Official RCN CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by rlcarr, Sep 14, 2006.

  1. JadedMoon84

    JadedMoon84 New Member

    1
    0
    Jan 10, 2009

    Advertisements

    Hello all! I have RCN in Chicago, and just had a really frustrating experience with them and my Tivo. I called a week ago to get an appointment (I work all week, so they will only come by on Saturdays for me), waited my 3 hours, and nobody showed up. They called me 15 min. after the end of my appointment time and told me they didn't come by because they had run out of cable cards. I ended up talking to a technician supervisor, who said they'd have more cards on Monday and could make me an appointment for then. I told him I work until 6, so only if they could make sure I'm the last run on their 5-8pm shift would that work. He said no, and that he'd set me up for next saturday. I asked if he could reserve the cards this time so I actually get them, and he told me that they have to give out the cards in order of appointments. Which lead to him telling me that if they ran out again, I'd have to reschedule *again* for a future saturday, and there's no guarantee that I'll ever actually get cards. He also told me that I can't take my box to a local RCN post, drop it off and trade it for cards, because they don't handle the cards like the boxes and dvr's. He also told me I couldn't buy my own cards, so my only option is to wait around and hope that they stop running out each week.

    Has anyone else had a really bad problem like this? I usually have no qualms with RCN, but this is ridiculous.
     
  2. dell_axim

    dell_axim New Member

    5
    0
    Dec 16, 2005
    Has anyone with an M Card in greater DC area had problems receiving HD Channels 604 (NBC), 605 (Fox), and 609 (CBS) since the digital crush. All was well before the crush, but since that time my service on these channels has been sporadic with either (1) unwatchable pixelation or (2) no picture at all. Other RCN users on my street have had the same problems with their non-tivo RCN HD box (so I know the problem is at the line and the RCN line techs have confirmed the problem is with the line), however, sometimes my neighbors can receive a pixelated picture on a RCN HD Box and I can receive no picture cable signal (e.g., no picture) at all on my Tivo HD (why? HD Tivo more sensitive?). I have been working with RCN for two months to try to resolve this, but despite their good faith efforts... they have no clue. I am very close to switching to another provider.

    Two questions:

    1. Do you have the same or similar problem (and if so, have you found a cure)?

    2. I am considering a switch to either comcast or FIOS - I assume FIOS is preferable, correct?

    Much thanks to the community!

    -Marc
     
  3. dell_axim

    dell_axim New Member

    5
    0
    Dec 16, 2005
    Just to close the loop on my previous message, RCN line techs replaced a "node" on my street's line and our service was restored on HD Channels 604, 605, and 609.
     
  4. brooklyng

    brooklyng New Member

    9
    0
    Feb 5, 2008
    I am having the same exact issue with RCN in Chicago. I scheduled an appt to get an M-series card installed in my Tivo on Sat and during the last 15 minutes of the scheduled window the technician called to say that he would not be coming as he had no cablecards. He also informed me that scheduling another appointment might cause the same thing to happen again, as the people who schedule the appts (who might be overseas) do not know how many cards are available at any time.

    I share your frustration that:
    - RCN as a company is unable to track their merchandise supply and/or plan accordingly for future demand (um, the Superbowl anyone?)

    -RCN techs (or the company itself) are not proactive about contacting the customer when cards are unavailable for install. Waiting until after the window has passed is unacceptable.

    -RCN is charging me $49.95 to install the card. If I didn't show up for the appt, I would be charged the $49 anyway. When they don't show up, should the next appt be on them $$?

    I have another appointment schedule for this afternoon...because I am a glutton for punishment.

    I'm not sure why RCN won't let us stop by the Bradley Location and trade our cable box for a card; from the messages on this board it seems that the customers are exceedingly more knowledgeable about the install and troubleshooting process.

    Did you ever receive your card? Wish me luck!
     
  5. MassNerder

    MassNerder New Member

    100
    0
    May 2, 2002

    Advertisements

    I just posted something in the main area that should probably go here.

    I'm also waiting for a cable card in Chicago and kinda p/oed that there is no one to talk to locally other than going there.

    So I'm going there tomorrow AM and going to raise some hell.

    It's totally cool if you want to go all digital. I hate analog channels to begin with, but you HAVE to have cable cards in-stock and ready-to-go if you are going to do this.

    I'd switch to comcast but they have half the HD content and....um...I hate comcast! :D

    Anyone happen to know what is up with this lack of Cable Cards?
     
  6. brooklyng

    brooklyng New Member

    9
    0
    Feb 5, 2008
    I really think it is poor planning on the part of RCN. In their strategic planning for 2009-2010, you'd think they would be able to anticipate the surge of cable cards that would be happening because of the switchover, promotions they might be running, the biggest sporting event of the year, etc.

    Sometimes I just like to think I would do a better job than everyone else, so I might be totally off base.

    Incidentally, they did come and install that cable card and it works fine. When I handed the installer the TIVO paper that said "HAND THIS TO YOUR CABLE INSTALLER," he LAUGHED IN my face and walked away.

    Good luck.
     
  7. Mar 8, 2009 #327 of 396
    jfk

    jfk New Member

    15
    0
    Sep 22, 2004
    I can't seem to find much info about cablecard use on RCN's site, but in fine print it says that you can't get sports packages with cablecard. Does this mean no MLB Extra Innings for TIVO users? If so, that is a deal breaker for me.
     
  8. Mar 8, 2009 #328 of 396
    TomMMD

    TomMMD Member

    90
    0
    Sep 2, 2004
    Gaithersburg...
    Are you sure it says that you can't get the extra sports channels?

    It is true that you can't do the Video on Demand because the card is one way and you need two-way communication for VOD.

    But, the sports channels have a bunch of channels allocated for them so I don't think you need two-way communication.

    (By the way, when I had the card installed the technician said that the card had the capability for two-way communication but that RCN had not implemented it yet.)
     
  9. jfk

    jfk New Member

    15
    0
    Sep 22, 2004
    Well, I was told by the rep today that I can NOT get MLB EI through the TIVO. This may be a deal breaker for me and I really want to go with the TIVO solution rather than the RCN HDDVR. Anyone have experience with this with RCN in the Boston area?
     
  10. TomMMD

    TomMMD Member

    90
    0
    Sep 2, 2004
    Gaithersburg...
    I wouldn't lose hope yet. Who knows whether the rep knows what he/she is talking about or even if he/she understood what you were asking.

    I'll try one of those channels today and see what I get.
     
  11. tiassa

    tiassa Me --Avatar

    1,382
    0
    Jul 2, 2008
    I'm in Boston, and have an analog cable box (for the workout room TV) and 2 Tivo HDs. I don't subscribe to the sports packages, but when they were doing a free preview of NBA League Pass at the beginning of the season we were able to pick it up on the Tivo. This would indicate to me that should one subscribe it should work.

    BTW my most recent Tivo install was quite painless, the installer brought an M-Card, scanned its barcode with his PDA, popped it in, typed in some numbers and everything was fine -- I had to reboot and rerun guided setup, but that ws to be expected, and ater I did everything wroked like a charm
     
  12. drboom

    drboom New Member

    18
    0
    Feb 5, 2008
    A quick look at the rcn lineup shows MLBEI channels as all being on demand so there is no way for them to work on the tivo. We do get MLB Network just fine but I don't think there is anyway to get any of the channels listed as on demand or ppv in the below url:

    http://www.rcn.com/boston/digital-cable-tv/services-and-pricing/channel-lineups

    FYI, RCN just added a bunch of HD channels in the Boston area.
     
  13. jfk

    jfk New Member

    15
    0
    Sep 22, 2004
    Thanks for the responses. I decided to go ahead with the install despte the possible lack of the MLB package. Placed my order this morning and they offered me the first install slot for the next day. I took it and then had to run out shopping to lay my hands on some TIVO HD units. No luck at local Costco, but was able to get 2 units for $200 each at Sears so, hopefully, I am good to go!
     
  14. tiassa

    tiassa Me --Avatar

    1,382
    0
    Jul 2, 2008
    Keep us informed as to what happens with MLBEI package, enquiring minds want to know!
     
  15. jfk

    jfk New Member

    15
    0
    Sep 22, 2004
    Will do.

    Another question. I just bought my TIVOs last night and I have not been able to force a software update.

    Installer is on his way to the house right now. Will I encounter problems with the install if the TIVOs don't have the latest software?
     
  16. tiassa

    tiassa Me --Avatar

    1,382
    0
    Jul 2, 2008
    Probably not, you should be able to get the cable card authorized, which is all the installer needs to do. You will probably have to reboot the tivo and rerun guided setup after the installer leaves and your Tivo is going to be really sluggish for the next few days, as it will have to both index the new guide data and install the update, so give it a few days before complaining the the Tivo is slow to respond.

    BTW when running guided setup, always answer "no" to the question "Is channel ## station XX" question, after 3 or 4 tries it will say "Are you running Digital Basic, Extended Digital Basic, Digital rebuild, or Digital Rebuild Extended" (I think those are the choices, if not is it something similar) You want to choose Digital Rebuild Extended (again, I'm not sure that is the exact wording, but it should be the 4th choice), otherwise you won't get the correct lineup.
     
  17. jfk

    jfk New Member

    15
    0
    Sep 22, 2004
    So the install was pretty rocky on my 2 TIVO units. Took almost 4 hours to get things working, including 1 apparently non-functioning M card. . Once everyhing was workng I had to re-run the guided seup and did finally get both units loaded with the newest software. Not really sure I helped anything by trying to set up ahead of time.

    Overall, I am very happy with things although some of the network features have been a bit erratic (transferring recordings across TIVOs, playing YouTube vids), but I will give it a few days to settle in before I get too concerned.

    The installer (whose company is contracted by RCN) said he had probably done 100 TIVO installs in his 9 years in the business and that he hates doing them and they rarely go smoothly.

    He also indicated that I will NOT be able to get the MLB extra innings package.
     
  18. tiassa

    tiassa Me --Avatar

    1,382
    0
    Jul 2, 2008
    Interesting . . .my last cablecard install the instaler was in and out in less that 20 mins, although the dead M-card certainally added time to your install. You were going to have to rerun guided setup anyway (BTW did you need to use my "Just say no" trick to get the right lineup?). Making sure the Tivo was minimally functional before the installer arrived at least assured your Tivo wasn't "DOA".

    That is the sort of stuff that is definitely going to be impacted by all the background indexing that is happening, it should get better in a couple of days

    Clearly you didn't have the same installer I did, mine was like "Yeah, yeah, I know what I'm doing. let me work"

    I still think it is worth a try -- like I said I was able to watch the free preview of NBA League Pass when they ran it. Worst case is you can order it then cancel or get an LD Cable Box (RCN includes one "free" with the cable service).
     
  19. DrewTivo

    DrewTivo Member

    695
    21
    Mar 29, 2005
    Probably different in that they run it unscrambled then.

    But it still seems odd--PPV is available with CC and tivo, it's just that you have to call instead of being able to order it. Why wouldn't you be able to call and order extra innings? Since it's full season, one call should do it all.
     
  20. tiassa

    tiassa Me --Avatar

    1,382
    0
    Jul 2, 2008
    Those are my feelings as well,my example with NBALP was meant to illustrate that. The catch is that in the RCN guide the Sports packages are listed as "On Demand" not PPV and I'm sure that the RCNs CSRs and installers are told "Cable Cards can't get On Demand programming". My guess is that they are just encrypted channels like the premium movie channels, but RCN wants to brand them as "On Demand".

    Hopefully jfk will report back when baseball season opens.
     

Share This Page

spam firewall

Advertisements