3361 of 6277
    Cainebj

    Cainebj Well-Known Member

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    Nov 10, 2006
    New York

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    well so much for my excitement about getting Burn Notice in Hi-Def :(

    i just called TWC NYC and they said that after the Olympics on August 24th that USA-HD and CNBC-HD will go away.
    :thumbsdown:
     
  2. Aug 8, 2008 #3362 of 6277
    NiteCourt

    NiteCourt Member

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    Mar 30, 2005
    Erie, PA...
    Thanks. I saw that. And I also found the email address for the TWC NEO Regional Manager and fired off an email on Sunday. Monday my wife got a call from his assistant who was very nice. On Tuesday a tech, who was also very nice, who usually only does business installs, installed one multistream card and it is working now. (crossing fingers)

    I'm happy that it's resolved but I'm unhappy on how it had to get done. It shouldn't be that way. TWC needs to improve customer service.
     
  3. Aug 8, 2008 #3363 of 6277
    realityboy

    realityboy Well-Known Member

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    Columbus, OH
    In Dayton, it appears we have USA-HD added at least temporarily even though it's not working yet. Same black screen for now. If it's for the Olympics, I wonder when it'll start...
     
  4. Aug 8, 2008 #3364 of 6277
    kevo777

    kevo777 My TiVo Gets Me

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    Oct 22, 2007
    Plano, TX
    Wow. That makes no sense, although it sounds like something TWC would do. If you're going to allocate the bandwidth for new channels, what does it hurt to keep them permanently? CNBC-HD I can see not keeping. Who watches the standard-def feed even? It's the red-headed step child of 24-hour news channels. But USA-HD??? Umm a fairly prominent channel I suspect.

    Way to listen to what paying customers want, TWC. Outstanding.
     
  5. Aug 8, 2008 #3365 of 6277
    DaveDFW

    DaveDFW Member

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    Jan 25, 2005
    Richardson, TX

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    I'm totally in agreement--they obviously have the bandwidth to present these channels, why take away USA HD and CNBC HD?

    I was excited to see the new channel alert on Tivo this morning, and then promptly disappointed to learn they're all going away.

    TTYL
    David
     
  6. Aug 8, 2008 #3366 of 6277
    T-Shee

    T-Shee Member

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    Sep 22, 2006
    (USA-HD looks like it might as well be the "Monk" channel. It's all re-runs, all the time. I probably won't miss it, but...)

    Still, the thought of adding HD channels and then removing them is a violation of logic - consistent, at least, with TWC's standard operating procedures.
     
  7. Aug 8, 2008 #3367 of 6277
    Cainebj

    Cainebj Well-Known Member

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    Nov 10, 2006
    New York
    Then you are totally missing out cos' it's got Burn Notice, In Plain Sight and L&O Criminal Intent new shows this summer. Plus that Psych show that I don't watch.
     
  8. Aug 8, 2008 #3368 of 6277
    pomerlp

    pomerlp New Member

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    Apr 21, 2008
    I'm bummed about USA. Why not give it to us. Man they treat us like crap.
     
  9. Aug 9, 2008 #3369 of 6277
    Interpol

    Interpol New Member

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    Nov 12, 2007
    I am in the TWC South Bay/Torrance area. I'm receiving 450 (USA-HD) and 451 (CNBC-HD) with a cablecard installed directly in my TV, so I can verify that these channels are NOT switched. I can also receive these channels fine with a Scientific Atlanta 4250HDC box from TWC.

    However, I am unable to view anything on these channels with my Tivo HD with 2 single stream CableCards installed in it. All I get is black screen, although all the other channels I subscribe to come in fine.

    Is there any fix to this?
     
  10. Aug 9, 2008 #3370 of 6277
    pomerlp

    pomerlp New Member

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    Apr 21, 2008
    It seems that your cards did not get hit. Unfortunately the only thing you can do is call customer service and hope you get someone who can understand your situation. I was surprised to see that I got them.

    FWIW, there is no guide for these channels so any recording you do will have to be manual if you are able to receive them.
     
  11. Aug 9, 2008 #3371 of 6277
    Interpol

    Interpol New Member

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    Nov 12, 2007
    Actually, I am receiving guide data fine; just not getting any picture or sound! The guide data appears to be accurate as well - I cross-checked it with the TWC guide on my SA box.

    I will call TWC and see what they can do. Thanks.
     
  12. Aug 9, 2008 #3372 of 6277
    Distortedloop

    Distortedloop Member

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    Dec 5, 2007
    San...
    I think I was the first to mention that these 2 stations had appeared in the listings. Never got around to coming back and posting that they were for the Olympics only until now.

    I guess we could ***** that they aren't staying around, and at the dearth of HD channels (compared to DirecTV) so far, but I'm actually just going to be thankful that TWC decided to make these channels available in HD for the Olympics.

    While I would like to see all channels in HD, if I had to pick a select few, neither USA nor CNBC would be high on the list (although I'd like to see CNBC's lovely Erin Burnett in HD each morning).

    There was an Olympic logo and a message on the channels for about 36 hours that I noticed before the games started that stated they would only be available for the 17 days of the Olympics.
     
  13. Aug 9, 2008 #3373 of 6277
    Distortedloop

    Distortedloop Member

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    Dec 5, 2007
    San...
    No, you are incorrect for my situation. These channels are not switched, and I had been receiving UHD all along, and it came back on the night before my scheduled repair visit. Obviously some glitch at the server end they found before rolling the repair truck the next day.
     
  14. Aug 9, 2008 #3374 of 6277
    pomerlp

    pomerlp New Member

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    Apr 21, 2008
    Wait. You say you show the guide data with the channels listed and info? But no picture?

    I don't get it. Guide data comes from Tribune Media and it's not on my guide. But I have the channels.

    Man, things just keep getting more and more strange.

    Edit. I now have guide data.
     
  15. Aug 9, 2008 #3375 of 6277
    franzey

    franzey New Member

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    Dec 16, 2004
    Dayton, OH
    Ok, I got the notice via Tivo about USA HD being added to the lineup. Has anyone been able to WATCH this newly added channel? I am getting the run around at TWC about the channel. Half say I don't have the channel, the other half say I do and can't figure out why I can't view it. Is this just a Tivo mixup?
     
  16. Aug 9, 2008 #3376 of 6277
    gbrown

    gbrown Member

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    Oct 31, 2006
    Once again TW-San Diego has proven they are idiots! I get the notice on my S3 that there are new channels including the Olympic channels and USAHD. I tune, no signal. So I call and am put on hold for 30 minutes. Finally, I get some dweeb and ask him if these new channels are SDV. He says "definitely not"! So I ask him why I am not able to get them. He says because I "probably missed the update signal". He tells me he is going to send the update to my box. THEN he goes, "Oh, you have a TiVo. They use CableCards". I remind him that I told him that at the beginning.

    He decided that I need to reboot the system. I tell him that this might take a while. He tells me to turn off the TiVo. I tell him that there is no way to do that and it requires a power plug pull, and will keep him online for 30 minutes. After we do the whole "one card at a time" configuration, I'm now not getting several of the regular HD channels that I used to get. So we repeat the process.

    Now we are 45 minutes into this process and he says that his Supervisor just passed him a note that says that TiVo cant get the new channels. I remind him that my opening question was if the new channels were SDV. He again claims that they are not. But that he doesn't know why I cant get the new channels.

    In the words of Bugs Bunny, "What a maroon"!
     
  17. Aug 9, 2008 #3377 of 6277
    pomerlp

    pomerlp New Member

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    Apr 21, 2008
    I'm getting it just fine. But I did read somewhere about somebody who had to call customer service and they did something on their end. Apparently not everybody's cards are being hit, and if they don't realize the cards are paired they won't take the hit at all.

    And you're getting the run around from TW?:eek: How surprising.
     
  18. Aug 9, 2008 #3378 of 6277
    franzey

    franzey New Member

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    Dec 16, 2004
    Dayton, OH
    I called talked to two gerbils on the phone, one person online and finally one supervisor. Apparently our "region" Southwest Ohio isn't getting Universal HD for free during the Olympics, we are not getting USA-HD, and we are still not getting the local NBC affiliate on Digital Cable. We are getting screwed 8 ways from Sunday. He said other regions are in fact offering USA HD and Universal HD for free and we got into the whole conversation about why our region refuses to give us what other regions have and he of course blamed the networks. He said I need to call them and request them to add themselves to Time Warner cable in our area. Of course it can't be that TWC is just being stupid. Supervisor told me that they "don't know what we want" unless we tell the networks. Whatever. TWC pisses me off more and more. I will get FIOS the second after they install it.
     
  19. Aug 9, 2008 #3379 of 6277
    Interpol

    Interpol New Member

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    Nov 12, 2007
    The 'tech' (I use the term lightly) I spoke to told me to do the exact same thing, and I told HER exactly what you did - that rebooting/powering down would take a long time, and that probably wasn't the issue. Ultimately she told me my cablecards needed to be replaced and to exchange them at the nearest TWC office. TOTAL BS - the cards are fine, and I find it hard to believe that both S-cards in the Tivo would suddenly become defective when the cards in the SA box and my Sony TV work fine.

    I couldn't believe she was surprised when I rated her customer service a 5/10 and she had the gall to ask me why.

    So now I'm stuck with the problem unsolved - the Tivo displays valid guide data, but USAHD and CNBCHD are just blank channels with no audio or video.

    I know for a FACT that these channels are not SDV here in the South Bay, because I am receiving them fine with my QAM tuner on my TV with a cablecard plugged in it.
     
  20. Aug 9, 2008 #3380 of 6277
    pomerlp

    pomerlp New Member

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    Apr 21, 2008
    Another fine example of TW not properly informing even Supervisors about this.

    If you call this number, your problem will get resolved quickly. They are only available M-F 9am to 5pm. I think that's EST
     

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