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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jan 7, 2016 #9361 of 9384
    morac

    morac Cat God

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    NJ
    Just a note about "magic". I've had cases in the past where the support person entered the numbers, but backed out without saving. That might be what happened.
     
  2. Jan 8, 2016 #9362 of 9384
    docfruitbat

    docfruitbat Member

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    Mar 31, 2005
    What I don't get is why the other card I have in my TiVo HD XL became unpaired. It wasn't involved in any of the precedings. Well, anyway, they have all been re-authorized so all is well.
    I'm still considing buying a Bolt, though. Some of the new features may be work the price. :)
     
  3. Jan 8, 2016 #9363 of 9384
    morac

    morac Cat God

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    NJ
    I think that sometimes they make mistakes with pairing info. For example when I called in for something recently I was told one of my 2 cableCARDs (two devices) wasn't paired. Checking my channels, I could tell that wasn't the case since I was getting all the premium channels I was supposed to.
     
  4. Jan 8, 2016 #9364 of 9384
    docfruitbat

    docfruitbat Member

    37
    3
    Mar 31, 2005
    Lol! :)
    "they make mistakes with pairing info" seems to be the root cause of most problems concerning Cablecards. At least that's how I interpret most of the cablecard related complaints I've been reading over the years. I suppose some percentage of those are truely "bad" cards (or damaged hosts), though just what damaged them would be interesting to know. It would be instructional to know the percentage of truely bad cards vs those that were just swapped but turned out to be "good" used elsewhere.
     
  5. Jan 8, 2016 #9365 of 9384
    HerronScott

    HerronScott Well-Known Member

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    Jan 1, 2002
    Staunton, VA
    REmember I had suggested they were looking at and working on the wrong CableCard when they said the Host ID should start with 035 which was from your HD XL!

    Scott
     
  6. unclehonkey

    unclehonkey Member

    173
    3
    Dec 20, 2012
    Got my cable card set up on my Series 3 (HD) and it wasn't too bad.
    Moved into a place that has Comcast as part of the rent but you need to set up an account. Called and they wanted to send me a SD box (hell no) so I went to the local (10 miles away) office got the card. They even gave me a sheet with the right number for cable card authorizations. Got home and redid setup on the HD (since I went from Antenna to cable). Called in and they couldn't get the authorization to work. Tried twice. UGH!

    Went back to office (wasn't waiting for a tech) and swapped out card. Old one was Scientific Atlanta (yet Tivo says Cisco on screen). New one was Cisco and did firmware update. Called in and within 5 minutes I had TV :)

    Gonna be weird to go from 4 tuners (OTA Roamio) to 2 tuners (HD). But I should be fine.

    I had heard horror stories about getting cable cards going but this one really wasnt that bad other than the 1st card being a dud. My only issue was the 2 people I spoke to with the 1st card Spanish was their 1st language (I could hear Spanish being spoken in background) so there was a slight communication gap (not as bad as the India ones) ;)

    3rd person was awesome.
    So far so good :D
     
  7. unclehonkey

    unclehonkey Member

    173
    3
    Dec 20, 2012
    Got my cable card set up on my Series 3 (HD) and it wasn't too bad.
    Moved into a place that has Comcast as part of the rent but you need to set up an account. Called and they wanted to send me a SD box (hell no) so I went to the local (10 miles away) office got the card. They even gave me a sheet with the right number for cable card authorizations. Got home and redid setup on the HD (since I went from Antenna to cable). Called in and they couldn't get the authorization to work. Tried twice. UGH!

    Went back to office (wasn't waiting for a tech) and swapped out card. Old one was Scientific Atlanta (yet Tivo says Cisco on screen). New one was Cisco and did firmware update. Called in and within 5 minutes I had TV :)

    Gonna be weird to go from 4 tuners (OTA Roamio) to 2 tuners (HD). But I should be fine.

    I had heard horror stories about getting cable cards going but this one really wasnt that bad other than the 1st card being a dud. My only issue was the 2 people I spoke to with the 1st card Spanish was their 1st language (I could hear Spanish being spoken in background) so there was a slight communication gap (not as bad as the India ones) ;)

    3rd person was awesome.
    So far so good :D
     
  8. tom grahek

    tom grahek New Member

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    Aug 12, 2017
    I just spent a lot of time on this. I had my Tivo as my only DVR with Xfinity and they gave me a monthly $2.50 credit. I then got a Xfinity DVR and my TiVo was my secondary. They started charging me $7.50 ($10 net the $2.50 credit for "digital additional-outlet service charge with cable card, includes customer owned equipment"). It is not clear that is the case from this link but after many escalations they finally said the Xfinity DVR is your first cable card and thus the second cable card has a cost.

    What is a CableCARD?


    Will I receive an equipment credit if I use my own CableCARD-compatible retail device?
    If you own a CableCARD-compatible device with an activated CableCARD and subscribe to an XFINITY TV service package that includes equipment as part of the service, you will receive a monthly equipment credit of $2.50 for each CableCARD-compatible retail device. To learn more, see our Customer Owned Equipment Policy.


    Will I be charged to use a CableCARD?
    The first CableCARD in a retail CableCARD device is free to Comcast customers. If a second CableCARD is needed for the same device (as is the case with certain older model TiVo devices), a charge will apply.
     
  9. sfhub

    sfhub Well-Known Member

    1,855
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    Jan 6, 2007
    It may be luck of the draw but I did many CableCARD calls with the dedicated CableCARD lines recently and always got an English as first language rep, either in AZ or CO. This was different than in the past. For regular customer service I still get overseas reps.
     
  10. kupe

    kupe Viva 'la Tivolution!

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    Apr 9, 2003
    On a related note, my monthly $2.50 Customer Owned Equipment Credit disappeared on my latest August Comcast statement. I've had it without interruption for years. I have no Comcast equipment in the house and never have. Just my Tivo Roamio. I spoke to Customer Service earlier in the week and the rep was (not surprisingly) unfamiliar with the Customer Owned Equipment credit. She says she is escalating and will get back to me. Not holding my breath.

    Did anyone else's credit go missing starting this month?
     
  11. c3

    c3 TiVoholic

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    Sep 8, 2000
    Silicon...
    The charge is correct. Each outlet other than the first one has a $10 additional outlet fee. For each outlet, if you get a CableCard instead of a set top box, you get a $2.50 credit.
     
  12. c3

    c3 TiVoholic

    3,069
    0
    Sep 8, 2000
    Silicon...
    Did you change TV service recently? If so, they removed the CableCard fee (free) from your account in the process. That needs to be added to the billing to get the $2.50 credit.
     
  13. NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al
    mine went missing during a billing/account number migration, it was restored the next month after one call to customer service, and they issued a manual credit for the month it went missing.

    they don't have to be aware of the credit, ask them to look at the multiple previous bills and they will see it.
     
  14. morac

    morac Cat God

    9,681
    192
    Mar 14, 2003
    NJ
    Technically they aren't charging you for your credit card. They are charging you an additional outlet fee, which is something they charge because they can. The fee is $10, but they give a credit of $2.50 for the cable card.

    If you TiVo was your primary device the cost would still be the same as you'd get a $2.50 credit for the card and then pay $10 additional outlet fee for the Comcast box.
     
  15. sfhub

    sfhub Well-Known Member

    1,855
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    Jan 6, 2007
    I would hope not :)
     
  16. sfhub

    sfhub Well-Known Member

    1,855
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    Jan 6, 2007
    Is there any credit card issuer that let's you set an "alert" if a recurring charge falls outside a range month to month?
     
  17. IraF

    IraF Member

    101
    3
    Jan 22, 2002
    My Comcast DVR always cost 9.95. I can't quite remember, but think they said it actually costs 19.95, but they extend a $10 credit for the first outlet. (The 19.95 price and 10.00 credit do not appear on the bill though - just the 9.95 price.)

    If I had simply replaced that with cablecard (for TiVo), they said I would pay nothing.

    But since I kept the DVR, they charge me 9.95x2 (19.95 minus 9.95 for the DVR, and 9.95 for "Digital Add'l Outlet Svc Includes CableCARD").

    I have never understood my pricing, but think it's too much!

    Someday I plan to ditch the DVR and figured this would get resolved then.
     
  18. lpwcomp

    lpwcomp Well-Known Member

    8,919
    161
    May 6, 2002
    John's...
    You should be getting a $2.50/mo "Customer owned equipment" credit.
     
  19. kupe

    kupe Viva 'la Tivolution!

    372
    3
    Apr 9, 2003
    Yep, did exactly that. Told them to look at my years of Customer Owned Equipment credit right up until this month. That yielded absolutely zero results. Tried by phone support (seemed to be US based) as well as online chat support. Nada.

    Does anyone have any particular contact or technique that worked to get this restored?

    Thanks!
     
  20. NorthAlabama

    NorthAlabama tabasco rules

    6,246
    282
    Apr 19, 2012
    sweet home, al
    sometimes this requires customer service supervisor roulette. keep calling each day (or days when you can), immediately ask for a supervisor once they verify your account, and try again, until you reach someone who knows what they're doing.
     

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