Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Mark95841

    Mark95841 New Member

    Oct 28, 2007


    I am in Sacramento and have Comcast coming over Monday morning and wonder if there are others in Sacramento that wouldn't mind sharing the Sac Comcast situation or if there is anything I should be aware of. I have had TiVo HD for the past six months using my antenna and it has worked great. I am hoping whoever comes out is familiar with TiVo setups with the TiVo HD and Multi Stream cable cards. Any advice or suggestions are welcome.
  2. blulegend

    blulegend New Member

    May 30, 2007
    How much can I expect to pay for equipment per month if I want to keep a cable box for on demand stuff and put 2 S cards in a Series 3?
  3. rick123

    rick123 Member

    Dec 8, 2004
    You will continue to pay whatever you pay now for your cable equipment. Here in Southern NH I pay $5 for the first SS cablecard and $1.50 for the second, so when I added my tivo HD (and made no other changes to my cable equipment or channels) my total bill went up $6.50.

    That said, seems different all across the country, Some pay less some pay more, Comcast seems to make it up as they go. As example, the tech that installed my 2 cards last month insisted that Comcast discontinued MS cards months ago!
  4. blulegend

    blulegend New Member

    May 30, 2007
    I'm wondering because having a cable box and a TiVo would make it 2 outlets and on top of that I would need more than one CC.
  5. Jun 1, 2008 #5445 of 9385

    drcos HD where available

    Jul 20, 2001
    Venice FL


    The TiVo does not know where the channel is. This will happen when you tune a channel that is not there. Try restarting the box so that your card(s) will reload the channel map from the headend.

    I can duplicate this error by trying to tune a non-existant channel (i.e., 460).
    If you don't get the channel, but don't get the "Wrong Card State" message, check your CC screen to see if you're getting ECMs and EMMs. If they are (and stay) zero, the card thinks you do not get (subscribe to) that channel.
  6. Jun 2, 2008 #5446 of 9385

    dbd Dan

    Jul 25, 2002
    I have Comcast in Montgomery County (Maryland). I have what used to be called their "basic and preferred service" which provided analog access to the basic cable, plus History, CNBC, MSNBC, CNN, etc.

    I expect my two TivoHDs to arrive this week. When they get here I'm going to hook them up so I can talk to Tivo about switching over the service from my two Tivo Series 2 boxes, both with lifetime service.

    The only drawback is that I won't be able to have a Comcast person bring cable cards until June 19th. My request specifies to bring "two m-card (multistream) cable cards for two separate Tivo HD devices."

    The phone rep (who took my order for the call) said I didn't need to make any service alterations--that I would get High Def with cable cards. She also said that one cable card was free while the other cost $1. I asked if that was a recurring or one-time $1 charge, and she said one-time.

    Is what she said right? No service alteration? $1 one-time for a second card?
  7. Jun 2, 2008 #5447 of 9385

    SMWinnie Dis Member

    Aug 17, 2002
    drcos, thanks for your reply. I've tried a couple of reboots, followed by the blue "Acquiring Channel Information...please stare directly at the magical spinning ball" screen without success.

    I need to get smarter about the CC diagnostics screens. F'rinstance, I'm not sure exactly where in the TiVo menus to look to see the incoming ECMs and EMMS. [naive]Aside from a Comcast support rep "hitting" the box on purpose, should I expect to see ECMs and EMMs on a regular basis?[/naive]

    Thanks again for your attention.

    Gee, I wish it were that easy to toggle naïvete.
  8. Jun 3, 2008 #5448 of 9385

    Muad'Dib New Member

    Apr 26, 2008
    Aurora, CO
    I have hit a brick wall here with Comcast, even after reading through everything I could find on this issue (this thread has been extremely helpful in my understanding).

    New Tivo HD, Motorola M card installed a little over a week ago. Once the tech got it paired up (required him being on the phone to Comcast for almost 1.5 hours) most of my content comes through fine. The problem is I don't get any of my premium content (Starz, Encore, HBO & Mojo). According to the Tivo the card is not validated. Validation key is "Val:? 0x06". 2 tech visits, 3 cards & many hours on the phone later I am still in the same boat. Now Comcast says they have to send a tech out again because they think the Tivo must be faulty & not accepting their validation instructions for the card. :mad:

    I know many of you have had similar problems and got them resolved over the phone. If anyone in the Denver area can provide a name of someone at Comcast who can actually help me I will be EXTREMELY grateful! I can't seem to find anyone who doesn't respond with either "Gee we almost never do CableCARDS" or "Why don't you just get a Comcast DVR?". :rolleyes:

    Please help!

  9. Jun 3, 2008 #5449 of 9385

    drcos HD where available

    Jul 20, 2001
    Venice FL
    To see the EMM/ECM screen (with SA cards at least):
    Messages & Settings > Account & System Info > CableCARD Decoders >
    (pick a card) > CableCARD Menu > SA CableCARD CP Screen
    Your ECM count and EMM count should not both be zero (unless you're tuned to a non-subscription channel).
    Decryption status will read OK (even on channels you don't get).
    Your EID should NOT be 0xffffffff

    As I previously said, the "Wrong Card State" indicates a channel that does not exist, or is not mapped. (Also, you would see "No ECMs detected" for Decryption status).
  10. Jun 3, 2008 #5450 of 9385

    Muad'Dib New Member

    Apr 26, 2008
    Aurora, CO
    I successfully answered my own question today and got my card validated. For anyone in the Denver area with these problems I recommend calling Tray Willams - Technical Superviser at Comcast. His # is 303-603-5616. It's all about getting the right person - he had me up and running in no time!
  11. Jun 5, 2008 #5451 of 9385

    bradleyx New Member

    Jun 16, 2004
    San Anselmo, CA
    Redoing the guided setup seems to be pretty important in overcoming cable card issues. I was on the phone with Comcast Marin for almost an hour tonight trying to get my second M-card activated. I didn't realize until after I'd put the first M-card in yesterday that I needed a second one to use both tuners on my S3. While the first card install was pretty painless, the second one wasn't as much so. Finally, I just pulled both of the cards out, put them back in, and ran guided setup again. Voila! Both tuners are working with all premium channels.
  12. Jun 5, 2008 #5452 of 9385

    rkolsen New Member

    Jun 5, 2008
    I went through hell and back getting cable cards to work and so did the tech agents. It took four visits to get them to work properly. One time it just descrambled half of my channels, but no basic cable. HBO worked for a few hours and then didnt work any more and with Showtime I had no luck.

    All the channels come in clear now except a few channels still display "To Be Announced" and I have repeated the guided setup and downloaded new program information several times, but no luck. Any ideas?
  13. Jun 6, 2008 #5453 of 9385
    michael new

    michael new New Member

    Jan 12, 2006
    Woops! My bad I just read the decoder cards info over at Tivo, apparently its differant for the Tivo HD.I thought the M card was a multi card for two tuners. You should only need one M card for two tuners.

  14. Jun 6, 2008 #5454 of 9385

    Mchero Almost old member

    Dec 20, 2001
    Concord, NH.
    I guess it all depends where you live!

    I read MULTIPLE posts about people going to their local Comcast office and picking up cable cards. I went into my local Comcast office to turn in my Comcast Tivo and asked for an M cable card. Person behind the counter told me that Comcast does NOT hand out cable cards. I told her that I read MULTIPLE POSTS about people walking into Comcast offices and getting cable cards. She insisted that it was not true!

    Very fustrating! I'm getting an M-Card installed Saturday...What do you bet that I'll know more than the installer! The install is scheduled for 8:00AM. Hopefully the installer won't be in a big hurry to get home like the last one!

    Wish me luck!
  15. Jun 7, 2008 #5455 of 9385

    husky55 Member

    Feb 2, 2008
    Madison, CT
    True. In Brandford, CT (Comcast local office location), exactly same thing. Comcast does not hand out cable card, it has to be a technician coming to your house. Same thing for a Comcast set top box.

    I would much prefer to do everything myself.

    But once it's done, it's done. Best of luck.
  16. Jun 8, 2008 #5456 of 9385

    jjobev New Member

    Feb 1, 2008
    This is the second TiVo HD I've had in the last month that is randomly restarting. I sent the first one back and received a new unit a couple of weeks ago. I have been out of town so I don't know how often it has happened on the second box, but it just restarted while I was watching tv (the first time I have noticed this problem on this unit). The fact that the same thing is happening on the new unit makes me think it might be a Comcast cable card related issue rather than a TiVo issue. Have any of you all had this problem? I thought it might have something to do with Comcast sending an update (firmware, channel info?) to the cable card which forced the TiVo to restart. However, with the first box it started happening frequently (i.e. 5 times during the Preakness). Like I mentioned above, this is the first time I have seen it happen on the new unit, but I haven't watched much tv with it yet. I tried searching for this problem when I had the issue with the first unit, but couldn't find anything. Any thoughts??
  17. Jun 9, 2008 #5457 of 9385
    Ladd Morse

    Ladd Morse Member

    Feb 21, 2002
    Anyone in Frederick, Maryland gotten cable cards from Comcast?

    Do they have "M" cards?

    Can you go to the office to pick up the cable cards or do they require a truck roll?
  18. janry

    janry New Member

    Jan 2, 2003
    Nashville, TN
    OK, I'm not saying this is funny and I'm not recommending doing this - just explaining, this was one guy's way:

  19. richk2

    richk2 New Member

    Jun 24, 2003
    Just thought I would post something positive since the negative comments in this thread caused me to hesitate for awhile on getting a tivo, which I have owned in the past until hd came along. I am in the north suburbs of Chicago and Comcast installed an m card today. The tech had done other tivos, was very knowledgeable and friendly (came ten minutes early on my slot too!!!!) and got everything working in about a half hour. So far so good!
  20. drhankz

    drhankz Member

    Jan 14, 2008
    Salem NH
    The success is not so much the tech at your home as the tech he
    talks to on the phone. The guys who turn-up the service in the
    NOC [Network Operations Center] are the ones who either get it
    right or wrong.

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