Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Apr 4, 2009 #6361 of 9385

    Graymalkin Grumpy Poster

    Mar 20, 2001


    Ah! Turns out that this TiVo was purchased from weaKnees with an upgraded 320GB hard drive. And the warranty page that came with it is for three years, although I don't recall purchasing an extended warranty. (I've got two separate warranty pages that say this, and I purchased two TiVos from weaKnees, so this page definitely came with the problem TiVo.)

    So now I'm emailing weaKnees to see how to handle a possible warranty repair.
  2. Apr 5, 2009 #6362 of 9385

    Graymalkin Grumpy Poster

    Mar 20, 2001
    It's definitely the hard drive!

    I transferred an HD recording from another TiVo -- one that I know was good all the way through. And the problem TiVo choked on the file at the 45-minute mark. Pixelation, freeze, and reboot. So the problem occurred without involving the problem TiVo's tuners or the Comcast signal.

    Whew! Nice to know what the problem is. Unfortunately, it's not the TiVo with a three-year extended warranty. So it's going to cost me $249 plus shipping to get it replaced with a 500GB drive and a two-year warranty.
  3. Apr 5, 2009 #6363 of 9385

    jyung New Member

    Feb 13, 2005
    Hi, I have an original S3 TiVo and am located in the Bay Area (Mountain View). I was hoping to clarify which/how many cards I needed before I ventured off to Comcast land. Could someone please chime in?

    It seems like I need two cards (M or S?). Also, seems like people have had good luck just wandering into the local Comcast office in San Jose.

    Thanks for your advice and sharing your experience!
  4. Apr 5, 2009 #6364 of 9385

    arson New Member

    May 6, 2006
    2 cablecards needed for the original Series 3. The comcast office probably won't have any S cards, but M cards will work just as well. I had no problems picking it up, but it took about 45 minutes for the phone call with comcast tech support to successfully activate the cards. YMMV.
  5. Apr 5, 2009 #6365 of 9385

    Kyven New Member

    Jan 12, 2005
    Palm Beach...


    I'm curious if anyone has a different pricing model in Palm Beach County. Comcast wants to charge me a digital fee and HD fee for each of the two S Cards in my Tivo. I was told in no uncertain terms that if they don't charge this they won't work. I explained the website and they said the card was free and the second $2, but the fees are separate.
  6. Apr 7, 2009 #6366 of 9385

    c3 TiVoholic

    Sep 8, 2000
    If you can do it yourself, a 1TB drive with 3-year warranty would cost you less than $100.
  7. Apr 7, 2009 #6367 of 9385

    nirisahn Well-Known Member TCF Club

    Nov 19, 2005
    Denver area
    Comcast Denver doesn't do that. I have one digital package for the whole house and 1 HD fee for one HD receiver and a TiVo HD with an M card. In fact, for future packages they've raised the price and included HD and one receiver whether you want it or not. But I'm not paying an extra digital fee or HD fee for the M card either currently or when my new package starts later this month.
  8. Apr 8, 2009 #6368 of 9385

    Warlord46 New Member

    Dec 2, 2006
    Miami, FL
    Kyven -- I just posted a thread in the Comcast forum, asking if there were others in Florida getting gouged like I was. It looks like you might be another. I talked Comcast into lowering charges on my Series 3 Tivos, and it worked for a month. Then they jacked the price even higher than before. I'm paying $30 for a Tivo to do the same thing their DVR will do for $14, only not as good. If you would like to discuss this further and maybe work together to help each other get S. Fla. Comcast to bring their pricing in line with Comcast around the country, please send me an email to I know we are getting hosed compared to everywhere else, and it's not right.
  9. Apr 8, 2009 #6369 of 9385

    mae member

    Dec 10, 2001
    A note of caution to those leaving Comcast for FIOS (or any other provider).

    My FIOS install was 3/25. When I was sure everything was working on 3/30 I called Comcast to terminate my service. I then drove to their local office and turned in my equipment (HD box and CableCard from the TiVo).

    The next day their online system showed I was still active. I contacted them through the web site and received a reply that service would be billed until they disconnected me at the tap, but I would receive credit back to 3/30.

    Over a week passed and still no physical disconnect. So, per their reply, I used online chat. Twenty minutes and 2 CSRs later, all I could find out was I was scheduled for disconnect on 4/13, two weeks after I returned their equipment. When I asked them to confirm I would have to pay for this delay, they told me I had to contact my local office, who had sent me to chat.

    I have been told by both the local office and someone in management in response to my email to the CEO/COO that while billing has continued, I will only be charged to 3/30, and in fact will be due a small refund.

    This seems to vary with other areas in the country according to this thread on the FIOS support forum (, where two posters state they received their final bill immediately upon their request for termination. Another poster claims they tried to make him pay for the 18 day delay.

    So, all you Comcast customers, be sure to keep good records of who and how you notify Comcast when you move out of Comcast Town.
  10. Graymalkin

    Graymalkin Grumpy Poster

    Mar 20, 2001
    Comcast of Union (NJ) just added 12 HD channels. MLB, AMC, CNN, Animal Planet, Sci-Fi, TBS, Discovery, Golf, Versus, and some others I can't think of off the top of my head.

    Only thing is, AMC is sharing channel 238 with HD on Demand -- is that one of those split-channel thingies that I'm going to need the special tuner dongle for?

    Finally, something to thank Comcast for, even though 39 HD channels still doesn't come close to Verizon's 100 channels on FiOS. Which I can't get because I don't live in a single-family home.
  11. JTLintstockings

    JTLintstockings New Member

    Apr 10, 2009
    Just want to say that I was having the grey screen issues on certain channels, those middle channels between basic and digital. I made several calls to comcast support, nothing ... had a tech come out, nothing, oh wait he did replace the wire going to my house WTF? Then I went to getsatisfaction dot com for comcast and reported my problem; The problem was fixed by next morning. The problem was that the CableCard was not paired with the Tivo and they did not have my account properly linked up with the cable card, just like the Tivo website says is the likely problem. I ended up talking to a tech at the Headend, the guy you will never get to talk to by calling 1-800-comcast, and he fixed it. He asked for the cablecard serial number, host number, etc. Funny, when I asked the guy at Comcast support if he needed all these numbers, he said all that was automatic. Yeah right. Anyway everyone was friendly, helpful and prompt after going to that website. Just wish I could have talked to the Headend guy to start with. He was the man of the hour! Good luck.
  12. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    Dec 3, 2000
    Since I got rid of my last cable box I don't really know what's going on with the OnDemand offerings anymore, however our local Comcast system had offered Breaking Bad in HD on Demand. I gather that they may offer all their HD content that way; so it is likely that they're not really carrying an AMC HD channel; just offering AMC HD content via their OnDemand system, making it unavailable to TiVo units so far, tuning adapter or no tuning adapter.
  13. Bob Lee

    Bob Lee Member

    May 14, 2000
    I never found any of Comcast's on-demand offerings very compelling, especially when it came to HD. And for the past year or so they stopped offering HBO on-demand, which was the main source for my on-demand viewing.
  14. Graymalkin

    Graymalkin Grumpy Poster

    Mar 20, 2001
    I was able to watch AMC-HD yesterday on the TiVo, so that theory is bust.
  15. jjobev

    jjobev New Member

    Feb 1, 2008
    I've been having terrible pixelation and have had multiple techs come to my house. I was having the problem on my TivoHD and Comcast DVR. It looks like the problem is now fixed on the DVR, but is still happening on the Tivo. Since the DVR is working, Comcast thinks the problem is resolved. I've been doing some research and looked in the Diagnostics screen and noticed that on the NBC HD channel, which is one that is breaking up badly, that the SNR is 30, the signal strength is 50, the RS uncorrected is ~7000 and the RS Corrected is 6,778,714 and rapidly increasing. This is ridiculously high right? Any thoughts on ways I can try to fix this? They are bringing a new cablecard this week, but is there any chance that is really the problem?
  16. drhankz

    drhankz Member

    Jan 14, 2008
    Salem NH
    I fixed any and all pixelation problems by using a Spectrum
    Analyzer to make sure the SIGNAL is at the right level at
    each DVR. I have a BIG house and 6 DVRs scattered around.

    The Comcast Techs all have one - and a GOOD ONE at that.

    I bought my own - a Channel Vision M2000. Using Amplifiers
    and Attenuators as needed - I made sure each DVR had a
    ZERO to +5 DB signal Level.

    A signal TOO HOT and the CableCard attenuates the incoming
    signal and you get nothing. Too Low and you get pixelation!
  17. jtmiller

    jtmiller New Member

    Mar 28, 2009
    Baltimore, MD
    My M-card is scheduled for installation tomorrow. The CSR tried to tell me that there would still be an "HD charge" on top of my Digital Classic lineup charge after the 3416 is removed.

    After arguing with her for a while with no success I decided to just have the card installed and argue with billing later.

    Today I was on the Comcast website and found the $7.50 HD charge she was referring to. It is an "equipment charge" for a cable box which has no DVR capability. Obviously I won't need that with my TIVO HDXL with the Mcard.

    Once the card gets installed and I can see my account updated online I start challenging this charge if it is truely present.

    grrrr....come on FIOS...

  18. Graymalkin

    Graymalkin Grumpy Poster

    Mar 20, 2001
    Not having any freezes or pixelations on the newest TiVo with its M-card in the bedroom, so the problem with my other TiVo apparently was the hard drive, after all.

    At least I didn't spend more than $12 on those unnecessary attenuators...
  19. Kyven

    Kyven New Member

    Jan 12, 2005
    Palm Beach...
    I have the same charge and made the same argument here in South Florida and its like talking to a wall. When I explained how the charge made no sense, they agreed and said I should dump Tivo and get their cable box to save money.
  20. Puppy76

    Puppy76 Well-Known Member

    Oct 6, 2004
    How about dumping Comcast to save money? That makes far more sense.

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