Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Sep 17, 2006 #121 of 9385

    dwiller New Member

    Sep 28, 2001
    Boston, MA, USA


    I called on Friday, after picking up my Series 3 from Best Buy in Framingham. Seemed to be the only one in the area, if not all of Massachusetts.

    Later that afternoon I called 1-800-COMCAST. I said I was interested in 2 cable cards. I was told they needed to send an installer, and that the 1st card was free, and the 2nd card was $2.75/month. He then said installation for the first card was $15.65, and the 2nd one was $14.40. I then mentioned that these were going into the same device, at which point he seemed startled, and said, "you're going to put 2 cable cards in 1 TV?" I said, "No, it's a new Series 3 TiVO.". He apologized that he had no information about this, had not heard about it, and that it would still go through with the 2 charges.

    He asked if I was getting rid of a cable box. I said yes, 'you can take that HD DVR off the account please.' Otherwise, it was very pleasant, he didn't try to get me to add any other services, and didn't tell me about all I'd be missing.

    So I called on Friday and they offered me Tuesday 11-1 for installation. Unfortunately, I have to work, so the next availble time I could get for my schedule was a Saturday installation from 11am-1pm. I hope it goes better than my friend's experience with a cable card installation and his TV. There were 3 guys that needed to come out, including a supervisior, and it took them multiple days - my buddy ended up having lunch with them!

    I'd love if I could just go to the Framingham Comcast office and pick up my own Cable Cards....I did inquire a year or two ago, when I was considering getting one for my TV, and they told me back then as well, they needed to send an installer.

    I really can't believe the wide range of costs...for both monthly fees, and installation fees.....and whether you can install your own or not. So much inconsistancy. I wish Verzion would install Fios to my condo complex...
  2. Sep 17, 2006 #122 of 9385

    keenanSR Well-Known Member

    Oct 12, 2004
    Santa Rosa CA
    pyrosas, what package are you subscribed to with Comcast? Limited Basic, Standard, Digital Classic, etc..?
  3. Sep 17, 2006 #123 of 9385

    JoBeth66 Temp

    Feb 15, 2002
    Tried that, didn't work. They were so incredibly clueless, and I honestly think either they were deliberately obtuse, or they were told to stonewall - because the alternative is that they really ARE completely ignorant, and that's just not possible. :)
  4. Sep 18, 2006 #124 of 9385

    MtMan56 New Member

    Sep 17, 2006
    Thanks to mbobak, I used the link from his post with success!

    I called 1-800-COMCAST tonight and spoke with a very helpful CSR. However, despite his pleasant demeanor and familiarity with S3, he told me that each cable card would be $6.95 per month for each of the four cards I was ordering.

    When I told him that I was confused because of what the Comcast web site said, he asked me to hold while he checked. Much to my satisfaction, he said the only charge would be a one time installation fee of $14.99. No monthly fee. Not too shabby.

    Then, I asked what the installation schedule looked like (expected weeks), he asked me when I was getting my boxes and when I told him the 19th, he asked what time! Ended up scheduling for the 20th.

    Good luck to everyone else.
  5. Sep 18, 2006 #125 of 9385

    btwyx Substantive Member

    Jan 16, 2003


    When I called Comcast I first started with what service I wanted (Digital Silver, not listed on the web, but they had a special on it), then that I wanted the HD service. The CSR said installation would be free, which is what the website said.

    It was only then that I said I wanted 2 cable cards, thinking he'd going back on the free install. He said he'd have to pass me to a separate department for that, and needed to put me on hold for something. When he came back he asked if the cable cards were for TVs. I thought he was trying to get a multiple outlet fee, so I said they were for a DVR. (I only said DVR, not TiVo.) He said they were for TVs only, so I countered with the "no, they're for any cable labs certified device, and my DVR is cable labs certified", that I got from a post here. He didn't have an answer for that.

    He tries to sell me his DVR, but I say I'm quite happy with mine. I tell him its a TiVo, etc.

    He scheduled an install, which is Monday, surprisingly soon. Then passed me to the other department for the cablecard stuff. The girl there says she's had to reschedule everything to be a cable card installl, but the installer will be there on the same schdule as the original date.

    We'll see what happens tomorrow.
  6. Sep 18, 2006 #126 of 9385

    Maxnl Member

    Jan 7, 2006
  7. Sep 18, 2006 #127 of 9385

    c3 TiVoholic

    Sep 8, 2000
  8. Sep 18, 2006 #128 of 9385

    btwyx Substantive Member

    Jan 16, 2003
    I only found the FAQs by searching for "cable card" (complete with quotes).
  9. Sep 18, 2006 #129 of 9385

    JoBeth66 Temp

    Feb 15, 2002
    Interesting that the FAQ for the PVR CableCARD support doesn't actually answer the question!

  10. Sep 18, 2006 #130 of 9385

    classicX Don't scream.

    May 10, 2006
    Miles away...
    "Two things are infinite: the universe and human stupidity; and I'm not sure about the universe."

    -Albert Einstein
  11. Sep 18, 2006 #131 of 9385

    pcp_ip New Member

    Jan 11, 2002
    I just got off the phone with Comcast. In Philadelphia they can't do any cable card installs until the first week of October. They also said it will be a $15 install charge per card- no way around it.
  12. Sep 18, 2006 #132 of 9385

    robus New Member

    Sep 14, 2006
    Mt Pleasant, SC
    Getting CableCards installed tomorrow and just called today to get the "final" skinny on the charges.

    Delivery and Install - no charge, thank goodness!

    First cable card - no charge (covered under my Digital Gold "plan")
    Second cable card - $6.95 per month - because it's considered a second line - even though the guy acknowledged that it was not a second outlet. Basically because I'm getting 2 digital decoders I need to pay for the second one.

    When I pointed out that the HD DVR going back had dual tuners and I wasn't being charged for a second line - he said - well you were being charged $9.95 a month for it - and apparently the $9.95 covered the second line too.

    I think it's mostly BS - but that's what I heard.

  13. Sep 18, 2006 #133 of 9385

    zordude WDW Fan TCF Club

    Sep 23, 2003
    Nashua, NH
    I actually had a very pleasant experience with Comcast.

    I'm in Medford MA, after giving up on my order and getting a box at BestBuy in Nashua, NH I called comcast at the 888-Comcast # and said I needed 2 cable cards for the same TV and it was going in a tivo. I got the spiel about losing vod, onDemand, why not rent our DVR. I just said no thanks, I already have the TiVo, and he set me up with 2 cable cards, both free, and a 16.99 install charge.

    The cable guy showed up 1 hour before my 2hr window (called first to ask if he could). Came in with just one cable card, I said I ordered 2. He re-reads the work order, and admits that he assumed it was one. Then he says "you're lucky I was a boy scout" he had a spare in his truck that he grabbed "in case the other one was bad". Install went smooth, we chatted while he was on hold with advanced support to setup the pairing.

    Everything is awesome.

  14. Sep 18, 2006 #134 of 9385

    Bodshal Penguin-tastic!

    Jan 4, 2005
    OT, but I used to do that too. Used to live in Arlington (other side of the Mystic from you) and drove up to Nashua to buy stuff. (tax free, of course!)

    It's good to see success stories - Comcast comes on Wednesday for me...

  15. Sep 18, 2006 #135 of 9385

    cgould Member

    Dec 28, 2002
    Bay Area, CA
    The number above didn't work for me in SF Bay Area, I don't think that is for the western region... CSR lady got very confused w/ my acct# and area code :)
    So, just FYI using that number directly.

    I called the 24hr svc # on my bill, asked for upgrd svc, to get cable card, they txferred me right away...
    Tom was very knowledgeable, he asked right up front if I needed 2 cards for the Tivo! I said yes, he confirmed the pricing- $15.99 truck roll, cards are free (I have Digital Classic+std cable), then he mentioned $6.95 addnl outlet fee-!
    which I started complaining about, then realized I still had my HD-DVR STB, so the Tivo *IS* a 2nd outlet. (oops)
    I confirmed with him the $6.95 should go away once I return the Comcast STB.
    I have an appt for next wed.
  16. Sep 18, 2006 #136 of 9385

    darkcharger New Member

    Sep 16, 2006
    So, in my conversation with the Chat help line. The first thing I mentioned was that I wanted to verify that Cable Cards are free (based on their website FAQ). Once I got that acknowledgment, I proceeded to explain that I needed two CableCards for my new TiVo that would replace my current Comcast PVR and that this would be for a single outlet only. I further explained my frustration about being initially told that I would be charged $17.95/month. She seemed to indicate that the previous (3) individuals who tried to help me did things incorrectly. The $6.95 she explained won't be an additional charge since I already pay that amount against the other Comcast boxes in the other rooms in my house.

    Anyway, it seems they are very confused with this new HD TiVo paradigm which explains why everyone seems to be getting a different story. Some people in Comcast customer service seem to want to treat the CableCards themselves as equipment like a box but I don't think they are supposed to charge the same fee as a cable box.
  17. Sep 18, 2006 #137 of 9385

    cr33p New Member

    Jan 2, 2005
    Ann Arbor MI
    I live In Ann Arbor MI and just got off the phone with 800-comcrap and Csr told me they can not and will not install in to a machine they dont support, I explained to her the cable labs sutff, that others have had them installed etc etc. Then spoke with the floor manager and got the same response. We can not support cable cards installed in devices we dont support" So i then asked her, you support my Samsung? She said yes, I said well i dont want support I just want the damn cards. She said well we cant, I then said well send me 2 cards for my Samsumg, she said she can only send 1. Then she asked me for the model # after I told her this isnt over and she and her other co workers will be getting additional phone calls about this from other customers. So now she is looking in to it and will call me back, The last thing she said was well we can maybe give you one card for the TV and one for the Tivo but absolutely not 2 for the Tivo
  18. Sep 18, 2006 #138 of 9385

    cr33p New Member

    Jan 2, 2005
    Ann Arbor MI
    So i just recieved a phone call back from the manager, She said they will give it a go but only with 1 card, I told her I know for a fact that it will work, she tells me there machine will only authenticate one piece of hardware in each unit, and practically begged her to send 2 cards, I told her its fine if it doesnt work, knowing it will and she kindly said okay we will try and noted it in my notes. So they should be out on Wednesday. We will see :) wish me luck
  19. Sep 18, 2006 #139 of 9385

    ah30k Well-Known Member

    Jan 8, 2006
    WARNING: if you get only 1 CableCARD your entire S3 will revert to SINGLE-TUNER mode!!!
  20. Sep 18, 2006 #140 of 9385

    cr33p New Member

    Jan 2, 2005
    Ann Arbor MI
    Thanks :) I am aware of this, but you did see that she is sending 2 cards out :) I will make that lil cable puppet put them both in and show them that they both work. Then call that rep back and tell her they work

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