Odd Behavior

Discussion in 'TiVo Roamio DVRs' started by rscar627, Jul 2, 2020.

  1. Jul 2, 2020 #1 of 15
    rscar627

    rscar627 Member

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    Jun 11, 2004
    Pasadena MD

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    I looked but I couldn't find anything like this. I have a Roamio Plus which was purchased in January 2015. It has been a great machine which sees daily use. Lately when I start to watch a show the pre-roll ad plays (or I push through it) then the show plays for about one minute. It then pauses and the screen goes back to the home screen. I say pause because the pause symbol is showing on the preview screen with the program paused. I can go back in and play the show and it picks up where it left off. At this point it is just annoying but is this a sign of a bigger problem? Thanks in advance for any advance for any advice. I don't post much but have enjoyed this forum for years.
     
    Ceciliachavez75 likes this.
  2. Jul 2, 2020 #2 of 15
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Its a sign of Hydra (v21.)
     
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  3. Jul 2, 2020 #3 of 15
    rscar627

    rscar627 Member

    40
    3
    Jun 11, 2004
    Pasadena MD
    I have had Hydra (which I happen to like) since it came out and this problem just started. Not having this issue on the Bolt’s.
     
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  4. Jul 2, 2020 #4 of 15
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Its a part of Hydra, pre-roll ads that is the issue itself.
     
  5. Jul 2, 2020 #5 of 15
    rscar627

    rscar627 Member

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    Jun 11, 2004
    Pasadena MD

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    It is not the ads that are the problem. The problem is that after the ads the program pauses and then goes back to the TiVo home screen. I then have to restart the program (no ad with the restart). This just started happening in the last couple weeks and only on the Roamio. I thought maybe it might be a sign of failing hard drive, etc. As long as it isn’t a sign that the Roamio is failing this is just an annoyance. I can switch locations with one of the Bolt’s.
     
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  6. Jul 2, 2020 #6 of 15
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    SF Bay Area
    Might need a Tivo service connection.
     
  7. Jul 3, 2020 #7 of 15
    rscar627

    rscar627 Member

    40
    3
    Jun 11, 2004
    Pasadena MD
    As far as I know I have not had a problem with service connections. There was one this morning and I just watched a program with no problem. Maybe that was what it needed but the problem didn't happen every time so time will tell.
     
  8. Jul 6, 2020 #8 of 15
    HerronScott

    HerronScott Well-Known Member

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    Call support and ask them to disable the pre-roll ads.

    Scott
     
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  9. Jul 6, 2020 #9 of 15
    rscar627

    rscar627 Member

    40
    3
    Jun 11, 2004
    Pasadena MD
    Thank you. I thought the problem was gone but it happened again today. I filed an online request to disable pre-roll ads and explained the issue. It is really more of an annoyance than anything else as long as it doesn't mean my Roamio is dying.
     
  10. Ceciliachavez75

    Ceciliachavez75 Tivo kitten

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    Dec 23, 2008
    Sonoma, ca
    Darn, I wish I saw this. I just posted about this sort of thing.


    Sent from my iPad using Tapatalk
     
  11. 2WOOFS

    2WOOFS New Member

    10
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    Dec 8, 2015
    I am seeing the exact same thing happening on both my Roamio and minis. It started around Thursday. I tried fast forwarding a recording to the end by holding down the forward key and then going back to the beginning and the recording played.

    I had it happen again today and I restarted my Roamio. Have not experienced that problem. I have noticed that some of the functions (like deleted a watched recording) have become very slow. Also the forward key takes longer to respond.

    My guess is that there was a software update that was not so great.
     
  12. mattyro7878

    mattyro7878 Well-Known Member

    1,757
    433
    Nov 27, 2014
    Southern CT
    I had pre rolls removed from my Roamio Plus as they were causing restarts. Since then (2 months) I have had updates, service connections and restarts and still no pre rolls. I think they figured out the Roamio cant handle the PLAY>TIVO SERVER>AD>BACK TO UNIT>PLAY VIDEO.without having a stroke. Good. One call and pre rolls were gone forever. My Bolt has them but handles them well.
     
    rscar627 likes this.
  13. 2WOOFS

    2WOOFS New Member

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    Dec 8, 2015
    I blocked the pre-rolls in my router three days ago and all has been fine since.
     
    53richart likes this.
  14. 53richart

    53richart Member

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    Feb 25, 2019
    Acworth, GA
    What IP address or URL did you block?
     
  15. 2WOOFS

    2WOOFS New Member

    10
    1
    Dec 8, 2015
    I got the five IPs from this previous post:

    TiVo inserting short advert before playing a recording

    In addition, today I asked support to disable the pre-roll ads. Sounds like they are having trouble doing that too. Here is an excerpt from the chat session.
     

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