Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Dec 5, 2007 #2561 of 6277
    noname_com

    noname_com New Member

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    Nov 30, 2007

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    dean the problem is the tivo box is a one way communication box.
    the card maybe open or two way.
    The 8300hdc is a box specifically for time warner and comcast and they are open devices that have two communication.

    I am by no means an expert on this. I have just been reading these forums for the last week or so.

    Video on demand, ppv, and the other channels in the list are SDV channels which are suppose to only broadcast in your neighborhood when the viewer calls upon it via request (changing to that channel or buying something)
    This is why I think at first I was getting tbshd and now I am not. I was also getting CNNHD even last night and now I am not. Which I kinda liked cnn HD :(

    There are rumors in the mill and a few posted articles that the cable companies are designing an usb dongle for the tivo, and Ive read an article where tivo has hinted towards a 2way communication tivo (series4???)
    Its hard to say until something materializes.

    I knew I would not be getting most of the channels when I purchased the tivo last week.
    I have no need for latino channels, nor VOD, or PPV. I get most of my stuff of of the internet.
    missed tv shows etc...
    with the desktop plus upgrade 24.95 it allows me to watch them on my tivo.

    I had over 45HD channels with DISH before moving down here in august. I never watched any of the other things just locals mainly.

    I do think we should get some sort of discount for us not receiving all the programming which we pay for. Maybe if enough subscribers complianed around the states the cablecompanies would move quicker in getting a solutions for us to have all the channels
     
  2. Dec 5, 2007 #2562 of 6277
    timckelley

    timckelley run of the mill TCFer

    31,665
    1,237
    Oct 15, 2002
    Brushy...
    I don't even have an HD TV yet, but I got an HD TiVo because I figured it was the way of the future, and I was in the market for a new TiVo. If we wind up having to get a S4 TiVo to pick up most of the HD channels, I should have saved my money and gotten a dual tuner S2, and eventually down the road converted to an S4.
     
  3. Dec 5, 2007 #2563 of 6277
    KRKeegan

    KRKeegan Im lost and confused

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    Jul 20, 2004
    Los Angeles, CA
    I did the same thing. Luckily here in LA there are no SDV channels yet. But I will be pretty upset if 2 years from now I need a whole new TiVo again.
     
  4. Dec 5, 2007 #2564 of 6277
    Midwest User1

    Midwest User1 New Member

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    Dec 4, 2007
    Thanks for the info. that they do indeed have M-cards. I'll have to randomly check to see if they have those.
     
  5. Dec 5, 2007 #2565 of 6277
    bronsman

    bronsman bronsman

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    Dec 5, 2007
    Cary, NC

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    I have also had it with TWC here in North Carolina. I bought a TiVo HD DVR a few nights ago and called TWC this morning to see if I could stop by their office and pick up the CableCARDs for my TiVo. After explaining to the guy what a CableCARD was, I was told that yes, I could pick them up at their local office here in Cary. I then lost the guy when I asked him whether they have Multi-Stream or Single-Stream cards. After he asked me to repeat the question, I knew he had no idea what I was talking about again. I just figured I go to the office and take whatever they have, either 1 MS or 2 SS cards.

    Made the 30 minute drive to their office and was told that no cards are given out at the offices and to get a CableCARD for TiVo, I would need to call back and schedule a delivery and installation at $42.99. She simply said that I was given wrong information on the phone and they don't even have the cards. No apologies whatsoever.

    So I come home tonight, call TWC, wait almost 25 minutes to talk to someone, and after telling him what I want, he tells me all the stuff about me losing most of my HD channels and the guides if I make the move. I then said it's okay and I still want to use my TiVo and need the cards. He them puts me on hold again and comes back 10 minutes later and tells me that TWC does not have the Multi-Stream cards and therefore I would have to get two Single-Stream cards. I said fine. I was then told that I would need to pay two $42.99 fees (~$86 total) for installation because they will be installing two cards. I thought I heard the guy wrong. I ask him again and no BS, he repeats the same thing. I am usually not the angry type but I would have punched the guy if he was in front of me. I then ask to talk to a manager, and then 10 minutes later, this manager, although very nice, tells me the same thing. I told him that I'll think about it and call him back.

    Is this crazy or what? Has anyone else experienced this? I would probably happily pay the fee if they had told me that it was $86 for the whole installation but the fact that they are telling me that I would have to pay twice for one installation, is absurd.

    I am ready to take back my TiVo to Circuit City.
     
  6. Dec 5, 2007 #2566 of 6277
    MickeS

    MickeS Well-Known Member

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    They told me the same thing. I flat out refused, and said I would not be paying them for two installations. They then said "OK, we'll just charge you for one". YMMV.

    I hate that the cable companies obviously treat cable card customers with the utmost disrespect.
     
  7. Dec 5, 2007 #2567 of 6277
    ZeoTiVo

    ZeoTiVo I can't explain

    25,527
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    Jan 2, 2004
    You have already determined that these people have no idea how cable cards in a TiVo work. They probably think it is two different DVRs instead of one.

    So do you wnat the mindless drones of a non caring cable company to win or do you take it further up the food chain at TWC? That is the question.
     
  8. Dec 5, 2007 #2568 of 6277
    mercurial

    mercurial Retro-Av

    17,166
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    Oct 17, 2002
    Caraleigh, NC
    We're about activate a TiVo HD (we alread have S3s) that we'll be activiating soon. I'm prepare to explain to them I spend a lot of money on my cable services and that they can either work it out (I don't mind pay one fee even though that is a outrageous) but not two.. Last time when I got the two S3's activiated I paid two fees (I think they screwed up).
     
  9. Dec 5, 2007 #2569 of 6277
    JeffRapp

    JeffRapp New Member

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    Sep 30, 2007
    Nebraska
    Just adding some reference here - I'm in Lincoln, Nebraska and just added digital cable to my account today to check out some of the HD channels, and to see if Lincoln was using SDV yet - the answer is yes. I can now get HD Theater, TNTHD, and ESPNHD, but ESPN2 and TBSHD are both SDV. To top it off, they're adding a few more in January, and the rep said they'd also be headed towards SDV land - can't wait for the dongle! Hey, here's an idea: how about we get rid of the 17 or so TV shopping channels in analog - how much bandwidth is that??

    Also, I found 15 channels (1900-1914) that look to be digital simulcasts (Food, HGTV, DIY), but the guide data is TBA on all of them - anybody have any ideas what these are for?
     
  10. Dec 6, 2007 #2570 of 6277
    docnaks

    docnaks New Member

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    Oct 17, 2007
    Does anyone know if Oceanic TWC in Hawaii has M-cards?

    I haven't bought an S3 or HD yet...(see why at my other post). Essentially, I have a one-time offer by my company for a 100% reimbursement on an S3 or HD w/ lifetime service (since I am an existing subscriber). Unfortunately, this offer will end at the end of this year, so I need to make a decision soon.

    Anyway, if Oceanic TWC does offer M-cards, it may sway my decision to get the HD, because of the pricing scheme here (as mentioned in earlier posts, we get charged $2.70 per cable card and an $8 duplication of service charge per card).
     
  11. Dec 6, 2007 #2571 of 6277
    bemorton

    bemorton New Member

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    Feb 1, 2005
    Okay, I'm confused, but what's new. The back and forth on the above threads have me thoroughly baffled.

    I have TW Austin and they are coming to install cable cards today in our new Tivo HD. I understand that you can still use PPV and such if you keep your cable box, but what does the hookup for that look like? I've not been able to find a diagram anywhere telling me how to do that.

    About the "switched" channels that you can't receive with the cable cards. What is "switched" and can I get them if I have TW remap the card over the phone? We have a sony bravia HD TV and HD cable, but the signal is really degraded over the series 2 tivo box, so we were hoping the HD tivo box would help.

    Is there anything else I've missed that I shouldn't let TW get away with?

    My brain hurts. Thanks for your help.
     
  12. Dec 6, 2007 #2572 of 6277
    mercurial

    mercurial Retro-Av

    17,166
    1
    Oct 17, 2002
    Caraleigh, NC
    You'd have to keep your cable box and it would be hooked to the TV independently (on another input or through a reciever/switchbox). The TiVo wouldn't connect with it at all. You'd just switch to your cablebox to order and watch PPV. You may also want to check out the Amazon Unbox service through your TiVo HD. You may find it servers your needs as well or better than PPV. Probably depends on what you order- if it's sports, then no, if movies, then maybe.

    There is no way at all for you to get the SDV ("switched") channels with the TiVo HD right now. At some point next year, there is supposed to be a box called a "tuning resolver" that will attach to your TiVo and allow it to get request the SDV channels get tuned.
     
  13. Dec 6, 2007 #2573 of 6277
    MickeS

    MickeS Well-Known Member

    25,986
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    Dec 26, 2002
    Just so you know, TWC in San Antonio raised the cost of CableCARDs from $2.00/month to $2.73/month, as of Nov 1st. 36% increase, not much in cents of course... but I guess that's how they get you. So with the "Additional Outlet" charge, I now pay $7.45 + tax/month to them just so I can see the "basic" HD networks in their compressed glory. I really need to get off my ass and find a good antenna...
     
  14. Dec 7, 2007 #2574 of 6277
    deancruse

    deancruse New Member

    20
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    Aug 10, 2007
    Austin, TX
    Went to pick up a Multi-Stream cablecard from the TW Austin office as I was told I could by Harvey on the TW support line, but alas - no joy today. According to the nasty woman behind the counter, a truck roll and $33 is required. Nothing available until next Tues.

    Maybe I'll take the card out of the Scientific Atlanta box this weekend and try it in the Tivo ... just for kicks.
     
  15. Dec 7, 2007 #2575 of 6277
    cableguy763

    cableguy763 New Member

    525
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    Oct 29, 2006
    Austin
    Maybe we'll charge you for tampering with our box...just for kicks.
     
  16. Dec 7, 2007 #2576 of 6277
    MickeS

    MickeS Well-Known Member

    25,986
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    Bad idea.
     
  17. Dec 7, 2007 #2577 of 6277
    deancruse

    deancruse New Member

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    Aug 10, 2007
    Austin, TX
    Yes I know, bad idea. But, very frustrating. I'll wait until Tuesday and see if they are able to delight me with their awesome customer service. :)
     
  18. Dec 7, 2007 #2578 of 6277
    Interpol

    Interpol New Member

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    Nov 12, 2007
    You can try it, but keep in mind that if you pull the card out of the cable box and put it in another device, you will likely lose the pairing - so if you put the card back in the cable box, it may no longer function.
     
  19. Dec 7, 2007 #2579 of 6277
    rossbo

    rossbo New Member

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    Dec 7, 2007
    You should be happy and fortunate to have them come by so quicly. TWCKC just scheduled my install for 12/18.
     
  20. Dec 7, 2007 #2580 of 6277
    Sneakyeye44

    Sneakyeye44 New Member

    2
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    Dec 7, 2007
    Another user in the Milwaukee area and I am in the same boat as you with the single stream card. Based on the posts you made it seems like you are receiving ESPN HD... right now I am not receiving ESPN HD along with a couple of other HD channels and TWC told me that this is another SDV channel. Since I have been getting contradicting responses from TWC lately, I wanted to check in to see if you are getting ESPN HD, or if I misinterpreted your post(s).
     

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