Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. weetz

    weetz New Member

    Jan 9, 2005


    Ask to speak with a supervisor in your local Comcast office. I too was told this by the CSRs but the supervisor confirmed that the $5/mo HD charge is equipment related. I returned my STB when they installed my 2 cable cards. The only additional charge is $1.50 for the 2nd cable card (1st is included with the digital package).

    He credited back the charges for the previous month and I have not been billed for it since.

    BTW, I live in the San Francisco Peninsula area.
  2. bobharp

    bobharp Member

    Jan 17, 2003
    Does anyone know what Comcast offers when they miss an appointment time?
  3. btwyx

    btwyx Substantive Member

    Jan 16, 2003
    A pathetic $20. It took me multiple phone calls to even get that. They keep saying its gone through, and then never appears.

    You could sue in small claims court in California, if you incurred any actual damage because of the missed apointment.
  4. hiker

    hiker S.o.N.Y.D.a.C.

    Nov 29, 2001
    SF Bay Area...
    The price list for Jan 2005 and Jan 2006 and my older billing statements show the charge as "HDTV Equipment Fee". My latest billing statements now show the charge as "High Definition TV" so apparently something has changed. Sneaky way to charge the $5/mo for cable cards but there are some that don't have to pay. I have HD STB and cablecards so I can't complain.
  5. QZ1

    QZ1 New Member

    Mar 24, 2003
    S.E. PA


    The 'HD' fee has to be for the STB, at least here it is. Because the HD section of the channel list shows Locals in Basic, Premiums in each respective Premium, and variety HD channels in Digital Classic (and now Encore-HD OnDemand in Digital Plus). So, there is no HD tier, therefore, an HD fee is only for an HD box, which CC users don't need. I have always read that Comcast nationally does not have an HD tier. I think they just want to charge the HD STB fee even for those that get a CC, as others have said.
  6. Flyin_Taco

    Flyin_Taco New Member

    Dec 5, 2004
    Tacoma, WA
    I went to my local Comcast office (Federal Way, WA) to pick up 2 cablecards. They didnt even ask what they were going into. Charge? ZIP, ZERO, NADA! At least so far. My s3 doesnt show up till the 26th so we'll see how easy the install is. As far as Comcast goes, they've been great. Stay tuned!!1
  7. ThreeSoFar

    ThreeSoFar FourNow...WaitFive

    May 24, 2002
    Ordered our third Series 3 (the Dell deal, $556 or so shipped), and am dreading the Comcast appointment....oh, wait.

    No, I'm not. This one's going to be strictly OTA+analog cable. Yay!
  8. murryamorris

    murryamorris Member

    Feb 1, 2005
    Yes, they're feeding you a line. The HD is built into the package you have. Most areas charge at least $1.50 for the second cablecard but in my area (at least the Redmond, WA store), they are free for the first 2 cards for the Tivo, then $1.50 for each additional.
  9. murryamorris

    murryamorris Member

    Feb 1, 2005
    You're close to me (Sammamish) and I just installed my CC's. Took a day to get them working but they are now. Had a cable problem and Comcast had a database problem. 2 Techs and one was good and the second was terrible. Hopefully you get someone who knows what they're doing when you call.

    No fee for our first 2 cards either. It's probably that way in the entire Seattle area.
  10. Newbie

    Newbie Member

    Jan 19, 2002
    I'm in the Redmond area and currently am subscribing to limited cable ($15/mo). It comes with a bunch of digital channels but only a few are HD, and those are all local channels (komo, king, ...)

    Am I supposed to be able to watch those digital channels? Their channel lineup seem to imply that customer cannot receive digital channels unless they have a comcast cable box. But of course anyone with a ATSC tuner TV will see those channels.

    If I buy the s3 and request cablecards from comcast, would they tell me to upgrade to some sort of digital package before giving me the cablecards?

    To rephrase the question, what is the cheapest cable package you need to have in order to get two cablecards from comcast (for free)?
  11. oldskoolboarder

    oldskoolboarder New Member

    Jul 8, 2003
    Bay Area, CA
    do you know the cheapest package you can get to enable 2 cablecards and HD service w/ an S3?
  12. hiker

    hiker S.o.N.Y.D.a.C.

    Nov 29, 2001
    SF Bay Area...
    Apparently it depends on local policy. Another S3 owner from Santa Rosa CA (keenan) got cablecards with only Limited Basic for $1.50/mo. I am just in the next county and my local office insisted that I have a digital tier and Digital Classic was the cheapest at $9.95/mo. I don't mind paying that since it gives me all the HD channels except for premiums.

    So go to your local office and ask as the CSRs on the phone might tell you something different than your local policy.
  13. keenanSR

    keenanSR Well-Known Member

    Oct 12, 2004
    Santa Rosa CA
    My suggestion is to go to the office, and explain in detail exactly what you want. Doing it online, or over the phone just doesn't seem to get the results people are looking for.

    I pay $19.39 for Limited Basic(local fees and taxes included) and I'm supposed to be paying $1.50 for the extra CC. I say supposed to as my billing must be screwed up with Comcast as the CCs don't even show on the bill. When I completed the transaction at the office, we went over the whole billing and I should be paying for Limited Basic and $1.50 for the extra card.(why it's not showing up I have no idea-but I'm not going to question it. :p )

    No mention of needing a digital tier to get the CCs or the local HD channels. Any CSR that is saying that is misinformed...imagine that...the local channels are in the clear QAM, so any QAM-capable tuner should be able to receive them.

    I have another anomaly with my service in that I get ESPN-HD, Disc-HD and FSNBA-HD, all with just the Limited Basic sub. Disc-HD is in the clear in Santa Rosa, while the rest are not. Additionally, I receive no digital channels that would normally come with Digital Classic(which I don't subscribe to) along with the above mention HD channels. Again, I'm not going to ask questions. :D

    Bottom line, go to the office, explain precisely what you want and if the result is not satisfactory, ask to speak to someone higher up the chain. I got everything I wanted with the front line CSR at the walk-in counter.

    Now, some Comcast areas do have different rate/package structures, but within the same market, like the SF bay area, the prices/requirements should all be the same. For example, anyone in the bay area should be able to just Limited Basic and 2 CCs for their LB price(Limited Basic prices are different for different cities in the same market) plus $1.50. If not, that particular office has not had their billing system updated, or the CSR simply doesn't understand. If the S3 is the only cable equipment you have, then there should not be any Additional Digital Outlet charges. Once you add another S3, or a cable company piece of equipment(STB-DVR-CC) you will start getting those outlet fees.
  14. Mike Malter

    Mike Malter Computer Mutt

    Dec 25, 2000
    San Rafael, CA
    The $5.00 HD fee is what you have to pay to get high defination channels. It is not a line. It cost me $15.00 for the cable guy to come out to my house with the cable cards and to pickup my old digital set top box. Other than that, there were no extra charges.
  15. keenanSR

    keenanSR Well-Known Member

    Oct 12, 2004
    Santa Rosa CA
    That may be true in San Rafael, but in Santa Rosa there is no such thing as a $5.00 HD fee.

    There's a $5.00 HD-STB fee if you use Comcast's 5100/6200 STB, but it's listed as Equipment Rental.

    Are you saying you're paying an additional $5.00 above and beyond your CC and programming package charges?
  16. c3

    c3 TiVoholic

    Sep 8, 2000
    I'm not paying the $5 "HD fee" in Mountain View.
  17. jfh3

    jfh3 Active Member

    Apr 15, 2004
    Denver area
    Will they say that you have to have a minimum level package? They will certainly try. But you can have basic or lifeline service and have cable cards. In that case, they should be $1.50 each. You only get one free if you have a digital package. I'm not aware of any package where both are free.

    Play CSR roulette until you get someone to help.
  18. cptodd

    cptodd Just Me!

    Jun 30, 2002
    Chicago, IL
    I pay the $5 fee but mine is not a rental fee. It is the cost for the extra services provided by the second card. FOr them it is like me having a second cable box.
  19. lentiman

    lentiman Ocassional User

    Dec 31, 2004
    Seattle, WA
    So I picked up 3 cable cards from the Auburn, WA store last saturday. Zero problems, zero charge. My S3 arrived on Thursday (costco) and I installed 2 cards into the S3, zero problems. I installed the 3rd card into my Pioneer, some slight problems but got it working. I now have TNT-HD, ESPN-HD and more that I wasn't receiving before on my QAM tuner. The cable cards ROCK!! AFAIK I'm not being charged the $5 a month on the extra HD channels, which is great.

    Now I just need 1TB hard drives to come out and be affordable!! I sold my 364 hour S2 TiVo yesterday.

    Question: what are you guys paying? I was on the $6.95 a month plan and can't get to it directly. I don't want to lock in $19.99 a month for a year or any of the other plans. Do I have options?
  20. jlib

    jlib Lean Forward

    Nov 21, 2002
    Mike, it is not clear if you mean that there were no extra charges besides the $15 truck roll or besides the $5 HD fee. It makes a big difference in the meaning of your post. In any, case your first sentence is incorrect as it stands.
    It is pretty common knowlege from the many posts in this thread and the public statements from Comcast that unless one has a Comcast HD set top box there is no $5 HD fee for users of the S3, only a $1.50 charge for the use of the 2nd cable card. The comments above (emphasis added) are simply incorrect and not credible. They may very well be based on misinformation received from a Comcast CSR in which case we can sympathize with you. Or they may be rationalizations for being over-charged, in which case we can't. In any case, the statements are incongruent with reality.

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