I am a frustrated new TiVo user (well, wanabee user). I am in the Tampa Bay area in Florida. I currently have Spectrum cable. As with everyone else, my bill, which includes 2 DVR's and another cable box, 100/10 internet and phone has increased from around $190 a little over a year ago to $236 today. I am trying to get a cableCARD and tuning adapter from Spectrum to use with my TiVo that I bought from TiVo and has arrived and is activated. I called a week ago to order the card and TA. They said it would arrive in 2-3 days. I called yesterday, 6 days after I ordered it and they proceed to tell me there warehouse is backed up and it has not shipped yet, but hopefully soon...call back in another week if it does not arrive. Really? And it took me a good 45 minutes on the phone to place the original order since nobody knew what to do (how to code the order)... So, being mad I got online and started looking at FIOS which is available through Frontier in my area. I gave frontier the boot in 2016 not long after Verizon sold to them. They tried to jack my bill over $50/month after my Verizon contract ran out. I threatened to quit them and their retention people supposedly qualified me for a bunch of discounts so my bill was only going up $8. So I signed up for another 2 year contract. Low and behold the next bill was $50 higher. Then I called only to be told the retention folks that helped me had no authorization to qualify me for the discounts they "supposedly"did, adding that they did not believe they told me that in the first place. This even though they recoded the conversation. DAMN!. So I said I want to cancel service. To which they replied that there was a $100 or #200 cancellation fee to break my contract. So several hours on the phone and threatened lawsuits and reporting to the FCC, and the cancellation fee for the (non) contract was waived. So they cancel my service, or so I thought. They cancelled by TV and internet but not the phone. So I get a bill the next month for non bundled phone service for over $35. I called and they had the nerve to tell me I never asked to have the phone cancelled. I said "what part of cancel my services" didnt you understand. More calls and threatened lawsuits and I ended up paying them $12 to be rid of them. Leads me to today. Looking into FIOS again, I make a call to inquire about a bundle. Extreme HD, 500/500 and phone. The conversation was not going too bad until I asked about a cableCARD. The dude said you would not get that through us. You can call customer service to set that up. So I asked what the monthly rental charge for the card was and he could not tell me. So he proceeds to tell me with the package I want that I have to have at least one of their DVR's at $11/month. The router is $10. I told him I have my own router I just need a modem. Still $11/month. So for what I want he says $134.98 for the bundle, plus $11 for the DVR, plus $10 for the modem. Plus $75 for install (wires outside my house are cut and battery backup Verizon left here years ago is non-op). I added that up and it is $155.98 + whatever the card costs + I am guessing a broadcast fee and taxes. I ask him what the total bill would be, and he cannot provide that info he says? Why not? Because taxes are different in different locations. I said yes, but you have my zip code which should tell you that. He says, "I don;t understand why you cannot understand what I am saying to you...I cannot provide that information". So I ended the conversation rather abruptly. Why in the heck did I bother? Yeah, the total bill would likely be $20-$30 less than I am paying with SPectrum, but as bad as Spectrum customer service is, Frontier is a total hellhole. Sorry for the wall of text rant.