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"Not Support" message Mini 4k

Discussion in 'TiVo Mini' started by Batman7349, Nov 11, 2019.

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  1. Nov 11, 2019 #1 of 13
    Batman7349

    Batman7349 New Member

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    Nov 10, 2019
    Seems about once a week when I turn on the TV the Mini 4k the screen says "Not Support" and is frozen. I have to pull the power plug and hard reboot. Then the unit will work fine for another 7 to 10 days. Anybody else having this issue?
     
  2. Nov 11, 2019 #2 of 13
    kpeters59

    kpeters59 Well-Known Member

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    Houston, Texas
    I've seen it.

    It's an HDMI Handshake issue.

    Try waiting longer after turning the TV on before you wake up the Mini, or conversely, turn the Mini on first, wait several moments and then turn the TV on. Whichever might work better.

    When it's "locked up" can you change inputs on the TV?

    -KP
     
  3. Nov 12, 2019 #3 of 13
    Hichhiker

    Hichhiker Just me.

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    Apr 21, 2002
    I am having a lot of trouble with Mini Vox(4k) and a Samsung 4K TV - every week or so it locks up where there is audio, but no video on playback (the menus look fine). Rebooting TV (not Tivo) fixes it. Never happens with any other device connected to that TV nor did it happen with my old Tivo Mini - there is something funky with Vox and HDMI handshakes....
     
  4. Nov 12, 2019 #4 of 13
    kpeters59

    kpeters59 Well-Known Member

    2,528
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    Jun 19, 2007
    Houston, Texas
    Have you tried altering your Power On Sequence, to see what works?

    -KP
     
  5. Nov 12, 2019 #5 of 13
    Batman7349

    Batman7349 New Member

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    Nov 10, 2019
    There really is no power on sequence. This is a Visio in our kitchen that is on from 7am until 6:30 pm. Then the tv is turned off and I assume the Mini times out after 4 hours. The next morning we turn the tv back on. Most of the time the last channel displayed will be on in the background with the guide displayed. Occasionally the screen is dark after powering on the tv, so I push guide in the mini and then will receive the “Not Suppot” message and have to pull the power to reboot as the unit as it is frozen

    I can try a different HDMI cable. I’m not sure if there is a off or sleep procedure for the Mini.
     
  6. Nov 12, 2019 #6 of 13
    Batman7349

    Batman7349 New Member

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    Nov 10, 2019
    I will exercise patience next time it happens. I’ll try changing inputs and see if that wakes up the mini. Tnx
     
  7. Nov 12, 2019 #7 of 13
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    I use two Mini daily for several hours each. My shutdown is to put the boxes into Standby. I never put their hosts into Standby.
     
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  8. Nov 12, 2019 #8 of 13
    kpeters59

    kpeters59 Well-Known Member

    2,528
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    Jun 19, 2007
    Houston, Texas
    Maybe check the Mini's Output Resolution?

    Set it to something that's easy for the TV...probably 1080i is a good choice.

    Is the HDMI Cable readily accessible? When it's "locked up", try unplugging the HDMI from the Mini for a few seconds and then plug it back in, to see if that has any effect.

    -KP
     
  9. Nov 12, 2019 #9 of 13
    Batman7349

    Batman7349 New Member

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    Nov 10, 2019
    What is the procedure to put the mini into standby?
     
  10. Nov 12, 2019 #10 of 13
    Batman7349

    Batman7349 New Member

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    Nov 10, 2019
    I'll give that a try next time it happens. For me it's not a big deal to pull the plug and reboot, but for some reason it IS a big deal for the wife.... (;->
     
  11. Nov 12, 2019 #11 of 13
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    18,227
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    Dec 7, 2012
    Ashland, PA...
    [TE3] TiVo button. Down to Settings & Messages. Right. Down to Standby. Select.
    [TE4] TiVo Button. Left to Menu. OK. Left to Power icon. Down, OK.
     
  12. Nov 12, 2019 #12 of 13
    Batman7349

    Batman7349 New Member

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    Nov 10, 2019
    Thank You!
     
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  13. Nov 12, 2019 #13 of 13
    kpeters59

    kpeters59 Well-Known Member

    2,528
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    Jun 19, 2007
    Houston, Texas
    I'd probably suggest you verify the current setting and change it to an appropriate one, and see if the problem maybe goes away...

    -KP
     

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