Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jan 4, 2007 #1661 of 9385

    CrispyCritter Purple Ribbon Wearer

    Feb 28, 2001


    Comcast Montgomery County MD prices and packages
  2. Jan 4, 2007 #1662 of 9385

    bobharp Member

    Jan 17, 2003
    No charge so far for cable cards with Comcast in Montgomery County plus I have $40 in credit due to botched service calls.
  3. Jan 4, 2007 #1663 of 9385

    nlowhor New Member

    Jul 11, 2003
    Germantown, MD
    Thanks for the link to the price list! There's nothing anywhere near that helpful on their website.

    So let me see if I understand this correctly. I currently have the following:

    VIP package: 99.95
    HDTV converter: 5.00
    DVR: 9.95
    Sports Pack: 5.00

    If I were to get a S3 and use 2 cablecards, I would only need the following to get all the same channels except for those between 100-200:

    Basic and Preferred: 53.65
    2 Cablecards: 1.50
    Internet: 42.95
    Sports Pack: 5.00

    This setup would still get all the HD channels except the premium movie networks?

    Thanks again for the help.
  4. Jan 4, 2007 #1664 of 9385

    Adam1115 Well-Known Member TCF Club

    Dec 15, 2003
    Denver ish

    What, do you think they are just doing it for fun? Of course they both expect to make a profit...?

    I guess I didn't contemplate that these companies might just be bored and wanted to develop a new software platform for free....
  5. Jan 4, 2007 #1665 of 9385

    MPeter New Member

    Jun 4, 2002
    Haverhill, MA


    It took 4 hours and 3 Comcast techs (contractors, actually), but my S3 is finally up and running with the CableCards.

    They kept getting the "Acquiring Channels" screen with the CableCards, and numerous hits to the cards didn't resolve it. First tech didn't have a signal meter so he couldn't check the quality of the line. He was convinced it was my surge protector which the RG-6 was feeding through. Nope, didn't fix it. Ran a new line to the room from the basement. That didn't do it. Replaced the splitter. Had me do the Guided Setup again (another wasted 30 minutes). He finally gave up and his supervisor came by with another tech who had seen the S3 before.

    The 3rd tech had a signal meter. Couldn't get a good reading so he went to the box outside and BINGO... there was a trap on the line. For some reason the 1st tech ignored it. After removing that and having the CableCards hit again the channels worked fine.

    Man... I knew it might be tough getting a Comcast tech that knew anything about the S3, but they just made it hard on themselves by not having the signal meter to check the line at the start of the visit.
  6. Jan 4, 2007 #1666 of 9385

    danitaz New Member

    Oct 15, 2005
    I guess I'm really not "finished" yet after all - everything works EXCEPT the HDTV channels above my local channels. I.e., HBOHD works, and all of the Denver HD channels work, but Discovery, INHD, etc. do not. Grumble, grumble <g>.

  7. Jan 4, 2007 #1667 of 9385

    nlowhor New Member

    Jul 11, 2003
    Germantown, MD
    I checked with Comcast today and was told that there would be no charge for cablecards. However, they said that I would need digital service at some level to get any HD channels beyond the locals. Can anyone verify if this is true?

  8. Jan 4, 2007 #1668 of 9385

    c3 TiVoholic

    Sep 8, 2000
    Most likely the local HD channels are not encrypted, so you should receive them. Whether those channels are officially included in your service or not depends on your Comcast area.
  9. Jan 4, 2007 #1669 of 9385

    Adam1115 Well-Known Member TCF Club

    Dec 15, 2003
    Denver ish
    Beyond locals? Hmm, some have reported being able to pay the fee for the HD channels, Comcast doesn't seem to give a straight answer...
  10. Jan 5, 2007 #1670 of 9385

    Tropic New Member

    Sep 18, 2006
    I am going through hell to get the correct price from Comcast. Can somebody please verify that the only additional price I should be paying is $1.50 for the additional CC? I am being charged nothing for the CC but an $8.95 "outlet fee" for having two digital outlets. I have tried for more than 2 hours to explain to them that their pricing that came in the mail recently as well as the person on the phone that scheduled the CC appointment said that there is no $8.95 fee for the Tivo. I am on Comcast in Chester County, PA.

  11. Jan 5, 2007 #1671 of 9385

    Speeden71 New Member

    Apr 17, 2000
    Tucker, GA...
    3 days later - AND NOW, THE REST OF THE STORY..................
    When I got home that night and checked things out only the card in slot 2 was authorized. Damn. Now I had to enter into Comcast world and attempt to get the other card authorized. First call at 10:20pm, was almost funny if not so pathetic. Get through pretty quick. I tell the person, I need 1 cable card authorized because the installer did not stick around along enough to verify it was done. She says what kind of TV is it plugged in to. I said it is not plugged into a TV but into a Series 3 HD Tivo. She says "Tivo?, we don't put cable cards in Tivo's." I explained that Comcast does do that, that the installer did it today and it even says '2 cable cards for Tivo' on the service order. She still insists that "we don't put cable cards in Tivo's. I told her she didn't know what she was talking about. SHE HUNG UP ON ME!!!!! So I call back again. Get another person. She answers politely. I tell her what I need. She says no problem, she has authorized other cards in Tivos. Even waited for someone to go through guided setup before. I say thank you, thank you, thank you. Figured I was home free. Not so fast.................. It took almost 2 hours of repeated attempts to get both cards authorized to my subscription level(just Digital Plus with HD, no premiums) before it worked. We were down to the last try and I had decided if this didn't work I was going to send the Tivo back. Had tried several combinations for attempted authorizations. Card in slot 1 first - okay. Card in slot 2 - partial, then go check slot 1 and that card is now partial. Swapped cards. Verified both cards were good. Comcast had no problem seeing both cards. She probably hit both cards somewhere between 5 and 10 times before we got both authorized. It was baffling. But to her credit, the second Comcast person stuck with me. Finished at 1:15 am.

    I ask you out there in forum land, how would a normal joe blow ever be expected to be able to put up this flaky technology????
  12. Jan 5, 2007 #1672 of 9385

    Speeden71 New Member

    Apr 17, 2000
    Tucker, GA...
    It is true. I was OTA only plus basic cable for a few months before getting cable cards. Found Discovery Theater HD at 114.10, but after a few weeks it was gone. Could only find the locals but since I got them OTA, what was the point? Did a complete scan before getting the cable cards, but could not find any of the other HD's. Pretty sure they are encrypted.
  13. Jan 5, 2007 #1673 of 9385
    Mike Farrington

    Mike Farrington Lost Member

    Nov 16, 2000
    I hate "outlet" fees. I never had those until I moved to my new location. Anyway, try telling them that even though your device uses two cable cards, there it only uses one outlet. Perhaps have the installer make note of it when he arrives.
  14. Jan 5, 2007 #1674 of 9385

    SC0TLANDF0REVER I Love my TiVo!

    Dec 9, 2001
    Raleigh, NC
    I intended to go to the local Comcast office to discuss the availability of CCs yesterday. When I left the house, I remembered that they take lunch @ a weird time @ Comcast (2pm-3pm). So I decided to make call #2.

    I got Derrick on the phone after what seemed to be a one minute wait. I let him know that I was calling to check the availability of CCs. He checked my acct, then the convo went like this.

    "yeah they're available... "How many do you need?"
    "I"ll take two please."
    "Is this for one TV r for the new TiVo?"
    "New TiVo"
    "What time would you be available for the install?"
    "I'm open from now till Sunday"
    "How about tomorrow - we have 8-11, 11-2, 2-5"
    "11-2 please"
    "No problem, let me note your account so that the installer brings two and knows it's for the new S2 TiVo"

    I'm now waiting on the Cable Guy to show up - meanwhile I'll watch SW III RoTS in HBOHD. Here's to crossing fingers.

    Anyone have any hints how to handle the situation once the Cable Guy gets here?
    Hopefully, he'll follow the TiVo instructions to the letter.

    Oh, and they guy said that there would be no charge for the CCs.
    I'm already on the 'digital' tier as well as have the HD package.
    Dunno if that matters.

    Edit #2: 3:00 and still no Cable Guy or call.
  15. Jan 5, 2007 #1675 of 9385

    Adam1115 Well-Known Member TCF Club

    Dec 15, 2003
    Denver ish
    Well, Dish and DirecTV based their entire business on taking customers who were fed up with crappy cable companies, and now here we are... trying to use cable and it sucks.

    The cable companies are definitely a hurdle for TiVo.

    Personally I haven't put cablecards in my TiVo. I just don't have the brainpower to deal with Comcast, and OTA looks so great.
  16. Jan 5, 2007 #1676 of 9385
    Dennis Wilkinson

    Dennis Wilkinson Active Member

    Sep 24, 2001
    I got revised pricing effective 3/1/2007 for my area in my latest bill. It shows no charge for a CableCARD, and a $1.50 charge for "CableCARD (additional cards, same device)". What they don't indicate is a price for an additional CableCARD in a different device, unless that's just included in the outlet charge (which also went up.)
  17. Jan 5, 2007 #1677 of 9385

    spamdragon New Member

    Nov 9, 2003
    Wow, never had that happen before.

    I just called the 800 number to upgrade to digital for the HD Tivo and I got put into the sales queue and then heard a very nice message from the recording lady telling me that I was important and that they were sorry they were too busy to take my call... and then I was disconnected. For a sales call!??

  18. Jan 5, 2007 #1678 of 9385

    ewilts Who, me?

    Feb 26, 2002
    Mounds View, MN
    Simply call their *billing* department and cancel the 2nd outlet. There's nothing to return so the item should drop from your bill. If somehow one of your CableCards gets deactivated, call the *service* number and tell them the CableCard doesn't work. That's what I've done in the past and it's worked perfectly. My TiVo never got mentioned in any discussions.

  19. Jan 5, 2007 #1679 of 9385

    QZ1 New Member

    Mar 24, 2003
    S.E. PA
    I will try to answer a few of the questions raised recently.

    There is no HD service per se.

    Basic has HD Locals (No CC required)
    Digital Classic has HD variety channels
    Digital Plus has Encore HD OnDemand
    Premiums have the respective HD Premium

    The HD fee is for an HD Box; if they are charging this fee, saying it is to get access to HD channels within those services menioned above, it is incorrect.
    (The various HD channels would have to be in separate services in order have separate fees.)

    Have them remove the HD line item, and you will still get the HD channels within the services you have.

    As for Addtl Outlets, the CC replaces the included box, so a CC is included for no extra fee.
    The A/O fee effectively ncludes an equipment rental and service mirroring fee.

    In order to get anything above Basic (HD Locals) you will have to choose a Digital A/O.
    'Digital Starter A/O' for $4.95 just gets just 'Standard' channels, with no HD channels above 'Basic' HD Locals'.
    So, the choice for HDTVs is 'Digital Classic/Plus A/O', at $8.90.

    Previously some correctly got the two CCs in a Tivo for no extra fees, others incorrectly had to pay an A/O fee for the second one.
    Now, two CCs in one device is priced at $1.50; have them add the line item 'Two CableCards for a non-Comcast DVR' to get the correct $1.50 price.
  20. Jan 5, 2007 #1680 of 9385

    nlowhor New Member

    Jul 11, 2003
    Germantown, MD
    So what I was told is correct?

    I would need Basic+Preferred+Digital Classic to get all channels below 100 and all HD channels except the movie networks.

    Thanks again.

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