Official RCN CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by rlcarr, Sep 14, 2006.

  1. Brad516

    Brad516 Member

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    Apr 15, 2002
    Gaithersburg...

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    Got the call today in Maryland.
     
  2. fitzie

    fitzie New Member

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    Jun 19, 2002
    Boston, MASS
    OK, I'm confused. I have a Series 3, and have not received the call and I'm in Boston. I'll have to go look on channel 985.

    However, the instructions on the web page cited (http://www.rcn.com/j/cablecard?bid=vanityURL--all--CableCard--2009-05-06--cablecard#top) state to simply enter in the RCN Account number from a broswer presumably anywhere. It doesn't say to do it at your house. Is that an oversight? I suppose RCN can figure out my CableCard infromation from my IP address. But what if I'm not at my IP address? Pity the poor slob that makes the update from work, or on an iPhone or whatever.
     
  3. rlcarr

    rlcarr Member

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    Jan 18, 2003
    Arlington, MA
    You can be running the browser anywhere. You don't need to be at home to use that web page.

    The key thing is to get the correct pairing info from the TiVo. Going to that channel makes the TiVo (or any CableCARD host device) bring up the pairing info screen because of how the copy-protect flag is set on that channel.

    RCN has to ask us for the info because the "Host ID" and "Data" fields are generated by the TiVo. Thus RCN has no way of knowing those numbers without us telling them, unless the information was entered into the database back when the card was installed. And in many/most places, RCN wasn't pairing cards and so didn't collect that information at install.
     
  4. Hank

    Hank AC•FTW TCF Club

    25,240
    2,054
    May 31, 2000
    Boston, MA
    RCN cable and internet are totally separate (they really don't know about each other), so it doesn't matter where you are to enter the info. What if I had RCN cable and a DSL line from Verizon? It would still work.
     
  5. fitzie

    fitzie New Member

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    Jun 19, 2002
    Boston, MASS

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    OK, I actually don't answer my telephone for calls that don't register with Caller ID, but I received my e-mail yesterday, about 20 minutes after I sent my comment. Data applied, life goes on.

    Does anybody else have problems with their TiVo hanging? My hacked Series 1s work fine, but the Series 3 which has a WD My DVR Expander attached via e-SATA seems to go south every once in a while. The only fix appears to be power down TiVo, power down DVR Expander, power back up DVR Expander, wait a few, and then power up TiVo. After 5 minute boot process, it comes back. My guess it has something to do with RCN's frequent reprograming.
     
  6. DrewTivo

    DrewTivo Member

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    Mar 29, 2005
    Once you enter your account number it asks for 4 pieces of information from your cable card (S/N, CC number, and a couple other things).

    (ETA: DC area--call and then email)
     
  7. ejohnsen

    ejohnsen tivolover

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    Feb 28, 2004
    I went away on vacation from 6/10 to 6/16 and when I returned home, one of my two Tivo Series 3 HD boxes was no longer able to get any TV (each of my boxes has two cable cards). My upstairs Tivo has continued to work fine, however my downstairs Tivo no longer works. I spent 1 1/2 hours on the phone with Tivo support, and ultimately we concluded that 1) either my Tivo box is bad, specifically my cable card slots, or 2) the cable cards themselves have gone bad. Frankly, at this point I am not sure which it is, but RCN is coming out in 3 days to look at the problem firsthand. I tend to believe it's the cable cards, since shortly after returning to find no reception (which also overlapped with the switch to all digital on 6/12), I received the email from Tivo requesting all the information on the cable cards to ensure "uninterrupted service". Has anyone experienced anything similar? I am pretty disappointed in RCN, especially since by tuning into channel 985, it does NOT provide all the requisite information they seek -- specifically, this page does NOT show the serial number of the cable card in question, and they request the serial number for each card on the web page for collecting this information (incidentally, I did FINALLY get all the information submitted through the site, and it really brightened up my father's day spending all that time with my tvs and RCN customer support). If anyone has a quick answer to this, by all means please share. Thanks!
     
  8. tiassa

    tiassa Me --Avatar

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    Jul 2, 2008
    Interesting -- I got the call and e-mail and dutifully went to channel 985 and entered the info. Now when I go back to 985 the channel is blank.

    Even more interesting -- 985 is blank on the TV in the Man Cave (which I entered first), but the data shows up on the TV in the Living room (which I did after the one in the Man Cave). RCN should know that I have 2 cable cards (they are billing me for them). I hope this doesn't turn into another RCN infrastructure screw-up.
     
  9. rlcarr

    rlcarr Member

    448
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    Jan 18, 2003
    Arlington, MA
    That might not be bad. It could simply mean that they've paired the card (which is why the info screen no longer appears) and that you're just not subbed to that channel (which is why it's blank).

    Could you go to the CableCARD config screen, then select a card to configure, then select "CableCARD Menu" then select "Conditional Access" and tell us what you see there?
     
  10. dnash

    dnash New Member

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    Oct 16, 2005
    GRRRRRR. Had RCN cable card installation scheduled this morning. I got up early and everything to be ready. The damn guy just called to cancel. "I don't have any cable cards left, have to reschedule for Monday."

    (Insert nasty language here)

    And I've already disassembled the old Tivo so now I'm basically without TV for days until this gets done.

    (edit, well it belatedly occurred to me I can just hook up the cable box direct to the TV. So I do still have TV, just no Tivo functions. Still, I am NOT happy.)
     
  11. ewosu

    ewosu New Member

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    Jun 29, 2009
    I live in DC and just got the call a couple weeks ago. Do you think this means that we will finally be able to use our Tivo to watch On-Demand events in the near future?
     
  12. drboom

    drboom New Member

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    Feb 5, 2008
    Sorry, no. This would require tivo software changes and a tuning adapter. The consensus seems to be that such things will wait for the next tivo and tru2way.
     
  13. rlcarr

    rlcarr Member

    448
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    Jan 18, 2003
    Arlington, MA
    No. All it means is that RCN will be able to start turning on copy-protection (absent pairing, any channel RCN copy protects is not viewable at all by CableCARD devices).
     
  14. Aug 4, 2009 #374 of 396
    LifeIsABeach

    LifeIsABeach Active Member

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    Feb 28, 2001
    Drexel Hill, PA
    I have two S-cards and of course their stupid website only lets you enter information for one card. Has anyone enetered information for two cards and had them both successfully paired? I have a feeling the second one will overwrite the first one and then one tuner will end up not working.
     
  15. Aug 4, 2009 #375 of 396
    rlcarr

    rlcarr Member

    448
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    Jan 18, 2003
    Arlington, MA
    If you call the number they list on the page, that lets you put the info in over the phone (by entering the numbers on your phone keypad). The message says that if you have more than one card, you need to call once for each card.

    So I ass-u-me :) that the same holds true for the website -- go there twice and enter each card. Each card has a different serial number so there's no intrinsic reason why there would be an overwrite.
     
  16. Aug 5, 2009 #376 of 396
    LifeIsABeach

    LifeIsABeach Active Member

    2,360
    2
    Feb 28, 2001
    Drexel Hill, PA
    Cool. I enetered both. Will keep my fingers crossed that they don't kill one of my tuners. Thanks for the info!
     
  17. SharpPa

    SharpPa New Member

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    Aug 11, 2009
    Anyone seen this with an RCN setup pre-crush? I'm in the Lehigh Valley and the digital switchover is in a few weeks. I have a new Tivo HD with a m-card cablecard installed. All the HD channels come in fine but a good percentage of the 2-97 channels do not. It seems random.....87 works while 89 does not. If I remove the cablecard then channel 87 works fine. I got the cablecard just yesterday so I'm not sure if this happens all the time with the cablecard or just sporadically.

    Some sort of analog/digital simulcast problem? In the channel tuning page on a failed channel, it switches from "QAM 64" and "QAM 256" back and forth and shows no signal strength.

    Soft or hard reboot does not help. Adding a signal booster that I had does not help.

    Could it be a bad cablecard? Any suggestions?
     
  18. SharpPa

    SharpPa New Member

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    Aug 11, 2009
    So what do people have on their conditional access screen? I just got off a conference call between Tivo and RCN about my lack of some low channels and the Tivo support (who was excellent!) was surprised to hear that RCN does not pair the cards. My conditional access screen is:

    Conditional Access
    Unit Address:large number here
    Encryption: DES
    Con: Yes EBCP: Yes Val:? 0x00

    So it's not paired yet I get all the high def channels and about 20% of the low channels.

    They refreshed the card and gave it an "int" reset which did not help even after a new channel map got downloaded.

    RCN is coming in the morning to take a look and try a new card.

    So, does anyone have a different screen than above with RCN?
     
  19. rlcarr

    rlcarr Member

    448
    1
    Jan 18, 2003
    Arlington, MA
    In general, it appears that RCN does not pair CableCARDs.

    However (see some of the more recent posts in this thread) RCN is telling customers to enter pairing info into RCN's system. So presumably RCN is planning to pair cards in the near future.

    That said, pairing is only required when the CCI byte is non-zero. Currently, RCN has the CCI byte set to zero on all or virtually all of their channels and thus lack of pairing has no effect.

    I can only assume that RCN is planning to set the CCI byte on a number of channels, and that's why they're collecting pairing info.
     
  20. SharpPa

    SharpPa New Member

    4
    0
    Aug 11, 2009
    Turns out I had an old analog filter on my outside box to stop pay channel transmission and that was the culprit. Once that was removed (after a new 4 ft. cable, new 8 way splitter in the basement and new cablecard), all the low channels come in okay.
     

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