Official RCN CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by rlcarr, Sep 14, 2006.

  1. TomMMD

    TomMMD Member

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    Sep 2, 2004
    Gaithersburg...

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    I tried the MLB channels and on my HD Tivo I just get a gray screen but on my regular Series II tv I get a notice giving the phone number to call to sign up.....Not sure if that means you can't get it on the HD box
     
  2. nycityuser

    nycityuser Member

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    Dec 30, 2004
    New York, NY
    Isn't that because the Series 2 is connected to a cable box? Since most channels are now scrambled the only way to get anything with a Series 2 is to have it connected to a box. When you change the channel on the Series 2 it actually changes the channel on the cable box, which itself is capable of getting On Demand programming.

    I have both a Series 2 and two HD TIVOs and that's my configuration.
     
  3. cas929

    cas929 New Member

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    Oct 12, 2007
    Washington D.C.
    I wonder if the fact that this thread is relatively calm and quiet means that RCN is doing better than some companies at the whole Cablecard thing? RCN just recently came to my neighborhood in Washington D.C., and I'm trying to get an idea of how much time and effort I may need to invest in getting a Cablecard/TiVo setup operating properly. Are there any readers who have RCN and TiVo in D.C. who feel like sharing their experiences?
     
  4. Doh

    Doh Well-Known Member

    4,982
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    May 18, 2001
    I had RCN come out a while ago and it took maybe 2 hours-- but apparently the person in the home office was giving the guy the wrong codes or something, once he got the right codes I think it was more like 20-30 minutes.

    We get NBALP on our tivohd (it's a major reason why we haven't switched to FIOS). I am 99% certain I've gotten the MLB EI channels on the tivohd (we have gotten MLBEI, and we have the tivohd, but I am trying to place the years in sequence). The only slight issue is that sometimes the channel lineup is off, but if I email tivo they will fix it (which means I can set wishlists for my team and not worry about what channel it's on).
     
  5. TomMMD

    TomMMD Member

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    Sep 2, 2004
    Gaithersburg...

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    I've had the cable card for a while now. A technician came out and within a day or two and took about a half hour to do (most if it waiting for the signal to come from RCN Central)

    All in all very painless.

     
  6. DrewTivo

    DrewTivo Member

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    Mar 29, 2005
    Similar experience here. I think he was actually working for about 5 minutes. The rest of it was waiting for the channel scan and for the "home office" to send out the pairing/activating signal after he called in the number.
     
  7. tiassa

    tiassa Me --Avatar

    1,382
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    Jul 2, 2008
    Much the same here for my 2nd install (this January) the tech was in the house for 20-30 mins tops.
    My First install (just over a year ago) was screwed up and took 2 visits to fix, but part of that was because the tech installed an S-card and refused to believe it wasn't an M-card (even though the Tivo said "S-card installed" when you checked it).
     
  8. Merejane

    Merejane New Member

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    Feb 28, 2004
    RCN in New York City is requesting cablecard information “to keep your cable running smoothly while we make a few changes to our digital service.” (See http://www.rcn.com/j/cablecard?bid=vanityURL--all--CableCard--2009-05-06--cablecard.)

    Specifically, they are asking for the cablecard ID, the Host ID, the Data #, and the cablecard serial number. The customer is instructed to enter this information online.

    The instructions on the webpage say that the requested information can be found by tuning to channel 985. When I tune to this channel, I see the first three items, but there is no cablecard serial number listed. Another problem is that the information is displayed for only one cablecard (#2, in my case).

    Now, I seem to recall reading somewhere that the only way to find the serial number is to check the cablecard itself. My questions: (1) is that in fact the only way to find the serial number, and (2) is the process as simple as unplugging the TiVo, pulling out each card, making a note of the serial number, reinserting the card, and then plugging the TiVo back in? Or could that somehow mess things up? (Sorry if that’s a dumb question, but removing the cablecard makes me a bit nervous.)

    I did call RCN for help on this, but the person I spoke with had no clue.

    Finally, does anyone have any insight into why RCN is requesting this information? Their FAQ is not very informative.

    Thanks!
     
  9. rlcarr

    rlcarr Member

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    Jan 18, 2003
    Arlington, MA
    That's very interesting. Here in the Boston area RCN does not pair cablecards at all (neither I nor anyone I know had their cablecard paired) or only does it inconsistently. And from a thread I started here, some people in NYC and in Chicago also reported not having their card paired.

    Yet others do report their card being paired.

    I wonder if RCN is planning to turn on the CCI byte on more channels or something like this and so will need to get unpaired cablecards paired so that people will be able to watch all channels they are entitled to.
     
  10. Roderigo

    Roderigo New Member

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    Mar 11, 2002
    Brookdale, CA
    The serial number is listed on newer versions of the motorola mcard firmware. So, if you have older firmware (or SCards) you'll have to physically look at the card to get this information.

    You can navigate to the cablecard menus in settings, and get this same information. By turning on copy protection on one channel, RCN can give customers common directions for all TVs (as each cablecard device has a different place to look for these menus). The downside of RCN's directions is that dual cablecard tivo boxes need to be able to tune to that channel using each cablecard.

    That won't screw anything up. The standard caveat is to make sure you put the cards back into the same slot or you break the pairing. Of course, since your cards aren't paired, this isn't as critical (though, if you do swap slots, it will generate the cards will generate a new data number). And, there's no need to power down the tivo when you do this. It works just fine w/ the power on. And, of course make sure you match the serial number up to the rest of the data from the same card.

    RCN wants to turn on copy protection, and they didn't collect all this information when they installed the cards. The "symptom" you see on channel 985 is what you'll see when when you have unpaired cards and you tune to any channel with copy protection turned on. They're trying to make sure customers have their cards paired before they turn it on for "real" channels.
     
  11. rlcarr

    rlcarr Member

    448
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    Jan 18, 2003
    Arlington, MA
    Has anyone other than in New York received this request to enter the pairing info?
     
  12. Merejane

    Merejane New Member

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    Feb 28, 2004
    Thank you so much, Roderigo -- your post was very helpful!

    One more quick question -- to match up the serial number with the rest of the data, am I correct that the bottom slot is cablecard #1 and the top slot is cablecard #2?
     
  13. Roderigo

    Roderigo New Member

    531
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    Mar 11, 2002
    Brookdale, CA
    Sounds right to me. The picture in the Tivo settings screen will also confirm that :).
     
  14. Merejane

    Merejane New Member

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    Feb 28, 2004
    Thanks!
     
  15. haplo888

    haplo888 Member

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    Jun 9, 2009
    Boston area, Somerville. Several reps had told me it would be $49.99 to install the cable card. At $1.50/mo that is almost 3 years of service as an installation charge. =/

    When I called this morning to actually schedule the appointment I objected and objected and after being put on hold for several minutes they reduced it to $14.95 saying that the $50 charge is only for the Chicago area. Maybe I'll try to get them to waive it, but $15 is a lot more palatable than $50.

    I'll post next week with how it goes.

    Haplo
     
  16. rlcarr

    rlcarr Member

    448
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    Jan 18, 2003
    Arlington, MA
    Just wanted to mention here in the official thread that I today got the robocall telling me to enter the cablecard pairing info at www.rcn.com/cablecard

    I'm in the Boston area.
     
  17. drboom

    drboom New Member

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    Feb 5, 2008
    I received the call a few minutes ago as well. Also in the Boston area (Milton)
     
  18. nycityuser

    nycityuser Member

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    Dec 30, 2004
    New York, NY
    I'm in New York City and I received the robocall about two months ago.
     
  19. fergie8

    fergie8 TiVoite via RCN

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    Oct 26, 2006
    Chicago, IL
    And I got it in Chicago today too.
     
  20. rlcarr

    rlcarr Member

    448
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    Jan 18, 2003
    Arlington, MA
    Have they actually paired your card(s) yet?
     

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