Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. midson

    midson Member

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    Feb 26, 2005

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    I recently went through the same thing. I searched the web and printed out new customer offers and took those into a service center location. I asked the rep if I could get the new customer special. He barely hesitated and said sure. I was prepared to cancel service but it didn't come to that. Just be friendly.
     
  2. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    Call in. What could it hurt? I have been told by Comcast CSRs to do that very thing.
     
  3. bicker

    bicker bUU

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    In my experience, it works once or twice. After that, your best bet is to upgrade to a higher level of service, adding another premium service or two. You'll be paying more, regardless, but they're more likely to give you a discount on what you're paying for if you just upgraded to a higher level of service.
     
  4. HerronScott

    HerronScott Well-Known Member

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    When your only option appears to be a Triple Play package how do you avoid them installing their X1 DVR and voice gateway?

    Scott
     
  5. bicker

    bicker bUU

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    Nov 9, 2003
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    My plan is to take a hit for a year or two, by dropping down to a minimal package, paying top dollar for it. Alternatively, you could put up an antenna and just rely on OTA for a year, if you're suitably located, or switch to alternative providers for a couple of years. Practically every homeowner has that option for subscription video entertainment. (For Internet, not so much.) Then you come back into the system at the bottom of their offerings and work your way back up.
     
  6. HerronScott

    HerronScott Well-Known Member

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    Yeah OTA is not really an option for us. There's a reason that one of the first cable companies in Virginia was started here (middle of the Shenandoah Valley). Wife also can't do without Food Network. And Dish/DirectTV are the only alternatives which we are not going to switch to (can't use my existing TiVo and I'd still need Comcast for Internet).

    Scott
     
  7. bicker

    bicker bUU

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    Those are the same kinds of reasons my plan is to take a hit for a year. (Food Network is available on the Starter package here, so you could start there and work your way back up over time.)
     
  8. chiguy50

    chiguy50 U.S. Army (ret.)

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    There shouldn't be any need to pay top dollar for any tier of service so long as you have some negotiating skills and are willing to spend the time and effort to engage with customer service.

    Similar to the airlines' model, the MSO's have structured their pricing schemes such that the profit margins allow plenty of room for downward adjustment to the published fees. Only those consumers who don't pay attention to expenditures, are too intimidated to bargain, or who are constrained by circumstances, need to pay full freight.

    Depending on your programming and equipment needs, you can easily shave many hundreds of dollars off your annual CTV bill with a little due diligence and a simple phone call to Comcast. Example: HBO has a published rate of $16 p.m. in my market, but you can get it for free (depending on your tier of service) as a limited-time promotional offer or for $1 p.m. with a 24-month commitment.

    There are lots of different tactics you can employ to lower your bill, limited only by your ingenuity and willingness to engage in the billing game!
     
  9. bicker

    bicker bUU

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    None of that is new to many of us. The point that morac raised is that after a negotiating a better rate like that a couple of times, it becomes progressively more difficult to get such a discount without upgrading your level of service. The service providers are wise to what you've stated, and have been, on occasion and affecting some but not all subscribers, let customers disconnect rather than offer a discount yet one more time for the same low level offering.
     
  10. chiguy50

    chiguy50 U.S. Army (ret.)

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    Of course YMMV, but over the past five years I have never upped my tier of service and yet have always managed to obtain discounts, freebies, or offsets. In fact, my service is provided via my HOA's bulk services agreement, which lessens my bargaining position considerably.

    Persistence and ingenuity will usually pay off.
     
  11. bicker

    bicker bUU

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    That's the key. It varies depending on circumstances, including the effects of marketing segmentation - the same effects that result in neighbors getting radically different offers from cruise companies, siblings getting radically different offers for financial services, etc.
     
  12. chiguy50

    chiguy50 U.S. Army (ret.)

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    In my case, I currently have one CableCARD with HD service, HBO and Starz on my individual account (in addition to the BSA's Digital Starter service and two DTA's), and Comcast winds up paying me a net $0.75 every month for the privilege. And up until last month I also had free SHO, which I hope to get renewed in short order.
     
    Last edited: Nov 27, 2015
  13. bicker

    bicker bUU

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    So you'll have three premium channels! What else is there to add on top of that? It sounds like it is pretty close to the top level of service offered. How much would they charge you for all that?
     
  14. hybucket

    hybucket Member

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    Nov 26, 2004
    Based on my experiences with the annual Call To Comcast, best recommendations are:
    Taking the day off from work.
    Turn off the doorbell and shut off Call Waiting.
    Use a portable phone so you can occasionally get to the kitchen for food and drink.

    My average time (and this is only average, usually lots more) on the phone with various "departments" is 3 hours. That includes hang-ups by both myself and them, by myself when a) they don't either speak English very well or don't speak loud enough, or b) when the say there are no "deals" to be had, and by then, when they've obviously had enough and ask me to hang on while they connect me to another department.
    It sometimes helps if you can them to connect you to "customer retention" as quickly as possible. Some will, some won't.

    Good luck.
     
  15. chiguy50

    chiguy50 U.S. Army (ret.)

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    I'm not exactly sure what you're asking, but there's always room for more.:D

    As another data point, I helped to negotiate our HOA's BSA and we pushed the per-unit price down well below 50% of the street price for Digital Starter (which at the time was $59.95 and is currently $68.95 p.m.) plus other bennies, such as a $20,000 signing bonus. We had a large captive customer base as a bargaining chip, but we had to dicker repeatedly in order to get the best deal.

    I'm just emphasizing that there is plenty of wiggle room on pricing if you go about it intelligently. I truly wish the MSO's (and the airlines, et al) would just establish a reasonable profit-making across-the-board price and stick to it, but unfortunately that's not how the game is being played.
     
  16. HerronScott

    HerronScott Well-Known Member

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    Ended up working from home today in order to avoid the usual day-before-Thanksgiving traffic issues on the Interstate and did this move this afternoon. Thought I would report back that it went smoothly and without any problems!

    I did call before starting and asked if they needed to unpair it before I pulled it from the old "device". They said no so I said I would call back once I had it installed in the new "device". I pulled the second CableCard from the S3 and after jotting down the serial number, inserted it in the Roamio and called back. Gave them the CableCard serial number, host ID and CableCard number (Cisco/SA system so no data ID). He went off and did his unpairing and repairing (and kept me updated). Once he came back that he was done. I was getting the right channels including HBO without any delay. I was testing while waiting and although I started seeing the regular channels pretty early, I did not get HBO until he came back that it was done.

    I was also happy to see that Xfinity VOD showed up as well and a quick test showed it seemed to work fine. Not sure if I'll use it but you never know!

    Scott
     
  17. drhankz

    drhankz Member

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    Salem NH
    Did I hear three cheers for Comcast :D:D:D:up::up::up:
     
  18. HerronScott

    HerronScott Well-Known Member

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    Yes, you did. :)

    Scott
     
  19. Jay2tak

    Jay2tak Member

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    Jun 10, 2009
    I'm going to try the same thing as I ordered a Roamio Pro yesterday.
     
  20. HerronScott

    HerronScott Well-Known Member

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    Staunton, VA
    Hopefully your CableCard move goes as well as I mine did. I used kmttg to copy the Season Passes from 1 of the 2 S3's and all is working well so far. After this weekend, I'll do the same for the SP's on the second S3 and make it the primary TiVo. :)

    Scott
     

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