Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. sinanju

    sinanju Active Member

    Jan 3, 2005


    There was a billing error that many of us noticed a couple of months ago. I, too, had to call to get things put back the way they were. My next bill also had a change of service fee, but there was a refund line item directly under it. I would not expect the page you grabbed to change. I would, however, expect Comcast reps to remain woefully uninformed.
  2. jschaffe

    jschaffe New Member

    Apr 29, 2007
    The first rep I talked with checked with a "Data Integrity Team" member, and reported that the fee is supposed to be $5.00 for a second TiVo CableCard. The second rep reported that he knew the fee was $5.00, and both reported that the order entry system automatically set the price at $5.. when they entered the option; no lower-cost option was available.

    We'll see what happens when they "research" it farther.
  3. aaronwt

    aaronwt UHD Addict

    Jan 31, 2002
    Prices are everywhere with Comcast. They charge me nothing for the two cablecards I have with them. I get charged $24 for the eight cards i have with FIOS.
  4. tgenius

    tgenius Member

    Sep 14, 2006
    I'm looking at possibly getting a Tivo HD when we move into our new home (basic cable is included in the HOA)

    So in Miami, does one need two Cablecards still (and are 2-way cards even worth it/available?) to record two shows?

    I also have a 50 inch Sony RP LCD that has a cablecard slot.

    What would I be looking for fees for these? It sucks theres an HD fee per TV (At least with DirecTV its one regardless to the number of receivers!)

    2 HD Fees for Tivo HD or one + 1 HD Fee for the Sony RP and then 2 or 3 Cablecards (Which according to Comcast is like 5-6 bucks in miami!)

    Any help is greatly appreciated.
  5. jimbo1mcm

    jimbo1mcm New Member

    Jan 8, 2006


    Just ordered a Series 3 from the Tivo Community store. My carrier is comcast. I have a question about the cable cards. I believe I need 2 M cards. Will I be able to record a program and watch another one at the same time? Thanks.
  6. Corran Horn

    Corran Horn Member

    Feb 12, 2002
    After a year of no problems, I think something has happened with both my Cable Cards. Neither tuner is able to pick up a signal on any of a half-dozen HD channels, notably ESPN HD, ESPN2 HD, and Comcast SportsNet HD. The other 10-12 HD channels I have come in fine. Very strange.

    Chatted online with a Comcast agent yesterday, and of course they can do nothing but send a truck on Monday. I'm going to try to call the number the same-day service guy gave me when I did my initial setup. If I can reach the same guy (who was VERY knowledgeable and solved my problem right away, after 3 failed truck rolls) hopefully I can get this taken care of.
  7. ilh

    ilh New Member

    Dec 21, 2007
    Did they go SDV?
  8. rvsj

    rvsj Member

    Dec 20, 2007
    You need two S cards or two M cards. Yes you can record one program while watching another one. The more likely scenario, once you get used to the TiVo, is recording two programs while watching a third prerecorded program.
  9. jlib

    jlib Lean Forward

    Nov 21, 2002
    Well it says Regulated Prices quoted above may not apply in all markets. Oddly, it also incongruently says In addition to the cost of the digital cable service, you will not be charged a regulated fee of up to $1.99 for the second CableCARD on the additional outlet in addition to the cost of the digital cable service.
    Sheesh, what a mess!
  10. clifburns

    clifburns New Member

    Mar 18, 2003
    I had an M-Card installed in my TiVo HD today and it is receiving all channels and seems to be functioning with one glitch. Every now and then the signal will drop and I'll get an error screen saying that a "technical problem" is preventing the reception of "all cable channels." It gives an error code 161-38 and says to contact the cable company. This error appears to have killed two scheduled recordings. :mad: Has anyone else had this problem and been able to resolve it? I'm assuming it's a defective card and have scheduled a truck roll to replace it.
  11. WDA_CZAR

    WDA_CZAR New Member

    Mar 29, 2007
    I had the same error today when the comcast guy installed a MCard. I could not get any channels to work.
    He only had one so he went and got another. When he returned and installed the replacement card i could only get channels 02-27 .
    So he said they would send another guy out the next day and try another card.

    While waiting for the new card i still had the one he left. So i tried a reboot of the tivo to clean and clear every thing. When it was done i got the error again & still only get channels 2-27.
  12. May 1, 2008 #5372 of 9385

    jimbo1mcm New Member

    Jan 8, 2006
    Why are there so many defective cards? Are the service guys just re-cycling cards that don't work? Or is there a real manufacturing problem?
  13. May 1, 2008 #5373 of 9385

    dswallow Save the ModeratŠ¾r TCF Club

    Dec 3, 2000
    No, it's mostly improper configuration by the cable company. Either they screwed up inventorying it and somewhere in their system some ID numbers aren't properly entered, or it's entered wrong on your account and the cable system's software is horrible allowing all sorts of syntax errors in data entered that causes authentication failures of various sorts, or the installer didn't pre-update the firmware and then didn't allow the firmware update to complete in the field before assuming it was a bad card.
  14. May 1, 2008 #5374 of 9385

    Devx New Member

    Jun 1, 2006
    Atlanta, GA

    Yes, in some cases, I heard bad cards sometimes re-enter the pool. That was several months ago, I would hope that issue has been fixed by now.
  15. May 1, 2008 #5375 of 9385

    clifburns New Member

    Mar 18, 2003
    In my case the 161-38 error seemed to resolve itself eventually. After 24 hours, I had no more instances of the error and programs recorded properly. The one other person to report this error on the Tivo forum also reported that the problem resolved itself for him as well. Apparently the card needs some time to update itself and to get all the lineup information set up properly.
  16. May 1, 2008 #5376 of 9385

    rick123 Member

    Dec 8, 2004
    Made my 3rd call to Comcast today.

    First call Tuesday. Rep obviously barely knew what a cablecard was. I was on and off hold for 45 minutes as she tracked down supervisors and answers. She insisted that Comcast does not have multi-stream CCs. After 45 minutes I had to get off phone so I asked her to flag my account that I needed a M-stream CC for a tivo HD.

    Second call Wednesday. Asked first rep to please transfer me to someone familiar with CC installation in my area (southern NH). I talked with a very helpful tech rep in Manchester NH who thought I might be able to go to my local Comcast office and pick up a M-stream card and do the install myself. She told me she sent several e-mails and would get back to me later in the day. She never got back to me...

    Third call Thursday. Asked again for a local tech rep in Manchester, hoping to get to the same phone bank location as the previous call and talk to the same rep from second call. No luck, got one based in Boston. This rep insisted!!! that Comcast does not carry M-stream cards. I told her you can read all over the internet about people getting MS cards from Comcast, she continued to insist that I was wrong and Comcast has never had MS cards.

    I obviously need the cards, and she at least could help me with that. So I have an appointment to have 2 SS CCds installed. Will be charged $5 for the first card and $1.50 for the second. She explained not primary outlet, etc... Not gonna argue the charges with a tech rep, will wait and see if I can talk them down after the box is working. Will be charged $16.95 for the truck roll.

    How difficult would it be for Comcast to print up a single page training sheet for all it's reps with basic CC information. Make them sign off that they have read the info and understand what they have read. Basic stuff like we have SS and MS cable cards, they can (or can't ) be installed by end-user, the end-user charges will be..., etc. That is basic business stuff.

    I guess when there is no competition they have you by the balls... They suck, but the only realistic option for our familiy...
  17. May 1, 2008 #5377 of 9385

    WDA_CZAR New Member

    Mar 29, 2007
    Cable guy came out today and tried a 3rd MCard no luck would not acquire any channels. So he put in 2 single stream cards and it works fine.
    I have two tivo HDs. so i got 4 Scards now. was hoping to go with two Mcards but i guess i just have to pay the extra $3 a month to have it work correctly.

    FYI The brand of cards they are using are Motorola.
  18. May 1, 2008 #5378 of 9385

    jlib Lean Forward

    Nov 21, 2002
    I thought it might be good to post this message from another thread describing a solution to a cable card re-pairing problem so that it is archived here:
  19. May 1, 2008 #5379 of 9385

    Bettamojo5 Rolling Along

    Apr 12, 2004
    I live in Indianapolis and I got two S cable cards for my HD Tivo last week. I received the few HD stations that we get, but not the music channels. I called Comcast and they tried to hit the cards, but it did not fix the problem. They sent another installer out yesterday and after an hour on the phone he got Cable Card One card to work as it should. Cable Card 2 other still does not get the music channels, but it does get the HD stations. He finally tried another card, and it did not fix the problem. He told me he would speak to his boss the next day and have him call me since he was the expert with cable cards. I did not get the call as promised. I called Comcast today and explained the situation again. The lady I talked to gave me a call # and said someone would call me within 3 hours to arrange another service call. Guess what, no one called. So I will call Comcast again tomorrow and demand to speak with a supervisor. Any ideas on what needs to be done? I have the feeling the problem is that the person at Comcast is not configuring things correctly.
  20. May 2, 2008 #5380 of 9385

    khm1234 New Member

    Dec 6, 2007
    I had a mostly positive experience with Comcast in the Chicago area (Glenview).

    When I made my first call, they said I could pick up the card and do the installation myself. I called back again just to confirm and to see if I needed a order number, they said I didn't need an order number. So I go to the Comcast office and they say they don't give out cards, you need to schedule an appointment. I then called them back and spoke to another rep who seemed really sharp. She said they are giving them out but only in certain areas, not in my area.

    When the installer came everything went very smoothly. He installed the M-card and it worked the first time. I was told there was a $24 charge for the card but no monthly charge. They waived the $18 installation because of the misinformation given to me.

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