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Nothing but lights

Discussion in 'TiVo Premiere DVRs' started by Buddy-series3, Oct 28, 2014.

  1. Oct 28, 2014 #1 of 8
    Buddy-series3

    Buddy-series3 New Member

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    May 17, 2009

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    I have a Tivo Premier (basic 2 signal input cable card) that is about 4 years old. The unit was making a loud noises like a fan or HD wasn't right for a few days so I unplugged the unit overnight to let things cool down then powered it back up. NOTHING on TV screen. Unit has two red lights, a blue light an amber light and a green light all on (Not blinking). Any ideas of problem and repair solutions?
     
  2. Oct 28, 2014 #2 of 8
    Buddy-series3

    Buddy-series3 New Member

    18
    0
    May 17, 2009
    Also, I just powered the unit and looked on the back of the unit at the fan and it is not spinning.
     
  3. Oct 28, 2014 #3 of 8
    Teeps

    Teeps Well-Known Member

    2,174
    87
    Aug 16, 2001
    Torrance,Cal...
    Did you call TiVo?
    Do that first. Worst they will say is the unit is dead...

    If TiVo says the unit is dead:
    Pull the hard drive.
    Go to the HDD manufacturers web site.
    Download and run their HDD diagnostics.
    That will tell you if the problem is the drive or not.
     
  4. Oct 28, 2014 #4 of 8
    Buddy-series3

    Buddy-series3 New Member

    18
    0
    May 17, 2009
    Thanks for the advice. No, I have not yet called Tivo. I'll report back after I make that call.
     
  5. Oct 28, 2014 #5 of 8
    Buddy-series3

    Buddy-series3 New Member

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    May 17, 2009

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    I got in touch with Tivo Customer Service. They had me remove cable card and reconnect to see if info to TV changed. no change. They then jumped to telling me the next best route is to buy a new unit. They offered $75 for a refurb Premiere and trade in of my unit but also $199 to shift the lifetime license. Since I don't know where to even start troubleshooting the unit I think I'm going to take their offer up. Thanks for the help.
     
  6. Oct 28, 2014 #6 of 8
    unitron

    unitron Well-Known Member

    16,595
    62
    Apr 28, 2006
    semi-coastal NC
    What are you going to do with the old one?
     
  7. Oct 29, 2014 #7 of 8
    CharlesH

    CharlesH Member

    1,104
    15
    Aug 29, 2002
    Sacramento...
    Send it back to TiVo before they send the refurb unit, if it is like the deal I took when my Premier XL died. The refurb was an XL4, so I essentially got an upgrade.
     
  8. Oct 30, 2014 #8 of 8
    Teeps

    Teeps Well-Known Member

    2,174
    87
    Aug 16, 2001
    Torrance,Cal...
    No interest in checking the HDD before returning the unit?
     

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