Offical CableCARD threads

Discussion in 'TiVo Series3 HDTV DVRs' started by Dan203, Sep 21, 2006.

  1. Mar 7, 2008 #161 of 256

    Philtho Member

    Feb 10, 2006
    Here is a success story. Madison, WI. Charter.

    I picked up my HD Tivo a few weeks back at Best Buy. I had called Charter up and confirmed that I could get two cablecards installed a few days later. I found out after I bought my HD Tivo that I could just use a single multi-stream cablecard. So I called Charter back and they said no problem, your install order has been updated. They gave me an AMAZING deal on every single channel they offered, so I went for it. Literally everything. Cheap!

    The install day came, I left work early, and the guy showed up on time. He was pretty damn nice, knew what he was doing, and slapped the card in the slot, we went through the Tivo walkthrough, and we got nothing but a black screen. We went to the test channels and we got more black screen, but the channel names and logo were showing up, so it was getting SOME information. He called in to his site and spoke with someone, they said everything was fine on their end when suddenly the test channels started showing a picture.

    Patience is a virtue.

    You just need to let the cablecards download info, handshake, make love, whatever it is they do for five to ten minutes before you should start worrying. He mentioned they do so few cablecard installs that its still a learning process. (This was a bit upsetting. I've used their Moxi box, and i'd rather be in the UK with a single channel to watch than use it. It's that bad.)

    We tested all the channels, everything looked amazing. I was happy, he was happy, and he packed up and left after a total of maybe 20-30 minutes. Not bad, probably the quickest cable install I've ever experienced.

    If it's too good to be true, it probably is.

    I noticed I wasn't getting Showtime, or Showtime HD. It was very easy to overlook when you've suddenly got 600,342 channels to look at. I called up Charter and got a very nice person and told her how nice the install went with the exception that I am not getting my Showtime. Long story short, the guy who gave me that original AMAZING deal basically lied to me about everything. They work on commission, so he signed me up for every package with NO DISCOUNT. I broke down the price points of the deal the guy gave me (After dealing with cable companies for the past 20 years, always write everything down. Time, date, person, every pricing detail, etc. TRUST ME ON THIS.) .. I went through item by item, etc. She mentioned that they do have some of those deals, but they've all expired, and some didn't even exist. She loved the fact that I had the guys name, apparently they can catch people trying to scam the system and maybe they get commission for catching people trying to get commission. Who knows, it gave me a laugh. She asked me to hold on so she could talk to her super. When she came back, she mentioned she couldn't offer me the same deal the guy did, but she was allowed to use any specials in the system she had available, and she could work it as close as she could get it. We spent maybe two hours on the phone, and she got it within THREE dollars of what I was originally quoted.

    No problem.

    She was a blast to talk to on the phone, we shared some stories, and it's not enough to get upset about. She blipped my cable system and my HD Tivo got Showtime and the world was right again.

    The true test was to finally receive the invoice and see if it matched up and wasn't $180 or whatever insane amount it was going to be without all the deals.

    When the invoice came, all was good. I'm still smiling, my $2 M-CARD works awesome, almost all my shows are in HD, and I think I'll be going to get an external drive sometime soon to expand it all.

    Seriously, I'm living the Tivo dream I've always wanted the day I bought my first HDTV almost five plus years ago. The SVD has me worried, but I'm hoping those tuner boxes come out before Charter jumps on that bandwagon.

    Way to go Tivo.

    PS. When you get this many channels, the guide data, even if it says its done importing and everything else, will take over a day to complete. Season passes and channels wont show up in the Find Programs until that is done. Only some will.

    Patience is a virtue.

  2. TivoSwain

    TivoSwain New Member

    Sep 19, 2006
    Need a thread for Communicomm out of Tazewell,TN. I having a hard time getting the Premium HD channels to work with my cablecards,they say I have to have their DVR for them to work. Tivo thinks they may have them flaged as PPV or VOD. I've not had any luck trying to get to a tech to see if this is true. Would Like to know if anyone has been able to get the HD's in.
  3. b_scott

    b_scott TiVo Fan

    Nov 27, 2006
    chicago, il
    self-installing an M-card into a TivoHD (long story)

    I have Comcast. it's been Aquiring Channel Information (blue screen, white/black wheel) for 10-15 minutes so far. this is normal, right?
  4. b_scott

    b_scott TiVo Fan

    Nov 27, 2006
    chicago, il
    yeah no dice. after two hours on/off the phone it is not getting the signal, it's just bouncing back. apparently this is a problem with some M-Cards. he's elevating it to their tech guys and going to call me back tomorrow night i guess.


    i was really looking forward to HD tonight.
  5. ajayabb

    ajayabb Member

    Jan 11, 2007
    Moorestown NJ
    My local comcast store has been out of cable cards for about a week. Anyone else with a similar dilemma. I live in South Jersey .
  6. Philtho

    Philtho Member

    Feb 10, 2006
    Yeah, 10 or so minutes is normal for it to do this. At least for me it was. Mine was with a black screen, however. This was on the test channel function. I could see the channel information (Ie. "24 USA Network"), but no picture .. It took a while.

    Sucks that it still didn't work after a few hours, though. Hopefully they get you up and going. Maybe just have a tech guy come out and do this for you, since he'll have a direct line into the company to troubleshoot with people that might be able to do something.
  7. b_scott

    b_scott TiVo Fan

    Nov 27, 2006
    chicago, il
    came home yesterday and it was magically working. thanks for the concern though :)

    odd stuff. still not getting AMC HD which just came out on Monday, and i believe i should be.
  8. bretley42

    bretley42 New Member

    Apr 4, 2002
    Fort Worth
    I just had Verizon (FIOS) drop 2 S cards into my S3 HD Tivo. The rep came out 10 minutes after the beginning of the time window, and was gone within an hour.

    I was pleasantly surprised how easy this was for the tech (he said this was only the 3rd he's done, and the first in over a year). He had to call in and have one of the cards re-set but that was the only delay in the entire process.

    The unit itself is a great treat (but you guys know that already) and tivo desktop 2.6 plus is bittorrent's best friend.

    Anyway, a good word in the sea of problems is worthwhile.
  9. jmaditto

    jmaditto New Member

    Jul 29, 2007
    Columbia, SC

    I haven’t jumped to cable cards yet but when I do, I have already decided that if TWC wants to charge me an install fee per card, I’m going to schedule separate visits…1 for each card. I can work from home so I don’t mind waiting around on 4 separate occasions. Ridiculous.
  10. ajny

    ajny New Member

    Apr 24, 2008
    Central NJ
    I just got a TivoHD and I have a quick question for the other memebers. In my area (Central NJ) Comcast is out of cable cards. They do not have a ETA on when they will get those cards. Now, I was able to pickup a Motorola DCH3200 HD cable box from the local comcast office. I was able to install and activate (over phone) the cable box and it is working fine. Now, on the back of the cable box I see a M-type card behind a cover plate. My question is- can I remove the cable card from the cable box and install it in my tivo, will my tivo be able to receive all scrambled HD Channels? (I understand that my HD cable box will stop working once I unplug the cable card from that box, which is Ok by me. This is just a intermediate setup till comcast can supply a new cable card.)
  11. Cherylabq

    Cherylabq New Member

    Oct 3, 2006
    I FINALLY got my second TiVo HD Series 3 WORKING. After two TiVos...I kind of see a pattern of why I wasn't getting channels on some of my tuners. It took about four calls this time to finally get someone on the phone who would be patient with my assessment of the situation. So...Here are the SECRETS to hopefully get your TiVo running:

    First, make sure Comcast has matched the cablecards to the correct host IDs. You can pull out the cards yourself and write down the cablecard numbers. Then go into the Messages and Settings menu. Select Account & System Information menu. Then, the CableCARD Decoders menu. Select Configure CableCARD 1 and then CableCARD Menu. Look for the Host ID Screen (the name is different for Multistream and Singlestream Scientific Atlanta cards). Write down the Host ID number for CableCARD 1 (with the number on the card). Do the same for CableCARD 2. The numbers can get screwed up when the Comcast Rep enters them. If this fails to get your channels working...

    Make SURE the Hierarchy of your Comcast equipment is listed correctly on your account. I will try to order this in layman's terms from what I wrote down after I convinced my Comcast Rep to check the equipment order:

    Comcast Hierarchy

    1. HD DVRs must be listed FIRST!!
    2. Non HD DVR boxes next
    3. HD cableboxes (without a DVR)
    4. Digital Converter (which she said were regular cable boxes)
    5. Modem (for internet access)
    6. Phone service (I think it was an EMTA for those getting Comcast phone service)
    7. Cablecards

    If you are still missing channels on one or more of your tuners, make sure the TiVo rate is linked to your account (I'm not sure how they do this, I just know not having it messed up my first TiVo HD Series 3).

    I hope this helps everyone!

    A working TiVo HD Series 3 rocks!
  12. Grex

    Grex New Member

    Dec 27, 2005
    CT, USA
    I would also like to add my success story. Received my Series 3 on Monday had Charter come by today to setup. 2 multi-stream cards installed and working great so far. Love it. The longest part was they had to find the cards in the system. But i guess after reading all the faq's on setting up, i had everything ready. i got lucky and got an installer that was nice enough to let me drive most of the way.

    I think most of the time the problem is that they don't get installed very often compared to other boxes. Maybe its just my area but the last the installer i had installed a Tivo was close to 6 months ago. Therefore are not that experienced and don't know what to do if a problem arises.

    Also after talking with the installer they pretty much dread every time they hear the word cablecard. Whether its going into a Tivo or any other device.

    Just my 5 cents.
  13. erwos

    erwos New Member

    Jun 25, 2008
    Gave Comcast a call today. They seemed to know what I was talking about. Unfortunately they claimed they didn't have any install dates open until _July 23rd_, which is more than three weeks from now. That's clearly unacceptable, so I'm going to escalate.
  14. Jul 1, 2008 #174 of 256

    erwos New Member

    Jun 25, 2008
    Update: Comcast executive escalations called me, apologized, and rescheduled it for tomorrow. :)
  15. Jul 9, 2008 #175 of 256

    OBLEFTY New Member

    Aug 28, 2007
    I just received my new Tivo Series 3 yesterday, but I haven't had a chance to activate my new Cable Cards, since their Activation department is only open when I'm at work.

    I've had a HD Cable Box for quite some time and I'd like to keep it and use it for On Demand type stuff and would like to split my cable coming out of the wall with one cable going to my tivo and one going to my Cable Box.

    Will I have a good enough signal to use a splitter?

  16. husky55

    husky55 Member

    Feb 2, 2008
    Madison, CT
    You can check the signal strengh in Tivo!!! And if you have problem, then a signal booster ( I use the one from Motorola, excellent by the way) would fix it.
  17. husky55

    husky55 Member

    Feb 2, 2008
    Madison, CT
    In the ideal case, yes it will work, when you call comcast to ask for a REHIT. Go to Tivo site and look at FAQs. There is an answer about moving cable card to a new Tivo. It will describe exactly how to do it.

    It worked for me the first time.

    However, when I did it again with a new Tivo HD box, it missed a few channels.

    So it does not always work for me.

  18. Aug 5, 2008 #178 of 256

    jefny Member

    Feb 13, 2008
    Yesterday I spoke to customer service about switching to FIOS from Cablevision and had some questions on cablecards. Right now they only have the s cards at 3.99 a month each (double what Cablevision charges). I asked about the M cards where only one is necessary. Verizon CS responded that they expect to have them (M cards) later in the year. WHen I asked how much to come and install them I was told I could pick them up myself and do a self-installation!

    I asked: Are you sure? and the answer was yes. Has their been a change in Verizon policy on this?

  19. Aug 6, 2008 #179 of 256
    Brighton Line

    Brighton Line Member

    Mar 15, 2006
    Brooklyn, NY
    I caution you, my friend on Long Island called three times to confirm he can pick up cable cards from Verizon. When he got to the office they say NO WAY.
    He even called Customer Service from the office to prove to them CS says they can, and CS agent once more said you can pick up cablecards. Needless to say he had to schedule a truck roll.
    I bet VZ CS is still saying you can pick em up when you can't but that is just a guess and a story.
  20. bumgarb

    bumgarb New Member

    Aug 26, 2008
    I just finished ordering 2 S-cablecards from Verizon. To my surprise, they are mailing the cards to me and no technician will be required.

    Has anyone else experienced this with Verizon?
    How successfully were you are doing the install?
    Anyone have detailed instructions for customer self-installation?


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